Employees were friendly but the food was lacking. Fairly clean No condiments available but relish and they were out of lettuce. read more

Dairy Queen Grill & Chill - Local schools and their mascot signs Very cool! - Fast Food Near Me - Woodland, Washington

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Pretty good food, drinks and treats. Not ideal if you're in a hurry; staff regularly seem somewhat new and disorganized (high turnover and/or understaffed?) Even if you order ahead through the app, you should expect to wait. The app gives you some good discounts. The drive-thru is your best bet if time is of any importance, as they seem to focus on keeping that moving. Location is clean and the staff try to be pleasant. read more

I go through the drive-through to order a #1 with extra vegetables (a double cheeseburger with bacon) and I get a chicken sandwich with hardly any vegetables. I live 20 minutes away and they want me to drive in to exchange it. At $5 a gallon that's not worth my time. I told them that they should use a delivery service and they refused. read more

I've been a loyal customer of Dairy Queen for years, but my recent experience at this location was deeply disappointing. What stood out most was the behavior of the manager, Samara. I witnessed her speaking to employees in an unprofessional and harsh tone, showing little regard for their efforts or well-being. It was uncomfortable to watch, and it clearly affected the morale of the staff. Good management is about leadership, respect, and fostering a positive environment -- especially in the fast-paced world of food service. Unfortunately, that's not what I saw here. I hope the company takes a closer look at how its managers are treating staff, because a toxic work culture not only hurts employees but also impacts the customer experience. Until there's a change in management or improvement in how staff are treated, I won't be returning to this location. Do Better Samara. Your behavior is gross. read more

Simply the worst! Service was a disorganized disaster! Staff was more interested in sweeping and mopping behind their counter than waiting on customers or filling order. The staff has no clue regarding the need for washing hands as the girl who finally started filling our ice cream order tried to go from mopping to making orders without washing her hands. Simply disgusting! When confronted she had no clue about hygiene stands. As far as food, the burger was nothing to write home about as the meat looked like it was steamed, not fried on the grill. They also make liberal use of the microwave to get the food hot. As far as ambiance, there is none. The vast majority of the tables were dirty, and the outside is in desperate need cleaning and painting. Overall go find a different DQ, as this location is disgusting! It's too bad that one has to give them one star, as it didn't deserve it! To boot there was not a manager in site! read more

Clean, nice people, food good, nice to pop in for a ice cream, and there is a variety of

Don't go here, it is an absolute waste of money. This was the worst DQ experience I have ever had (and I used to work at one). We went through the drive through, we ordered fast enough. We got our blizzards at the window and then were told to drive to the holding area for the rest of our food. After waiting for a while, I finally went inside to check on our order. Three employees looked at me while one stumbled around in the kitchen. About five minutes later they finally passed one of our chicken strip baskets to the crew up front. It looked like they forgot to make the second basket. When I finally got the chicken strip baskets, they handed me the burger and fries curds that had been sitting under the warmer for 10 minutes. Cold, nasty burger... huge swing and a miss. Try someplace else if you want a good fast food experience. read more

Dairy Queen Grill & Chill - The building to drive past - Fast Food Near Me - Woodland, Washington

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I wish I could give this place 0 stars. I love DQ, but I am so done with this location. I have only been 3 times in the last 3 years because it is always a bad experience. But I just kept thinking that maybe, with employee turn-over, this time will be different. I was wrong. Expect your wait time to be at least 30 minutes, no matter what time of year or what time of day. The teenagers that work here are consistently rude and need better training. Unfortunately, I go here expecting this. But what did it for me this time is that the ice cream tasted off, like the weird non-dairy stuff you get at other fast food places. Why should I go back when Burgerville is directly across the street with real ice cream and friendly employees? I will be saving my DQ stops for Vancouver. This Woodland location is most likely the worst one on the planet. read more

First off - I have almost 20 years in food service , so my standards are pretty high. I thought we went to a fast-food place? This is not a full service restaurant!!! Slowest service & quality of service in your store. It's sad to see this place go downhill. My recommendation is to hold off on their chicken products or you'll be waiting over 20 mins for fast-food. I can see the concept of having your cars pull to the side to wait because as we know , poultry takes more time, however, when you only have 1 car behind you and zero patrons in your dining room eating , it comes off like your team is not prepared for service. This store needs a serious Training / management team. read more

Great service and a clean DQ location off the highway! Just when you think you can make it all the way to Portland without a restroom break on the drive from Seattle, this exit comes along with the promise of a DQ Blizzard and you find yourself following the signs towards your frozen paradise. It is a little bit of a drive from the exit but it is close to the next onramp for when you need to hop back on I-5. The restaurant is clean and the high school students working here are friendly and helpful. You can tell this DQ supports local high schools as their are lit school signs with mascots up on the wall inside. I thought that was pretty neat. Food and desserts came out within a 5 minute window and everything was great. I love the new limited edition blizzard options! read more

