Dan is as good as it gets. He's prompt and professional, and utterly delightful to work with. We recently had some cockroaches show up in the house, and Dan was able to quickly solve the issue without a lot of fuss. As everyone says, he makes sure you understand what the bugs are up to, so you have confidence in his treatment and can take steps to keep your house from being re-infested. On top of that, he's a great guy. I never look forward to finding a bug, but I always look forward to a visit from Dan. read more

Top 10 Reasons Not to Hire Dan: 10. Your rodents are loud and annoying - or frightening - and you'd like them to be gone sometime soon. 9. You like your contractors to treat you respectfully, and not raise their voice or make condescending comments when they are unable to figure out where your rodents are coming from. 8. Following on #9, you are a woman dealing directly with the contractor on your own, and you want to be treated like you have a brain. 7. You expect your full-service pest control company to actually have someone who can do rodent proofing (aka exclusion) work, and not one sole independent contractor who will give you the run-around and disappear permanently after calling for 5 weeks to get them to show up in the first place. 6. You like contractors who will actually look closely at the problem, including entering the crawl space (which I can almost stand up in!), to identify the 4" gaping hole in the sewer line. 5. You prefer not to avail yourself of the excellent, free, fast county services provided by the likes of Alameda County Vector Control, who conducted a smoke test and identified my sewer line problem, all with a pleasant manner and a good sense of humor! But if you don't like free, and you don't like a pleasant interaction.... 4. You have better things to do than talk to Dan's (very nice and helpful) assistant multiple times a week for 3 months to keep him informed of the lack of progress in your whole gnawing-in-the-walls-in-the-night situation. 3. You like your sleep, and you prefer not to have your pest control contractor use scare tactics telling you about how the rodents could be breaking through the walls any minute now. 2. You don't mind hosting guests with small children and making up stories so they won't be frightened about the sawing sounds coming from the walls. 1. Bottom line, you want your rodent problem addressed effectively, politely, and in less than three months. Three months to trap one rat! Enough said. The positives: - Cynthia, Dan's assistant, is awesome: friendly, responsive, and informative. - Dan is knowledgeable, and has eagle eyes, so his inspection was thorough (as long as you don't have a gaping hole inside your crawl space where he will never set foot). - I became very popular, with my friends begging me to regale them with the latest tales of Donald the Rat (who arrived on election day 2016). -Thanks to Alameda County Vector Control figuring out the issue that Dan couldn't identify, my rat is dead, never broke through the walls into my house, and Dan took it & its trap away (leaving only a small piece of rat behind). read more

Dan and his staff are great - super friendly, professional, responsive and he was in and out of our house in under an hour. Thank you! read more

We spotted some roaches, Dan responded quickly, took care of the problem quickly and we didn't need him back for another two years. Treatment was simple, non-invasive and is something we could do with small kids in the house. He just returned for another treatment - easy and inexpensive. Appreciated his suggestions for keeping them out in the future too! read more

Dan the Bug Man is wonderful, extremely knowledgeable, and quite hilarious. Just before moving into our new place, we discovered weird black spray like areas along our baseboards. Dan told us what to do over the phone and he said he would come out right away if his suggestions didn't work. We followed his advice, problem solved, no critters. Fast forward to moving day... Noticed mouse/rat poo in a closet and basement. Looked old, but EWWW! Dan came over this time, went into our basement, saw the pellets, and I told him that we just had some foundation work. He said, he could stop the inspection now, not charge us for the visit, and tell us we had no mice/rats (it was rat poo, by the way) because they flee with construction. I said I would feel better if he looked all over the house just in case. He spent an hour going over each crevice of the house, taking pictures, giving suggestions for tightening the place up, things we can do on our own for prevention of critter issues (beyond rats and cockroaches), and for doing regular maintenance, while still keeping the house safe and not toxic for my family and dogs. Dan is a personable guy, tells it like it is, and is happy to give you do-it-yourself advice that actually takes money away from him, but is the right thing in the long-run. Not that I ever want a problem again, but I would feel completely confident that he could fix any critter issues I would have. read more

I found Dan The Bug Man on Yelp last year and had him out to exterminate the tens of thousands of ants that were flooding into my house. It was a major infestation that required multiple visits. He held true to his promise of warranty, so the cost never went above the original agreement. I now have him treating my house on a regular schedule. Dan is a friendly, straightforward guy. He takes the time needed to do the job thoroughly. He cares about the safety of humans and pets. And best of all.. he gets the job done. read more

