Making an appt w/ Laurie for Danny was very easy. I took my little Yorkie in to be groomed at 8 am. She was ready, as usual, at 9:45 am & looked beautiful. Danny is a wonderful groomer who always greets us when we arrive & comes out w/ Sophie when I pick her up to verify that I like her cut. The whole process from start to finish, from making the appt to pick up is made so easy for clients & their pets!! The staff knows pets & their parents. If you are in need of grooming for your pet, boarding &/or doggie daycare, I cannot recommend Dallas Pet Den highly enough!!! read more

Very Disappointing Daycare Experience -- Grooming Was Excellent I was initially very cautious about taking my dogs to Dallas Pet Den because I had seen several negative reviews regarding grooming. At the time, however, I was only interested in daycare, not grooming. Even getting started was difficult. Their online registration process was extremely confusing and not user-friendly. After finally submitting both dogs' information and vaccination records, I waited two days and never heard from anyone. I also tried calling several times but repeatedly found myself on hold, eventually hanging up. I ultimately went into the facility in person and spoke with a woman who told me she had been there for over 23 years. I explained my concerns about the registration process, lack of communication, difficulty reaching someone by phone, and the negative reviews I had seen. She apologized, assured me she would help, and got us set up for daycare. We went ahead and purchased daycare packages because I felt comfortable giving them a chance. I will say that the grooming experience itself was outstanding. I met the groomer, who has more than 20 years of experience, and she was wonderful to work with. My dog's groom was excellent, and she deserves a 10/10. Unfortunately, my experience with the front-of-house staff was the complete opposite. When I went to pick up my dogs and pay for the grooming service, the employee assisting me was extremely short, curt, and unfriendly. When I asked where my groomed dog was, I was told, "I don't know, probably in a suite." When I asked about my other dog after hearing him barking, I was told, "Probably." There was no explanation, communication, or attempt to help. I left and planned to return around 6 PM, but I felt uneasy about the entire situation and decided to come back sooner. That's when I learned that my dogs had been separated for essentially the entire day. My understanding is that once a dog is groomed, they don't return to daycare. That's perfectly fine--but no one explained that to me when I dropped them off. Had I known that my dogs would be separated for the day, I absolutely would have come back and picked them both up after the grooming appointment. They are brothers who are accustomed to being together, and I would never knowingly choose to have them separated all day. When I brought this concern up, rather than receiving an apology or an explanation, I was met with attitude. I was told that there were notes in their system describing me as "rude." I found that incredibly disappointing. I explained that I didn't need an attitude; I simply wanted my concerns addressed and wanted my dogs. What happened next made the situation even more concerning. I watched another customer's dog come out of the boarding area without a leash, running toward its owner while I was standing nearby with my dogs. Then, when my groomed dog was brought up, he was also brought out without a leash, and I was asked through a partially closed door to hand over the leashes. The entire experience felt extremely unprofessional and lacking in basic customer service and communication. I want to be very clear that the groomer was fantastic. Her work was excellent, and I would absolutely recommend her based on my experience with her. However, based on my experience, I would not recommend Dallas Pet Den for daycare. The communication, customer service, handling of the dogs, and overall experience were extremely disappointing. There was also an unpleasant smell in the lobby during my visits, which added to the overall impression of the facility. I gave this business a chance despite the negative reviews I had initially seen, and unfortunately, my experience confirmed many of my concerns. My dogs will not be returning for daycare. Grooming: 10/10 Daycare/customer service: 0/10 I hope management takes this feedback seriously because the grooming service itself is excellent, but the front-of-house experience and communication need significant improvement read more

Our dog started feeling sick during his stay. The staff kept the other dogs safe while taking good care of ours. We were able to enjoy our vacation knowing he was in good hands! read more

We love Aubrey. She is an amazing groomer and has taken such amazing care of my elderly poodle mix. She thoughtfully plans out the grooming so my pup can get some breaks in and she always comes back looking perky. read more

My dog has been going to another daycare ever since I've had her and I took her here for the first time. When I came to pick her up after her first day, I asked for a tour. Apparently they don't use the yard at all anymore because people in the neighborhood behind complained of the noise. Honestly it makes sense and I now understand why daycares aren't so conveniently located. But rather than moving to a more suitable location, the dogs "play" inside. The play area for the large dogs was horrendously small and had way too many dogs in there. No room to play - they were pretty much just all standing around. The ENTIRE place reeked of urine. She usually would smell a little after the old place she went to all the time, but never like this. I drove her straight to the pet store to give her a bath. I'm so disappointed and honestly worry she will get sick from the lack of cleanliness. read more

