Purchased an item that didn't end up fitting in our kitchen. Kathy, Paul and Cody assisted with the return when Lowe's Customer Support failed to assist with the answers we needed over the phone. The value in their service during a busy weekend is appreciated. read more

Online order that went off the rails. Placed an order for a dishwasher online to be delivered, installed and old machine hauled away. After I purchased the item, the order confirmation showed "pick up in store". How is that possible when I put in my home address for delivery, paid for delivery, installation and haul away of old item. Tried calling several times and could not reach anyone at the Folsom store. Finally called the 888 number for customer service. When I explained what happened, I was instructed to "in the future" to cancel the order and place it again and stating to deliver to my home. This is what I did in the first place! Then I was instructed to call back to schedule to have it installed. I informed them I would NOT be purchasing from Lowes in the future, but will go to Home Depot instead, since this has never been an issue with HD. The lack of customer service or support of what should have been a simple transaction to include allowing me to pick a date upon when it can be delivered. Very disappointed and buyer beware if you plan to try and purchase online for delivery! read more

took Friday off, arranged w store for a.m. delivery of washer. Time texted was 9a-11a. Mid morning time changes to 1130-2. Thirty minutes later get a call- its not coming at all, trucks too full (so how did we even get a time?). Say they will deliver Sat a.m. Day rolls around truck is 17 stops away. Serioisly?? We wait all day. 7:45 AT NIGHT on July 4th we get another call; its not coming AT ALL due to medical emergency. Amazing how the 'emergency' coincided with the local fireworks show. So now when will it come?? She had no idea, "Lowe's will be in touch". I so hope they send me a survey. Dont shop at Lowes if you want honest reliable service. Would give 0 stars if i could. read more

Purchased a new refrigerator that came with a big dent. Requested to have an exchange- the second fridge came even more dented. We tried contacting customer service. They put us in circles saying that they would call back, and never did. Every person we ask just says to wait for a call back and we cannot get in touch with anyone to help us. Customer service was rude the entire time, no one seemed to care about the order or a solution. It's been almost a month now with no call back and no solution. When you pay $1600 for a refrigerator, it should be new, as promised. Will go to Home Depot next time. read more

Purchased a cargo trailer in March- still waiting for the plates. Was told paperwork would be delivered to DMV later that week- wrong. After several visits to the store- to be told Kevin was unavailable- only person who handles DMV items. Finally two weeks ago- this is May now- paperwork is still on his desk and would be delivered to DMV that Thursday and I would get a call that Friday . No call- called back a couple days later to find out Kevin was on vacation and no one could assist me. Contacted customer service- nothing, sent emails- nothing. Called twice yesterday being told I would get a callback- nothing. Next steps- file a complaint with DMV? This is the first time I have ever had a problem with Lowe's in 17 years. I've always had great service. read more

Just when I thought Lowe's was beginning to show improvement, they have fallen off to a new low. On numerous occasions while shopping the store, I have been approached by people selling gutters or gutter guards. They typically ask some stupid question about how your gutters are working or if they are clean. Yet, every single time I have nicely responded that I am NOT interested, they pester me with questions. I have also seen and heard this happening to others. They don't take no for an answer and continue to harass you with more questions. When I called the store manager, who said her name was Jackie, and informed her of the harassment and that I would be forced to shop elsewhere if it continued, she stated that they were not going anywhere because they were a third party hired to sell in the store. So, even though I am being harassed, she was unwilling to do anything, except to say she would have a conversation with them. No apology, no concern over my being harassed, nothing. Well, as a customer, I can take my business elsewhere and let everyone know Jackie and Lowe's don't care about your shopping experience or being comfortable in the store. Good bye Lowe's, you're not too big to fail, and I hope you do..... read more

Asked directly for service and was brushed off. Used their dumb kiosk with absolutely no help even though the red light was blinking. Terrible service. Do not recommend. Smells like dead animal out front of the store as well with rat traps right in sight. read more

I have a crew hired and ready to come at 8:00 in the morning to install the 47 bags mulch I ordered but Lowe's did not deliver today as they were supposed to and they can't even give me a status or tell me whether or not it's going to come tomorrow. I tried calling three times and had spend five minutes trying to get past the AI agent each time and then let it ring for 15 minutes before somebody answered and they couldn't even tell me the status of my order. They had thousands of bags in stock when I placed the order and they were happy to take my order and promise me a delivery date. Simply unacceptable. read more