I had roof rats and those rats had mites that would bite us during the night. When this first started we had no clue what was going on. I called other exterminators, called the department of public health and saw a dermatologist. Nobody knew what was going on EXCEPT DAN THE BUG MAN! Dan was great to work with. He got rid of the rats and those pesky mites! Dan is very personable and professional. I sincerely believe he is the best! read more

Thought we had a mouse. Called Dan the Bug Man on referral of friend. Spoke with Cynthia who gave me the full rundown on how it works, and managed to get me in for an appointment ASAP. She also explained why the rodent hasn't been taking the bait in the traps (apparently when the rodent can go in/out and has access to outside food source, they're not as interested in your Snickers-set trap. Locked out, they're gone. Locked in, they get more interested in that Snickers. 'natch.) Dan came out and did a superthorough latex-gloved inspection of our home, inside and out; including a neighbor-approved hop over neighboring fences to look between the homes for sign of access, and made recommendations on where to seal, add door sweeps, and how to move forward. Not a mouse. Rat. Roof rat. (gah!) Just one. Male. He's clearly a pro. Affable, practical, and superthorough. Totally worth the investment. Now we have a plan. Looking forward to no longer hosting a small come-and-go roof rat in our home, and to re-gaining my sanity. Made all the easier by Dan's insight and good humor. We have a plan, hatched by Dan the Bug Man. Thanks, Cynthia! Thanks, Dan! So good to know you're out there for us all. read more

We have had the misfortune of a rodent infestation in our garage for several months now. We called Dan after a failed attempt by another pest control company, and were impressed by Dan's thoroughness and extensive knowledge. He spent a lot of time analyzing and examining each and every area of our building, including crawling under a deck, looking over every wall, and took videos of each point of entry so that we can properly close those off. He was very honest and shed light on where we should focus our resources to eliminate this problem. Very professional - we would strongly recommend Dan to anyone dealing with a pest problem. read more

Just know what you are getting. A person who will walk around the house and point out spots where rats may be getting in. Then it is up to you to fix it or find someone to do the work. And in the end he missed a few spots I found at later time. A lot of money for a quick walk around your house. read more

Dan is definitely nice, but I question his sales tactics. I have a young infant and was interested in an organic method for treating my issue. Dan informed me the ONLY treatment was to use toxic pesticides and to treat the issue immediately. He also stated he was familiar with mites and could feel them biting him as he slapped his arm and leg. However, I was standing there and didn't feel anything. In his assessment of the home, he found "open areas in our roof" and stated he couldn't perform his work unless we fixed the issue with his contractor. Mind you, I never had a leak and the house is fairly new, that should have been a red flag right there, but I was desperate. He's the professional and I trusted him. Wanting immediate relief, we signed the contract and wanted the issue corrected ASAP. We had little time to pack up, so after the treatment we ended up throwing out our sofa, numerous toys, clothes and had the house professional cleaned from top to bottom (walls, carpet, etc). We continued to have break outs. Come to find out we never had a pest issue! We sought help from a dermatologist, used cortisone and joila...the issue was resolved. Now we are out a few thousand over an issue that could have been fixed with a $5 tube of ointment. read more

Exceptional service: prompt, competent, reasonably priced. Cynthia from the office begins the great treatment with thorough and responsive communication. Then Dan & Chris came to survey the site and were very fair and thorough in their assessment, recommendation and treatment. How great to get a problem solved well and to have such a great service experience in the process. Couldn't recommend more highly. Thank you very much. Wendy read more

I've had Dan come to my house twice. Once last summer for wasps and just now to deal with rats in my walls. These are never fun reasons to spend money but Dan is such a delight and really knows his stuff I really enjoy him coming to my house. Both times, he looked around my house and property and knew the habits and behaviors of both of my pests in order to know how to deal with them. Neither time did he need to use any kind of harsh or dangerous chemicals. I had called the Alameda County vector control to come to my house first. The specialist they sent out could not locate where rats had been in my house and Dan was able to find the spot and set a trap. He was willing to look as far as under my house and outside up on top of my two story house roof. I will for sure call Dan for any future pests. His prices are reasonable for the peace of mind to remove the pests. read more

