I'm surprised this location has so many over years because I visited customer service to do an…read moreexchange and they were lovely I also ran into abby who is this school manager as I was going to watch hardware and she was so kind to talk to me about just been offered five days but she was happy to help me locate what I was looking for she says they often just make things around she was unsure and didn't want to point me in the wrong direction This was very clean well managed, and I enjoyed every interaction with all the employees

The Home Depot in Ellisville has top-notch staff, and the team at the Pro Desk is absolutely…read morephenomenal. These guys consistently go above and beyond to take care of their customers. Ben, Scott, Mike, and Rico deliver some of the best customer service I've ever experienced. This Home Depot is hands down THE BEST. As a project manager for home renovations, I am constantly ordering building supplies to be delivered to my projects. Anytime I've had an issue with an order, Ben somehow waves his magic wand and makes it right. I honestly can't say I've ever received this level of service from a big box store before. I also want to call out Shirley, one of the store managers. She genuinely engages with customers and isn't afraid to jump in and help wherever she's needed. That kind of leadership really shows. This location sets the bar high for customer service--well done!

I needed a piece of single strength glass cut for a picture frame. I talked to a very polite person…read moreon the phone and was able to give him the dimensions of what I needed. In about an hour, it was waiting for me at the checkout desk and I didn't even have to pay until I picked it up. Everyone in the store was polite also.

Management change has definitely affected the quality of this store. I went in to get paint and no…read moreone in the store knew how to mix it. On another occasion went to get a cup engraved. They said nobody knew how to use the machine, they are often quite snarky. I heard a man ask about when popcorn machine was going to be fixed after being told it was broken. She told they were tired of cleaning it up so they weren't gonna fix it and she's tired of being asked.

All you need home improvement…read more This lowes is large and in charge with a vast garden section to lumber yard. Guess what, they also have a clothing section in case you need clothes to last during those rough and dirty jobs. They also added a pet section! Lowe's locations are pet friendly. Fun tip: don't forget to grab your gift cards. This location has a wide variety of options for gifting like their sister company Walmart. This location has a very large parking lot with plenty of accessible and pro parking. I hate the in and out doors but it's manageable. They also went to a self checkout system for the most part which can be annoying when checking out pvc, wood, and other small items not in packages. The value is great but they may not have as many luxury items like their competitors. A main brand at lowes is craftsman (red brand) and Kobalt (blue brand). However make sure to ask about the their delivery and install services for flooring, doors, laundry, and kitchen appliances.

I can always count on lowes to have what I need with my garden. They seem to have great variety of…read moreflowers to make my yard colorful. Staff is friendly and the prices are fair.

One of my favorite places to shop. I come for the holiday decor and dog items. They have great toys…read moreand cute dog sweaters. They have great prices on the toys I buy for my dog. Also their bird seed. Huge bags for the same price you'd see for smaller bags at other stores. Staff is always helpful when you need assistance as well. What helps is they have everything you need. I came for bird seed and could also buy bathroom cleaner a few sections over. Great store for your home needs

Poor service. Selection is limited. They advertise sales and rebates, but when you get down to the…read morenitty gritty charges for miscellaneous things like delivery they rip you off. So, the value "looks" good, but in reality it's no different than shopping at other hardware stores like Lowe's and Home Depot. When you buy a product they act like you're getting a deal because of the rebates, but you have to pay more to begin with for the same products elsewhere. The rebate thing is a total gimmick and Menards is a ripoff. And, they make you go through the work of mailing in the rebate form (which could be an online thing but it's not) just to get back to the price you'd be paying elsewhere. Menards is a ripoff. They also charge about 9x more for delivery and set up compared to Lowe's. We paid $250 for a delivery and set up of a refrigerator and range to a first floor kitchen with no steps and Lowe's charges $35 for the same exact thing. Menards also charges $145 additional for pickup if you change your mind and return the item within the 7 days they allow (we changed our minds on the range), but at Lowe's it's FREE for a pickup of unwanted items that you had delivered if it's within 48 hours. Any way you look at it there's a ripoff going on at Menards. So, in conclusion we paid almost $400 in delivery/set up fees with the added pickup fee included in that price. $35 @ Lowes for same thing.

Pete Clark - a manager at the Chesterfield Home Depot - is definitely customer service driven. I…read morehad been given the run around in trying to get reimbursed for my rental equipment deposits - which were never utilized. I finally talked with Pete & he immediately & satisfactorily resolved the issue. Thank you Pete - I will keep coming back to the Chesterfield Home Depot!

The girls at the customer service desk so kind laughing and having a good time…read more They promptly helped me with a return for a chainsaw and helped me find a new one

We come to Home Depot quite often for everything. Home improvement inside and out. Also cleaning…read moresupplies, outdoor decor and so much more. The staff is usually friendly and helpful when needed. Is say they have a good value for items. I notice they carry different brands for an item that fits each price range which is nice.

Very well organized and open. Fully stocked. Came in to look for a fridge, and washer and dryer for…read moremy new house. There were a few selections to choose from. The prices were up there, not sure what the normal price range of appliances are. I however didn't enjoy not being greeted by the sales rep, as she stood there, looked and me and continued talking with other customers. I would've liked to have been told I'll be with you shortly, etc.

I had an extremely disappointing experience with Lowe's regarding a door purchase and installation…read more On September 18, 2025, I paid $5,991 for interior doors with professional installation included. The contract listed an estimated delivery date of October 18 and completion by November 17. Installation was scheduled through Lowe's Installation Partners for December 17, specifically to ensure the doors were installed before the holidays. The doors were delivered, but the installation never occurred. On December 17, the contractor no-called, no-showed. Lowe's did not intervene, escalate, or provide a solution. Instead, I was told to wait an additional month for installation, with a proposed date in mid-January. As a result, my living room is now filled with uninstalled doors and construction materials, with guests arriving for the holidays. I only accepted delivery because Lowe's assured me the installation would be completed as scheduled. When I requested cancellation and a full refund due to Lowe's failure to perform, I was told I would be charged a 20% restocking fee for "special order" doors--even though they were not custom-made. This experience shows a complete lack of coordination between Lowe's and its installers and no accountability when commitments are missed. Do not offer services you cannot commit to or fail to proactively manage. Given what has already occurred, I have no confidence that the doors would even be installed after another month of waiting. I would strongly caution anyone considering Lowe's installation services to look elsewhere.

I went in to get potting soil once I got home and I planted my palm tree I noticed the smell of the…read moresoil was horrible. I thought okay no big deal it's soil. A few days later I had worms and flies alll over my plants. I had to throw away one of them and was only able to save one. As to the store experience the staff was very nice and helpful.