Updating my review in honor of Women's history month. Let me start by saying this- this review will…read moreprobably sound like I am personally friends with the business owner- I am not but wish I was. I met McKenzie by running into her shop ten minutes before closing time, racing over after work to get my broken glasses repaired. i was fully prepared to pay the repair fee posted on the website- she insisted it wasn't that big of a fix and wanted to do it for free. When I insisted on paying, she charged me $3. I have gone back several times for glasses fittings and repairs and she never charges. Most recently I came in with a bunch of glasses to see how different they were from the new script I received from the eye doctor . She so kindly tested every single one. I was prepared to finally pay her for her kindness by buying a pair of sunglasses or at least sunglass lenses, and she acted with the most integrity I have seen from a business owner in ages. She said that despite none of the prescriptions being the exact same there was one pair of sunglasses that were close enough that for sunglasses which are more forgiving I wouldn't notice a difference and that if she were me she wouldn't bother buying new ones. She absolutely could have sold me a pair of sunglasses- it was again right at closing time and instead she helped me out and did not charge a penny. I don't know how she stays in business but I am so glad she is. I think its worth the cost to go somewhere that is doing it right. The prices are high because her costs are high- she has what is likely a razor thin margin. Unfortunately because she does not have an optometrist or ophthalmologist on staff she can't bill insurance, but for those without vision insurance or looking for an extra pair etc- I would highly recommend Capital Eyes/ McKenzie and her adorable shop puppy. 10/10 service, a decent selection and she is so great at making recommendations (she had customers buying glasses the last time I went in so I got to watch her in action).

Frames were titanium so she couldn't fix them by soldering but she did swap out the lenses to my…read moreformer frames which were almost identical. When I asked how much I owed, the proprietor just shrugged to say, nothing." How refreshing to see there are still folks like this in the world today. Great place!

I've been coming here for a few years now and they're so wonderful all the time. The doctors are…read morekind and knowledgeable and they really listen. Recently I purchased glasses through them and I love them so much! They took the time to find frames that work for my face shape and where the bridge should be. If you're looking for an eye doctor, this is the best!

My initial experience was good. I had a prescription from another OD and needed new progressive…read moretrifocals. I thought it was odd that I needed an appointment just to look at frames and and for someone in the "Optical" department to measure me for new lenses. I needed another appointment to pick up the new ones but did not see well with them and returned them. Someone there (I don't recall who) suggested I come back to have my vision re-checked by Ben Wong. I made another appointment and Dr. Wong issued a different prescription for new lenses. The same person in "Optical" handled the new order and I was not charged for the second go round. I made yet another appointment to pick them up. They seemed okay there in the store. But I could not use them using a computer or just reading. I tried desperately to adjust to them for two weeks, then simply gave up out of frustration. Long story short - the PD (pupillary distance) had been measured incorrectly and I experienced headaches, eye strain, and neck aches during those two weeks. I had not been give a detailed billing statement and asked for one a couple of weeks later. After reviewing the charges, I saw that I had been give bifocals - not the trifocals I had ordered! In addition, the person who assisted me in "Optical" apparently needs professional training. My confidence and trust in their business is completely destroyed. I emailed them three days ago with my complaints and asked for a refund. They thanked me for my concerns and said they would get back to me "when [they] we have more information." I am waiting.

Amazing customer service The Dr is great and very…read moreinformative, answered all my questions I will definitely refer anyone here!

Unexpected charges to bill that didn't make sense. The real problem is i cant see well out of my…read moreglasses. I can see better out of my old pair that are scratched and taped together. Is this a place to get glasses?

Messy. No overatures of sanitation on the machines. No gloves, no washing of hands. Untidy mish…read moremash of furniture and decor. Technician was not adept at walking my gradeschooler through the tests. Doctor did not introduce himself and left halfway through the appointment to do a fitting on another patient. Technicians and front desk lady came in several times to interrupt about other patients. Would not recommend.

I have been going to Dr. Grimes for years for my eye exams and glasses. I'm very happy with their…read moreservices. They are great people.

Came here and they gave me a prescription that was totally wrong. Had to pay another $50 to have my…read moreglasses changed back to my old prescription. The guy who administered the test was beyond hung over, I understand why he got the prescription wrong. They also said my daughter didn't need glasses, she just had astigmatism. She does need glasses, her teacher and another optometrist verified.

Smooth check-in process with friendly staff. The provider I saw was Aron Piranio. He was a great…read moreguy to work with and was helpful with answering any questions I had.

SO glad they moved the office! The staff are always helpful…read moreand friendly. The store is comfortable and there is plenty of parking. I'm SO happy they moved - their last location had no parking and was cramped. I'm not surprised that they've won so many "Best Of..." awards -- I experienced all that and more. Would definitely suggest you schedule your next eye appointment with Eye Love Olympia! https://seeeyelove.com/about/

I can't speak to how the doctors are as I went in just for new glasses. The staff were helpful but…read moreI had to return the first pair because after going in 3 times for adjustments they finally said the frame couldn't hold the lenses correctly. I got a second pair but the prescription isn't quite right and the area for clear reading is tiny. I finally bought a cheap pair online that I use for reading and sometimes use the eye love pair for driving or when I won't be doing close work. they tried but I got tired of going in and never quite getting it right.

