Wow...2 nights in a row we tried/visited the Dairy Queen out in Vail. Last night we drove up around 8:45p, supposedly the store is open till 9p. We waited at the speaker for about 5mins and no one responded. Went around the drive thru and there was a car at the window with the person in the car chatting with the employee, must have been a friend and reason for them to be ignoring the speaker. Got to the window at 8:59 and the employee told us that they were closed! Tonight we decided to venture out again and try one more time. This time we drove up at 8:20p, lobby lights were already off! I thought they closed at 9p . We asked the employee at the window what time their lobby closes and he stated 9p, at this point the time was 8:35p. Made it to the speaker and placed our order. Picked up our treats and as we drove away we noticed that the order was incorrect, drive thru here we come again. We waited for four other cars that were now in line in front of us. We get to the speaker and informed them of their mistake and we mentioned that we would need the blizzards remade since they were going to be melting since now we had to wait for four cars ahead of us to get their orders. Once we got to the window the kid (after we explained again why we were coming back through) asked if we got eaten any of the blizzards. We said no we had not. He grabs the bag with the two blizzards and the dilly bar. I'm pretty sure they just put the correct dilly bar in the bag and handed us back the same blizzards as they were melted by the time we got home. They think that because it's an isolated area and that people will come no matter what, they can treat their customers like s**t. Well, you can forget about me ever being a customer at this location again. I'll take a long drive into town if I'm really craving DQ. read more

I ordered a chicken sandwich here and the meal costs over $10. I asked for some sauce to try and they would only give 2 and would have to charge if I wanted anything more. The employees shouldn't need to make a fuss when requesting for a couple of sauces. The employees also became flustered and didn't know what to do when asking for something like utensils. Terrible customer service. read more

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I come here all the time almost 3 times a week to get a ice cream a blizzard for my daughter and I. One thing I will say is it's my favorite thing when they turn the blizzard upside down. I've never had any problems as far and the place is always busy although I don't go inside. The staff is polite. A bunch of young kids typically, and the service is fast. Everything seems clean and the food is always good. read more

My husband stopped by today and purchased 2 mini blizzards. I tried calling them but no one answered but they are selling spoiled ice cream..you can smell and taste it. I hope no one gets sick. We threw ours away since we live in corona. read more

Went through drive through. Ordered a large vanilla cone... this is what I got. Not excited read more

Dairy Queen Ltd Brazier - Cones And Dipped Cones (Large vanilla cone) - Ice Cream & Frozen Yogurt Near Me - Vail, Arizona

Very clean DQ,staff is always friendly. I've never had a bad experience here. Prices seem a bit higher then other DQ's but not astronomically high. They are located out in the middle of nowhere in comparison to other dessert shops, so they have to pay more for delivery most likely. Food menu is good at this location along with the normal desserts. read more

Dairy Queen Ltd Brazier - Sundae with Butterfinger crumbs and a Buster Bar - Ice Cream & Frozen Yogurt Near Me - Vail, Arizona

This place is a Certifiable Rip Off. I went here 3 Days in a row, And another DQ 3 days in a Row. Vail would be location number 1. No matter what size Vanilla Cone you order the small, medium and Large , they are all the same size but the price for each is more expensive. Location number 2 all have different prices as well but the size you order is what you get. The Large was bigger than enormous and for over 4 bucks it should be. The Vail location falls way behind !! Y'all should fix that !!! read more

Been going to this location since it opened. The new owners need to open up their eyes and realize how rude the employees have become. This isn't the first time !!! Go to the new Cold Stone on Houghton!!!! We miss the original owners!! read more

I order 1 thing here and that is a vanilla cone. I've never had any issues with the wait time, staff or my order. Typically it's a quick drive-thru experience and I leave with my ice cream. Maybe it would be different if I was ordering more exciting ice cream or their food, but I have always had a pleasant experience. read more

This is the worst Diary Queen out there. This is the second time I've been recently. (I've been going for over 5 years) and I've got lucky getting the same skinny dude who hates his job. The first time I went and ordered he was rude. This time I thanked him after my order and he literally said "yep". I pulled around and asked why he said that. He said he didn't. But then I remembered he did the same thing to me last time but it thought I misheard him. I told him that these looked nothing like the picture. I got the Reese blizzard, cookie dough and a Oreo. They all looked exactly the same. I told him they looked exactly the same and nothing like the picture. He looked at me dead in the face and said "we never do". I have understand that. But how can three different things look the same as just vanilla ice cream?? He's so rude. read more

30 minutes to get food for 1 person! Absolute slowest "fast food" place I've ever been to! HORRIBLE! I would have not got in line had I known how long I'd be in it. I've been at the menu/order spot for over 10 minutes and they've yet to take my order! Will NEVER go to this location again. If you have absolutely nothing to do in life at all and love misery then stop on by, even if you're not hungry since you'll probably be hungry by the time you actually get anything. ...just make sure to top off your fuel tank next door so you don't run out of gas while waiting....though it's not like it's slow anything down if you have to push your car through. FYI, I can see 5 workers inside so I can't comprehend why it's sooooo slow ....holy hell now I'm being told to pull off to the side to wait for my order which is just a chicken sandwich, large fry, and a Pepsi! NO, forget that, I'm waiting AT THE WINDOW, at this point I've earned the right to my food! FINALLY HAVE MY FOOD, after more than 30 minutes. 30!!! read more

