My fiancé and I visited HJ a few years back and had a decent experience. It felt a bit rushed and…read morechaotic considering how crowded the establishment can get so we were unsure if we wanted to return and give it another go to search for our dream rings. We went back recently and Jacquelyn was such an amazing help! She's very knowledgeable and makes the appointment feel personal and comfortable. She allowed us to take our time going over different options and helped us through the whole process without any judgment. I also brought in my parents to look at upgrade rings and they had a very enjoyable time with Jacquelyn as well. She was able to introduce some new diamond shapes that she felt my mom would like and she was right on the money! My mom loved everything that presented to us. We can't recommend Jacquelyn enough! If you want a thorough, seamless, and personal experience at HJ, definitely book your consult with Jacquelyn. We'll forever be going to her for all of our jewelry needs.

I had Marcella help me pick out my engagement ring a few months ago and she got it done and ready…read moreto go in less than an hour instead of waiting weeks! She was super nice and super friendly and had amazing customer service! I'd definitely recommend asking for her whenever you come to visit or are interested in getting your ring!

An absolute gem of a jeweler! I was originally referred to…read moreDavid by a coworker who found him on Instagram, and having my custom engagement ring made by him back in 2017 was the best decision ever. The rest is history! Nine years later, I still make sure to come in yearly for my free ring upkeep, including a thorough cleaning and prong check. David's customer service doesn't end after a sale; he truly takes care of his clients for the long haul. Because of that trust, he is now my go-to for all of my custom jewelry. While custom pieces can take a little time to perfect, the wait is always worth it because I am never disappointed with the final result. Like any smart consumer, I still price-shop around to make sure I'm getting a fair deal, and without fail, David always gives me the best, most reasonable prices. If you want amazing craftsmanship, honesty, and a jeweler who actually cares about maintaining your pieces, go see David!

I attempted to purchase my wedding band replacement as an online customer and unfortunately had an…read moreextremely frustrating experience from start to finish. I placed my order understanding it would arrive within 3-4 weeks. When that window passed with no update, I reached out through their online system -- no response. I then sent a text and was told my ring was still being made. I waited two more weeks, and still received no shipping notification or FedEx tracking. I called the store directly for a follow-up, only to be told they had never actually made my ring. They offered a return and a gift as a resolution. I waited for the refund -- and again, no communication. No email, no confirmation, no follow-up. The refund eventually came through, but only after I had to chase it down myself. After more than a month of waiting, repeated follow-ups, and zero proactive communication, I was left with no ring and a very poor impression of how online customers are treated. In-store customers may have a different experience, but as an online buyer, I felt completely overlooked at every step of this process. I hope this feedback helps improve communication and order tracking for future customers.

I reached out on Yelp asking multiple jewelers about medium thick chains for memorial necklaces…read moresince we want something durable. Guy from Jeweler's Touch stood out in his quick responses and helpfulness. When we arrived that evening to speak to someone, Brandon was amazing. He was friendly, super patient, and explained everything. He understood how difficult it was to look for rose gold chains, especially when thicker too. I was super indecisive and he gave me all the time in the world to look through their gold book which had all kinds of designs and thickness scaled to life size so I could place my pendant on it to imagine how it would look. He also brought out samples of chain types as I picked out ones to see if I'd like the look in person. He ended up finding an estate gold chain that looked absolutely perfect for my husband's pendant in shine and style. We tried it for a few days (they give you 30 days hassle-free) and my husband knew it wasn't the right length of style for his personal preference and our tuggy toddlers within one day. It was gorgeous and I wished it worked out, but maybe not for us. We came back a few days later after Christmas Eve and Brandon helped me out again with the return and gave me suggestions for the length of my husband's necklace based on preference. I saw people coming in and out during the two times I went and I see why. These people are amazing, patient, knowledgeable, super friendly and not pushy at all. They want to help make happy customers who are looking for that perfect jewelry. Although we are still on the search for the "perfect" chain for each of us (we are not major jewelry people but need this to be just right for us in every way), I appreciate the help that Jeweler's Touch gave and would recommend them for anyone looking for a custom piece or specific jewelry services.

Ask for Jimmy, he is the best! He was so friendly and helpful, and repaired my father in law's…read morewedding ring beautifully. I will definitely go there first for any jewelry purchases or repairs in the future. Would highly recommend!

