I recently had an estimate on my 2007 Cadillac Escalade of over $3,000 of repair items. I took it…read moreto Pro Services and they informed me that more than half of the items were not necessary at the time and informed me how to monitor these as the vehicle progressed.... speaking with one of their employees, he informed me that their goal is to provide accurate and honest work so people will keep coming back. I can't tell you how good it feels to have an honest repair shop so close to my house... I will be going back for any further needs and will highly recommend to anyone in the GR area to go to pro services before anywhere else!!! Also, they are timely and accurate with how long it will take... I had very little interruption in my day because they were right on it!!

Pro Auto Service consistently delivers excellent service with a focus on honesty and transparency,…read moremaking them my go-to for all car repairs. Tom who has worked on my Van does an excellent work and he is highly skilled! Brian clearly explains the issues found and provides detailed estimates before any work is done. They prioritize customer satisfaction, ensuring timely completion of repairs and always going the extra mile to address concerns. I highly recommend them to anyone looking for a reliable and trustworthy auto repair shop :).

Called prior to making an appointment and was assured that a repair estimate would come at no cost…read moreto me. Upon arrival, I explained my situation and even mentioned whoever I spoke to earlier that day confirmed a $0 dollar transaction. Front desk gentleman confined to print out papers that concluded a $59.95 service fee is to be paid before inspection and if I "get the repair done at this location" the cost would be reduced by $59 dollars. Although these gentleman were welcoming and respectful, I question their overall integrity seeing as the tuffy 10 minutes down the street did the estimate at no cost (like their websites says)

i recently had my vehicle in one of the tuffy shops , for transmission R&R and the service…read more writer, had a bit of a issue, for a reason of a lease deal, where we leased the vehicle from, put in a specific kill switch, and for some reasoning it caused a problem of getting our car started, though it took a day or so , the kill switch was removed , and the vehicle became operational right away. overall the costs was a little bit high , though we planned for it and it turned out to be less than what we were quoted by other shops. i am glad we chose Tuffy's for our vehicle repair .

This review is primarily for their service department…read more I've only come here for a couple of oil changes and a tire rotation. Service was pleasant and quick, both in the garage and at the payment desk. They weren't pushy, nobody was snarling about anything, and they got my car done on a rainy Monday in about 15 minutes, oil and tires. They also provided text/email notifications about recommended work, a link to pay online, pictures in the email and printed out regarding the recommended work, etc. Very fast, very well-documented, very easy experience for the customer. We didn't end up buying our car here due to unrelated circumstances, but the salesman we worked with (was it Nick?) was entirely pleasant, knowledgeable, and not at all pushy or impatient. He seemed to enjoy his job and to enjoy working with people. While Toyota was pushy and had terrible customer experience, including endless calls and texts even after we told them we're not interested, Subaru was totally chill and respectful the whole time.

Brock was absolutely amazing! I found the vehicle I wanted on line, he called me the next day in…read morethe morning to touch base, verified the vehicle was still available, I did not even need to test drive, I had everything ready with my credit union to buy, set it all up was there a few hours later to finalize everything. Brett on the other hand needs to work on his people skills, he was overly pushy trying to sell more warranty options I just could not do as I had just paid a large amount of money for my 2025 I just purchased. Wanted me to pay an additional $2,000-$3000 for more additional warranty. I politely declined and just was going with the factory warranty, kept going on about what they all covered i again politely declined, he did a very good job making me very unwelcomed bc i was refusing another warranty, like the $28,000 check i just handed him was not enough. Failed to Go over what the factory warranty offered, failed to go over what it covered, failed to Let me know incase I needed to use the warranty where I can go to get an issue fixed. I had been working my ass off to get a new car, I have NEVER owned brand new and this was a very exciting time for me, and he made that part of purchasing like I didn't even matter he was just all about the money.

Great communication, fast service! Got it in, got it done and at the lower price quote!read more

Tedd and Margo took good care of my vehicle when we had a transmission line fail They explained…read morethe issues and communicated clearly.

absolutely phenomena, ryan helped me get my dipstick out when it was really wedged in there and…read moreeven helped me fill my transmission fluid! so helpful and kind, answered all my questions, definitely recommend! really appreciate the help!

From Kalamazoo. Could not find a local transmission shop with good rating or reviews. Searched…read moreYELP for a quality shop. Grand Rapids Transmission stood out. Great ratings and reviews. 55 minute drive from my home. Was worth every minute of it! Ryan got me in first thing. He educated me on my transmission. Showed me examples of components that made up my transmission and allowed me to ask a ton of questions. Shop was spotless and organized as was the waiting room. Arrived shortly before 8:00 and was back home in Kalamazoo by 10:00. Haven't experienced this type of service in a decade. I highly recommend Ryan and this location. I'm a car guy and I would not go anywhere else for transmission service. Will tell my friends and will come back. Work completed: transmission pan change out, new fluid, gasket and filter.

Customer service was great, but the quality of the repairs did not meet expectations…read more After picking up my vehicle from an insurance claim, I noticed multiple issues with fitment and finish, along with an unexpected additional charge at pickup that wasn't clearly communicated beforehand. As a result, I've had to go back through insurance to have the work re-evaluated and will be getting the repairs redone elsewhere. I am very disappointed in the quality of work delivered. If you care about your vehicle, or especially if you're a car enthusiast, I would strongly recommend staying clear of this shop and seeking out a more professional and detail-oriented repair facility.

I trust this place with my auto body repairs. They were efficient and spot on and in every detail.read more

I have bought two cars from John and Sons. I'm planning to buy a third. They have some of the best…read moreprices in town and I've always been happy with the value for the price.

The John and Sons crew are honest and helpful. We've purchased several vehicles from them over the…read moreyears and have only had great experiences each time. We call them first any time we are looking for a car.

Drop my car off to get work done, and they had it towed away from their shop without any notice…read more.... Super shady I don't recommend anybody doing business here !!!!!!

Lauren at front desk, is super friendly, personable, and knows her stuff!! All the employees smile…read moreat you, say hello, they are quick and efficient! They allow for coupons. Convenient location, clean facilities and AMAZING customer service!!! This will be our go to spot for our vehicles! And much less expensive than competition. And only use fully synthetic oil which for us is a huge bonus as others said we can do conventional oil and I know that's not true on newer vehicles!!! Thank you Tuffy you made my morning much better!!