Absolutely astonishing customer service!…read more A plastic piece holding the top shelf of my dishwasher in place spontaneously snapped, leaving the right side of the shelf sagging. I called Daniel, who happened to be in the neighborhood and was here in a mere 20 minutes. He identified the problem, called the parts supplier, found what was needed was in stock, ran out to get the part, came back a few minutes later and finished the job. Maybe I should say "parts" since he asked if I wanted to replace both of the shelf supports. Given the age of the dishwasher, the fact that they're plastic and that one had already just broken, that seemed like an excellent idea that hadn't crossed my mind until he mentioned it. The total time from when it broke to when he did an excellent job of fixing it couldn't have been more than 90 minutes. I've never experienced anything like it in my life!

Called in the morning and Daniel came within three hours to replace the suspension rods in our…read morewashing machine. He was friendly and super quick. I had just put my toddler down for a nap across the hall and she never even stirred. He was in and out in no time. I am confident that my washer will work much better now! Happy customer here!

Good service. Denis fixed my freezer. He fixed the problem and was very friendly and great at his…read morejob. Highly recommend SK appliance repair and Denis.

Our washer broke and we needed it repaired quick. I talked to many repair people, but SK appliance…read morewas able to quickly fit us in their schedule. They let us know when they were on their way, within the window promised. Upon arrival they were able to diagnose and fix it with no delay. I'll call the again! Thank you SKAppliance!

Let's call it what it is: A SCAM…read more I scheduled a service appointment to have my washer repaired after being told there would be a $75 diagnostic fee, which would be applied toward the repair if I chose to move forward. The technician arrived the next day within the scheduled timeframe, which was the only positive part of the experience. The technician used a shop vac to drain the remaining water from the washer and spent about 20 minutes in the laundry room while I remained in the living room. During that time, there was no communication about what he was checking, what issue he found, or what diagnostic steps were being performed. I never saw the washer taken apart, nor did he explain anything during the inspection process. Afterward, he simply stated that repairing the washer would cost the maximum amount to fix and suggested I should just buy a new washer instead. He identified the issue as the motor, but when I asked how he came to that conclusion, he struggled to provide a clear explanation and appeared unsure of his own diagnosis. A trustworthy and professional repair technician would normally walk the customer through the issue, explain what was found, and show evidence of the problem before recommending a costly replacement. Unfortunately, that did not happen here. Based on this interaction, I do not feel confident in the accuracy of the diagnosis or the integrity of the service provided. I would not recommend this business to anyone looking for honest or transparent appliance repair services.

They checked out my dishwasher for a leak and told me it couldn't be repaired only replaced. I…read morerelayed this information to my property management company and when they came back they repaired the dishwasher. Afterward, they observed the water line running to the dishwasher was damaged and leaking and tried to tighten it. He told me to watch it for a leak and tell the company if it continues. When I contacted them saying it had continued and that I thought it was strange the appliance was repaired and not replaced after what he initially said, they said the technician never said any of that and that they weren't liable. All because they didn't want to pull the dishwasher out and replace the water line like they should have in the first place. Terribly dishonest and I can not recommend them. Edit: they are now harassing me for this review and threatening to sue me if I do not remove it.

I was referred from another business person. I'm very glad to support these independent business…read moreowners~grandsons of the original owner. Damien came for the first troubleshooting diagnosis of my GE washing machine. I was able to order the parts, then Damian and his older brother came a few days later. They were very polite, respectful and really knew how to repair the two problems. They worked very well together. It was nice to see that teamwork. They ran the washing machine through a cycle to make sure everything worked well, as it did!! Prices seemed fair to support a local small business. If needed, will definitely use them again.

The appliance repair service was okay overall. The technician was polite and eventually fixed the…read moreproblem with my washing machine, but the appointment took longer than expected and communication could have been better. The repair worked, but the experience was just average. I would consider using them again, but I hope for a smoother process next time.

So grateful to Top 1 appliance repair! Woke up to water all…read moreover my kitchen floor as my refrigerato/freezer stopped working. They came out and fixed it before all my food spoiled. Excellent service! I will use them again. I highly recommend Top 1 Appliance Repair!

