This place is fine in terms of work, but a total cluster in terms of operations. Specifically, they…read moretold me my kid's car was inoperable and a problem they couldn't fix. I asked if I needed to get it towed away while we figured out what to do with it. Twice I was told not to worry about it, that they had cars in the lot that had been there much larger than mine. I believed them. Today I got a call from a local tow company that they had my car and it'd be $600 to get it back. I called and spoke to Jordan to ask what happened and he just shrugged. No phone call, no email, no notice. Just making stuff up as they go. I totally understand wanting the car off the lot, but I don't understand misleading me then not informing me then not honoring their word. This is a totally senseless expense.

I took the auto in for a rear brake job. That ended up almost $100 more than they quoted me…read more Partially because of a "facility" fee. Apparently, they can't afford the rent and now have to tack on undisclosed fees for every customer to help them pay the rent. This fee equals 10% of the labor charge and is disclosed in relatively small print at the bottom of their main sign. Firestone = you can always find new ways to gouge the customer. They gave me a LONG list of recommendations. *Tires - they said they were 10,000 miles past warranty. I found this hard to believe since my paperwork says they have another 10,000 miles to go. Also, when I had it in just 30 days ago for a road-hazard repair, they told me then I had 10,000 miles to go. Anyway, they tried to talk me into 1,000 of new tires when I have plenty of tread left. *They said my belts were going out. Cracked they said. I got home and examined them. They are fine. Trust me, I'm a commercial driver and know how to inspect belts. *They said air filters were bad. Checked - they are fine. They said my oil was low. So I drove to Walmart and bought a 5 gallon container. Imagine my disappointment when I go to add oil and find the level is 3/4 of the way up to the full line, way above the low line. Apparently, they are grasping at straws to get my money, especially considering I just paid them for an oil change 45 days ago. *I will give them this one. They said I should replace my brake fluid - the ridiculous recommendation that auto manufacturers are tacking on to all their vehicles. They must get a kick-back from the brake fluid companies. As anyone who knows vehicles understand, when the fluid gets murky, or you have mushy brakes, or brake fade - then sure, replace the brake fluid. I have a pickup that has gone 25 years without a brake fluid replacement. It still brakes fine. But I really can't blame Firestone for that recommendation. Watch out for these guys. They will recommend countless unneeded repairs. Make sure you know how to judge for yourself, or go somewhere else!

As a girl who knows nothing about cars this place was fantastic! I was stuck on the highway and…read morethey took my car in right away. Tony (I think the owner) was absolutely fantastic. He put all the problems wrong with my car in words I would understand haha! He ended up having to take my car in 2 days within 2 weeks and figured out the problem. They also give government employee and student discounts which is great! They are defiantly the GO-TO auto body shop in Lawrence. So grateful they were able to fix my car! My father in law is also a mechanic and called to make sure they were giving me a good deal and it was which made me feel much better! My father in law said they were great guys and not trying to rip me off unlike other places in town.

Absolute rip off. Sent my KU student son to get an oil change for his 2006 Chevy Colorado. Told…read morehim to be upfront with them about learning to get his vehicle serviced and ask them to help him build trust. They charged him $80 plus $20 in service charges for a total of $100 for an oil change!!! Absolute rip off, purposely taking advantage of an honest kid. Steer far and wide of these con artists.

Garber is great! I won't take my truck anywhere else in Lawrence! I wasted a lot of time with other…read moreplaces in Lawrence. Just take it to Garber!

I was recommended here by Dale and Ron's when they were unable to get to my alternator for a few…read moreweeks. They got me in within a week and did the work for about $100 less than I expected. Car has been running fine for three weeks now

Commenting in hopes someone sees it before hiring Harris to do any work. They've had my truck on…read moreand off since August 2025, and it's now October. My truck was blowing hot, and I assumed I had a ac line leak. They told me there wasn't a leak, just the control panel needing replaced. They charged $350 to do this, and when I got the truck back it didn't blow at all. They continued by putting 3 or 4 new control panels in, and in the end said they finally fixed it, but now there was a leak and needed another $530 to fix it. I ONLY agreed to continue because they confirmed the truck was blowing properly now. I took it home and it's not blowing at all again. I went in today and they now say it's likely not the control panel at all, but they only agreed to refund $335 dollars or leave the truck with them again after being argumentative and treating me like an idiot. My issue is simply the fact they tried the control panel multiple times, never fixed the blowing issue, lied and said they did so I'd spend another $530 to fix the leak, and now they say it's not the control panel at all. Such a scam. Stay away!!!

