Great experience! Shelby came out quickly when we needed him and did an amazing job fixing our A/C…read more Shelby was professional, knowledgeable, and very kind. It's hard to find companies that are this reliable. I would highly recommend them to anyone needing A/C service!

They are always professional and do a great job every time. Would always recommend them. I have…read morebeen working with Arrow for several years now. we use them for two different locations.

Milton installed a new 3 ton system in my house, he did in short order in one day, nice clean…read moreinstall. he and his crew are top notch, thanks Milt

Excellent service work and products are fairly priced. Definitely the people to call for all your…read moreAC Needs.

Coast to Coast was not my lowest estimate but the what I experienced from watching the installation…read moreof units at neighboring homes I had a comfortable feeling from the sales person (Hunter) coming to the house, communication with office, to the instillation process by the two installers () . The installation req

I was banned for life put warranty claim for ac few years ago tech said attic ducts needed to be…read morereplaced I asked if warranty covered it he said he would check with boss. The tech showed up next week with ducts stuff I asked son go out and ask if it was covered they said the needed 1200 bucks money I didn't have the crew left never did I authorized this later I called office to ask simple question and told was banned for life.

Great customer service. Had to have them out for an after hours repair. They came quickly and had…read morethe capacitor available for a quick repair.

This company said I needed to replace my ductwork and after the old ductwork was pulled out they…read moresaid I didn't need to replace it, someone who didn't realize that they were shooting themselves in the foot by saying such a thing. But of course now that the duct work was pulled out there wasn't much I could do. They did the work in the winter when The real test of how it worked wouldn't be seen until the summer. I was told that I did not need a permit to have it done when in fact I did. They didn't want to do it because it required an extra trip to the city and also a mechanical drawing regarding how it was set up. I insisted on it but if you don't have a permit the customer can be fined for it and before us to pull all of it out and have put in again. There are things they promised to do that they did not do. They've been to my house when it was first installed nine times to fix what they messed up that was very obvious. I told them many times to please be sure to redistribute the insulation in my attic so that it did not block the vents that pull the air through the attic and out. Summer has come and with my air conditioning running the humidity in my house is 65%. And each room there are vast differences in the temperature. Every time they come they say that the problem's been corrected and it has not. I've been diagnosed with heart failure and trying to breathe humid air is the worst thing for me. They have found every excuse not to fix the problems I spent all this money to be exactly where I was before I replaced the ductwork that I didn't even need. If you've had ductwork installed or any work by this company I would truly advise you to reach out to the city or county you're in to make sure that everything is fine If not please report it to them immediately so they can investigate you do not want to be in a situation where it's going to cost you thousands more to bring everything up to code. They came not too long ago because I kept telling them it was so humid in the house I couldn't stand it. If I put a bowl of water out from my dog the very next day it's going to greenish shade to it. The guy comes and he says he's really not sure how to increase the blower speed on the air handler he talks to someone comes back fiddles around a little bit and says it's been fixed and it should level off in a few hours. About 5 hours later I'm thinking wow it's really kind of chilly now and I look at the thermostat and he has the temperature down to low 70s and put the fan on non-stop rather than automatic. That is crazy I could have done that. It didn't correct the problem he just simply came in did this and then ran off with his tail between his legs. This company has disappointed me so much. They do try to get you to do everything in the winter so when you sign off that everything is fine because it does appear to be fine then they try to find an excuse not to help you. I would strong advise you to not deal with this company I know that they do electric and everything else but if theytreat customers as they do for duct work I wouldn't want them to do electric on my house or anything else. I'm going to have to proceed legally and also because of my health issues I was told that I can pursue criminal negligence. I will speak to an attorney that I was referred to and try to get this resolve that way. It's such a shame that it comes to this. So all I can say is please if you've had any work done by this company check with your city or county and make sure they did the permits and please try to avoid them at all costs.

Great service with a smile. Robert found that my flap was stuck on top of the vent when he went up…read moreon the roof. $75 is reasonable; don't wait too long like I did by wasting electricity, putting myself at a dangerous risk and overburdening my new dryer...not smart.

Responded quickly to our service call. Ordered the necessary parts and installed professionally. We…read morewill definitely keep them as our go to for any future needs.

Dunnellon Air & Heat technicians are very knowledgeable, dependable, personable and reliable. We…read morewere without ac on a Friday and had a new system installed by the next Wednesday. I definately recommend for your HVAC needs. A local (non-chain) company. Eric and Natalie Truman Oak Run/Ocala

Sadly, I have decided to never use this company again. I was a loyal customer of theirs for…read moreapproximately 20 years. Rick serviced the unit that I inherited when I purchased my home and then installed a new unit around 10 years ago. He was a true professional in every aspect of the business. He personally did most of the annual maintenance and was always responsive to my phone calls with questions or minor issues I was having with my unit. I considered him a friend beyond our business relationship. I understand that he retired a few years ago and sold the business. Things are NOT the same today. When I recently had my annual inspection the technician mentioned that the motor was excessively loud and would probably need to be replaced in the near future. He checked with their office and informed me that it was still under the 10 year warranty. A few months later I called their office to see in a technician could come out and reinspect it. No one ever returned my voice mail. Over the next couple of weeks I left 4 unanswered messages explaining how I was a loyal, long term customer and needed their help. They did not ever answer their phone or return my messages. I decided to keep trying and called 10-15 times and they did not once pick up their phone. I was so disappointed in their lack of professionalism that I decided to inform the owner of what was happening. I emailed him a detailed account of what was going on (and confirmed it by regular mail in the unlikely chance that he didn't receive it) and I never heard a word from him either. I do not plan on even trying to contact them again. I know that my existing a/c is "on its last legs" but I will not be talking to them about replacing it. This is very sad to see a company go from being the best air conditioning company in the Dunnellon area to one that doesn't even answer their phone. John Garmong Dunnellon, Fl

Terrible service replaced parts not needed. A week and a half and left parts laying around and…read moresaid they don't know what is wrong. And idiots. Had to hire someone else.

Pleasant tech but did not know how to use my doorbell and I was just lucky to hear him knock. Then…read morehe leaves the unit on HEAT at 80. I wondered why it had gotten so uncomfortable back at my end of the house and got a shock when I saw my thermostat.