If I could give 0 stars I would. I paid for same day delivery $2.99- sounded like a great deal. I waited all day, no delivery. Two days later and I get an e-mail that says my order was delayed. I called customer service at the Folsom Store and was told they would cancel my order and refund. 5 days later and I still don't have my refund and no refund in process. I called customer service again and it rang 67 times before anyone answered. I told them the situation and they stated a refund was not in process. I said well, 4 days ago I was told the order would be cancelled, a refund issued and I would be called. I never heard back and no refund is in process. Lisa's response was "you should never select that service, it's terrible and it's a third party gig driver." Like it was my fault! WHAT?? I said "then why do you offer this delivery on your web-site". She went on to tell me that it would take 7-10 days to get a refund and she acted like it was a big problem for her. She said "well, now I have to contact the gig driver and try to get a refund started and I'm really busy and the only one here (customer service counter). She went on to say, I'll try to get to it when I can- WHAT THE Hell kind of answer is that and WHAT Terrible service. I was told the exact same thing 4 days earlier by another customer service person who claimed she would take care of it all and call me back. She stated she was the Head Cashier. She never did anything either. I doubt I will ever get my money back based on her lack of "Time" to get to it! WHAT a JOKE! Don't ever get home delivery from Lowe's, because you will never receive your order or a refund. I have never had such a terrible stressful situation like this EVER! Does Lowe's even care about their customers?? So disappointed! read more

DO NOT ASK FOR DELIVERY BECAUSE THEY WILL LIE TO YOU AND NOT DELIVER YOUR ORDER. We ordered a huge load of mulch and soil to be delivered at our home. My husband took the day off from work. They delivered about 1/5 of the order. We called Lowes. Spent 30 minutes on the phone. Nobody could give us an answer. They said they'd call back. Another hour on the phone. THEN another 30 minutes on the phone. Then they did a bait and switch and said we didn't ask for it to be delivered. Excuse me? We were told they use GIG workers for deliveries so some guy showed up in a hatchback, instead of a big truck and decided he didn't want to do it and left the rest of our orderr at the store. So now Lowes said WE have to pick up the rest of the order or they'll charge us even more. We have our order in front of us and the Lowes employee LIED to us about it. LIED. WTF. Did I mention they were RUDE too? Extremely rude like we were bothering them and taking them away from their video games, porn, or whatever they do during the day when they're supposed to be helping customers. Looks like this has happened to A LOT of other people too. They say they'll deliver but they DON'T DELIVER. They don't care. If it was my company they'll ALL BE FIRED. Obviously they don't want return business. Worst customer service EVER. read more

The 2 employees at the return window on 1/7/26 were rude and condescending. I told them after they refused my unopened return I would no longer be shopping there that I would go to Home Depot. They both smirked and laughed. I can see why there parking lot and store were empty, and have a 2 star review. read more

Great customer service. We bought a clearance dishwasher and needed help with Some info . The salesperson was very informative and knowledgeable about the appliances. Wish we knew her name. But another person also Helped us transport the dishwasher to our car. We will be back for more! read more

Welp, it's time to review the big box store, Lowes! I have to say it always provides exactly what I need when I need it. As opposed to its rival, that other big box place down the road and across the street, which always leaves me frustrated and promising myself I will never return. Local shoppers know which store I am talking about:). Maybe it is the great lighting, but everything seems bright and cheery whenever I enter. Now... who thought Lowes could be described like that:). I find it clean, orderly, and easy to find that elusive item I am there to locate. It is always a great last resort. Unlike Home Depot (there...I said it:), customer service is helpful and plentiful. No searching from one end of the huge store to the other looking for assistance. And once I do find someone, he/she is always pleasant and knowledgeable. They actually seem happy to be there. All in all, is it always my first choice of store when I am looking for something of the DIY category? Maybe not. But when I am out of options, it is the first big box department store I think of. When I was unable to locate begonias late in the season recently... Lowe's had them. Woohoo! Their garden center is well maintained, and the many plants are always good-looking and healthy. And quite frankly at a much more reasonable price than some of the smaller nurseries. I understand that a 10% discount is offered to military- affiliated customers. Nice gesture Lowes! So, a shout out to all the hard-working employees who are always so helpful. And thank you, Lowes, for keeping a well stocked inventory. Cheers! read more