Never coming back. Our dog boarded and had grooming in early October 2025 at the same time as our daughter's dog. Both dogs got sick with vomiting and diarrhea 24 hours after their stay. We did not blame the Pet Den then, and assumed just bad luck contracting an infection that passed in about a week (not after expensive vet care!). Took our dog back this past weekend for boarding and a bath. Today, less than 24 hours home, he's sicker than a dog AGAIN! Poor guy! There aren't enough worried nights, or vet visits - or rugs - to deal with this again. We are done with the den forever! Don't go here! read more

I am MORTIFIED by the condition I picked my lab up in. She boarded for the week and was totally covered in both drool and piss. Her Stomach and paws were also rubbed raw (see picture). I was told this condition is normal/should be expected if the wash package was not added.. No dog or animal should spend a week neglected in other dogs pee and drool. My leash was also chewed in half when I arrived? The staffs only remediations were a "sorry your leash is chewed" and "we can wash the pee and drool off your dog for $60" I feel terrible for awful for boarding my pup here and hoping to warn other owners before making the same mistake to trust Dallas Pet Den with your animals care, they certainly didn't care about mine :( read more

I finally found a groomer that I like, confident that my 7.5 lb longhair chihuahua will be treated well and groomed properly. Li'LuLu is comfortable going into Aubrey hands and I feel good seeing that. It's also wonderful being able to make an appointment for my pet's grooming and able to pick her up an hour later. Other grooming providers have you bring your pet in by 9am and pick them up around 5pm. Dallas Pet Den is in a great location where I can choose what I am doing for an hour while LuLu gets freshened up. read more

I have been a client here for over 15 years and, without exception, service has been excellent. My dogs have been treated with kindness and our grooming preferences have been followed to a T. I like that there is a window opportunity to bring my pet in. I also appreciate that there is not "up selling " which I have experienced at other businesses in the past. Always a pleasant experience. read more

Aubrey at the Dallas Pet Den grooms my Havanese and does a great job. She is very knowledgeable and kind in dealing with Latte. The staff at Dallas Pet Den is very good and efficient especially Lori who runs the front and coordinates appointments. I highly recommend Dallas Pet Den. read more

I was visiting from out of town and needed somewhere to bring my baby for two days. His place was near. When you walk I the smell hit you hard like an unbearable smell of dirty dogs. I pick my dog up and he was so dam dirty and stink omg. He looked like he was in a pig pin of urine. My pati yorkie is all white he was yellow. Then they tired to charge me an extra $20 for picking up after 10am. When I say never again hats what I mean. They get zero stars read more

The groomers always take such good care of both my furbabies!!! My Shih Tzu is a senior with arthritis and he loves going here. Great job!!!

Great service, great results and affordable pricing. I was referred here and will keep coming back!

Great and friendly service. Dog looks great. Will come back! We use them frequently for day play and for haircuts.

Do. Not. Go. Here. I took my beautiful golden retriever here for a cut. They shaved him, I did not ask for a shave and respectfully asked to have the manager contact me. They have subsequently ruined our family photos because of his shave. I'm sure the lovely GM will respond faster here than they have responded to me. I've been waiting for a call back for over 24 hours to discuss and will only refund me the tip. Absolutely do not support this business and take your dollars elsewhere. read more

Dallas Pet Den - Pet Sitting Near Me - Dallas, Texas

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We are enraged by the neglect our 12-year-old dog experienced at Dallas Pet Den, which we believe poses a serious health risk to any pet boarded there. Our dog was left in her kennel for 24+ hours without a potty break. We watched the webcam over Thanksgiving and no one took her out. We took a timestamped screenshot of the webcam after she urinated in her room. It was Thanksgiving, so no one answered the phone when I called (which is fine) - I did not get a response to my voicemail (not fine). The next morning, staff just added another bowl of food. There was no attempt to clean up or let her out until we called again. When confronted, the manager (Lori) did not apologize. She lied that she had personally attended to our dog on Thanksgiving. Even if that's true - which it's not - did she think the state of our dog's kennel was OK? We opted to receive a report card about our dog every day, but we only received 2. Neither of these report cards indicated distress, urinating in her own kennel, etc. The other report cards that we ordered but never received were removed from our order. I'm sharing this to warn other pet owners. Dallas Pet Den, and specifically the manager Lori, failed to provide even the minimum standard of care for our dog. If you consider your pet part of your family, as we do, I urge you to seek services elsewhere (Happy Tails or Camp Bow Wow). Our pets deserve compassionate and responsible care, which Dallas Pet Den has proven they cannot provide. Please read the other reviews. At Dallas Pet Den, you have two options: you can choose the normal kennels, in which case your pets will be neglected and you won't know about it, or you can choose the luxury suites, in which case they will also be neglected but you can watch it via live webcam. Edit: In response to the comment below. We watched the webcam with increasing worry all day over Thanksgiving. No one took our dog out of that kennel. I have photographic evidence - after your "camera review", why don't you post your evidence here? Management is lying. Be warned. Do not take your dogs here. They will be neglected and management will lie to you and gaslight you. Take your dogs to Happy Tails or Camp Bow Wow instead. read more

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I always feel my doggie is safe and happy at daycare or boarding, and she is clean and cute after a groom!

