I am extremely disappointed with my experience at this business. I paid for my dog to attend daycare expecting a safe, professional, and welcoming environment. Instead, I witnessed behavior that was completely unacceptable.While I was there, I overheard someone using racial slurs while speaking to an employee who works at the business. Hearing that made me feel extremely uncomfortable and unwelcome. There is no place for that kind of language in any professional setting, especially in a business that serves the public. As a paying customer, I expected professionalism, respect, and a positive environment not to witness racist language being used. Because of this experience, I will not be returning, and I hope the owner takes this matter seriously and addresses it being that she's one of the owners so no other customer or employee has to experience the same thing. read more

I honestly don't know where to start with this experience. I left my dog, Luca, for a two-week training program and received absolutely no updates during the first week. I was told Laura would be contacting me with progress reports, but I never heard from her. When I finally called to check in, I was told she had "just left." I decided to stop by in person to find out what was going on, only to learn that Laura had actually been out sick and hadn't been there at all during the first week. She asked me to give her another chance and keep Luca for the second week, which I agreed to -- and that's on me. Unfortunately, the second week was just as bad. Again, there was zero communication, no follow-up, and overall, completely unprofessional service. I'm extremely disappointed. This experience was frustrating and far below the standard I expected for my dog's care and training. One thing I was say the lady at the front desk was extremely helpful and nice and help a lot in this terrible situation read more

I highly recommend Smart Dog! They truly care about your fur baby as if it were theirs! If you're looking for daycare or boarding, this is a great place! read more

Great and friendly groomer!!! Fast friendly and kind! Excellent job! I will go back! My dogs loved her! read more

STOP DELETING REVIEWS!!! Why do you guys insist on sweeping Drake's death under a rug? IT DID HAPPEN, and it was UNDER YOUR CARE. After 1 year that Drake got mauled to death by another dog in your facility and no supervision, my family member has not gotten any response from any of her questions, she AT LEAST deserves an explanation of how her baby got KILLED IN SMART DOG DALLAS. PEOPLE HAVE THE RIGHT TO KNOW WHAT HAPPENED. MY ORIGINAL POST BEFORE IT GOT DELETED Stay away from this place if you care about the safety of your fur babies! A SMALL DOG was killed by another 60 lb dog during their "play time" yesterday and this place is not taking accountability for any of this! The owner was not contacted until 17 hrs later!!! I DO NOT FEEL COMFOTABLE on leaving my dogs in this place: 1. Doggies don't get separated by sizes! 2. Obviously dogs are left unsupervised and don't have any cameras in the yard where we can see how this happened. 3. Staff is not ready to intervene when dogs are fighting or being attacked, nor trained to take them to the emergency vet in cases like these. There was no attempt to take this dog that was killed to the emergency and left him to die! If you care about your furbaby, I would suggest to run away! read more

A couple months ago (approx. March 2023), Smart Dog Dallas allowed a dog to be mauled to DEATH in its facilities and waited 24 hours to notify the owner. The owner later picked up her poor baby to find a bloodied and mauled carcas of her once very alive and happy baby. This Yelp page was bombarded with slews of negative reviews. Yelp suspended the page and never let any of those reviews see the light of day. Yelp is a corrupt tech company and Smart Dog Dallas are murderers. The world deserves to know the complete incompetence of the management team that lead to the death of a poor baby. Now my story. I was taking my extremely friendly and trained golden retriever to Smart Dog Dallas when we moved here in January. About 2 months in, my golden retriever (who has never had any behavior or fear problems) REFUSED to go to day care. She jumped into my arms like she does at the Vet when she's terrified, except this was her day care and she traditionally loved going to day care before this one. This happened 3 times in a row so I knew something bad happened to her. After the 3rd time, I pulled her out of daycare and we never went back. Again, I knew something bad had happened to her there. I know my child and I know when something isn't right and something was not right there. Fast forward to two weeks later and we get word of the death of this poor dog. I am personally furious at Yelp. There is not ONE review from anyone regarding this incident. And believe me, Yelp and Google were bombarded with people telling the truth about this day care. I don't know how the owners of Smart Dog were able to convince Yelp to hide their digressions but it's severely disturbing that this company has a 4.6 star aggregate review. They must have seriously shelled out some hush money to Yelp. Also, ask yourself why the last reviews are from 8 months ago and somehow 99% of them are 5 stars BUT when you look at my attached screenshot, you will see 29 one-star reviews that were flagged and removed. Yeah, that's some serious manipulation of this platform. Bottom line, there are too many people who have had perverse experiences at Smart Dog. One of the managers quit immediately after the incident. I just got word that their groomer quit too. Smart dog Dallas will kill or hurt your dog and corrupt tech companies like Yelp will help them cover it up. Don't take your dog here. The end. PS - to the owners of Smart Dog Dallas. You will not be able to have Yelp take this review down. I am monitoring it and I will respond accordingly. The world deserves to know what happens at Smart Dog Dallas. read more