Dairy Queen Grill & Chill - Fast Food Near Me - Woodland, Washington

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My friend and I walked in and were waiting to give them our order 6 people walked by and acted like we didn't even exist I have worked in fast food before and to have 6 people walked by stunned me! read more

super disappointed in woodland Dairy Queen tonight. went through ordered food asked to pull forward to wait for food it came out 10 mins later the food was wrong I didn't get what I ordered for this was a $38 order... pulled around to go inside it was locked. the drive through line was still about 7-8 cars. pulled up to the window and asked the lady to please come help me i got the wrong order she said "ok" told Samara (who I believe is the manager) she walked over to the door I thought she was coming to help me nope just made sure the door was locked and went back to work.. when she was working the window I said "excuse me" multiple time. Samara completely ignored me.. i didnt want to wait in the line knowing it would be 20ish minutes as they are always slow... so I never Got the food I ordered. read more

There was a small wait at the drive thru while fresh French fries were made. The chicken strip basket was HOT, fresh, and crispy, so it was worth the delay. My cheese curds were freshly cooked and stringy. If you're not aware, ranch dressing comes in two varieties, buttermilk and dill. I was served with plenty of the dill ranch... Soo yummy! Good quality fast food. read more

Very slow service that's been going on for awhile and drive up window . We have ordered ice cream cones in the drive thru and I wish I had a pic to post of that hot mess . Sloppy cone and smaller than we have ever got before . No DQ curl ontop of cone , not that we have to have that but the cone was so sloppy ready to slide off the side . read more

The food was cold when i got it, after i waited for 30 minutes in the drive thru. DO NOT GO HERE The inside is nice tho cool decor

Greatful we have it close by. Staff are always friendly. Good food. Always clean. Nice outdoor space for summer.

Waited 35 minutes for an online order of ONE item. they cleared my order from the screen without giving it to me. when i asked about my order the crew member was rude and hostile and it took another 10 minutes for me to get my order after asking about it. i ordered extra thin mints in my thin mint blizzard and i didn't end up receiving that. as someone who has worked in the food industry i understand that it is a stressful environment and i can usually write off a timing issue but the crew member's behavior was something i just can't get with. kinda pissed. read more

I would give 0 stars if possible. You repeat your order 3 times made to pull forward and still mess up the order. I don't understand how these people get paid 15+ an hour and can't take a simple order. Some of the worst service I have ever had at a fast food restaurant. read more

Clean. Definitely clean. I'll give 'em that. Smelt of public pool when I walked in. Mmm...bleach. Okay, no big deal. They just mopped. But no yellow wet floor sign, not as cool. Luckily, I'm fully trained in taking Bambi steps on what I sense to be freshly mopped floors. Otherwise, standard DQ decor and food. Nothing better or worse than any other DQ. Service was on the slow side for as many employees as there were and seeing as there were no cars in the drive thru. Not sure they were fully aware of our presence either, you know that sort of dazed stare where you feel like you're the one who needs to say, "Hi, can I help you?" My fault. I should've listened to my wife. She wanted to go to Burgerville across the street. I've never been there, but the pictures look nice. Bet the place doesn't smell like bleach either. read more

Dairy Queen Grill & Chill - Fast Food Near Me - Woodland, Washington

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The wait for food is way too long for fast food, comparing to panda express and other places, it should be around 3-5 minutes for each car to go through. Sometimes it takes over 10 minutes+ just to get my order, for 2-3 people. It's called fast food for a reason read more

this was ridiculous!!! 15 minutes and food was giving to different car! when it was our food and than when it was our time to get our food the person coming out to cars didn't even know what our meal was. plus at first there was no one in the drive thru and they still made us pull up to the front! and my husband and I were furiouse with this customer service! They Didn't even flip our blizzards! Never agin will we come here read more

Went to get the family dinner through the drive through only to have our orders messed up not once but twice after I went in to get it fixed. Not I have an angry kid at home all because the cook couldn't do his job and get the plain burger right. read more

Overall, not bad. I understand why orders take time since I work at a Dairy Queen. Personal interactions weren't bad, but they definitely have NO IDEA how to multitask which is HUGE in fast food. There was one car at the window and about 4 behind myself, as I was waiting for at least three minutes to have my order taken. read more

this is the single greatest restaurant experience I've ever experience. Their perfectly cooked food mixed with their crispidy-dispidy fries is fantabulous. Their ise Kareem is simply delectable. read more

Do I have to give them even one star? 25 minutes to get 2 snack melts (which were cold) and a large fry (which they forgot). Went in to get the fry they forgot and they were completely empty, no customers. Stood at the counter for four minutes before anyone even said anything to me. Employees walking right past me. I must have said excuse me a dozen times. Never again. Don't even think about it. Every option is a better option. read more

Took 20 mins to make two burgers. Only two teenagers working. Keep driving for better and faster food.