I love Dallas Pet Den!!! Lori, is the best - she takes VERY good care of my Chloe and schedules all of her baths and boarding appointments for me!!! Aubrey - she is a gem!!! My dog looks like a show dog when she leaves!!! Thank you Dallas Pet Den for treating Chloe like a star!!! read more

I will not be taking my dog here again for grooming. All they did was shave her and spent $175 for this and they also mentioned there was no matting. I came here because I needed a new groomer, but here's a picture of her now vs after her last groom somewhere else. Do NOT recommend read more

Dallas Pet Den - From Dallas Pet Den - Pet Sitting Near Me - Dallas, Texas

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These guys are Awesome - always professional, great prices and text communications make it even easier - trust your pet to them!!!

I took our miniature schnauzer in for her first "salon" groom and she did great and her cut is perfect! I loved how quickly they got her in and out. I will definitely send her back for another groom - making the appt and follow up texts were so convenient, read more

The staff at Dallas Pet Den is very professional especially Lori who coordinates all the appointments. Aubrey is the very best groomer in Dallas. Overall I would not hesitate to recommend Dallas Pet Den for grooming or boarding. read more

I took my Frenchie puppy "Mz. Montana" here for day care and we stopped going due to her suffering a leg injury while unsupervised. She was left in an isolated room with two other dogs and when I picked her up she could not put weight on her back leg. The story that I was told made no sense and I learned that there are limited cameras throughout the facility. Here's my overall analysis of Dee's Doggy Den Pros: *Affordable daycare package ($300/ mo) *Friendly staff *Centrally located Cons: *Limited cameras throughout the facility *Not very clean, some parts of the facility smell and are not kept up. *Lack of communication from ownership to staff *Not all dogs are friendly. One dog jumped up and bit me while trying to pet once. The Doggy Den is a bare bones solution to dog daycare, grooming needs and boarding. I would not recommend this place due to the fact that your pet may not be supervised and could be isolated in a room with other dogs without your knowledge and could be possibly injured (like my puppy was). I also had to take her to the vet and paid for X-rays ($233 in all) to confirm that her leg was not broken. All I was told from a staff member was that "I am going to tell the owner to call you". I never actually heard from the owner. My advice.. it's not worth the risk. Proceed with caution.. read more

Dallas Pet Den - Mz. Montana - Pet Sitting Near Me - Dallas, Texas

If I could leave zero stars, I would. I chose to trust this place because it was close and seemed to have good reviews at the time. My 6 month old bernedoodle went to daycare for 4 days while I was working and seemed to do ok. Each day I picked her up she was increasingly dirty and stinky. As a nurse, I'm so exhausted by the end of the day and didn't necessarily pay attention to my pups fur until the weekend came. Upon further inspection, there was caked on poop under her tail. It was as if she had been sitting in poop for a while. I immediately gave her a bath and almost had to cut her fur around her bottom area because the poop was so stuck. Fast forward to this past week, I decided to give this place the benefit of the doubt and take my girl back for the 2 days I needed day care. I picked her up the first day and she was very dirty and had an odor but I couldn't quite put my finger on what it was. I took her back the next day and she was even more dirty when I picked her up. She was covered in pee and it was embedded in her coat. It was as if she had been lying in pee both days. I, again, had to give her a bath because her fur was starting to matte and the water turned brown instantly. My heart hurts that I let my sweet pup endure the neglect this place provides. Rest assured, I will NEVER recommend this place or return. If you love your pet, do not send them here for any service. read more

Excellent place for grooming! Kind staff and very accommodating. We have a great time when we come!

Aubrey is our groomer and she does a fantastic job! Our dogs look great and are so happy!

Our dogs, Max & Lily, have been boarding here for years. They LOVE it and come home completely exhausted. They start whining a mile up the road knowing they're headed to see their friends. We've been very pleased with their care! read more

Great place! They take such good care of my pup and he comes out looking great from his grooming!

Wonderful!! They are the best at caring for dogs, and keep them looking their best. Staff is always friendly and helpful

We've always boarded our dogs here, and have never had a negative experience! They are happy then we arrive and happy when we leave.

