I recently purchased a previously leased 2021 Jeep Grand Cherokee from them. I found Lenny to be…read morevery easy to work with. He was very knowledgeable about the car. I found the price to be fair and received an excellent value for my trade. When I picked up the Jeep, it looked brand new inside and out. I haven't had the opportunity to visit the service department yet, but hope that the quali8ty of the sales department carries over.

Estimate took 8 days No communications…read moreCharged $200 for $7000 Estimate for brakes and steering shaft. Never mentioned a cost for Estimate I'll never go there again. Had to ask mark for written Estimate after 9 days still didn't have one.

The best, car was clean as a whistle when i saw it. Had a few issues that were taking care of…read morewithout any hassle. Recommend them to anyone looking for a car. Great people, can't say enough.

09 kia sedona 106k miles just had to put new tires on…read more Great price and service. thank you Jason,I will be back.

We are from out of town and got a screw in our tire. We just stopped by to see if they had an air…read moremachine or see if they knew where we could get it patched. They actually offered to repair it on site immediately even though we drive a foreign vehicle. Steve was the gentleman who too great care of us! Very professional along with the lobby staff!

Really appreciate the "assistance" attitude rather than high pressure. Third vehicle in five years,…read morethis is first SUV type as these old lady legs had trouble exiting low sedan. Tyler was very engaging.

Recently bought a car from Virginia and it was cold dead. I called up the folks over at Royal Auto,…read moreand not only did they send over a tow truck, they checked and worked on my car that same day. They found the problem, fixed it, and only focused on the problem areas that needed to be addressed. No added charges, no double talk, just straight to the point problem solving. I was so blown away and appreciated them so much that I plan on using them as my main mechanics. They get the highest of recommendations from me!

Had my car for 2 days and didn't fix it. But charged me $220 for a smoke test, and driving my car…read morearound for two hours. No communication. Left his sweater and deodorant in my car then proceeded to call my phone so much I had to block his number. Weird interaction and bad service.

Got an oil change and NYS Inspection. On the multi-point inspection that they do with an oil…read morechange they failed all 4 of my tires with 4/32 tread. They never mentioned this to me upon pickup. I only realized I needed tires when driving back from Myrtle beach that same week in a rain storm & my car was all over the road. The tires have 31,000 so they aren't that old. On the NYS inspection I know my drive side wiper blade was torn because it was leaving a streak & I had checked why weeks before. Although my vehicle still passed inspection, again with no mention of the torn wiper. I will not be returning to this dealership for service nor would I recommend them to anyone.

Have been completely ghosted since I bought my truck. Cole Johnson is ignoring my calls. Promises…read morewere made and broken by this dealership. They pretend to care until the sale is made. Avoid at all costs.

After a miles of strange behavior but no warning lights, my car stalled out right at their driveway…read more(good timing!) Everyone was helpful, they added oil at a very reasonable price, and got me on my way. If I lived closer, this would be my garage.

I had several dealerships to choose from as I was searching for new/cert used car. I ended up here…read morebc jeep was exactly what I needed. The experience has certainly changed thru my years. I didn't go in haggling and stupid me let my guard down just to get a deal done. The credit app/ process imo is less than straight forward as they present you with " options" on your payments ( they initially DO NOT show you the payments WITHOUT some form of EXTRA warranty on it) When I declined any warranty I was hounded by credit manager for next 10 mins and basically he insinuated how careless I was being for not choosing any! Upon arriving home I noticed various things I needed to repair ( wiper blades were falling off, fog lamp burned out , and now realized NO spare OR jack/ lug wrench at all!) People, maybe it's just me but for a 3 yr old jeep that has the SIMMONS ROCKWELL name on license plate frames ( oh yeh and NO license bracket on front!) and emblem on car you would think they could do a complete check for these NECESSITIES!! They probably got a good 1500-2000 profit on me and already will cost me another $250 to pay for these things since I've yet to hear back from them. Be careful

I would recommend this dealership. I leased a Mach E recently and had the attention of the entire…read morebusiness staff. The vehicle presentation was very informative and it took about three hours from the time I decided until we were on the way home.