Dan the Bug Man is amazing!!!!!! He was right on time,very personable and knowledgeable. He did a thorough inspection of our property and told us exactly how the mice were getting in, where they were coming from and how to fix the problem. He really knew what he was talking about and even have my 3 year old son a cool sticker!!!!!!! read more

Dan the Bug Man was the third pest control specialist that assessed our problem and the only one that offered a real solution. We had rats living inside the walls of our property, and no one could figure out how they were getting in. Other pest control people were happy to charge us monthly service fees to trap and bait the nasty critters, but never offered the right solution. Dan's solution was drastic, and involved some minor construction work, but we ended up with good results. He even introduced us to the contractor that did the work for us. And to our amazement, Dan the Bug Man did not even charge us for his time! We found Dan to be honest and trustworthy and we highly recommend his services. read more

Solved my ant problem and also gave me a home inspection! I was surprised at the amount of discrepancies he brought to my attention. You'll also be paying for his stand up comedy routine. read more

Dan was very friendly and helpful. He checked out the place and did a thorough inspection to help me figure out what was biting me. After a long discussion and look around it was clear that what I thought was a flea problem could actually be something else. At which point he recommended scent tek to check out the place before he did any further work. He ended up giving me some free consulting and helped me get a better dial on my situation. Thanks Dan! read more

Dan is much more knowledgeable about pest infestation than anyone I have met and I have been in the real estate business for over 35 years in San Francisco. He investigates like a detective and comes up with thorough practical ways to get rid of rodents and understanding the difference between rats, mice and raccoons and what to do. If you have some sort of pest problem call Dan! Paula Pagano San Francisco Realtor read more

Smarter than your average pest control guy, at least the ones I have worked with... sent him an email and he answered all my questions for free, didn't even need a visit. super nice guy. read more

I had used another company 4 times to get ride of my little pest and it did not work. Dan came in and they were gone. He was friendly, professional and got the job done. read more

Dan is great! he came out about 5 times to help me w/ a mice problem. he forgot about 2 our of appoinments, but nevertheless, the time he was here. he helped me out. thanks Dan! read more

This is going to seem like an odd review, but I didn't actually use Dan. I live in Pacifica, and called him to see if he could recommend someone in the area. He called me back promptly, asked what problem I was having, gave me a few tips and referred me to someone in the area. Basically could not have been nicer or more helpful. When I told the person that came out how I had found him, he said that he had run into Dan a few times and you could not ask for better service for pest control. SO for those of you who get to use Dan, consider yourself lucky and well taken care of! read more

Dan is exceptional! He was professional, thorough, and affordable. If you have any need for this type of service, do not hesitate in calling Dan the Bug Man. read more

Wow- what an awesome guy! Completely sincere and honest on the phone and his price was incredibly reasonable to come out and resolve the problem. Unfortunately, we have a tenant issue that has to be addressed right away and he is - a testimonial to him and his business- booked a little further than we can wait. Rather than lead me on, he forewent the business and gave me the name of another firm that is not as busy. In the future, I will be a loyal customer to this guy because of his honesty, fair pricing and because he is "busy". When people are so busy, there's a reason for it. I saw why today. I will always call DAn first-. read more

Dan came to our house yesterday to help us evict a family of rats living under a garage abutting our yard. He showed up right on time, which endeared us to him right off the bat. He is also a funny, charming guy, which isn't crucial, but if you're going to have someone poking around your home and property, it helps if they're nice. What most impressed me is that Dan's primary motivation really seems to be to help people. When we first contacted him, we discussed a somewhat expensive plan involving him inspecting the whole house and yard, setting and baiting traps which we would have to purchase, and then returning periodically to empty and then re-bait the traps. We changed our minds, though, when we realized that this involved poison. He accepted our decision without trying for a second to talk us into something we were not comfortable with. In fact, he spent quite a bit more time in our yard, showing us where to place snap traps, and explaining rat behavior so that we could take care of the problem ourselves. In the end, he came up with quite a clever plan for trap placement that I never would have thought of. I appreciate very much how helpful Dan was even after he realized we were not going to be very lucrative clients. read more