I've been taking my dogs here for the last few years and have always had a great experience. The staff is super friendly and take great care of my pups! read more

My family has used Doggie Den for years! My current dog LOVES this place. She is blind, but perks up the second I turn into the parking lot and is so excited to go visit her friends on staff. "Forget about Mom, take me back to see my friends!" I have only ever taken her there for grooming and they are always so professional. My dog comes back looking beautiful and they've even given her a little bandanna. This past week, I took her there for boarding while I went out of town and was interested to see how this old blind girl would handle her separation anxiety. When I came back for her, she reacted the same way she does when I pick her up from a day at the groomers. She never wants to leave!! Needless to say, we love Doggie Den! read more

Dallas Pet Den - Pet Sitting Near Me - Dallas, Texas

When Dallas Pet den took over the original owners I was worried about the price increase. Despite issues like cleanliness and organization before Dallas Pet Den, my two,dogs were familiar with it, and the price and convenience was right. The new ownership has blown me away and my dogs behavior is better. It's so much cleaner. New staff is engaging and more dependable. I can text with the management. Pictures of the dogs are available. I see such a dramatic change in my dogs' happiness. I feel much better about my dogswelfare now and don't hesitate to recommend Dallas Pet Den. read more

There are a lot of bad reviews for Doggie Den, but most of them seem to revolve around the boarding portion of the business. So, I decided to give them the benefit of the doubt when it comes to grooming. I have a 9 month old Sheepadoodle puppy, and she has a LOT of floof to groom. My husband and I usually groom her ourselves, but it takes far too long to get her hair to a #3 or shorter so we brought her here for her summer cut. Honestly, they did a great job! Despite us thoroughly brushing her every day with a normal brush, slicker brush, AND stainless steel comb she still had some matting on the tops of her feet, behind her ears and under her chin. Their groomer was very courteous! He knew that to get the mats out he'd have to shave her feet, chin and behind her ears shorter than we requested and he called me to ask my permission to do so before he went ahead with it. I thought that was so kind and respectful! Most places would have just shaved her and explained when I came to pick her up. When I went to pick her up she smelled SO good and was her normal happy self. She's never been to a groomer before so I was a little nervous leaving her there, but she seemed to be perfectly fine. I'm giving them 4 stars simply because I felt they could have blended the shaved portion into the rest of her fur length so the shaved portion wasn't so blunt and obvious. After I mentioned this they kindly said they could note that preference in her account for next time. But, for $69 they did a dang good job! We tipped 15%, because you pay when you drop your pup off and we didn't know if we'd be impressed or not. We'll definitely tip our groomer more next visit. read more

Dallas Pet Den - After grooming. 9 month old Sheepadoodle shaved to a #2. You can see where they had to shave off mats on her feet - Pet Sitting Near Me - Dallas, Texas

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Were able to accommodate me last minute for boarding 2 small yorkies. The location is convenient for Old Lake Highlands. The front desk people were very nice and seemed to love animals. I took a look at the facilities and they were clean and smelled fine. The open pen for the little dogs had plenty of room for play. The open pens for the bigger dogs were pretty full so if you have a big dog I would consider capacity. Each pen had an employee supervising play. When I picked my dogs up they appeared happy and healthy. Overall,, we had a great experience. read more

Trust the sub-par reviews or you'll regret it. Took my dog here twice for baths no problem. Third time took her for a bath and trim and she came back with bloody paws and a bad haircut. The haircut I can let slide, the bloody paws 100% not ok. Supposed to be taking care of dogs, not hurting them. Multiple nails were obviously cut way too short. She tracked blood all into the car and around our house. She's a very calm older dog who doesn't put up a fight with mail trims, so there's really no excuse except for bad service. And on top of it, 2 out of 3 employees were not wearing their masks, while all customers were. I was in the lobby for 10 minutes both upon drop off and pickup and they were just sitting there maskless. Super low standards, don't take your dog here. read more

Dallas Pet Den - Pet Sitting Near Me - Dallas, Texas

Best nail trim in Dallas!! Always friendly and always able to fit us in without an appointment! GREAT!

My dog Popeye always has the best time at daycare!! The employees are so great at remembering him and treating him sweetly. :)

Do not take your dog to this place!!! Both my dogs returned with kennel cough from their stay and are quite ill. Their prices are ridiculous to begin with at $53 per day and then have nerve to add several additional fees & services without my consent. They were not interested in addressing my concern on the billing. Happy Tails is so much better! read more

Horrible experience with our 2 doodles. They were shaved unnecessarily and their face looks like it was done by extremely inexperienced groomers. One of them has a pretty significant cut on an ear as well. We will never use this business again. read more