Zach was very informative and overall nice to deal with and I would recommend them to anyone. Their…read moreprices are competitive but fair and the company's they recommended were also pleasurable to deal with with better prices than my local company's

This is a really nice small place that has everything that you need for keeping your fire place up…read moreand running and keeping you warm while doing so. I'm new to a wood stove and the nice lady took the time to help me pick up things that I need while giving me some pointers while doing so. I really appreciated the time, and I was able to meet lucky, who I'm calling the stores mascot, who was really nice once I walked in the door. If you need help with your fireplace, or wood stove, come speak to the nice people here.

I hired a chimney company that was recommended to me by a trustworthy business that has no…read moreassociation with them. That business did not offer the services I needed, but when I asked if they knew anyone who did, they said they had heard good things about Speedy Chimney out of Gastonia. I called Speedy Chimney and google was showing the location in Gastonia and asked what they would charge for a chimney cleaning and to get my chimney ready for an insert installation. I was told chimney cleanings range from $99 to $399 depending on the work needed and that everything else would be quoted on site. I scheduled them to come out on January 5th between 8 and 11 am. They did not arrive until around 220 pm. One of the contractors came inside and quoted me for a chimney cleaning, a chimney cap, a wood stove insert, and painting the inside of the chimney black after making minor interior repairs from where gas used to be. I asked him what the total price would be finished and done. He told me $2,998. I agreed and told him I wanted to schedule the work. He said there was no need to schedule because they had everything needed on the truck and could complete it that day. I agreed. When he finished what he claimed was the job, he called my cell phone. I was in the bedroom with my girls while they were napping. We came out and he told me he was ready for payment. He initially said they accepted card and check. I told him I did not have checks so he handed me his payment device. That is when I realized there was no insert installed and the inside of the chimney was not painted like he said it would be aside from the concrete patches he had done. I mentioned this to him. He told me that was not what we discussed. I told him it absolutely was. He then told me I could order an insert off Amazon. Be for real. He then quickly spray painted the inside of the chimney black and handed me the device again. This time the total was $3,500 and some change. I told him that was not the price we agreed on and that he did not do the work I asked him to do. He began arguing with me and said the increase was for taxes. I told him I am no mathematician but 7 percent tax does not equal that amount and would be roughly $200. He then told me the only way he would reduce the bill was if I paid through Zelle. At this point I was texting my husband was still at work but about to leave. I decided to pay since he spoke broken English and call the owner afterward to get everything resolved. (I had two girls at home and wasnt looking to argue with some random man in front of them). When I tried to send $3,215.36 through Zelle it told me there was a $3,000 limit. I sent the $3,000 and he told me to send the rest the next day. Zelle then placed a 24 hour hold on the payment which was not my fault or within my control. He logged into Zelle saw that it did not immediately deposit and then sat on my fireplace and told me he could not leave without payment. I told my oldest to take my youngest into the bedroom. I told him he could call whoever he needed to call but I had already sent $3,000 for work I was unhappy with and I was not paying again. He was leaving my house. Later I reviewed the invoice that was texted to me and realized it included a bunch of things that were never agreed upon with prices increased on individual items conveniently so he did not have to install the insert. The invoice listed a completely different business name and phone number Ace Fireplace Services. I called the number on the invoice and the same receptionist answered that I had spoken to when scheduling with Speedy Chimney. She apologized and said she would leave a note for a supervisor to call me by the end of the day. That call never came. On January 6th I called twice and was told both times a supervisor would contact me by the end of the day. No one did. I then received a text from the contractor demanding the remainder of the payment. The texts speak for themselves. I am also posting camera footage of the supposed 110 lbs of creosote and debris he claimed to have removed. The bag is half full not heavy and very clearly not 110 lbs. This morning my husband called them and went off. Immediately after the receptionist called me saying a supervisor told her I was top priority and to keep my phone on because she would be calling today. By 3 pm no one had called so I called again and was told the same thing that they do not close until 8 pm and a supervisor would definitely be in touch. Again nothing. I have disputed the charge with my bank and explained the situation. I want people to be aware that this company is not who they say they are. When you look up Ace Fireplace Services the reviews are overwhelmingly negative. It appears a rebranding took place to escape those reviews. I am done playing nice. I am pursuing this as far as it goes starting with social media. DO NOT HIRE!

Fireplace Inspection. Total scam. They "inspected" my fireplace and said I needed $450 worth of…read morework before they would pass my inspection. The fireplace has never been used!! I called another reputable inspector and he said there is NOTHING wrong with the fireplace. I call Ace to get a refund on my $80 inspection and they told me they couldn't forward me to anyone or look up my account. Just an answering service. DO NOT use this company.

Excellent work on my chimney which was in bad shape. Professional, diligent and meticulous.read more

I had D&J install a fireplace insert last week. The guys seemed nice and Junior knowledgeable, but…read morethey altered my chimney caps and left my boiler flue cap wide open to the elements and any critters (see before and after photos). Not giving me a heads up to call someone to cap the boiler flue? I didn't know this until I went up to the rooftop to check out the situation myself, because a storm was coming through and when I looked at the chimney from ground level it looked wrong. This could have been a disaster if I didn't catch it and called another company who was available to come by and cap the flue. Not sure what these guys are doing, but seems sketchy to me. Also tried to convince me I need a new chimney, roof and boiler set up. Second opinion said no to all. Two stars because fireplace insert is working.