Lowe's Home Improvement - Bert! Best employee to have help u! Thanks Bert!!! - Hardware Stores Near Me - Folsom, California

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Went to the Garden Center. Asked for a cart as I am 78 and disabled. I was told I could find a big contract size cart outside or I could walk clear to the other end of the store and get it myself. I was walking with a cane and obviously having a hard time walking. I left as I was unable to use a big trolley and I couldn't walk far enough to get a cart. The plan was to spend at least $100. I will not shop there again. read more

We bought a new dishwasher to be delivered and installed, with the old one hauled away. The delivery guys just showed up and said they don't install, and they don't haul away. Their excuse was that most people enjoy installing their own dishwasher. Why would we order it to be installed and the old one hauled away if we wanted to install it ourselves? Looking at the invoice e-mail, it also looks like they took off the charge for hauling away before it was even delivered without telling us. Had I known they weren't even going to install it, I would have bought from a different store. read more

Not too thrilled while shopping I was approached by an employee and told to hand over my items because they "were locked up" and needed to be held at the front even though none of the items I had were. I am assuming it's because I am young and they assumed I was going to steal, regardless I still made my purchase of over $200. Safe to say I will not be back to this Lowes location and likely any Lowes. read more

Had some challenges with a delivery of appliances to our home. Too long to tell but the bottom line is I was assisted by Anna at the Folsom, CA store. She focused on my story and was able to provide a credit where credit was due. She knew that my situation warranted an assist from store management (Kevin). Kevin was able to get me the credit but this wouldn't have happened if Anna hadn't taken the time to listen to me. She was courteous and understanding so kudos to her for getting the ball moving in the right direction. Thank you Anna. @ Anna, I could not fill out the Lowes survey given it had already expired but if I could, I would have given a 10. On an additional note, Lowes service has been good for myself and our family but this delivery experience was not good. The use of different delivery contractors provides different results so hopefully, the bad ones are weeded out soon. read more

Shoutout to Luke in Halloween Decorations for his fantastic service! I had my eye on a 12-foot animatronic priced at $399, and Luke let me know that the floor model would be available at half-price once the boxed ones sold out. He took my info, called me when it was ready, and even helped load it into my car. Thanks for going above and beyond, Luke! read more

Lowe's Home Improvement - Bone Collector was $399, I bought it for $160 as a floor model. - Hardware Stores Near Me - Folsom, California

Update: Absolutely zero concern from Lowes. No messages, phone calls (or return calls), no nothing. It's pretty sad that a business has so little concern about both their product and their customer service. I guess that's what we get when we deal with corporations. Lowes attitude is that there's always another sucker around the corner so if we screw a few, who cares? I will shop where they care about customers. read more

Shocked but not shocked to see that this location only has an average of 2 stars. Starting with the good, I love Lowe's, in general. I like their product selection, and while I can't say I've never had any issues finding what I'm looking for, I'm always ultimately able to find it. For example, last year, I came here looking for a very specific doorknob combo that I had seen online. I was on a very tight budget, and had scouted out several stores before noticing that it was actually on clearance at Lowe's. Not only that, but they had over a dozen in stock. I came right down and searched for the combo, but couldn't find it. I've worked in the retail and restaurant industries since I was 15, so I resorted to all of the same tricks that an associate normally would, such as checking the bin labels on the shelf for the SKU, checking top-stock for it, etc. When I was unable to find the combo on my own, I enlisted the help of an associate, who enlisted the help of another associate, who enlisted the help of another associate. The 3 of them took less than 5 minutes to determine that the combo was not in stock, and gave up on it. But I was like, it's here somewhere. I would understand if the product count were off by 1 or 2. But 14? It must be on a clip-strip or a bulk stack somewhere. And within a few more minutes, I found both a clip-strip AND a stand-alone display near the aisle of screen doors. In the end, I was just happy to find the good deal I was looking for, and honestly gave myself a little pat on the back for being able to find a product that 3 employees were unable to help me locate. A few months ago, I came in looking for a handheld torch. I asked a couple of employees who appeared to be waiting to help customers, and they gave me a very general description of where it was, and then literally watched me struggle to find it... but again, I ultimately found it on my own. This morning I came in to grab a bag of succulent soil, after having made the mistake of thinking I could purchase it from Amazon (never again). Before grabbing the soil, I took a walk around the garden center. As I stood in the succulent section, a beautiful hummingbird came to feed on a heart-shaped echeveria flower that was only inches from my face. "Don't move, don't move, don't move," I thought to myself. Like other reviewers have mentioned, the cashier was kinda rude, but it didn't feel intentional to me, personally. I got the impression that she just wasn't the best at pretending to like strangers. When I got home with my soil, I opened it right away, and was relieved to see fresh, healthy soil. Trust me, don't even think about buying it from Amazon. You don't even want to know what was in the bag I ordered from them. Just trust me. Lol. Other reviewers are correct when they say that the customer service at this location is lacking, but I've always ultimately been able to find what I need, and have been satisfied with most of my purchases. read more