Pamela "the Groomer" and Cortni Weig at Smart Dog Dallas does SUCH a wonderful job for Ava !! She is beautiful everytime. Should you need a dog grooming team that is fantastic. Please call Pamela and Cortni (214) 406-5869 read more

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This place was a Godsend! I have a very active and temperamental husky mix and they were for sure up for the challenge! My babygirl is a "hoodlum" and they protected and took such great care of her. My big boy is a gentle giant, so I knew he would do well! Angela, Laura and the entire staff at Smart Dog Dallas did an amazing job! I hope Lola didn't scare them too much, because this place is now my go to!! Thank you all for doing such a great job!! read more

Smart Dog Dallas - Pet Training Near Me - Dallas, Texas

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Not enough stars listed for Smart Dog Dallas! From the initial contact I made with them over the phone/text, I have been HOOKED!!! This is by far, the best place to take your fur baby! Everyone that I have ever come into contact with has been simply amazing. My fur baby gets so excited when we turn the corner and he realizes where he is going and that warms my heart because that means he loves them as much as they love him! And I cannot say enough about the groomers!! They are over-the-top AMAZING! There are not enough words to express my gratitude for the way they love on my baby when they see him! All in all, this is THE BEST PLACE to take you doggie! It's definitely a diamond in the rough, and I am sooooo glad that I found them! read more

There is nothing like Smart Dog!!! They are first of all, loving and kind to my dog Tess. But even more, their grooming skills are perfection! i couldn't recommend them more highly!!! read more

Giving some much deserved praise to Smart Dog DayCare and their new Smart Dog Salon! My baby Fidget goes to daycare at Smart Dog and loves it. He literally jumps from the car when he sees we're pulling up to Smart Dog. This Spring they added grooming called Smart Dog Salon. They are a AMAZING!! Great rates, free bandana every time, and a long lasting doggie perfume. I can say all these wonderful things, but here is a photo of my boy to show you! read more

Smart Dog Dallas - Fidget - Wheaten Mix - Pet Training Near Me - Dallas, Texas

Great place to bring your dog- they play ALL day! The staff is really nice and super responsive. They do not allow the dogs to have toys in case any get possessive/aggressive with them. They post tons of pics on FB/IG each night so you can stay up to date with your pup. You can make your reservation online. read more

**update*** After finally being able to connect with Smart Dog Dallas, they've provided great daycare services for my pup. They're team is caring and my pup always enjoys his time there. He's always ready to zoom out the door when we're heading there. read more

Awesome place, my pups had their temperament visit today. They both were very excited when they walked in and the staff was there to greet them both and they both apparently loved it, they were exhausted when they got home and have been sleeping read more

We love Smart Dog! They take amazing care of our boy, whether he's there for daycare or a for long weekend when we're out of town. We have no doubt that he has a blast while he's there because he loses his mind when you start getting things ready to take him in the morning. "OMG! OMG! OMG! Human! Human! ARE WE GOING?!" Once we get there, I don't even get a goodbye, he just takes off to see his friends! When I pick him up in the evening, he's always exhausted from a solid day of play with his pals. I would highly recommend Smart Dog for all your dog's daycare or boarding needs, they are awesome! read more

Smart Dog Dallas - Pet Training Near Me - Dallas, Texas

The best care I could ever hope for! Clipping my cat's claws is a formidable task!!! A kind patient approach is their professional skill! read more