I have been servicing my vehicles for over 10 years and been satisfied with the quality and the…read morepromptness of the service. I just made another appointment for next week.

I've been taking our cars to Rick since 1995. Honest, fair, and straight-forward service. Best in…read moreLawrence.

Wow, what a jerk the guy was who answers the phone there. ZERO customer service skills - I've had…read morebetter service at drive thru fast food places. Just called them to schedule the replacement of the compressor for the A/C in my SUV. When I told him what I drive he just cut me off and said "Nope. We don't service those." and hung up. Not sure how they have so many good reviews (which is why I called them to begin with).

Got a flat in the wee hours of the night/morning on a road trip and got towed to this place to get…read moreit fixed. Walked in at 7:33A and was out by 9:20A or so. Super helpful, efficient as others have said, and affordable. Jimmy at the counter was super nice too. Would 100% recommend this business to anyone traveling who experiences an unexpected car emergency in Lawrence or surrounding area.

Poor Customer service from "Jimmy" rude, and hangs up in your face. Told me after asking for a tire…read more"Everybody has the same story" after only trying to state my company is nearly 2 hours away.

A fantastic auto shop; I as well disagree wholeheartedly with Ellie's assessment…read more My truck started GUSHING coolant - well, not "gushing", but it was dripping noticeably more - and so I took it to Free State, which happened to be the closest shop to my home. Terry was very nice, having patience through my "just-woke-up-and-too-tired-to-deal-with-a-broken-truck" haze. He was able to diagnose my problem (a broken water pump) AND get me in and out in the same day. He even managed to fix the problem without charging the maximum that it would have been! It was a very happy Holiday relief, and I will most certainly be taking my old truck back to FSAW for any future (and hopefully minor) repairs that it'll need.

Extremely fast, cheap excellent service! Thanks guys! These guys truly are amazing and are very…read moregood at what they do!

Ridiculously awful place. Employee crashed into my car while backing up when I was PARKED in their…read moreparking lot, about to get my low tire pressure light checked. Midas refused to fix the damage. Can't imagine what they could do to customers cars behind scenes when they could not be responsible for their mistake under the sun.

I will never return to a Midas due to the manager Tony at this location. I returned to Midas after…read moreI had my brakes and rotors done all the way around because the rear was grinding. Midas paid to replace the work due to their previous mechanic that worked there messing them up. A few months later the front rotors and brakes started doing the same thing (all under a year of initial work) When asking a simple question about how I already needed new rotars and brake pads in the front, Tony asked me why I was looking at him like he was dumb and became very hostile. He was very rude due to the fact that the time before Midas had replaced everything that was messed up and things that got messed up due to the bad mechanic work (not while Tony was manager). He kept saying I don't know why we replaced all this last time for free! Making me feel bad that Midas took responsibility when I brought my car in for a brake check, which he knew NOTHING about because he was not even at this location. Called me a liar about how long my car had been making the noise. During the visit I paid for the service I received. I was called 30 minutes after leaving by a regional manager I believe, that they would be refunding me because it was all still under warranty! A few hours later I called and politely asked for a new invoice and was told to "Do not return" by the manger Tony. What kind of manager acts like a child to their customers? So pretty much due to the fact that Tony was upset that I had questions and the previous mechanic had messed things up and Midas paid for the mistakes I was treated like I was a piece of shit by Tony. And I got charged $369 when it was all under warranty. I hope he doesn't try to scam anyone else out of money because he's having a bad day, or for no reason has an issue with them.