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Terrible customer service in the paint department by Edward. Folsom Lowe's made a mistake by not mixing color into a paint that I purchased a few days ago. I brought the paint in today to ask them to add the color and Edward was rude every step of the way- again, about something that was their fault. When I asked to speak to a manager, he claimed he couldn't get ahold of one. Will never purchase paint at this store again. read more

I called Lowe's today to clear up some difficulty they seem to be having delivering purchased appliances to my home. When attempting to call Lowes I hear a recorded message which included, "by continuing (this call), you agree to Lowe's and it's service providers monitoring and recording this call for training and analytics..........our privacy notice plus your rights and options can be found.............com." I drove to Lowe's and asked employees in both the service and appliance departments if they could provide me with their phone privacy notice and my rights and options but they didn't know what I was talking about. bye Lowe's, read more

Clean store, good selection of products. But wouldn't recommend going there for major purchases. I ran into several issues w/there staff working at the returns counter.. even when products would break/defective they would fight to refuse my return. read more

I visited the Folsom store Thursday evening June 26 and purchased several bags of garden mulch. Upon checkout, the clerk asked another employee nearby to help me load the bags in my car (I had not requested that). The young man had such a positive attitude and told me he was loading them into my trunk in a way it would be easier to get out. He told me his grandpa has a harder time lifting heavy things now days too. He told me a few times to be careful driving home after I mentioned I live an hour away from the store. It's rare to get this level of personal service these days. The employee's name was Marshall. Excellent customer service! read more

Walked in to garden dept at 11 am today. One Lowe's person helping one person at computer. I walk up and say I need a light weight weed eater. The Lowe's person points to the display wall. The displays are tied to shelves so I can't hold to check weight. Boxes are all locked up so I can't check specs. I kept looking over to see when person could come help me determine a light model. In the meantime I'm searching internet for information. 20 minutes later I look over and they are both gone. I walk up and down the garden section looking for anyone to help me. No one. Not okay. I leave angry and drive over to Ace. I knew what I wanted now since I'd been researching while waiting at Lowe's. I walked in. Was greeted by cashier when I entered. Walked toward the back and was met by an employee who said sure we have those. Walked me up to the display. Unlocked the doors. Determined right light weight model with me. I looked at them and said I will pay $40 more for this just because you were here to help me. Went home and charged it up and weed whacked my backyard in 30 minutes. No idea how long it would have taken to wait for help at Lowe's. It's like Lowe's is trying to fail...no customer service...no sales... read more

3/13/2020: What is the most constructive project I must accomplish during this devastating, health crisis affecting human beings, i.e., #COVID19GLOBALPANDEMIC fighting my frightful boredom? Reasoning with myself: Hmmmm~Planting more vegetables in my backyard will increase my food production and also, planting Freesia, Provence Lavender, and Daffodils in my front yard will surely enhance my home's curb appeal . . . THAT'S THE IDEAL PLAN FIGHTING BOREDOM~TA-DA! I visited the Placerville Home Depot which happens to be located one and an half miles from my house: To my sad, utter dismay, the garden department didn't have Freesia in stock; ironically, Lowes has carried Freesia since February 2020 which I thought I bought enough-NOT! WTH~What's up with Home Depot??? Grrrrr~ Alright, alright~Put on my face mask and nitrile gloves on . . . ~SIGH~Gotta drive to Folsom's Lowes, AGAIN-waaaah. Well, I might as well go to Costco-fill up my truck with gas, buy groceries inside Costco-my cupboards and refrigerator were barren from #SELFISOLATION, go get my truck washed at Quick Quack then, go to Lowes grabbing more Freesias, peppermint, and chamomile. MISSION ACCOMPLISHED: I had to wait for the rainy weather passing in order, completing my home's curb appeal project . . . DONE! read more