I would recommend anyone considering bringing their dog here to reconsider. I left my dog here for about a week when I was on vacation. This was my first experience with them besides the inital temperament test when they said he did great they would care for him. I trusted them with my dog and upon my return I was extremely disappointed. When I came to pick him up I asked how he did and everyone just said "he did great, but wasn't super social" (which would be normal for my dog, he is super friendly but doesn't like to necessarily play, especially with bigger dogs). They handed me his leash and I took it and left. After loading him in my car I was petting and greeting him when I noticed his eye was matted with at least 3 days worth of gunk and discharge and covered in his own hair (it looks as if he didn't even have an eyeball). He looked terrified and traumatized (as expected if he couldn't see for days). The eyeball was completely blood shot and around his eye was so red and inflamed and warm indicating an infection. It took a lot of cleaning to finally get all of the hair off of his eye. I called to ask if there was any kind of rough housing or incident involving my dog and I was told that no, nothing happened, and then they began to blame me by saying it was essentially my fault for having him eat their house kibble instead of his normal food, and its just an allergy. I recieved a call later from the owner telling me the exact same thing, that it was my fault becuase he ate house food and he was clearly allergic. Which I would like to stop right here. Even if that was the case, if my dog was allergic to their food, 1- I would hope SOMEONE on staff would have noticed- if it were a severe allergy then it would be crucial to recognize these signs if it was a signifigant enough allergy it could have led to lead to airway inflammation and closure and potentially death. 2- I would think that someone at some point in the week would have contacted me to let me know so I could coordinate getting him food that he was not allergic to or even just to notify me and cover themselves?? I brought my dog to the vet later that day and the vet informed me there was no way it was an allergy (if it was the reaction would have been systemic, causing inflammation in both eyes, not just one). His educated guess of the reasonable explanation for this was roughhousing leading to severe inflammation that went over looked creating infection. Luckily, my dogs cornea was not scratched and there was no loss of vision that resulted or a more severe injury that would have gone overlooked by the team at smart dog. I notified the owner later of this diagnosis and he agreed that it made sense that it was roughhousing becuase "Your dog wasn't very social. He was clueless and so things like this happen". So essentially they went from blaming me to blaming my poor neglected dog. My main issue with this facility was not that roughhousing occured (Yes, if it does intervention should happen and as his owner I should have been notified, but I understand dogs are dogs). My issue is the fact that for A WEEK not a single person on the smart dog team noticed that my dog essentially did not have an EYE and could not SEE. It felt as if no one at the facility ever even looked at my dog. It felt like straight neglect and it broke my heart that I trusted them with my dog and allowed this neglect to happen. When I addressed this concern to the owner he said "well we don't do a head-to-toe assessment every time we let them out". LOOKING at my dog is very different than assessment and I know they are aware of that. I wish I would have at least known what was going on with my dog and not just allowed him to suffer. Whether it be gross incompetence or gross neglect and indifference by the staff, either way I will NEVER bring my dog back here and I recommend you never do either. Would give less than 1 star if I could. read more

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My pup really loves Smart Dog! They have convenient hours, extra service like chauffeur which we used (super easy), and honestly overall the best service. My dog instantly gets excited when we pull up and she is always so happy when I pick her up. The staff really is amazing and we can't wait to use them again. read more

We love Smart Dog Dallas so much! We never have to worry about getting our Wilbur in for a week or a quick overnight, they always answer calls and text messages very quickly! We feel very comfortable and have no worries when our Wilbur is there for a play date or a week stay. We love viewing pictures they post daily too. We LOVE the staff too. The Garrisons. read more

