I went in to get a sink drain jam nut. They said they had two, but they couldn't find them. After…read morelooking quite a while, they opened a package with a complete drain kit, took off the jam nut and said "stick this in your pocket, keep it". What GREAT customer service! I was just in the area helping my elderly parents, and the other hardware store is much closer. If I ever need anything again, I will make sure I go out of my way to give them my business. Thank you so much!

Employees are helpful and friendly. I recommend this hardware store. The owner and his son are nice.read more

I would like to thank the cashier, and quite a few other employees ... and managers…read more all came to help me with an online order for a battery operated Weedwhacker. All hands were on deck to help this senior citizen figure out the coupon code, and all that confusio . Once again, I'm very pleased and thank you. This hardware store is the old-fashioned type. A store that cares and is willing to help. Thank you.

These guys are always willing to help guide you. I spend a lot of time there buying miscellaneous…read morenut/bolts for restoration projects, and have never left empty handed. They charge more than the big box home improvement stores, but the customer service makes up for it.

There are a lot of negative reviews here, but my experiences at this Home Depot have continued to…read morebe excellent. Whether I shop in person, or online for pickup or delivery, I'm always happy with the transaction, and the help I receive (when needed). Speaking of delivery, I don't know how long it's been going on, nor what items qualify, but recently I've discovered that the items I am looking for qualify for free, same day home delivery. I'm embarrassed to admit, I've taken good advantage of that, even though sometimes it's just for a single, small ($10) item. They'll probably do something eventually to change this, but I'm loving it as long as it lasts!

We normally love Home Depot. On 7/20/26, we had the worst delivery driver named Rafia. He was…read moreextremely rude, condescending, and had sharp resposes to our questions. Even after we tried to make small talk to ease the tension he brought into our home. He was brash and very unfriendly. He was very aggressive with the install of 2 appliances, broke a piece of our baseboard, and left black stains on our new kitchen floor. Thank goodness the stains came off. He snapped at us and said that it's not on me to clean up, it's on you. It was an awful experience. The crew left all the blue tape and plastic in the refridgerator and almost didn't complete the dishwasher install until he finally noticed a screw needing to be removed and we saw the door not closeing properly. Rafia was even treating his co worker with distainment. He truly needs training in customer service and communication skills!

My husband and I are doing a major overhaul of a deck and getting the lumber from Berco in El…read moreDorado Hills. When there was some confusion on an order regarding availability of the size of the lumber, Nate got involved and immediately corrected the problem and also went the extra mile to make sure we were getting what we wanted plus a little for our trouble. Nate has always been extra helpful. The crew has been friendly and professional. They go out of their way to get the best quality products each time I make a trip to their lumber yard. Robert even brought a couple of large pieces of lumber from another store to El Dorado Hills so I could pick it up on a certain day. What service!! I highly recommend them and will definitely continue to be a customer.

Nate was extremely helpful with picking out my decking material. Took his time to explain things…read moreand was very thorough with his ordering. Love having this place in El Dorado Hills and will continue to give my business to this location. Highly recommend.

A couple weeks ago we noticed a crack in our fiberglass shower pan. See the 2 inch (smallish)…read morecrack to the right of the original (old) shower drain/cover. When we took the cover off the shower drain we noticed that the round rubber seal was rotting/cracked and that the shower drain sealing nut (that tightens over the seal) was completely missing. For a few weeks we casually looked on-line to find a new Qatey seal and the sealing nut without any luck (while we used our other shower). Yesterday, we stopped by Lowes (Folsom, CA) and ask the one of the attendants if there was a person that could help us with a plumbing (shower drain) repair. They immediately called Michael. Michael found us and took us to the area with multiple shower drains, fittings, seals, etc. After a couple minutes of looking, Michael found the perfect match for our old Qatey drain which contained the exact seal and sealing nut we needed. Wonderful. While we had to purchase the whole drain assembly (only $14) it contained everything we needed. Today, I installed the new seal and sealing nut, using the silicon lubricant that Michael recommended ($5), and all fit perfectly. THANK YOU Michael for your great assistance in finding the correct parts for us. Now, onto getting the fiberglass pan repaired ($1500) rather than having to replace the entire shower, pan, tiles, glass enclosure, etc ($7500). Thanks Michael for your great assistance!!!

Online order that went off the rails. Placed an order for a dishwasher online to be delivered,…read moreinstalled and old machine hauled away. After I purchased the item, the order confirmation showed "pick up in store". How is that possible when I put in my home address for delivery, paid for delivery, installation and haul away of old item. Tried calling several times and could not reach anyone at the Folsom store. Finally called the 888 number for customer service. When I explained what happened, I was instructed to "in the future" to cancel the order and place it again and stating to deliver to my home. This is what I did in the first place! Then I was instructed to call back to schedule to have it installed. I informed them I would NOT be purchasing from Lowes in the future, but will go to Home Depot instead, since this has never been an issue with HD. The lack of customer service or support of what should have been a simple transaction to include allowing me to pick a date upon when it can be delivered. Very disappointed and buyer beware if you plan to try and purchase online for delivery!

Outstanding customer service! We took in two window screens--one that needed to be completely…read morereplaced and another that just needed a repair. We were told it would take about a week and a half, but to our surprise they had both ready in just 24 hours! We couldn't believe the turnaround time. On top of that, Kira the checker went above and beyond helping my mom. She no longer had the Ace Rewards app on her Samsung phone and wasn't sure how to check for coupons. Kira patiently helped her download the app, get everything set up again, and even found a $5 coupon that my mom was able to use toward the purchase of her screens. It's rare to find this level of friendly, knowledgeable, and genuinely caring customer service. The entire experience was phenomenal from start to finish. Thank you, Kira,and the whole Ace Hardware team! We'll definitely be back and highly recommend this store.

Do NOT go here for Benjamin Moore paint! The "salespeople" here know NOTHING about it, today I met…read morethe THIRD employee who said "I don't know" to a SIMPLE question about a paint card. And MEGAN is the worst of them. Makes up ten samples of paint for me, and then expects me to hand carry them across the store to the cashier. Another employee finally got me a box after MEGAN said she "didn't have any". What a LAZY employee! It is WELL WORTH the drive to Loomis to THE PAINT STORE. They know Benjamin Moore products, and are kind and helpful.

Super organized, well staffed, always answer the phone and super knowledgeable. Special thanks to…read moreJim in lighting!

One of the good ones. Most staff are polite and very helpful. But the cashier Ryle is outright…read morerude. She seems very unhappy in her job and gives the store a bad vibe. Don't not like your job? Go somewhere else.