Jewelry Mart consists of different vendors individually run by different companies, think of it…read morelike a gem fair with different booths, so given the plentiful choices, which vendor you end up with ultimately determines your experience, and I hope you'll choose the right one like what I did! I have found some beautiful jewelry at Beautiful Jewelry! (Inside the Jewelry Mart. As you walk straight down the entrance hallway, the 2nd booth on your right.) John and his wife Sim are kind, friendly, helpful, honest and knowledgeable, which are all valuable qualities a customer needs in their jewelers, especially nowadays in an era of information and advertisement overload. Their collections are elegant, classy and just simply beautiful. I love everything they have and it's hard not to pick out something that you like from various styles of diamond rings (you can pick a mounting and a loose stone separately), bracelets, necklaces, also some jewelry with precious and semi-precious colored stones like sapphire, ruby, emerald, amethyst, citrine, tourmaline, etc. The best is, if you have a specific request of a style, design or a stone, they can make it happen because of their network and years of experience in the industry. On top of everything, their prices are reasonable! I love my sapphire ring, and my friend loves his custom-designed opal ring. He just showed John a picture of the design he wanted with a loose opal stone he bought from the opal fair in Orange County, and John turned his fantasy into reality! John and Sim are probably some of the most authentic, honest and nicest people you will encounter, and their excellent work ethic will undoubtedly deliver a pleasant and positive experience for all their customers. Other vendors in the Mart seemed nice too but I had no personal experience with any of them other than with Beautiful Jewelry. It's after all a good place to look around and shop with so many choices! Jewelry is an expensive purchase. Although big chain jewelers SEEM to offer more assurance, the jewelry here often comes with certificate from a reputable lab like EGL or GIA (Gemological Institute of America) and therefore you can rest assured you know what you're buying. Support local business and get good deals, you don't want to pay for the TV commercials by big corporate chains!

Worst place ever. I took my watch for a simple band replacement and it's been several months now…read moreand still unable to fix the problem. I keep coming back and every time I go back, they keep charging me. Up to now, it's still not fixed. Be warned.

I had an amazing experience at Robbins Brothers, and it's all thanks to Christian! From the moment…read moreI walked in, he made the whole process feel easy and fun. He's witty, honest, and genuinely one of the best people you'll work with in any retail experience. I wasn't expecting to find my upgrade so quickly, but within the first hour I had found exactly what I was looking for. Christian never made me feel pressured -- just guided me toward the perfect choice. Highly recommend asking for him by name! Remember to ask for CHRISTIAN and he will roll out the red carpet for you too!!

I had a great experience at Robbins Brothers today, specifically thanks to Eric…read more As someone who deeply appreciates horological pieces and the craftsmanship behind a fine movement, it was a breath of fresh air to "talk shop" with someone who actually understands the nuances of quality. Eric is incredibly knowledgeable and made the entire process feel like a partnership rather than a transaction. While Mary does a fantastic job taking care of my wife Priscilla's jewelry needs, I'm glad to say I've officially found "my guy" for my side of things. What I appreciated most was Eric's willingness to help me look toward the future. My daughters are still in their teens, but I've started investing now in high-quality rings and men's bracelets for my future sons-in-law and daughter-in-law. I want to ensure these legacy pieces are secured for their major lifetime events, and I trust Eric's eye to help me find the right items as they come across his desk. If you want someone who respects your time and shares a genuine passion for fine pieces, ask for Eric.

My husband and I have been customers for 30 years at Lim's Jewelry. They have exquisite jewelry…read more They do jewelry repair for a good price. They are very affordable and have fast repair services. They are reliable, accommodating, friendly, knowledgeable and the personnel are super friendly. And no matter what when I need repairs for my jewelry, I always seem to be buying more jewelry from them because they have quality jewelry. They also have a jewelry store in Los Angeles. I highly recommend, Lim's Jewelry for wedding, birthdays, wedding anniversaries rings. They have also have beautiful bracelets, necklaces, chains and so much more. You won't be disappointed purchasing jewelry from The Lim's Jewelry store.

Jenny and Sarah are the best! They have the best selection and service. Parking is easy and free…read moreand will soon add Tesla charging. Always feel super secure here w the security guard.

This is a GREAT place for all jewelry repairs, custom pieces and all other items. I had them make a…read morependant into a broach for my mom for Mother's Day's. Sadly my mom was in another state helping her sister as my Aunt's husband was critically ill. Unfortunately, my uncle died, and my mom would there for the funeral on May 9 and Mother's Day is May 10th. I was flying there for the funeral, so I wanted to bring this with me when I flew out on May 6th. I asked for it to be completed no later than May 5th. There was some miscommunication with their repair service and missed the shipment. I was heartbroken. But they had someone drive up to Brea from Los Angeles to personally deliver this piece so I can surprise my mom and make her smile. THIS level of kindness and excellent customer service is rare and I will be grateful to them for going above and beyond. Thank you for making a hard weekend into something a little more brighter. This is my mom wearing the piece.

My fiancée and I are so grateful for all the help Rameez have been to our family. He is truly so…read morekind and supportive throughout the entire process. Can't recommend this place enough!