After two mostly happy years of taking my pet to Smart Dog I am truly heartbroken to report I will no longer be taking my dog here. My standard poodle has frequented the daycare two or three times a week for more than 2 years and we would also utilize their boarding services several times a year when we would travel. He would also regularly get baths with their groomer. My dog was so happy to go to their daycare and we always felt like we were in safe and competent hands. Even after the controversial death of the dog in their facility and the subsequent lawsuit I continued to take my dog there and share with my neighbors that I felt that Jack was in safe hands - it was a freak accident and I felt not worried at all for the safety of my any animal in their care. My dog is no longer happy to go there. In fact, he seems sad and depressed when we take him there and refuses to get out of the car - I have to drag him in. When Will and Mayra were in charge they ran a very tight ship and were extremely professional and caring. About 6 months after the incident and lawsuit both Mayra and Will were gone. I trusted both of these people implicitly with my dog - they were consummate professionals. I would receive calls updating me on my dog when he would be boarded overnight to let me know how he was doing. That level of care has ceased to exist. Around the same time the shuttle service was canceled - this was a feature I utilized to pick my dog up and drop him off on days he was in daycare. I was told the shuttle service would be reinstated soon but after 6 months there has been no new chauffeur. This was a huge part of why I selected Smart Dog as my daycare of choice. Since Will and Mayra left the attention to detail and level services have left much to be desired. There has been multiple instances where my requests have been ignored - such as my dog not being put in a kennel after grooming. Another instance is my dog not being fed the food provided for him while being boarded for several days. This is very negligent behavior that was the final nail in the coffin for me. If I tell you how to feed my dog and provide you the food, how hard is it to carry those requests out ? Also, when I bring him to daycare - because they still dont provide a chauffeur, despite continuing to advertise that they do - there is literally zero sense of urgency to accept the dog into their care and instead the new management just screams his name for 5 minutes and chats me up as if I am bringing the dog to the daycare as part of my social life. The unprofessionalism is astounding and I will no longer be paying this company to inconvenience me. read more

Best place for boarding and daycare. They treat your dog like their own, and even send pictures to you. Everytime I leave lucy there I have peace that she will have a great time and be well taken care. Angela and all the staff are great! read more

Smart Dog Dallas - Pet Training Near Me - Dallas, Texas

I arranged for my 2 dogs to stay here last year and the visit was fine, no complaints. Recently, I was preparing for an upcoming trip and reached out to make another reservation. I made the reservation online using my login to their online portal, each of my dog's information (medication, feeding, etc) was already present within the online portal (showing that I had used this login before) so I submitted the reservation request. Dalia at Smart Dog Dallas reached out and said they couldn't locate my dog's information and asked if they had completed their trail. I responded back with the email chain I had from last year confirming the date of my dog's completed trial day, as well as the timeframe of their boarding visit in 2018. I didn't hear back... so I followed up with Dalia 2 days later... and I have still not heard back. My trip is now 2 days away and I've made plans with another, more responsive company. Poor customer service is one thing, but to completely ignore a customer is unacceptable and this location will no longer receive my business. read more

My pup, Ginger, is a spoiled pit mix that has been going to Smart Dog Dallas for at least 3.5 yrs. This place has been WONDERFUL! They take good care of my pup and provide great action pics. I am most impressed with how they have adapted their business model to covid19. They stayed open and adjusted to all necessary precautions. I am so grateful for them. They are a loyal establishment which makes it easy to be loyal to them. read more

Smart Dog Dallas - This is one of many pics of my very happy pup at smart dog dallas! - Pet Training Near Me - Dallas, Texas

love, Love, LOVE Smart Dog. They have truly gone above and beyond for my super high energy dog. They are honest, friendly and helpful. I haven't had 1 experience that was less than wonderful. I live in East Dallas and work in a Mesquite but I still make the drive over to them because I truly feel it's the best place for Alfie, my pup. I have not once been concerned for his health and happiness while he's there for either daycare or boarding. LOVE LOVE LOVE!! read more

Angela & William are incredible leaders + have an awesome staff = they take such great care of our family pups/fur babies and go the extra mile whenever needed! Their system is wonderfully efficient and the staff always quick to respond. We can't recommend them highly enough to others & look for the opportunity to do so. Support this local establishment - you won't be disappointed! read more

Smart Dog Dallas - Andorra happy as can be with her pup-mates - Pet Training Near Me - Dallas, Texas

We are so happy today at our house. We just got home and Piper looks wonderful. I warned the bather this morning at drop off that Mom had been remiss in keeping all of the little mattes out from behind her ears and we are 2-3 weeks past our typical groom time. Baby girl is a furry fluffy hot mess. She was thrilled to learn she was going for pretty paws this morning. As always Ms. Pamela and the Smart Dog Grooming Staff delivered. My wiggly girl has an adorable bob, a great even coat, soft coat and most importantly her pretty paws!! Thank you, Smart Dog! See you in a few weeks. Piper's Mom read more

