Came here and told the staff I need help with the windshield wiper. It just popped out. Without…read morehesitation he took it, walk me to my car and fixed it either away. Didn't even try to sell me a new one. Excellent customer service, it was an old man with white hair helped me. Bless his heart and taught me how to do it myself wherever it pops out again.

This location has really lost their way in customer service. One employee in particular (won't name…read morehim) is very sarcastic and uninterested in being there, at least it seems that way. I don't suggest leaving him alone to run the store, or trust me, he will chase customers away. Also, I thought O'Reilly's usually offers to help switch out your battery if you purchase a new one? I could be mistaken as maybe that's just an Auto Zone thing. Luckily I know how to do basic work on cars. However, I can only imagine if someone like my mother, younger brother or sister went in to buy one. I'll stick with my other O'Reilly's location from now on.

My husband just stopped by to pick up a few items. The sales associate walked through each aisle to…read morehelp him efficiently get in and out of the store with our items. We really appreciate your kindness and great customer service especially as I'm sure you have many people stopping by prepping for this cold storm coming in. Thank you for even offering to help carry our items to the car in the rain.

johnny is the guy to get the job done answered all the question I had really great customer service…read moreskills. If you have any question he is the guy

This shop is amazing ! These guy know BWM and they shot you straight with your cars issues . Honest…read moreGuys work and run this shop .. Ask for Brent .

Went there for the first time for my 2016 X3. No high pressure upsells and went above and beyond…read morefor the service. It's a drive for me, but worth it for sure.

This was my first time contacting O'Reilly on Old Denton in Carrollton. I had a dead battery late…read morethis afternoon and needed to get the battery charged and planned to replace. It took a little longer to get the mobile person out to my home and realized I was running out of time to get the new battery today. I contacted Francisco, who could not have been more helpful and professional. He verified he had the replacement battery in stock. I said I was concerned that my car may not start tomorrow and he said they could give me a battery charger on loan. So I went to the store and he said he could put the new battery now. He was the most professional person and encourage anyone needing any auto parts, go here! I was never rushed and felt my business was appreciated!

Marty was so helpful and assisted without me asking him to. His professionalism was much…read moreappreciated and he helped to install my wiper blades no questions! This man deserves more than I could have given him. I'll be back for my vehicle needs.

TRB is heaven sent!! My truck screen said I needed an oil change. I went in to 3 different places…read moreto get an oil change and the cheapest quote I received was $830. I thought this was crazy. How could my truck be THAT bad? It was less than a year old! Maybe I did buy a "lemon"? I began to cry in another waiting room of doom and went home immediately. I posted on Facebook about my experience asking for validation. One of my friends highly recommended TRB. I wasn't sure what to expect. I took my truck in and told him in complete terror "I don't know what's wrong with it- I don't understand anyyyything about trucks. Can you please just look at it and tell me the damage." He came back to me and said "You just need an oil change. When can we get that taken care of for you?" I was in and out in NO time! I called my dad and just about everybody I know to let them know of their new car place they will love from now on. These are truly good hearted people! And this place is definitely the pinnacle of excitement with all of the custom work they do. Needless to say, TRB has a customer for life! I have a touch screen TV with perfect sound in my truck now I'm SUPER excited about. It doesn't matter how big or small my need is.... They will welcome each guest like family every time.

Hands down, a 5 star experience with TRB Motorsports. I contacted Mario regarding a Roll N' Lock…read morebed cover. He didn't have one in stock but told me to bring it in anyway and he'd get to it right away. Within 4 hours of the first call, I was driving away with the Bed Cover installed. I also asked about window tinting as I was leaving and he contacted me within the hour with a quote from his Tint Guy at a very reasonable price for my GMC AT4. I highly recommend TRB for any vehicle accessory. Mario was happy to help with everything thing and answered all of my question upfront.

Years ago the auto parts store I managed used Earl Owen for specialty items and truck bling…read more Now, since I am retired and not working in automotive services, I am a retail customer. Could not be happier with the service and products that Earl Owen still offers.

One of the worst customer services companies in Texas!…read more I became acquainted with this outfit a few months ago when one of their tractor trailer drivers nearly ran me and several other drivers off the road on I-35. The driver was cutting in and out of lanes without signaling and tailgating other vehicles to the point of being right on their bumpers. Again, keep in mind this is a tractor trailer driver we're talking about. Seemed to be under the influence of alcohol or some other controlled substance. When I called the company to express my concerns, I was directed to the transportation manager who failed to answer, so I left a voice mail requesting a call back. My call was never returned. About a week later, I left another voice mail referencing the reckless behavior of the semi driver and again the message was ignored. So then I paid a personal visit to their business and asked to see this so-called transportation manager. I spoke to one of their employees who essentially laughed at me and told me to mind my own business. Didn't give two licks that one of their drivers nearly caused a multi vehicle pileup on the freeway. Told him this and he bellowed I had no right to tell them how to run their business. What a joke this company is! No regard whatsoever for the safety of the general public nor do they even present themselves professionally. Saw another employee treat an elderly gentleman in their store very rudely while I was there. No reason whatsoever to ever patronize this clown show of a business!

Cal/Kyle needs to work on his customer service. I called to ask what a code meant (which they…read moregenerally would tell me if I pulled up) and he tells me the way I can find out is by looking online. Don't be so persnickety. If I'm calling, obviously I don't understand what I'm reading because it's not in layman's terms. Or at least provide insight on where I can look that will tell me in simple terms. If you can't assist, always offer a helpful alternative or at least try. I could've been on my way there to get the part had he told me what it meant. Lost a potential sale

Customer service is really lacking ! As a female in an auto parts store i would expect more help…read morefrom the many employees that are in there with no customers . I asked for a couple items and was directed to what isle but no nohelp finding them item . The last item i ask for the guy did help me because i couldn't find what i was looking for .

Their online payment system was offline on 11/8 amd 11/9. I was wanting to use the online price…read moreand a 20% promocode. So my cost was 311.00 versus 505. Nope cannot honor the online price unless you pay online. Well your system isn't workimg cannot help you. Well your right I will never use NAPA again.

Been going to this location for a couple years now. Service and selection are quite good, but one…read morething to note. Some slow moving items kept in the attached distribution warehouse may not be in like new condition. Bought two chrome plated Carlyle sockets on separate occasions, both had some surface rust on the interior. Once received a 20+ year old can of marine spray lubricant. I even went to the CRC website to learn how to read date codes. For any high volume items, the store is great, especially when they have promotions.