Every once in a while, we need something fixed in our homes, and you know that feeling of having to…read morepossibly scramble to find the right person for the job?! I've done the hard research for you. The part easily could have been ordered directly from the manufacturer, but unfortunately, the manufacturers customer service department was impossible to deal with, which forced my hand to find someone local. This particular part absolutely is something I could have done without a repair person but here we are. Yelp has a project feature, so if you haven't used it before it definitely is a tool that works. You search for the service that you need, and what needs to be done, answer a couple of very easy, quick questions, and then click the button for estimates. Next thing you know, you'll be receiving text messages, phone calls, and all of a sudden you were going to be everyone's best friend. Depending on the service that you need, this will either be incredibly helpful, or make you feel overwhelmed. Needless to say, after speaking with more than a half a dozen appliance repair companies, and being put through the ringer and bombarded with phone calls and pushy people either demanding I'm making an immediate appointment, or refusing just to have a conversation with me, I decided on Top 1 Appliance. Here's why: They were absolutely the most reasonably priced for the service call and the work that needed to be done. They were not pushy on any level, and that made a huge difference. They were willing to come out the same day if I had time at no additional charge, or my case found another day that works for both of us. I knew this would be an easy and quick repair, and less than 20 minutes, the repair was made, and the repair tech was paid and on his way to his next job. The only thing that made me uncomfortable was that I had wanted the old parts left, and the tech wasn't willing to do that which did not make sense. Top 1 is incredibly easy to deal with, and I should also add that they reached out to me before the repair, they simply asked if I had found someone or if I still wanted their help. Seriously that easy.

Unfortunately, my experience has not been good. I have been waiting for a light bulb to be…read moreinstalled in my microwave for 3-weeks. Plus I already paid for the service. Hopefully, it will get fixed soon :-(

We had an issue with our washing machine. Got in contact with Sac Metro Appliance Repair. Kelles…read morewas able to schedule an appointment the very next day! He diagnosed the problem quickly and ordered the necessary replacement parts. Two days later the washing machine was running like new! Excellent customer service, quick response, and our machine running like new deserves five stars!!

We had issues with our washer not draining the water after each cycle. Ran a quick yelp find, came…read moreacross Vitalii with ProFlex. Setting up the appointment was easy. Vitalii reached out to our family on a Monday night. Explained to Vitalii that I needed to leave before noon to the Bay Area the next day so I needed an early appointment scheduled. He locked me in for a 0900-1100 appointment time frame for the very next day! On the day of, Vitalii gave me a heads up before arriving to our property. Arrived, pre-diagnosed the issue. Gave a clear honest opinion of next plan of action and executed with flying colors. Turned out it was a really bad clog that he took care of. He ran a post diagnosis to ensure everything else was working well with the washer before he concluded his work. Washer works well now and I couldn't be more happier with the results. Came in at 1030. Finished job at 1130. Vitalii is a very honest, knowledgeable and skilled worker. His rate to fix my washer was very reasonable. In this day of age where most people will do anything to make money off of people, I am grateful that people like Vitalii still exist. You can trust this guy with any appliance issues. Thank you again bro and much aloha!!

My front loading washer was leaking into the pedestal drawers and the floor underneath…read more They came out the same day and temporarily stopped the leak so I could continue doing laundry until a new gasket arrived. He replaced the gasket 4 days after he ordered it. He is friendly, thorough, and very competent. I would recommend this company to everyone.

Bill and Colton were so professional with a "To be honest attitude" Was so refreshing. They treated…read moreme like an actual human being by engaging with my family and myself. They both kept the communication alive and constantly kept us informed with the entire process from start to finish. They are a great pair of employees! I'd definitely would love to work with them from now on

Pure disappointment with this business. Customer service, friendliness, competitive pricing,…read morecommunication, and overall concern aren't their strong points. Like many in the Del Webb community, bad experiences were the topic of discussion for a whole dinner conversation. With so many other places out there- Best Buy, Costco, RC Wiley, Home Depot, Lowe's - V.O. doesn't do anything special to stand out for business. Maybe if you have a simple transaction it would be fine, but have a problem or an inquiry? You'll wish you went elsewhere.