****NEVER BEEN TO THE STORE****…read more However, when the store came to us to deliver and set up our new TV, Best But is Blessed to have a young man named Ethan on the team! Professional but comfortable. Smart, engaging, and HELPFUL! A stellar individual

I ordered a washing machine pedestal online and had it shipped to the store in Brandon. I made the…read morehour round trip drive to pick it up. The associate loaded the pedestal into the back of my vehicle. I drove home and went to remove it from the back of my truck and noticed it had another person's name listed as the "pick up person". I then looked further and saw it was a GE and not the LG that I ordered, and the order number did not match. They gave me someone else's order. I then called their store number and was routed to customer service in India, who was absolutely pathetic in the level of service provided. They could not confirm if my order was still in the store. They could not contact the store to ask. They could not ship the product I paid for a week ago to my house and pick up the incorrect one they gave me. They just advised I had X days to return the product and they recommend I drive back to the store to see if my order was still there. PATHETIC customer service. I will not be ordering from Best Buy again.

Customer service service was perfect. I even had the same man sell me a refrigerator after buying…read moreall my appliances from them a little over 10 years ago he remembered me and I remembered him.

This review is for the Brandon Store In June 2025 my 8 year…read moreold GE French Door fridge crapped out bad condenser. Lost some frozen and fresh food due to the issue. While I love using Abt Electronics out of Chicago - due to the rush circumstances I had to rush the order and decided on F Tate (insert any F word you want)... Within a few days I received the replacement I ordered and within the day, it stopped working! More food gone bad! Called Ken Gough and emailed... Ken indicated he had no ability to provide a prompt a quick turnaround for a replacement. A new order was placed...That fridge did not last even 8 hours and it was not cooling! Yes - more food was spoiled and tossed out. 3rd try... I finally got a GE Fridge that worked! I have had conversations with Ken, by phone as well email. He is ineffective at any level of customer empathy, or responding in a Service minded manner! Takes an order acts rushed most of the time... he is selling only to help Ken Gough make a buck! I have asked for some consideration due to their reseller relationship with GE - that I would be provided any form of remuneration for the amount of food loss and time invested in a final resolution. NOTHING offered! This is the last time I will buy anything from F Tate Appliance... and I will be proactive to insert bad reviews to folks I know as well on the Nextdoor app for my community and Facebook too!

I'm currently working through a warranty swap, and I have to say--Tavaris and Danielle at this…read morelocation have given me some of the best customer service I've experienced anywhere. I know situations like this can be frustrating, but they have handled everything with professionalism and genuine care. I'm so impressed that I'll actually be switching the store I shop at just so I can continue working with them.

Came in to get parts for a hot water heater, needed to change out the upper thermostat and a…read moreheating element. Was able to find the parts I needed quickly. At the time I came in it was terribly busy so I did have to wait and line a little bit to get out of the building. The parts for inexpensive so that was good. The cashier who assisted me was very kind and friendly.

I walked into this massive Best Buy and the confusion immediately hit my face. I had no idea which…read moredirection to go to for my podcast microphones. Sasha saw my face and instantly offered assistance. She took me directly to the section and offered her expertise with a smile. We mulled over the mic options for a minute, and I was satisfied with the choice we made. The wonderful customer service didn't stop there. Trevor was my cashier, and he looked happy to see me and happy to be at work. I was delighted with his enthusiasm and pleasant demeanor. Overall, I got what I wanted in my price range, the store was clean and well-lighted, and the service was out of this world. 100% satisfied customer.

I went to the Best Buy in Brandon last week to purchase 2 smart TV's. I stood around for a while…read morewaiting for someone to help me and finally approached to male employees for help. They both acted like I was bothering them, not to mention gave me zero eye contact. One of the men answered my question but had no social skills whatsoever. I understand that everyone has bad days but I treat people the way I want to be treated...with respect. The person that made up for my negative experience was Mia!! She was so sweet,professional and genuine. I asked her if she could call someone to help us to the car with the TV's and she said, with the biggest smile, I'll be happy to help you!!!! I would absolutely not have purchased anything from your store if it weren't for Mia! I hope you know what an asset you have in her. Thank for for your time. Amy McLeod

I put in a request 2 weeks in advance for this company to come out and look at my washmachine, the…read moreday that they were supposed to come out they texted me saying it was cancled saying they didn't service this machine. Very confused why I had to wait two weeks for them to tell me that when I gave the model and serial number when setting up the appointment so I called to ask why, letting the guy know I've been waiting two weeks without a washer. He said he doesn't look at the appointments to the day of and that I should go to back to California. Get a life and learn how to do your job.

would give less than 1 star if I could, the guy was not very nice on the phone when I 1st called to…read moremake appointment, charged me $225 to change out a part, gave me a 90 day warranty on part, it lasted less than a week. When I called to tell him that, again he was nasty on the phone, he said he would have to change out a different part and charge me and additional $200 stating that the original part he changed could not possibly be bad, must be something else. Stand behind your 90 day warranty much? NOT

We have used Marcone's for years. Before they were even at this location. For several different…read morebrands and several different appliances. They always had the part in stock and I mean every single time. Easy in easy out and very courteous.

This is my third visit to Marconi appliance supply. Each time I have shopped for the appliance…read moreparts I need on the Internet before coming. In every case they have been either cheaper, or within a couple of dollars of the best Internet price. They have always also had what I Need in stock with no waiting. Super nice people to deal with also. You can return anything you don't use as long as it's still in the packaging.

I really like this Service company... every time I have contacted them for service a reasonable…read morediscussion unfolds relative to identifying the issues with the appliance, suggestions and then if and when service is more than likely, an intelligent and reasonable discussion around the logistics of time, date etc. I highly recommend this service... Also, for those that get "creeped out" about the aura or character of a service person coming into your home, you will have absolute confidence in this man's character, elevating your trust in his capabilities and great service!

If you have an appliance that needs repair, I recommend Freedom Appliance!! They were very…read moreprofessional, timely, and affordable.

What a great place to pickup additional items for a large project. I want to give a shout out to…read moreJose, & Allan from the flooring department, they're awesome! Both gentlemen were helpful even though the vinyl I chose wasn't in stock at this location. They helped me gather all the remaining supplies, which I wouldn't have known. Keep up the great work, guys! Also, when I picked up my flooring today, Antonio loaded the boxes in my suv, and was so nice and respectful! He's young and has potential in this chosen field. Thanks! Denise L.

This was a couple days ago and I was pleased to walk-in and see Susan handing out delicious hot…read morechocolate and cookies from Morrenos bakery at the front entrance. After chatting for a bit I asked her for a little guidance and sent me on my way I was able to get everything I needed without causing my self any confusion!

WORST customer service. I've been waiting for over a month to have my washer fixed, spent over 2…read morehrs on hold, and I'm currently waiting for someone to call me back. They have hired terrible labor to fix my washer and dryer. I'll never purchase anything from them again.

Had to get some pants for mom, they had a great selection. Was able to find a couple of pairs for…read moreher at a great price. I will stay that this place gets lots of traffic, the store was packed!

Since moving on this side of town, this ross location has been very convenient.The lines aren't so…read morelong even during the holiday seasons.But then again I love to visit as soon as the store opens.So I can be in and out. I found a lot of household products, especially because i'm a sucker for pots and pans. I found some of my daughter's christmas gifts here, and I was just grateful that they were so affordable and there were so many options to pick from most of the store right now is filled with toys so definitely visit and get an affordable christmas gift for your loved one.