Smart Dog Dallas - Pet Training Near Me - Dallas, Texas

Rogan absolutely loves coming here. Today he practically flew out of my car when we pulled up, he was so excited. When we are getting ready we to take him to day care, we put his collar on, he usually never wears a collar, but when we take him to day care we put his collar on. Rogan knows he's getting ready to see his little friends because we put his collar on and he can hardly contain himself he is so happy! Smart dog Dallas has little kiddie pools and he loves when they spray water on him. He gets a lot of exercise here and I love seeing the daily pictures they post on IG and Facebook. We are planning on trying out boarding in the next few weeks, and we'll update about his stay. read more

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We love Smart Dog! I've been sending my golden doodle to Smart Dog for years, but when I started dating my boyfriend he was hesitant about sending his two (pictured) to daycare. These two have had the most fun attending Smart Dog and come home absolutely wiped! The staff is so caring with the dogs and they have the best time. Highly highly recommend for all ages and breeds of dogs. read more

Smart Dog Dallas - Pet Training Near Me - Dallas, Texas

Really liked talking my dog here. Unfortunately, it was only temporary work in that area, but whenever I work in the area, he'll go to Smart Dog. I like the way they introduce new dogs to the group. A very comforting staff! read more

My furkid Bradley LOVES Smart Dog Dallas, which means I love it too. Whenever we pull up, he's so excited that he can't wait to get inside. He gets a ton of activity and positive behavior reinforcement from the staff here. He comes home exhausted and happy. Angela and William are both a joy to work with. They're personable, helpful and quickly respond to text messages. We're moving soon, and I'm so sad that Bradley will have to leave his "school." I can't imagine a better way for him to spend a few days a week! read more

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Our puppy LOVES smart dog. She runs out without looking every time I park. They have a great system where the first day you come for a free trial and they size up your pup based on temperament and size and divode the dogs accordingly. They gave me a tour of the facilities which is always good to see. Our puppy goes for daycare and hasn't been for boarding yet. Our friends board their pup and he loves it there. They have free time to play and y indoors or outdoors and they always pot pictures at night on their Facebook so you can see what mischief your pup was up to all day. It's great and our puppy really enjoys her time. They just changed their pricing packages and increased their pricing from 18 to 21 per package. They also pick up your dog and drop them off if you need and their hours are great too. They are a little hard to find behind all the Bail bonds offices the it is a great place and they take care of the pups. We love coming here! read more

I adopted two small rescues who needed socialization badly. I used to work at a dog daycare in California and knew what I was looking for. All of the reviews of Smart Dog were really good so I decided to check it out. I did the tour and left my pups for a few hours. They did well and one of them was playing with other dogs, the other kind of hung back but wasn't aggressive so that already made me happy. I've continued to bring them here for half day play days and have boarded them twice. Both times the staff went above and beyond to make the accommodations. Special kudos to Michelle who helped organize everything once when I needed to board them while I was already out of town and having someone else bring them in. Angela has a great staff that really seem to care about the dogs rather than just there to collect a check and go home. I was bummed they don't have webcams at first, but they do a great job of posting pictures of the furbabies throughout the day on Facebook and never made me feel like a weirdo if I called to check on them. I highly recommend Smart Dog Dallas for the space, safety, staff, location, pricing and peace of mind. read more

My pup loves Smart Dog Dallas. If she's happy, I'm happy! Staff is wonderful and I love that they post pictures the next day on their Facebook and IG page of them having fun with the other dogs. Great facility to bring your fur baby. They are open till 6:30p so it's great to be able to pick her up after work. read more

My pup Indigo LOVES this place! She pushes to get out of the car at arrival and is nice and tired when she gets home. I know she gets the exercise she needs and deserves! read more

Amber Christine reviewed Smart Dog Dallas -- 1 star January 24 · Smartdog did start out as a very positive experience. Slowly I started hearing stories from friends within my social circle of their personal poor experiences. I didn't want to believe it at first so i continued to go and just go with my own experiences. Slowly Things started to go downhill 1) my dog started coming home and throwing up and having diarrhea every time she went. So we stopped for a long time. 2) I then got a second puppy and sent her and she became scared of going to the back and when she was scared was dragged back instead of coaxed to see why she was cautious of going back. This was done by the owner herself. 3) My dogs became ill from giardia and ever since quitting smartdog we have otherwise stuck to our routine haven't had any issues. 4) In the stories I had heard of smartdog by people I trust everyone had one thing in common, deception. I think everyone's heart is so broken that no one writes a one star review but I've decided I need to speak up. ***The back yard where the dogs play wreaks of dog smell and it's a very small area with barbed wire at the top of the fence that just appears to be tacky and unsafe. The current manager which is new as of November 2017 WREAKS of booze and weed*** Finally I emailed the owner expressing all my concerns and let her know I wouldn't be returning to smartdog and I never heard back. This is not a place that cares about maintaining customers. I was a regular there from the time my first puppy had all her shots and no one cared that I left. read more