Service is consistently poor but food is what you would expect at Dairy Queen. I would skip it and go to the Burgerville across the street. They are kind over there and treat customers with a smile. read more

Just waited 35 min for 2 blizzards on on online order. Due to then only staffing 2 people. Wouldn't answer phone until 10th call. Served 27 cars in drive thru during my wait. Worst dq I've been to. Figure your shit out management or fire the manager and hire a competent one read more

There was a really long line in the drive through and it was clear that the employees were working as fast as they could. They were pretty quick with the food and super kind. read more

Ordered a burger and fries restaurant completely empty waited in the Drive-Thru for 10 minutes finally left without getting my food

Two stars is fair. I have celiac disease and ordered a butterfinger blizzard add m&m because they are safe with the ice cream they use. I bit down on a fat piece of Oreo. Pissed. read more

Would give zero stars if I could. If there is even a slight line, expect you'll be stuck in line for 30 mins. We've gone to this location a couple of time and the wait is insane, certainly not fast food. You'd think that would mean the food would be made with quality or care - it is not!! They pile on the Mayo and catsup to the point of soaking the bun into a sloshy mess, I wish I was exaggerating, but it really is the truth. After waiting in the drive thru line for 25 minutes, they asked us to pull into the waiting spaces, where we waited another 10 mins. Finally someone came out - to ask us what we were waiting for!!! We finally got our food and it was not hot and as mentioned before - a mess. They did a good job on the blizzards, but that was it. If I ever have a DQ craving again, I'll drive the extra distance to the Battleground location. Seriously, if you're in Woodland, keep driving past this store. It's so, so, sooo bad. read more

Enjoy this small community DQ but tonight was it. My daughter likes their food but the portion are a joke. Attached is an image of the 4 piece strips from the basket. With better options in town now, we'll be going elsewhere. Sauce for scale. read more

Dairy Queen Grill & Chill - 4 piece strips size - Fast Food Near Me - Woodland, Washington

I'm surprised this location has so few good ratings because we've been here about ten times and it's great. Staff is nice and helpful and they always get our order right. read more

Went to Dairy Queen tonight to get my husband and I each an ice cream cone to immediately be greeted by staff at the start of the drive thru line that they weren't excepting anymore customers. It was 9:54pm. I know I was cutting it close but didn't expect at all to be refused service. My family loves Dairy Queen for the occasional treat. I called and asked why they were closing early, it was clear they all probably wanted to go home which I get because after all it is a Saturday night. But if I owned that restaurant I would have been so disappointed in my manager. Not to mention the manager hung up on me. I saw a few others after me be refused service as well. I'm sure they also felt the disappointment I did when you are so very badly craving that delicious cone. I guess I'll have to rely on Ben and Jerry's as my new occasional great. Moral of the story, when this Dairy Queen says that they close at 10pm it actually means 9:54pm. read more

I took my granddaughter here for a chicken strip lunch special. it was cold No I told the person at the window they didn't seem to care. So I called and spoke to the manager which was supposed to write down in some red book next time I came in I would get a free chicken strip one special. So I went back about three weeks later. And let the people now and they looked in the Redbook and I guess the lady didn't write it down they must assume that everybody knows they have a red book. Well the manager on duty which I'm pretty sure it was the same one that worked for that same day that said she was going to do that. Said she knew nothing about it and would not take care of me. I asked for the other managers phone number or the owners phone number nobody will give you it their phone number. So I guess I'm reaching out on yelp. Horrible customer service cold food I usually love all the other dairy queens my family owns quite a few. Sorry nobody could call me so I had to let everybody else know that Woodland dairy queen is definitely not up to par. I'm going to call the head Dairy Queen people and let them know so they can straighten that Dairy Queen out pretty sure they don't want. This kind of customer service happening to other people. Thank you, Kim Craig read more

They need to build a waiting room for everyone who walks in to order They are unorganized. Ridiculous wait for fast food. read more

Went to the drive thru today got almost 40 bucks worth of food and the last time we went there the guy didn't tip the blizzards therefore we got the next ones free, said just come to the drive thru and tell them and they'll give them to you, didn't take our name, nothing. Mind you this was about two weeks ago, so the manager asked who it was, we said a guy, she asked if he took your name, nope. Asked if we had receipt, no he didn't say we needed any of this. Well sorry, then you can't have those! ‍I mean really now? It's not my responsibility to have your employee do what he has to do. read more

Good, speedy customer service at a convenient location with decent fast food. It's very quiet here even during lunch time and quite clean. Happy Hour is when things get kinda bad... read more

Terribly sloooooww! Not worth it. The food was okay, but waited freakin 23 minutes!!!