The food is good that's the only good part. The workers have played around and thrown cups at their friends. They won't take orders till about 15 mins after. For 6 blizzard it took almost an hour. This has happened 3 times. Take your chances with this place, your can get an amazing blizzard that doesn't fall out of the cup when you put it upside down or you will wait an hour for a hungry buster. read more

What happened to your ice cream.... It's like the kind you get at buffets. We have been going here for over a year and it was not DQ quality ice cream for sure. You just lost some customers. read more

Yelp won't let you rate a zero so I have to give it a one. Staff there is incredibly rude, disrespectful, and refused to serve us because when asked if she had washed her hands before she prepared a sundae (that she had been preparing with her GLOVELESS nasty ass hands while also touching various other things like dirty rags etc in between). She caught an attitude and refused us service. Now, I would love for someone to explain to me what food service doesn't require their servers to wear gloves Don't waste your time here and go literally anywhere else. read more

WORST FAST FOOD SERVICE I HAVE EVER HAD!!! Took 45 minutes to get 3 tacos and a patty melt!!! Not to mention there were other people waiting for more than an hour. I would not recommend coming here unless you are dying of hunger literally!! COME AT YOUR OWN RISK!!! read more

The service was awful we waited forever just for our blizzards to already be melted when they gave them to us and missing half our order. Tried calling them six times and no one ever answers it's absolutely ridiculous that we paid for food we didn't receive and can't even get ahold of anybody to get refunded for it read more

Dairy Queen is the Texas Stop sign. I wanted chocolate dip cone. Try to get one when I visit the state. Staff were friendly, quick with a smile, & fast service. Most of these places are the same; clean, basic seating, bathrooms needed attention, parking lots big enough, with local friendly staff. Ice cream was all we got can't rate the food. read more

Excellent food properly prepared. Excellent friendly service. Spotless interior. Greeted immediately on entry. Prepared food as I requested Excellent experience read more

Service was horrible and we received wrong order and I would give zero stars but I can't. Stopped in to grab lunch and didn't get right order after I asked if the order was for me and they said yes. Understaffed and probably overpaid staff. read more

Only person here and waited 30 minutes for food, mfs just sitting around getting paid it seems.

The reviews are very spot on. When we visited the person who took our order was socializing with someone who didn't even come to order food. Then finally took our order. Upon taking our order cashier acted as if we were a burden for even coming here. 3 blizzards were ordered and within 15 mins we received one blizzard with no upside down test. Then the cashier told the person making our order "oh yeah they ordered two more" we then waited another 15 mins for the next two that were also not upside down tested and melting. Horrible customer service and horrible experience. I would rather drive 45 minutes anywhere else for a treat rather than ever return here. read more

The worst Dairy Queen. Took 45 minutes to make cheese bites. Unacceptable. Kid working register had no clue what she was doing.

Was going to spend 40+ dollars there, within less then a minute your employees made me walk out, check your cameras, they were eating food back there while making food for customers, yum love eating other peoples saliva? Come here. Your employees are eating on the job, paid for. Your employees are stealing food from your company. You're bonuses gone. Get straightened up. I'm filing a report to the heath department. read more

Amazing! Blakelynn 's customer service was amazing. My food was great, and I'm definitely going back. It's mid-afternoon at Dairy Queen, and the place is alive with the casual rhythm of a busy fast-food stop read more

Yes, as others have noted 1) the facility is dated and 2) they are under staffed. Our order took forever because there were only two employees in the place, and a line in the drive through and people inside. So now you see how Berkshire Hathaway makes all that money. They just milk these cash cows. Anyway... the ice cream was great. Who doesn't love a blizzard or a soft-serve vanilla cone? Remember, this is "Dairy Queen"... ice cream... get it? I'm not going here expecting to have an awesome turkey sandwich or arugula salad. But I do expect a nicer facility and faster service. read more

Dairy Queen - Order counter... - Fast Food Near Me - Pilot Point, Texas

This location is hit or miss Tacos & nachos never taste fresh ( especially taco meat) Onion rings & fries are often cooked way to hard It's sad when small towns can't provide edible fast food! I should not have to drive for 30minutes for decent meal or fast food. Lastly, red flag when there's hardly ever a line or customers insde. Food 9 out 10 times will not be hot nor fresh( imo) Please do better& quit serving lukewarm overcooked food Times are hard and it's ashame to spend hard earned money on complete trash!! read more

The drive thru is under construction so you need to go inside. Inside is bright and clean. Blizzards where excellent and made well.