Ordering for 4 people and the cashier couldn't get me outta her hair fast enough. This was my first impression here- then when I got to the window and wanted to ad something else (because she rushed me initially) she acted like it was the end of the world. Didn't hand my the blizzard upside down- isn't this your trademark move? Forgot our diet dr. Peppers. When we finally got them- we found out it wasn't even diet dr. Pepper but we were already home. We spent almost 60$ here and should have just gone somewhere else. What a waste! The food was cold and terrible as well. read more

The place is always pleasant and friendly and service is quick. The drive through is also great service.

This Dairy Queen is a go to if you live in Vail AZ.. and if you like Orange Julius' then this is where to get one. The service is good and the place looks clean but the reason for the three stars is that this particular Dairy Queen is not a grill and has a limited menu (no burgers) at this location although the do have a few regular food items to choose from on their menu.. which was a little bit of a bummer for me upon first moving out here and there not being a lot to choose from. But the banana splits and other treats are always a winner! read more

Dairy Queen Ltd Brazier - Chicken Strip Basket, fries, & toast (they got all the sauces I asked for) and our drinks.. - Ice Cream & Frozen Yogurt Near Me - Vail, Arizona

Why have hours posted if you're going to close 20 mins early. If the closing time is posted as 9pm then you should close at 9pm. It would have taken 5 mins to make 2 blizzards, with time to spare! read more

I wish that Dairy Queen would once again have a full menu. The service is decent. The environment is nice. I

We have lived in Vail for 2 1/2 years. Occasionally we will go to the Dairy Queen, mainly because there is nothing much around and choices are limited. They are usually very rude and irritated to do their job. Today will be the last time we ever go back. It's took the girl working the drive thru 5 minutes before she said ANYTHING to us at all, to the point where we thought they were not open. She must have heard us talking because she came on and said "Hold on!" All we got was a kids meal. We had to wait an additional 5 minutes to get out food and of course on top every person we had to deal with today, the food was cold. This was the last time. Response to the DQ relations team: It is clear that you do not value anyone's experience or review because there are multiple reviews similar to mine for this location yet, it continues to be an issue. read more

I always come to this DQ since it's so close. I've experienced the rude customer service, but it seems to always be the same male worker. I'm not sure if it's due to under staffing issues since I only noticed it during COVID. They always get my order right and I also noticed this location gives bigger sizes than I'm used to. The cup sizes at other locations are much smaller. I've gone to other locations where their medium is a small here. I'll continue coming to this location since it's close and a good price read more

My husband loves his ice cream and especially DQ. We often stop at the Vail store on the way home from a Southern Arizona adventure day. This store has a wall of vintage DQ pictures. The service is always friendly and fast. On a nice day you can enjoy your treat while sitting outside. Provide your telephone number and be alerted to specials, discounts and more. DQ is moderately priced so a family can enjoy a treat. read more

Dairy Queen Ltd Brazier - Ice Cream & Frozen Yogurt Near Me - Vail, Arizona

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Standard dairy queen. It has limited seating inside and some outdoor seating as well. pretty small inside but they do sell some food items and the 5 lunch deal. It's nice to have close. read more

I have been through the drive through and gone inside this location. I have two impatient children and the service in my experience is always fast and friendly. I usually order mini blizzards and we all share. Even eating inside they were efficient and kind. The location has always been clean when I have been inside, even on busy days. I asked for a mini to be split between two cups once knowing it would be a pain for them. The girl was super nice and explained she wasn't allowed to split it but gave me the extra mini cup free so I could do it myself. I was very appreciative. I'll be back here in the future for sure. read more

Everybody knows what they're getting when they walk into a DQ. So this rating is more about the service than the frozen treats. Always a first class visit from an amazing team at this DQ. read more

Late night eaters at this establishment need to know they'll be asked to move to the patio to eat their dinner even on a cool evening (62F with a breeze) because "that's the owner's policy at closing time." Very inconsiderate. It's fast food and it's not like we're gonna be there for long. There's plenty of cleanup work to be done while the last customers are eating. And cleanup should include the filthy patio tables that me, my wife and another couple were banished to. Then we had a good laugh when DQ actually turned the lights out on us while on the patio, and none of us had brought candles to have a romantic DQ dinner! So rude. Try a 10-minute warning or drive-thru-only starting 30 mins before closing, or warn customers before they order??!! read more

You give a place a bunch of chances and they still just let you down. I get it with the young staff, crappy speaker and tons of customers but just once in the 4 years we've lived out here it would be nice if they got our order right. Wrong blizzard tonight that was so nasty I couldn't eat it, problems at the window with them trying to short us an ice cream and then putting lids on everything after we clearly said no. I wish the owner would train their staff better and take more pride in customer service. read more