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Came here to buy a Husqvarna electric hedger and HVAV air filters. Customer service was excellent. They price matched the Hedger listed on Amazon for $80 less and gave me bulk (more than 4) discount on the air filters and with Military discount I saved another $120 for total $200 discount today. Thanks Lowe's!! read more

Would leave zero stars if possible. Tried returning an unopened $10 item with no receipt due to it being lost. Manager said "sorry no returns it's policy" one MAJOR reason Home Depot is a far superior store. I don't frequent Lowe's but will definitely boycott this horribly mismanaged company policy of a store and only shop at Home Depot from now on even if it means driving an extra 20 miles. Major let down. EDIT; after seeing over 200 reviews and only having two stars it seems there is more than bad customer service. What a shame read more

I am done with lowes, even though they are right around the corner. I went yesterday even though I like Home Depot better. Went last night for one item, found it in a displaay with special price, when I rqqng it up it came up regular price. When I asked the representative he said, did you take a picture of the price, and I said no, why should i. He said I would have to walk back, take apicture to prove the price. I am handicapped and walk slow and cant walk long disptance. EWas not going to walk the length of the store to prove their price. I walked out, drove to home depot and the item was cheaper at home depot. I guess Lowes does not want my business. I guess thaat new mower and shed will come from home depot. read more

The young man in the mohawk helping me with my water today at the Folsom store was much less than courteous to me as a customer, did not seem to be happy that he was called to help me, (at all), and when I said, thank you! (for his Less than courteous attitude) in a sarcastic voice in my mind, he did not say a word and just walked away. Maybe his pet died today, or he was called to help me when he was going to lunch, or some other thing, but if you're in a customer service type of work and you hate certain people, then go work somewhere else. I don't expect anybody to kiss my ass, not in the least, but this type of asshole behavior does not help you get good ratings. read more

I tried their online ordering and locker pickup recently, and it went well. I received notification my order was ready for pickup within a short time (an hour or two). Lowe's lockers are in the main part of the store (in the front, roughly middle area of the store). I had to punch in the number to open the locker, and that was it. I also tried phoning Lowe's with a question recently. It just rang and rang; I gave up after about 5 minutes. I tried several more times during different hours of the day, with the same result. I was trying to get more info on their carpet cleaner rentals, as their website lacks details. Tsk, tsk. read more

We purchased carpet and the pad for 2 bedrooms from Lowe's which included installation. Unfortunately it's only been over 2 years which means it's out of workmanship warranty. This photo shows how bad the installers were. Each room, not just one has gotten ripples in the carpet. NEVER use them. PS - Maybe that's why they throw in the installation. Because they do a crappy job. Tell all your friends and family like I did. read more

Lowe's Home Improvement - Hardware Stores Near Me - Folsom, California

Had a really great experience at lowes in folsom today. Had a accident with some bleach I was buying that got on my sweatshirt and MO was so kind and understanding and took care of my problems with no hesitation. This guy knows customer service. Will definitely be shopping here more. read more

Tina! You're the best - thank you. Also, I always find what I need here - always have help. If you complain about this place, don't go on a Saturday or Sunday morning. Go on an off day. I took off work to go to my trips to lowes to go when it's not crowded. I actually went this Saturday in late afternoon and it was quiet. Also the PRO credit card saves me a ton of money. I usually do all my shopping with the app, in the store ... then have everything delivered for free or a single $20 fee. It's the best because I don't have to carry and haul anything to my car. I prefer Lowes to HD for sure! read more

I came in to look around for carpet for my guest room. I've been shopping around and tried other stores prior to coming to Lowe's. I was helped by Michael and he was amazing. He didn't try to upsell me on things I didn't need. He provided options and details to help me make an informed decision. Not only did they have the best deal but they had the best customer service as well. they offer free installation. And no sales tax on carpet purchases. Lowe's by far had the best value at this time and their customer service made it even better. read more