The worst DQ in the planet!!!! I caution every anybody who orders a peanut buster parfait. Do you understand the parfait will only vanilla ice cream with maybe a little bit of hot fudge and peanuts in the bottom of the cup. If you Google peanut buster parfait and compare to the peanut buster parfait at this place will see a complete difference. They purposely and deliberately and intentionally give you only 98% vanilla ice cream, and the rest of fudge and peanuts read more

I have only tried the ice cream. So much tastier than the competitions. The service has always been stellar. Order at window mostly but have walked in. Always friendly and clean. We (my husband) take our two boys Charlie and Frank for pup cups . Always fun and staff always kind and accommodating. I grew up on Dairy Queen so it's nostalgic. Happy to still have them around read more

I've only been three times and this is the last time I'll come back. I have no idea why I keep giving it another chance but it took them 27 minutes to make my chicken tender and fry basket with only one car in front of me. They just need to give up and shut down. we barely have any restaurants here and they're just taking up the space. read more

CROSS CONTAMINATION!!! DO NOT EAT HERE!!! Just watched the cook grab raw bacon with bare hands and cook it and immediately grabbed bread and lettuce and tomato with same dirty hands without washing them. It's disgusting and unsafe to do that. Will be contacting someone to inspect this nasty store. read more

I understand this place is run by a very great guy. My food was good, but I cannot get past the lack of cleaning. The FRP walls behind the counter, an desk in the office behind me, two buckets of old cleaning water on the order counter. I would be willing to try it again if they did a too to bottom cleaning and maintained it. read more

Slow. Dirty. Unprofessional. Order is never right. Food tastes different every time. Waste of time and money. Legitimate health hazard. If you order a blizzard, expect the hand giving it to you to be covered in old food and for that old food to mix with the melting ice cream to create a nice sludge for you to grab with the cup. read more

All I can say is WOW! First the place is completely dirty as were the employee. Wanted to try the new Reese blizzard. BUT sadly after being ignored we had to leave.... Ok probably better might have gotten I'll given how clean it was in there. Can I give a zero rating?? read more

Horribly dirty and the service or lack of service is even worse. Was super excited to have a blizzard! Started with the drive thru, 15 minutes and no a single car moved forward. Lobby was fairly empty so decided to go in. No one was in line, we stood at the register for 15 minutes. Granted the employees did seem busy...making a mess lol, but didn't even acknowledged we were there. Did get ice cream however, at SONIC! read more

Food is fine. Standard. The service is unbelievably slow. Got a salad and a steak finger basket. No one was in front of us. One person was inside and eventually five people were behind us. Took 21 minuets to get our food Update. Our steak finger basket came as chicken instead. My salad had only lettuce, tomato, and chicken. And the wrong dressing. read more

The staff was nice, but it took forever for the food to come out for a fast food place. One of the staff noticed how we were waiting for our order and asked us. A few minutes later, the food was brought over. Food tasted alright, but I had better at other Dairy Queen locations. read more

Don't try to use a coupon here unless you tell them first. The manager was rude and wouldn't let us use our coupon because we didn't tell her first when ordering. Which the coupon does not say that. We had her cancel our order and redo it so we could use the coupon and she said ARE YOU SERIOUS. I said YeS. Wow. She was so rude. I have never had a restaurant do that before. I gave it 2 stars because our ice cream was good just a little melted. The blizzards could not be tipped over. They were melting by the time we got them. Ugh!!!! read more