The staff sucked man, everyone looked like they did not want to be there. No greetings, no smiles, no nothing. They also gave me an up charge when I asked for a ranch cup to dip my fries in. I understand this must be some kinda company policy, but I've been to dairy queens across the country and have never been asked to pay. read more

We ordered 6 items and after each one the employee kept saying is there anything else I can get you. Like chill and let me finish my order. Learn social cues while working drive through. Be patient. Let the customer talk. Asking if there is anything else you can get me won't get the order out faster it's actually slowing down the drive thru line and annoying. read more

I love DQ but the last 3 times I've visited this location I have received a blizzard cup with a hole in it. It's understandable for it to happen once, but 3 different times! As well as every time I've gotten a blizzard there, the ingredients from other blizzards are in mine. I love DQ but this location has been run to the ground by the new owners. read more

Dairy Queen Ltd Brazier - A hole in my medium blizzard - Ice Cream & Frozen Yogurt Near Me - Vail, Arizona

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Don't know what is going on in this place. They always talk over you when you're ordering in the drive through. Given this place too many chances. Order is wrong literally 100% of the time. read more

I love this DQ. It is super clean, workers are friendly, they make an awesome blizzard and have a really great variety of cakes to take out. I did not use to be a big fan of this location but I believe the ownership changed in the last year because you can see it in the way they deliver customer service and delicious treats. Whatever happened in the last year, keep it up! read more

Blizzard of the month....smores. It's an ice cream shop, whats not to like read more

We have been stopping here for years. Event though the friends we use to come here have left, we still stop by. It is always clean and the staff is friendly. This is a full service DQ (food and ice cream). They even have cakes that can be made for all occasions. read more

I absolutely love DQ and get mad when my Georgia Mud Fudge has chocolate chips instead of brownies or too little fudge and it's more like a Georgia Mud Vanilla. Anyway, I probably go to this DQ way too often but that helps me to rate the consistency, right? It's a great DQ - very few errors lately, if any (more so in the first year of opening). Staff is friendly. My pups in the car will sometimes be offered a pup cup without even asking for one. I always use the drive through so cannot speak to interior but I'm glad Vail has a local DQ. read more

Love large vanilla cone and tenders basket. But sevice is a bit slow at times so I recomened it just dont go between 3:00pm-5:00pm all the kids from the middle school are all there so its packed a slow read more

Ok what on earth is going on!? This is the second time this month that I have order a royal cheesecake blizzard and you guys have messed it up. The first time it was just the cheesecake bits with no filling and now I am holding in my hand a cheesecake blizzard with chocolate filling?? This is not a hard thing. It is ice cream, cheesecake and STRAWBERRY FILLING. how are you messing this up? read more

Love this place. Super busy fri nighta through the weekends so make aure you have plently of time. But its a Vail fav place.

Everything is always better with Ice Cream! This place always cheers me up! Love the shakes and Birthday Cakes! read more

The whole lobby is dirty, the entry door is filthy on both sides, and stinks of old cooking grease. Staff oblivious to the grime. Tables dirty. Terrible. read more

Went to the drive-through at this Dairy Queen last weekend to order a blizzard and two shakes. The girl who took our order acted like we were ordering a dozen different items, (she literally asked me to slow down when I had only ordered a small Resees Blizzard), she was confused and rude throughout the entire order but I was with my daughters and so we just kind of blew it off. When we got to the window the lady there was even worse than the one taking the orders, she pretty much had a scowl on her face while she threw our ice cream out the window. The ice cream wasn't good, my blizzard was pretty much just vanilla ice cream and the girls didn't like their shakes. We will stick with the Dairy Queen on Sarnoff/ Broadway or better yet, go somewhere else altogether! read more

Terrible service. I was in the drive through trying to get some ice cream, and I accidentally dropped my gift card that I brought to pay for the food. I couldn't find it after lots of searching right in front of the pay window. I told the employees that we will come back and pay for it in the actual store when I get the gift card from under the seat. I got the gift card and I went back in to receive and pay for the ice cream. As I'm waiting, I overhear one employee asking what happened to just a couple minutes ago and another employee responds saying "they were stupid and they dropped their gift card." Before he could say anything else, I interrupted saying that I was back to pay for the ice cream, and I found the gift card, I was appalled by the absolute rudeness from the employees. I paid, and left with my food. It made me feel extremely uncomfortable. No one apologized. The manager did not seem to reprimand their employee at all. Everyone in that store knew that he had called me stupid right in front of my face. Terrible service, will not be going back. read more

I love DQ, just not this one. I have been here 3 times and every time something is wrong. I had a moo latte tonight and I had choc chunks in it and it was like a very melted milkshake.Each time its like the blender isn't working right. What was up with my melted drink I'm not sure. For the price just not worth it. I'll drive to town to get it done right from now on. read more