My fiancee and I had the greatest experience with Justins Jewelers. The biggest recommendation goes…read moreto Kevin. Before I took my fiancee in, I met him in the store and he walked me through every detail of the whole process. From the shape, color, and clarity of the ring to custom engravings and hidden halos. When I came in with my lady, he worked with her to find exactly what she liked and what felt most like her, and we absolutely nailed it. He worked with me to customize a gorgeous ring, in my budget, and made the best day of my entire life even more special when I put it on her finger. Huge shoutout to Kevin and a big thank you to Justin's Jewelers. Highly recommend

Service was absolutely wonderful family owned business selections are fantastic. They value…read morecustomer service more than anything else and they are absolutely wonderful. I recommend anyone looking for wedding rings, diamond earrings, etc. Justins jeweler is number one.

The jewelry market is definitely a competitive one, especially when there's so many big name brands…read moreadvertising all over their place and their holiday specials, it's really difficult to find someone who makes you feel comfortable and not trying every method to push you into buying something. Pam, who has been in the business for at least 30 years, was referred to me by an old family friend who lives in the area. I just like to buy myself some nice gifts once in a while, and wanted to check out their inventory. I was not disappointed! Not only did she pay attention to details about what I wanted and what kind of jewelry I liked, but she was very patient with me and took all the time in the world to make sure I was completely satisfied. She showed me a variety of options and combinations. Andy, was also extremely knowledgeable and helpful during the process as well! They both gave me great prices and went home with a triple band ring, that I can't wait to show off to all my friends. I will definitely be recommending this place to all my friends and family. Come here for all your jewelry needs from new purchases to repairs!

My husband and I stumbled upon on this family owned shop while looking at diamonds. Intially my…read morehusband got a ring made but had not filled the centerstone when he proposed since he was unsure of what diamond cut I would want and really wanted to make sure that I loved what I had. Andy was kind enough to spend some time thoroughly explaining and showing the differences between diamonds to us. The following weekend we returned with the ring and also met Pam which both of them showed us how the ring would look with different cuts, clarity and color. They worked with our budget and presented beautiful options to us. My absolute favorite thing about working with Pam was that rather than pushing me to go bigger since most woman tend to want to upgrade later, she really understood that I just simply like more simple and danity things. They really helped us narrow down the type we would want and they both learned our taste fairly quickly. From there on out, this was our go to shop. Andy has also assisted us in creating custom pieces of jewerly including necklace pendents and my husband's custom wedding band to match the design of my enegagment ring. They have been so patience with us and has always delivered on their end . We even let both our parents tag along with us and to my surprised my mother in-law, mother and father had purchased jewelry from them as well. As time progressed and our wedding date got closer, my husband purchased my wedding band here including the dowry (in my culture the dowry is bride's gift present from teh ro). Pam knew exactly what my taste was based on our previous encounters along with the pieces I would admire which made the process of completing the dowry set much easier on my husband. Their shop does not typically carry many pieces of 24k gold since its not the most popular item to sell but at the resquest can bring in absolutely beautifully stunning pieaces. I had shown them the type of jewerly I would like that would fulfill the dowry and they definitly delivered. They worked with my husband picking out pieces that matched the idea of what I would love. They are very helpful, knowledgable and really take the time to help you find what you want. We have grown so close to the both of them during this journey that they literally feel like family to us. We still keep in touch til this day. I have recommened them to all my family and friends. This will forever be my go to shop.

I wanted a two-tone setting for a pear shaped diamond ring. I was so happy with my first purchase…read morefrom Kurt, a 3 stone diamond ring, I wanted to see if he could make this happen. Fortunately, I was able to go to Kurt's showroom and luckily for me he had the setting/band I wanted and the pear shaped diamond that was perfect for the setting. So a week later I picked it up. WOW!!! The ring is absolutely STUNNING! So happy I went to see him at his showroom! My first purchase was from Kurt's Etsy store, KurtUngDesign, where I purchased his 3 diamond ring, as mentioned. It's absolutely a one-of-a-kind with all 3 diamonds in equal size and 8 prong settings... they look like beautiful blooms! If you're looking for a special ring/jewelry, I highly encourage you to work with Kurt. He is courteous, professional, provides amazing customer service/communication and very competitive pricing. You will get more for your money! Thank you again, Kurt!

Kurt has been my jeweler for over 30 years! I recently went to see him in May to get my stone set…read morelower in an eternity band. Since it was a custom order, he said it would take about three weeks. It was ready a few days early. When my daughter and I went to pick it up, it was absolutely stunning! Kurt even added three small diamonds on each side (12 total) for an added special touch to my setting. I will never go anywhere else! He always provides excellent customer service and does amazing work!