Best optometrist in Olympia by far. She is kind, patient and very good at her job. 10/10 for sure!read more

10-10-10 out of 10-10-10 I especially like the friendly,…read moreupfront atmosphere and prompt service. They tell me what are and are not covered by my insurance. Dr. Ly tells me everything that I would and would not love to hear but I already know it and how to proceed with her referral, which I need to know. Again she is very candid, competent, thorough, and detailed in explaining all my questions (knowledgeable) in a fair-minded way, and is caring and cost conscious to the patient's benefit. Her office is equipped with state of the art technology and no nonsense professional staff. They will not charge you anything more than you have to pay needlessly. For example, they ask me if I want eye dilation (insurance covered) or flash digital imaging ($25), my choice is the latter, which is a more advanced preferred procedure, rather than to walk away with dilated eyes. Thank you so much, Van Vision!!

(Keep in mind, I'm 25 years old.)…read more I noticed a slight decline in my vision, especially when I would drive and having ALOT of "close-calls." (So sorry America) I decided to go here for my first ever vision/eye exam... I'm already full of anxiety because I've never had this done before, I just had nasal surgery April 2024, and I went in June 2024. I was made welcome, reassured that everything would be okay, and to ask all the questions I could think of. I worked with a few staff members in this location and I'm super thankful for everyone here! You guys made my first eye appointment to very first pair of glasses, a wonderful and calming experience for me! I thank you all for laughing with me and not at me, because I stood/sat in front of everyone like this "‍" because I truly didn't know anything and was anxious the whole time, to the point to where I started laughing

When checking on for my eye exam I mentioned no dilation was required because I had one a month…read morebefore. They informed me that it would cost another $39 to NOT have dilation. The reason was because they would get less money from my insurance. I walked, they got NOTHING from me. IMO the only Olympia Vision Clinic cares about is money.

I've been going to Clarus since I moved to Olympia12 years ago. The care was decent at first (I had…read morea history of a retina condition, so they would schedule me with an ophthalmologist for my routine exams) but in recent years I noticed they make no attempt whatsoever at continuity of care, they just schedule you with a random provider. Two visits ago, they had the radio playing in the waiting room. Reception was terrible, mostly static, and I asked the receptionist to turn it off or re-tune it. She told me she "wasn't allowed" to touch the radio. So I mentioned it to the tech when she called me back. She looked at me like I was nuts, offering helpfully, "I just tune that out". Last visit, the optometrist was using a scribe, and she dictated a term to him that was unfamiliar to me. I interrupted her to ask her what it meant, and she acted annoyed and told me to " save (my) questions for later". Of course, later never came. Last week, I called and was offered an appointment over 2 months out. The only time available was 7:45 am. I appreciate they are open extended hours to accommodate more patients, but I decided to get a referral from McKenzie at Capital Eye (by the Fred Meyer in Lacey). She recommended an optometrist only group in Tumwater. I saw them this morning and the experience was 180 degrees--nice office, up to date equipment, good bedside manner etc. The only reason I give Clarus 2 stars is they do have ophthalmologists. So if you do need cataract or retina surgery or something like that, it might be a place to consider. And oh yeah, they do have nice frames and the gal who helped me pick out my last pair listened carefully to what I wanted and helped me pick out a better pair than I would have chosen for myself.

Absolutely the WORST retail service I've had in years! The…read moreVA paid for my retina scan at Clarus. The VA paid for my eye exam at Clarus. The VA was going to pay for new glasses for me presumedly at Clarus. But Frank at Clarus knows all about how it's really supposed to work with the VA and completely disregarded copies of the VA authorizations I shared with him. Again, Frank knows how it works and what the VA gave me is wrong (if he even read it which I doubt). Frank even has a piece of paper handout created there at Clarus he gave me again stating He was right and the documentation I had from the VA was wrong. Veterans under VA care are entitled to two pairs of glasses every couple of years. Maybe those are the Veterans Frank's piece of paper directions apply to. I'm a Veteran that has a disability from an eye infection I had in Vietnam some 50 years ago. Maybe, just maybe, I'm different than the Veterans Sir Frank's piece of paper might apply to. I will never, EVER again try to deal with the Clarus Eye Center.

I have a pretty complicated Rx: very myopic with astigmatism and a little bit of prism. Olympia…read morevision did this very well. The first pair of lenses weren't quite right after I tested them out and they had the lab redo them and they were perfect. This was back in 2018/9. I recently had another optical clinic attempt this and they failed after a couple of redo's, and still didn't get it right (I had moved an hour north which is why I switched clinics). I'm going back to Olympia Vision

I had an exam today with Dr. Clark. The staff was all very friendly, the doctor was very personable…read moreand took the time to listen to my concerns and explain everything to me. The optician that I worked with (Sam) helped me pick a very fun frame. Overall I was very impressed.