In this day and age, it is more important then ever to support local businesses. With Berkshire…read moreHearth and Home you're not only supporting a father/son owned and operated business, your supporting one of the best in the business!!! Al and Brad are incredibly friendly and VERY knowledgeable. They made the purchase/installation process seamless. We also purchased our pellets from them. Even though we purchased the pellets in season, they were still very fairly priced, and the quality of the pellets they carry are top notch. If you are considering getting a wood burning or pellet stove/insert, or are just shopping around for pellets, make Berkshire Hearth and Home your first and ONLY stop!

After doing some research I decided on purchasing a pellet grill. Further research took me to the…read moreGreen Mountain Grill brand. I decided on the medium model known as the Daniel Boone. The GMG website listed Berkshire Hearth & Home as a dealer so I began by emailing them with some basic questions. They were always quick to reply and answered all of my questions. I originally planned this to be a birthday gift for my wife which would have been in January but there was a really good sale that was coming to an end on 1 December so it was full steam ahead. We agreed on a charge for delivery and setup and after a few days Brad let me know that the grill had arrived and would it be convenient to bring it by the next day (I'm in Milford BTW). He gave me a one hour window for delivery and they arrived exactly at the 1/2 hour mark. Brad and his helper had the grill off of the truck and setup in just a few minutes. There was a shortage from the factory on the grill covers so afterwards I found one online from another vendor and ordered it. Since I'd already paid for a cover with my initial purchase I asked if they could refund the cost of the cover. They immediately replied that it would not be a problem. I was very impressed and satisfied with the entire process and would strongly recommend Berkshire Hearth & Home to anyone.

I was so lucky to find Fiamma! There was no one in Long Island, NY that carried a modern linear…read morefireplace which is what I was hunting for. I traveled to CT and found exactly what I was looking for at Fiamma. I brought the fireplace home that day. The installer had a million questions and Rob answered them all happily. I was so happy with the fireplace that I purchased a second one from Fiamma for another property as well as an outdoor unit. The outdoor unit turned out beautifully. Rob was a great help on that installation for which I was very grateful. Awesome!

From the owner: Custom made modern fireplaces and Gas burners. Importers of modern European stoves.read more

We've turned to The Trading Post twice. Our experience the first time led us to having them assist…read moreus when we moved to our new condo. We purchased a wood burning stove, we purchased a fireplace screen, we purchased a propane fireplace insert for a fireplace that had been totally disassembled and abandoned. You can see that we contracted for a broad range of products and services from The Trading Post's 2 locations. They have been consistently responsive and helpful to us. I recommend them highly!

The people at The Trading Post are incredibly knowledgeable. They know their Woodstoves, and they…read moreknow their installation. We had a very friendly, professional and helpful experience, and were able to secure a part for our chimney that other neighboring stores did not have in stock. Very grateful for the tips we received for our project also. Definitely recommend shopping here. Clean, interesting storefront. Thank you, Trading Post.

Absolutely outstanding experience with Tyler and the team at Max the Chimney Sweep! From start to…read morefinish, everything was easy, smooth, and professional. Tyler was incredibly thorough, polite, and took the time to explain exactly what he was doing and what he found. What impressed me most was his honesty -- just straightforward recommendations and great service. It's rare to find a company you can truly trust, and Tyler and his team definitely earned it. Highly recommend Max the Chimney Sweep to anyone looking for reliable, honest, and top-notch chimney service!

this is the BEST and cleanliest sweep I have ever used. Tyler was fantastic! And so were the other…read moretechs. Elizabeth, the office personal was kind, articulate and friendly. When you let people in your house, you want trust.. they deliver!

Jason was thorough and so nice. He gave us a good tutorial on our furnace oven and fireplace which…read morehelped us so much as new homeowners. He whistles while he cleans, a true Mary Poppin's chimney man. ;-P

So in the battle between my covered-in-ice driveway and Jay, the driveway unfortunately won. His…read morevehicle did not make it up to my house and we wound up calling AAA to pull him down the hill safely. But despite this 3 hour scary snafu, Jay remained incredibly patient, kind, considerate and professional throughout that ordeal. Once it was finally handled he got right to work on my wood stove and did an excellent job with that too! 5 Stars are not enough in my opinion!!

Service side is very rough. Poorly organized and nobody there seems to know what's going on with…read morethe company. It seems like its got the basics of a good business but they cant seem to figure out how to get their act together when it comes to managing/running a business. You will have a better time going somewhere else.

We purchased both a pellet stove and a wood burning stove last year from The Trading Post. Aside…read morefrom the delay from the manufacturer (which was clearly no fault of The Trading Post), we were totally satisfied with the entire process from the purchase through the installation. As someone who has never had a wood burning OR pellet stove in the past, I had a ton of questions and they were very patient with me, on my multiple visits before I actually made the purchase. I would recommend them highly.

Troy is the man! Called him on a Saturday and he returned my call within five minutes. He responded…read moreout on Monday and had two jobs completed within an hour. He was extremely skilled, reliable punctual and friendly. During these times it's very rare to find somebody like Troy. Don't hesitate to use him you won't be sorry.

Troy is awesome. We constantly need little things done around the house that I have no desire (or…read morecant) to do. I have used Troy a few times and he has always showed up, polite, competent and very fairly priced. And he works with a sense of urgency to not take more money from you. If something is beyond his realm of expertise , he will be straight up honest with you. I cant recommend Troy enough.