I have experienced working with Dan Nagel at White Allen Honda on two separate occasions…read more The first time I talked with Dan I took notes about things I could expect when I traded in an auto for a new Odyssey a year and a month ago. Dan was faithful to his word. Everything turned out exactly the way it was supposed to and the transaction was handled in a timely fashion. This year I called Dan to find out if White Allen Honda would be interested in purchasing an auto from me. Dan answered all my questions. I took notes again. Everything Dan told me would happen worked out exactly like he said it would. The transaction was simple and I didn't have to spend a long time waiting for anything to be completed. It's grand to give a good report. Thumbs up to White Allen Honda.

Salesman Randy is very easy to deal with and makes buying or leasing a good experience.read more

This was, without question, the worst experience I have had with this establishment. Over the past…read morecouple of years, I have noticed increasing concerns regarding integrity, but this most recent visit has completely damaged the relationship. The most troubling issues were the complete lack of communication, accountability, and basic care or consideration for the customer. Your business exists because of the service you provide--services that can easily be completed by many other shops in the Dayton Metro area. This experience made it clear that this establishment prioritizes its bottom line over its customers. Following an oil change, I was informed of a concern that required additional service. I had to call multiple times just to receive follow-up on a recommendation that your service department identified. After finally reaching an agreement, I was told the repair would take approximately 8 hours. We agreed that my vehicle would be dropped off on Tuesday (with Thursday, January 1 being a holiday, which was completely understandable). I dropped my vehicle off early, on Monday evening, ahead of the agreed date. It was also clearly communicated--and confirmed--that if my vehicle was not completed on time, I would be provided transportation for my wife the following week. Tuesday passed. Wednesday passed. Friday passed. By Monday evening at 5:40 p.m., I had still received zero communication. I called the service department and was placed on hold for 18 minutes. When I finally spoke with someone, I was given a series of excuses: the holiday, the mechanic becoming ill, partial work being done over the weekend, and that the job was "about 60% complete." When I asked about the agreed-upon transportation, I was told, "I'm not sure what you want me to do--we're about to close." After reminding the representative that I was told transportation would be provided, I was met with frustration and comments about how long he had been working that day. This response was unacceptable--especially considering I had been awake since 3:30 a.m. for work myself. Eventually, I was provided a vehicle with obvious suspension issues. I did not complain and simply moved forward. The following Tuesday passed with no update at all, despite being told this was an 8-hour job that was already 60% complete over a week earlier. By Wednesday afternoon, still having received no communication, I came in person to inquire. Neither owner was present, and when we went to the service department, my vehicle conveniently was suddenly "ready for pickup." What I expressed then--and what remains my core concern--is this: As a customer, I am not allowed to pay when I feel like it, nor can I be even one cent short on payment. So how is it acceptable for the company to deliver service whenever it feels like it, with no communication, no accountability, and no regard for the customer's time? The answer seems clear: because you can--and because the message being sent is that if a customer doesn't like it, they don't have to return. Unfortunately, that message has been received loud and clear.

Great Service Department, fixed a hard problem that others had not been able to find the cause…read more Would highly recommend!

I have purchased my 3rd Chevy Spark from White Allen Chevrolet…read more Roger Daniel is my go to guy. He knows how to work those numbers to give me the best deal I can possibly get. I will be very sad if he ever retires. He is patient with me. Soft spoken, A true gentleman! A rare find in these days. I consider him a personal friend, I value his opinion.

BUYERS BEWARE! Over…read morethe past week the White Allen Chevy dealership across the river has sent out a mailer with pull tabs for prizes. Almost all of them have the three cars indicating $10,000. THIS IS NOT THE CASE! It indicates a win where they spin another machine and give smaller prizes (It is in the fine print). If they can run a scam like this who knows what else they are up to. DO NOT BUY FROM THES4E FRAUDS!!

sold to me a bad car drive for 2 days and the transmission…read morefucked up completely If I could even give a half star I would

bought i car with mileage discrepancy. Please stay away!!!read more

Express Motors made the car buying process very easy. I did my research and drove 3 and a half…read morehours to pick up my 2009 Toyota Tacoma, and I could not be happier with my purchase. The frame was immaculate and the carfax told me everything I needed to know. It was a pleasure to work with Robert. Not including test driving, Robert worked with me and it took less than an hour to get my truck bought.

BUYER BEWARE: After looking online at a Tesla, I decided to go check it out in person. I was told…read morethat I could not test drive it. I told my father about this, and he went to see if he could test drive it. He was permitted to take it for a test drive, and when he mentioned that I was there earlier, and the salesman said that he doesn't allow 20 year olds to test drive. (I'm 36 but look young). This is agism at its finest. Although I had the cash to pay for the car, I will not support a company that would allow blatant discrimination.