Dan recently came to our home in Oakland to deal with an ant problem we've been having. He is extremely knowledgeable and friendly. We recently completed a renovation, so we've had a lot of people working at the house. Dan is *exactly* the kind of person you want working in your house. He's an absolute authority on everything pest related, but, even better, he's such a good guy. There have been times when dealing with contractors that I've been too intimidated to ask questions, or I've felt silly for not understanding--none of these problems with Dan. I felt completely comfortable and able to ask every question and absolutely understood everything he was suggesting. During his site visit, we spent time walking around the entire property so I could show him where I'd seen problems, and during that time he was able to point out things I didn't even notice that would help us avoid problems in the future. Also, he pointed out things we were doing right, so we can keep doing them. I'm booking a return visit with Dan today just for him to do a complete inspection of the property. Though the property was inspected (and reported clean) when we bought two years ago, I so respect Dan's authority, I want his stamp of approval and suggestions. I can't recommend Dan enough--book him now! And if he's booked a few weeks out, it's worth the wait! read more

5 stars! A+++++for telephone advice, communication (he called to say he'd be a little late), punctuality, and service! We've been having ant problems for the past few months, with repeat invasions of our kitchen every couple of weeks. Last week, enough was enough, especially when I saw the little critters on the walls and not just the floor, and I called Dan based on stellar yelp reviews. He gave me some great advice on the phone last week-- a 3:1 mixture of water: Dr. Bronner's soap is a great repellent to use in the house. He promised to come on Monday at 11, when he'd do an inspection and make recommendations for a fee; if we decided to have him treat the problem as recommended, the inspection for the fee would be applied to the cost of the treatment. A+ for good advice--the Dr. Bronner's thing works great! At 10:45 today, I receive a call from Dan, who said he was running about 10 minutes late. A+ for communication! and A+ for showing up at 11:10! (Even if he hadn't called, I would still count 11:10 as punctual for an 11 am appt given my experience with other contractors etc) Dan did a thorough inspection of the inside of the house as well as under every plant in the yard, teaching me how and where to look for the nest. (He literally looked under the dirt under every plant). When this inspection revealed no ants inside or out, he said he recommended doing nothing at this point--why spray toxic chemicals if the ants aren't there? He told me what I could do myself to take care of them if they wander back in the house. and A+++++ for waiving the inspection fee!!! I had expected to pay him a fee just for coming out, but all this service was FREE! I have his number in my cell just in case. If I get any more ants or other pesky critters, I'm calling Dan. read more

Dan is not the Bug Man. He is THE Bug Man. I was suddenly and out of nowhere having quite a rodent problem (mice running around the kitchen and rat's scratching in the walls) and heard about Dan from a neighbor. When I first called Dan we scheduled the appointment for the following week. I called back the next morning after a mouse, who I had only heard up to this point, started running around the kitchen in the middle of the morning not caring at all that I was trying to work at the kitchen table. I called Dan back pleading with him to come over that day and he managed to fit me into his schedule. This is just one example of Dan's customer service style. He is very attentive to the issue at hand and requests that you call him to give him any updates. He has been very flexible with scheduling, extremely considerate of the fact that we have a toddler running around the house, and very generous with his time and with suggestions that helped us save money in getting rid of our little rodent friends. He's thorough, his prices are very reasonable and he's very funny... After telling a couple of friends about Dan, they said, "Oh yeah, that's who EVERYBODY uses." I highly, highly recommend Dan for any pest problem -- he'll get the job done. read more

Dan was amazing!! He identified the pest in question (lesser flies) immediately and offered an easy solution. He also checked around the outside of house to identify other possibly issues we might have and made some recommendations. Clearly extremely knowledgeable and also personable (was kind to our recently-neutered puppy). read more

My other half wrote a review but I need to add my two cents too. Dan was outstandingly professional, prompt, funny (what's so funny about rats?!) and a resource that all homeowners need to know about. Dan is the guy who does all things the rest of us don't want to deal with - don't know how to deal with - or should not be dealing with. Whether you have little kids in the home, older family members, pets or healthy young ones... Dan keeps your house/property safe, clean and pest/rodent free. Don't look anywhere else - call Dan the Bug Man read more

