Rude old white ladies who are more concerned with their conversations then helping out customers…read moreproperly and no kindness or welcome too bad this is one of the only ups around town

I've been a paying customer at this UPS Store location for quite some time, maintaining a postage…read morebox here and expecting--at the very least--basic courtesy and professionalism. Unfortunately, every encounter with Betty, the manager at this location, is a test of patience. Betty is consistently rude, dismissive, and seems completely uninterested in providing even the most minimal level of customer service. Simple inquiries are met with condescension or eyerolls, and she often acts as though customers are inconveniencing her by simply existing. For someone in a customer-facing role, her attitude is shockingly unprofessional. It's frankly unacceptable that I, or any paying customer, should have to deal with this kind of treatment. A UPS Store should be a place where customers feel respected and supported--not belittled or brushed off. The other employees are great, and she could learn to take note. Management needs to seriously reconsider whether Betty belongs in a role that requires regular interaction with the public. There are to many other options to choose from if this is what can be expected.

Last few times I went here they were not as nice. Not rude, just no welcoming and no smiles. I gave…read morethem a few chances to see if they were just having a bad day. Nope. So I go somewhere else now. Too bad. A smile and welcome are so easy. It's honestly mandatory if you are dealing with the public. Oh well. .

BUYER BEWARE!!! I should have read prior Yelps, because I wasn't sure if my experience was an…read morehonest mistake or deliberate. Now I clearly see that it was deliberate. I sent an email PDF attachment, while in their store, to print today, and it didn't go through. So I tried to resend the entire email with the attachment, and it also did not go through. Thania suggested I go outside because their "network isn't great" and allegedly the only way to print was this odd system of going via email. Long story short, I drove home, parked in my driveway, and both items were "sent." Went back to store, asked for the 2-pg PDF print, and so far so good. Then I asked, "How much extra is it to print the one page email?" Thania DID NOT REPLY BUT SENT IT TO THE PRINTER. I got charged 75 cents for the three copies, and "Computer use per hour $2.99" So with tax, it was $3.81 for what should have been 50 cents, without my explicit agreement to print the actual email. I feel so scammed. Its not the money...its the PRINCIPAL...after I paid, I said, "I don't feel like I should be charged for the email because I only asked how much it was; I did not agree to it." Thania and her co worker, who were talking about someone's pregnancy, and babies, said, "Well -- we printed it." So, their attitude is definitely BUYER BEWARE. Eek! I tried to call and speak to the manager Denise Forest, and was told "They aren't in, don't know when they will be, you need to send an email." I can see from the replies to the MANY other 1-star Yelps that I'm not going to get any refund, empathy, or customer service; I'm going to be told again that they conducted the service, so I owe. Honestly, that's just a crappy approach to business and customers. Another painful and expensive lesson learned! If you are smart, steer clear of this place! (I'm also calling Corporate, but since this is locally owned, I'm guessing they won't care.) SMH. EEK. ****GREAT ALTERNATIVE: GO TO THE MURRIETA PUBLIC LIBRARY! **** They only charge $.15 for black-and-white copies, and $.65 for color. You can send an email from home to do it, or use the wireless icon on their website FOR ABSOLUTELY NO EXTRA CHARGE!!! So for me, that would have been 45 cents vs the $3.81 they sadly felt they had to rip me off for. (I get it, they are a business...but come on, no ambushing after the fact. Just advise up front! Geesh!) **Shared with my 3.5k Twitter Followers and 2.9k Bluesky followers, since UPS doesn't care, I have an actual duty to try to warn others to ask the price of UPS services FIRST, which should be told upfront to any customers they actually cared about.**

Fast, easy, efficient. Very clean, inviting and friendly staff. Will always come to this locations…read moremoving forward.