A friend recommended and I checked out online reviews... A+++ I had never boarded my dogs before and asked called several other places but didn't like the fact that I had a pit mix. I was frustrated until I heard about this place. Online reviews were helpful and when I checked out the website, very professional and informative. I found out they would take my babies and I was so excited. Free tryout day!!! The owner is amazing and sweet. Every time we leave there, they can't wait to come back and they are worn out! Will definitely use this place over and over again and wouldn't go anywhere else. Prices are fair and this place is huge and very clean! read more

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I took my dog here for a "trial day" for boarding. Despite the fact that she was non-aggressive, played well with others and behaved well in general, she was not allowed to board at their facility because the staff was unable to get her to come when called. This was her first time trying out a doggy day care, with unfamiliar people. Despite explaining that to the staff, she still didn't "pass" their standards to stay there. I also want to add that when I picked her up at the end of the day, she looked absolutely terrified. Apparently, they had isolated her for most of the day because the staff was unable to get her on a leash. It really makes me sick to think she was alone for hours, in a strange place, and the staff didn't even have the decency to call me so I could come get her. I was so angry and upset after this experience, I had my boyfriend call the manager to get more details on what happened. All they would say is that "dogs must come when called" and when they don't they have to keep them inside - likely in a kennel or alone in a room. I am shocked that a dog day care so poorly handles situations like this and I write this review in hopes that others don't have to go through the same experience I did. read more

Did not know what I had until I lost it. My dog jackson used to always go to smart dog (at least 2-3x a week and whenever I needed boarding) I was helped with last minute requests , winter storm issues preventing me from picking him up , you name it. He always came home super tired. We moved to houston and the daycare options are AWFUL. Way more expensive and the dogs don't even get to play all day . Jackson comes home still having a ton of energy and I even question if they give him the food I drop off for him. I've tried multiple places here and there's just nothing like Smartdog. If we ever move back to dallas , will be sure to resume being customers. read more

Update again: My boston terrier and husky have been coming to SD off and on for the last year (both boarding a couple times during long weekends and day care several times). The staff have all been great, and the drop off/pickup process is super easy. I had to downgrade my review because of the lack of communication from the staff after our last visit. Both dogs were dropped off for 3 nights in June and upon pickup we were told they had some issues with the husky showing teeth at staff members (not other dogs), and that the staff were afraid of him. They said it would happen only when they would try to put him into his cage and when humans would enter the dog play area. This was a surprise as he's been here many times prior and have not heard anything like this. However, it's fairly well known that huskies have attitude and communicate in unique ways (he's very vocal and is a little diva). She didn't say that we weren't allowed back, but told us she'd email us recommendations for in-house sitters. Okay, that's fine. Maybe their staff had some turnover and the new staff didn't know how to handle huskies. A couple weeks later, we hadn't heard from anyone at SD, so we called and left a voicemail requesting Angela the owner give us a call to discuss the situation and get the recommendations for in-house sitters. Angela has mentioned she is a dog trainer, so we really wanted her input on the husky's behavior and hopefully even go through some training sessions with her to make sure his attitude doesn't flair up again with her staff. No reply. A couple weeks later again, I wrote an email to SD requesting Angela call us to discuss. No reply. I think it's pretty unprofessional to not answer us at all, especially as we've been repeat customers over the last year. I know they've had some email issues recently, so they just may have not received the email, but the voicemail was definitely left. Maybe I can get a call back after this review. read more

We've been bringing our pup here for years and could not be happier. This is the only place our dog jumps out of the car and never looks back at us she loves it so much. We know she's well taken care of here, the staff knows her by name, and I couldn't ask for more peace of mind when we leave her. Once I didn't pack enough food for the week and they called to confirm her brand and type of food and they went out and bought her more. Just above and beyond. Love Smart Dog!!! read more