Are you kidding me with these guys? They are the best. Everything about my experience with them was thumbs up. The scheduler, Cynthia, was friendly and helpful, and Dan and Mike were exactly on time, knowledgeable, and fun. I could've hung out with them all day. They took photos, explained everything to me, and were extremely professional and competent. I like 'em, and I'd call 'em again in a heartbeat. read more

We were away for a while and had left some some protein bars in our garage and got a temporary rodent infestation. We're pretty new to the area and weren't sure who to call. Long story short, we found Dans company here on Yelp and called. The person we got on the phone was very competent and helpful. She promptly interviewed me about the issue, and set up an appointment. Dan came by right on time to check it out and resolved the issue from how they got in to how to keep them gone and out in short order. He was very fair and helpful and his office was the same. I would highly recommend this company if you have any sort of problem requiring pest or bug control. Sal S read more

So maybe I shouldn't give him 5 stars since he didn't actually kill/eliminate any pests for us. But he sure as hell was nice, and the old man thought he was hilarious. Dry sense of humor, they hit it off and had a blast going through the crawl space and jumping through the garage roof. Crazy kids. Anyways, I met him with his friend, a contractor, on their second pass through. He seemed knowledgeable- pointed out that the tred marks from their prior run through had no rat footprints over them, the rat poo was old, the traps empty. So we're pretty solid, I guess. The contractor pointed out areas that would be visitors (rats... burglers) could gain access, so we'll probably get those taken care of. I like that they were thorough. got up on the roof, the contractor even took down one of our (several) direct TV dishes. Why do they always give you a new one? 2 more are supposedly unreachable. Sorry to the neighbors who have to view them, we use crappy cable anyways. So, in all, should I start getting itchy again, Dan the Bug man is our go to. read more

I have a problem of the unknown insect variety, and I called Dan, having been recommended highly here and on a local parent email list. Dan called me back immediately. He spent a good 20 minutes explaining to me what he thinks might be going on, what it takes to solve the problem, how the process works, and so on. When he learned about my specific needs, he actually recommended that I speak to a competitor as well. What a classy guy. I'd call him again in a heartbeat. read more

Dan is awesome. I've known Dan for a few years now - we had a lone mouse visit us a few years back and Dan came and solved the issue in a single session. So this past May when I saw a cute little mouse running around our garage I called him right away. 5 months, many visits, and 27 dead mice later we managed to get rid of an extremely enthusiastic crowd of small rodents. Turns out mice can get in from very small holes, Bernal Heights is full of mice, and old Victorian houses are full of tiny holes. Dan was there all along helping us out with his vast knowledge, his hard work, his perennially pleasant sense of humor, and his moral support. I would not hesitate to call Dan again and highly recommend it to anyone dealing with any type of unwanted creature. read more

Dan is awesome. Responsive, knowledgeable, and an all around nice guy. We had a rental property with rat and tropical rat mite issues. Dan was able to assess the situation quickly, educate us on everything we needed to know, and provide effective treatment. Recommended without reservation. read more

Just called dan. Talking to him was more than helpful, he solved my problem. Dan totally deserves 5 stars, he not only solved my problems but then gave me reference to help myself later. thank you for being practical and pragmatic. read more

We've used Dan for the past couple of years for our ant problem. He's a great guy - I always feel like I'm just hanging out with a friend when he comes over - and really knows his business. He's quite thorough and has a 30 day guarantee, so if the treatment doesn't work the first time, he can finish them off with a second one. read more

I've met few people that are as good at what they do. Dan is an absolute expert at pest management. My specific experience has been around ants. He can make what seems like a colossal ant problem all but disappear in one visit... but he returns for a followup to ensure success. On top of that, he's wonderful to do business with and super easy to communicate clearly with. read more

Much like the other reviewers here, I was delighted and amazed by Dan the Bug Man. We had a rat invade the crawl space next to our condo and needed a professional to assess how the rat got in and how to keep other rats out. Also, being that I've had pet rats in the past and in general hate killing anything, I wanted a person who would be would take these ideas into consideration. Dan was that person. He's got a great sense of humor and let me tag along on his rat inspection, complimenting me on my rat knowledge. It was great fun and made me really appreciate the work he does. He was completely honest about his work and pricing. He told me exactly how he would handle to situation so I had the option to do it myself on the cheap. Instead, we decided to hire him to barricade all points of entry, and he did excellent work. If we have problems in the future, we will definitely be calling him. read more