This is the third and final time I'll ever use Teresa at the UPS Store for my needs. The first time…read moreshe helped me at the UPS Store off of Clinton Keith she damaged items I intended to ship to loved ones for Christmas. She told me she'd "make them fit" in the shipping box provided and crushed two out of three items I had within the box, so much so I had to COMPLETELY REPLACE the two items upon taking my box back to have shipped by USPS. Second time Teresa "helped me" at the UPS Store she was so rude and short with customers even a sweet elderly woman commented on her behavior in the store when I looked at her horrified at how I was being treated. Today, the third and final time I'll EVER use this woman's help, was when she almost completely destroyed my daughter's very first tournament sheet from her huge tennis win. I came into the UPS Store on Scott Rd. excited to get her bracket sheet laminated for her and explained to another how important this piece of paper was. The employee didn't know enough about lamination to help so she handed my daughter's tournament sheet to Teresa, WHO KNEW THE LAMINATOR WAS BROKEN, and Teresa forced the sheet through a cold lamination machine making it look as though the sheet had STRIPES. My daughter cried BUCKETS learning that this had happened. Doing the best I could with the situation, I drove my kids to the UPS Store on Clinton Keith and they fixed her error free of charge, while they were all aghast that Teresa had done that as "everyone knows that machine is broken." The associates were incredibly helpful and understanding of the error made as it looks like Teresa has botched so so so many things before. The owner of both stores truly needs to reprimand this woman as she creates chaos in whatever situation she's involved in. If I see her again, I'll run full speed the opposite way! Don't make the same mistake I have (three times) and trust this woman! She's AWFUL and truly shouldn't be working there let alone be the manager!

LAUREN Was Fantastic! I Received Wonderful Customer Service. She Was Very Attentive And Helpful…read more Thank You So Much! It's So Nice To Receive Great Customer Service Unfortunately It's Very Hard To Come By Nowadays. I Highly Recommend This Place It Was My First Time Here And I Will Be Back. Thank You Again.

Great place for dropping off your packages!…read more I never have a problem and the process is always so easy. They take packages from almost everywhere including both UPS and USPS. The shop is nicely stocked with all sorts of supplies to help with packing boxes. Although the shop is rather small, they also offer fun and random items for sale. The prices are fairly reasonable and they also sell boxes. The door not only lists their opening hours, but the time for pickups as well. Highly recommend if you need help with anything package related!

I needed a rental mail box and the pricing was right and the service exceptional. I recommend…read moreMurrieta Postal Center and give it 5 's.

MailWerkz is my go to for shipping but there is so much more. Printing pictures today was so simple…read moreand we had great support from the owners, they are so personable and happy to assist. Our pics came out great. They can print any size, shape and even on canvass or a banner. They also can do photo to T shirt which gave me about a million ideas for customized gifts. By the way, they have awesome gifts and cards too. Go check out this great small business, spend with our local owned businesses, it is the right thing to do! Like Wal*mart or Target really need your cash

UPS Stores have become somewhat ubiquitous in SoCal…read more I gather some are independent and individually owned. Here, the location is near the 215 Fwy and is an easy on/off setup. The day I dropped off my return package there was plenty of parking available.

Self service worked fast and efficient. It is worth going through the self serve kiosk. Free of…read morecharge if you are doing Amazon returns. Convenient, fast, and no hassle.

Guy showed up 10 minutes late to open then acted like I was inconveniencing him by even being…read morethere. Walked right out. No thanks.

I sent out 25 graduation invitations using their USPS slot/ box, thinking this has to be better…read morethan using my mailbox. Come to find out a little over a week, no one received the invitations. I thought that was strange, so I decided to stop by and ask what happened. They said they dont know and for me to check with the post office I thought that was bizarre! I mean, they choose to be the middle man, and i get screwed. So I had to go buy 25 more invitations, labels, and postage. This time, i decided to mail them from the post office themself, and guess what?! They all received the invitations. I dont believe in coincidence. i believe postal annex lost my invitations. I won't be using them for any of my shipping needs

Saturday, 2-08-2025: I pretty much come in here often to pick up my mail & packages. They continue…read moreto offer superb customer service. If I have packages they already have them out for me to collect by the time I enter. Package notifications are sent via email, which makes it very convenient. No more stolen items! So take that porch pirates! Today Tracy was there & it was getting close to 5:00 pm. She is absolutely the best and so is Corinne, Samantha, and another sweet lady , whose name I haven't captured. I love it here and it's worth paying extra for peace of mind!

Just rented a 10x20 and this place is really nice! Everyone here is very friendly and helpful…read more Great security and well maintained units.