Waited in drive though for 25 minutes and no cars moved went Inside to see every employee on their phone the supervisor wasn't doing anything to help speed up dirty ass floors. There is literally no motivation read more

We paid $30 for food and it looked like it had been stepped on when we opened it. The burger was cardboard worst burger I've ever had, chicken strips were already ripped apart and they didn't close the gravy cup so everything was covered in it. They put about 10 soggy fries in my box and that was it. Absolutely awful don't waste your time stopping here to be disappointed. read more

I honestly don't know why I stop here. They have the slowest service I have ever experienced. They seem to be chronically understaffed, and frequently mess up the order. Do yourself a favor and keep on driving. read more

It's Dairy Queen. Can't expect more than fast food. The exception, I guess, would be the soft serve icecream treats. Who doesn't like Blizzards? They're the best! This location is in an older building and could use some help. The staff is mostly made up of high school kids (again, it's fast food) which seems to change frequently. No biggie. If you've eaten at a DQ before, then you know what you are getting into. If you haven't eaten at a DQ... WHY NOT! It's Texas!! read more

Sooooooo slow. No matter how little customers there are or how small my order it is never less than 20 to 30 minutes,I just don't understand. I will say that my order has never been wrong nor have I had bad tasting food but my gosh no one should wait that long for fast food. read more

Parts of the DQ are blocked off, so all the seating is in one section... apparently with a bench that isn't fastened down so it shakes with the least movement. We got blizzards. I got a flavor we've gotten at 4 or 5 different DQs and it's been pretty consistent, here it tasted different. They weren't as full as we normally get elsewhere, and the person who fixed it didn't do the upside down thing.... not that I really care, but I did notice she didn't do it, and those blizzards probably would have fallen out. (I like it a bit softer, so that wasn't a complaint) Then a bit later the manager made one for someone, and it was like he was showing off, he held the blizzard upside down, shook it, talked to the guy who bought it, who asked for his blizzard 3 or 4 times, the manager apparently wanted the guy to say it looks good... because the guy didn't get the blizzard until repeated whatever it was the manager said... Just a completely weird experience, all the way around. read more

Waited in the drive thru for over half and hour. Not worth the wait and never again! Maybe it was because it was a Friday...or maybe it was because the man not helping his coworker was too busy telling stories to customers that were coming inside the DQ. Not enough helpful staff. read more

Management shows outstanding effort to go above and beyond for customers. The food is fast food, so it is not always the most ideal lunch menu. However, they make it fairly quickly, so it is definitely a good overall value. read more

My husband and I ate at this Dairy Queen yesterday and thought it was nice, the service was fast and friendly, the food was well prepared and hot, the table was clean and the bathrooms were clean. As far as Dairy Queen goes, it was one of the nicest ones I have been in. read more

If I could give negative stars this place would get it. To start we waited 20 minutes to order, then he kid over charged us by 20.00 on our credit card ( the same thing happened to the lady after us) and they had no idea how to fix the problem so they gave us cash back. We then waited over 25 minutes for ice cream. I went up to ask and the "manager " person yelled at the kid who took our order... I then watched him wander seeming very confused about how to make the blizzards and what went in them. My step daughter and I got ours.. my husband waited at least another 5 minutes until I asked what the problem was. The kid did not know how to make the "Hawaiian" ARE YOU KIDDING ME. So it was almost an hour until we all got our ice cream. On top of that the place was run down and dirty. I called the manager three times and no response. I think the best bet is to NEVER go again. read more

SLOW!!!!! Oh my, we stopped here for a quick bite on our way to Lake Texoma & there was nothing quick about it. It took us 25 minutes to get two hotdogs & a burger. Tip: there is a McDonald's next door. read more

Worst Dairy Queen experience. Food was awful. Restaurant was disgusting, especially behind the register and underneath everything. Staff was exceptionally nice so I guess that was a plus. read more

Nicest shift manager ever on duty at lunch today. Think they confused me with royalty or something. And my steak fingers were ON POINT!