I had a great experience at postal annex +…read more Two very nice ladies helped me package my product up and get it shipped. I'm brand new to shipping/making boxes and they were both courteous and skillful!

NICE NEW STAFF! I remember when this place was ran by not-so-friendly "Karens", therefore I was…read morehappy to walk-in and be greeted by friendly new employees! The girls working the desk were very helpful and packaged my Mom's items quickly. Also, the staff never made us wait unnecessarily. The store is pretty neat and orderly. Boxes are clearly displayed in the back and there's quite a few gifts, cards, and items for those interested in shipping cool little memorabilia. I also found plenty of office items and possible decorations. PostalAnnex+ also has a small P.O. Box section, it's smaller than a UPS P.O Box station but it's still helpful and convenient. My only gripe for this place is that shipping a few small art items like crayons and a small toy (all in a super small box) cost over $30. It's kind of insane how much shipping costs now. Our box wasn't heavy lol. Oh well, the service requested was provided and I guess we had to bite the bullet on this one...

Walked in nobody in line paid bill. Ability to pay Electricity bill was easy at the time of need…read more It is very handy to be able to pay utilities

Ron was great! The post office did not want my business because they said I had too much and I may…read morecause them to use up all of their ink. Mail Depot has my business now and they did not cost as much as I thought. I now prefer Mail Depot for quality customer service. Thank you Mail Depot.

I use the Postal Annex in Menifee near Newport and Murietta and they are consistently friendly and…read morecompetent and seem to be less expensive than the UPS Store near by whos service seems more expensive and their people seem indifferent.

I've always had good experiences at this location in the past, but today was a completely different…read morestory. I brought my grandparents in for a simple notarization, which should've been quick and easy. While I was having a normal, casual conversation with my grandmother nothing disruptive or related to the document the notary suddenly stopped what she was doing and told me to stop talking. I told her that she might want to work on her customer service skills, and honestly, that could have been the end of it. But instead, she decided to keep arguing with me, as if she couldn't just let it go. What really stood out was how she repeatedly felt the need to remind me that "everyone always compliments her customer service." I'm not sure why that mattered in the moment, because her attitude during this interaction was the complete opposite of what I'd call good customer service. It didn't stop there. She leaned over the counter toward my grandfather in a way that felt condescending almost like she was questioning whether he was of sound mind to understand what he was signing. That was completely unnecessary and honestly insulting, considering he is perfectly healthy and fully aware of everything he does. At that point, my grandparents were so uncomfortable they refused to stay any longer. We went to UPS immediately after, and not only did they notarize the document quickly and politely, but even they found it surprising that someone would act like that over something so small. There was zero issue at UPS with me having a simple conversation, and they treated my grandparents with the respect they deserve. I've always given this location the benefit of the doubt because of past positive experiences, but this visit was disappointing and unprofessional. If you're in customer service, you have to be able to handle simple interactions without turning them into unnecessary conflicts or making customers feel uncomfortable. Hopefully this location addresses this kind of behavior, because it's not at all what I've come to expect here.

I am so disappointed and furious with Maria at SOS Postal. She is hands down the most rude,…read moreunservice oriented person I have dealt with in 45 years. Having a horrible time tracking down a package for one of our employees. Called her several times to get information and she kept hanging up on me. Then would not answer the phone. I'd really like to find out the owners name and number. Horrible, horrible person. I sure would not like her representing my organization.

I've been getting my mail delivered to s o s postal for some time now and I have had nothing but…read moregood experiences that helpful worker upfront is always so kind and caring. He gets my mouth lickety-split on the devil 10 to 10 God I love this place.

Best costumer service you'll ever have! The owners are so kind and friendly, and I had a lot of…read morepackages as well. If you want your day to get ten times better I recommend dropping off your package here.

I would give 0 stars if I could. This is why:…read more 1. After paying the rolling fee which was definitely over $70 for a live scan a little over a month ago I found out it was never processed. I called them to see what happened, but it turns out their number is a personal number? The person who answered was a man who said he was driving his kids to school and couldn't talk, but to check the DOJ website-- very unprofessional. 2. After following his advice by checking the DOJ website, it prompted me to check with the agency that requested the background check (Postal Annex). I called back and he simply said "you have to help yourself." and hung up. Both times he was very defensive as if I was accusing him of something-- very sketchy. EDIT: So the owner was quick to respond to this review, but can't help me or at least respond in a professional manner on the phone. Instead he chose to lie and gaslight me in his reply to my review. I called them four times trying to reconcile the issue-- attached are pictures to prove it (the longest call being 1 minute because he was quick to dismiss my concerns and to hang up on me). So I will not be called a liar by someone who likes playing victim and villain at the same time. I will be reporting this establishment to the Better Business Bureau and to the IRS for fraud and scam. Do not go here.

Monday, 11-11-2024: After my doctor's appointment nearby, I came here to drop off six Lexmark…read morelaser printer cartridges from work for recycling. I was greeted nicely and given a warm welcome by one of the associates as I entered. After scanning all the packages they took it back and promptly gave me a receipt. This postal annex is really cute and organized. They offer many fun items for sale. On display to the right of the cash register were some mini novelty clocks. I purchased a golf themed clock for my husband for Christmas. I plan on returning and buying two more clocks: an excavator and a medical one. I was given a coupon upon purchase so I saved some money. Although this is some distance from my home I wouldn't hesitate to return here for their novelty items and exceptional customer service.

Every time I go here to mail things staff is always friendly and ready to help me! Location has…read morebeen clean and welcoming ! I recommend this place if you need to mail something !

I rented a mailbox there and I am still renting. I paid for the full six months rent until I was…read moreable to get my residence established. I asked for the rest of my money back, which would be four months rent that they owe me. I went in and asked for it and they said that because people don't pay their rent there, I can't give you the money back, but please come back at the end of the month. I will ask my brother if it's OK if I can give you your money back that's four months rent that they owe me and I am still trying to collect it. It's poor management and very unfair practice. I would not recommend anyone using this place because of their unfair, practice of not giving back what is owed to the customer when it's asked for.i went n again to talk to ricks wife and she wasn't there i called again and his wife wasn't there then i was told she contacted me about my refund and i never got a called and y then Rick tells Me that she will only give back some of the money not all of it I was only asking for the august thru November months which would come to 80$ if rick values customer service I find this very unfair customer service that every time I try to ask for his wife she seems to always be gone then Rick says there were notes left that she checked into the post office about refund and he said he couldn't understand what she was talking about. Well, yes there is just a partial refund allowed back to me August through November which would come to $80 because it is $20 a month too rent one of the post boxes Resolved Ok Annie call me explain rules of post office and apparently u are not allowed full refunds so this is how the government works on keeping money that is right fully the customers and I find n future to never pay ahead on post office boxes she was very kind about the whole situation and has been resolved

It's AUGUST OF 2022 and she still won't help you if you don't have a mask. Ok fine, BUT when I…read morewalked in (without a mask on) she asked if I would wait for a couple minutes. After several minutes, she was ready to help me but wouldn't because I didn't have a mask. Why didn't she tell me I needed a mask when she first asked if I'd wait?!? That's a good way to run off business...I for sure won't be back.

The new owners are amazing! I've stopped many times to have my eBay packages sent STAT! Quicker and…read moreeasier than going to the Post office. Thanks for always being helpful and FRIENDLY. The remodel looks great btw!

Post Box Plus is a perfect place for your postal needs. FedEx, USPS, you name it, the Owners are…read morethere to assist. Seeking a mail box, it's comes with a street address unlike other postal centers. Super friendly family-oriented place, give it a try! - LAS