I have always favored Lowe's over Home Depot in terms of product selection. However, customer service is horrendous. Bought a new washer and dryer for over $2000, had it delivered and installed, and when using the dryer, a code d80 came up - ventilation issue. Called Lowes to have someone look at it. Scheduled a service call, was notified the night before of 1-5pm window and no one showed up. Called Lowes at 6pm and was told that it had been over 30 days since it was installed so the service call was cancelled. It had been 32 days to be exact, and my husband who had used the machine did not realize that it was an error code...he thought it was drying done notification. The old dryer worked fine with no error codes for ventilation. It's common sense that the hose is not properly installed, but Lowe's refused to send anyone out. Blamed the 30 day restriction on the delivery set up 3rd party provider. I asked to talk to a manager who agreed that a service call was appropriate. Said he would call me back in a few minutes once he contacted the service provider....he never called back. Went to the store the next day and received the same story....they would not look at it since it was past the 30 days, and that I should have bought the protection plan. I now understand why the customer ratings are so low at this store. I will never buy another large ticket item at this store, and will be sure to recommend the same to all of my friends. Fortunately a kind gentleman was shopping nearby, heard the whole conversation and has offered his assistance. He is a local handyman and was not surprised by Lowe's response. He suggested I go to Sam's or Costco the next time, which I will do. He's heard the same nightmare stories from other people. I managed a large customer service org for many years and customer service should be based on finding solutions not giving unreasonable excuses for not standing behind their products/services. Trust me....do not buy large ticket items at Lowes in Folsom. You will regret it. I learned my lesson the hard way. read more

Super disappointed in this Lowe's. I've visited this location in the past and feel that it's gone downhill with customer service. I went with my mother and daughter to turn in some plastic pots to recycle. We just went a couple months ago to drop some off as well and it's been great to have a store with a garden center that recycles. We tried calling first to make sure they still do this recycling program, but no answer. Walking up to the garden center, we see several young girls standing around. Not doing anything. My mom says "Hello, we have some pots to turn in for recycling". One of the girls quickly says "We don't do that". Confused, my mom replies, "That's strange - not that long ago I turned some in for recycling here". A different girl quickly says "Well we don't do that". Period. End of story - no apology, no offer to help find somewhere that does (would have been nice, but not absolutely necessary). I don't think we'll be returning to Lowe's for anything at this point - not unless they shape up for their employees to offer better customer service and not act like customers are bothering them! read more

After over 20+ years of shopping al Lowe's stores, today I was given the news that I can not return items anymore, unless I have a receipt. This was never ever the case, I mentioned to the lady at the register, that my company spend $50K to up to 100k per project, and that 70 % of that was bought at lowe's stores, she just smile and told me that it was their new policy. When I ask for the manager, Jaccop came out and confirm that they would not take the BBQ Burner I had just bought, because I did not have the receipt. When I asked him for the district Manager phone number, he told me rudly, that he was not going to give to me, instead he gave me 1 800 number which it was an auto answering service. I am now faced with throwing away a $28 dollar bbq burner, because even though it says it would fit my bbq, it did not. Mind you, I was not even asking for the cash, but for store credit so that I could spend it there. I gave them the number of my business so they could see how much money I spend there, but that did nit persuaded them. I am for sertain not going to go back to that store again, nor would any of my employees. $28 lost to me... And lowe's, you need to retrain some emplooyes in customer service. read more

If looking to have carpet installed, definitely not the place to go. They had to reschedule twice on the same day to get a measurement once in the morning then the afternoon, then cancelled altogether. Typical contractor crap. If they can't even show up to measure, I can only assume what the install will be. To top it off, the store manager didn't even offer to waive the $35 measurement fee or give any type of discount for their incompetence . No big deal though, just a vacation day taken away from my family waiting for them to no show. read more

Not a very good experience at Lowes when trying to buy a Dishwasher. The associate that came over from the Kitchen Design area did not seem very knowledgeable about the products. Then told us that Dishwasher we wanted was not in stock at the Rancho Cordova store but was in stock at the Folsom location. We went out to Folsom and the associate was wrong. So I am disappointed about seemingly getting the runaround in Rancho Cordova store and then having to drive out to Folsom for nothing. read more