Very helpful, very accommodating and extremely reasonable. 10/10, would recommend. I had a unique…read moremodel of heater and while they had some issues troubleshooting, they stuck with it, didn't charge me any more, and actually gave me a great deal on a replacement, which they rushed down to Redlands to get same day.

They showed up when they said they would and did an excellent job repairing our furnace. Nightly…read morerecommend.

I'm giving three stars because about 3 or 4 years ago, we purchased a cabin in Crestline, and the…read moreFurnace was at least 40 years old. Needed to replace it, and Kirk did a great job at a great price. Next, we added a split unit to heat/cool our two upstairs bedrooms. Install was reasonable and it worked well - until it didn't. The business changed owners a few years back, and it's been a struggle to keep the split units working. After some time, Jake came through and fixed our split unit, even adding a surge protector for free. I'm hoping things go smoothly from here. Be aware that surge protection is important on the mountain with all the unplanned outages we face.

We experienced unacceptable and inconsistent communication from Jake of Cantrell's during one of…read morethe coldest weeks of the year (and Christmas holiday week). For the first part of the week, our furnace heat output temperature would not raise above 65°, and after his visit, as tempertaures dropped outside, indoor temperatures dropped as low as 54°. We told him that cold air was blowing in continuously and the furnace would stop all day long. Jake came to our home and told us a specific part was needed and that he would order it. The last update we received--while nighttime temperatures were dropping into the 30s--was simply that the part had been ordered. After that, there was nothing - for over a week and half. Time passed with no updates, no price quote for the part or installation, and no follow-up of any kind. We were left completely in the dark while living in freezing conditions. Two days ago, we finally called emergency service from ACE HVAC. They drove from Hesperia to Crestline at 8pm, diagnosed the issue, ordered the part the next day, and had it installed that next night. Meanwhile, Jake never even texted us back when we asked him what was happening with the part. Our texts were left on read. Cantrell's installed our furnace/HVAC system just four years ago, and as loyal customers, this level of service is unacceptable. For those of us living in the mountains, reliable HVAC service is not a luxury--it is a necessity. We have limited options due to our location, and companies that serve these areas should understand the responsibility that comes with that. Allowing customers--and their pets--to go without heat for over a week during sub-freezing nights shows a complete lack of urgency, accountability, and basic compassion. We were left waiting with no answers, no transparency, and no courtesy during a situation that should have been treated as an emergency.

Got a decent bid from Logan for furnace replacement and A/C addition on a 3 story downslope house…read more Unit is under the bottom floor. Installation went well. Logan was onsite and he and his crew were excellent, and all work was done well in a timely manner. System tested out ok, but A/C flow on the top floor was poor (heat flow was fine), and a booster fan was suggested for the lengthy top floor duct path, at an additional cost. The booster fan was installed in short order, when I was not home (part-time home) - all good so far - 5 stars for sure. .... but when tested the fan ran with the heater, and created a blast furnace on the top floor. Call to Logan and he was able to swing by and change the fan to run A/C only. Being winter we only ran the Heat and it was fine. As this summer approached found that the A/C would not run at all, no booster fan, no fan at all, although the outside unit is running... Multiple phone / email messages to Logan / Arrowhead Air have gone unreturned. Not good....! Hope I don't have to call somebody else.

Logan and his team replaced my furnace within a week after giving a quote. It was significantly…read moreless than anyone else. They are honest, thorough, and completed the job in one day. I have an HVAC company that I can trust. Won't be calling anyone else.

My husband and I had a great experience with Higher Grounds Heating and Air Conditioning. David was…read morevery easy to communicate with and made the entire process simple from the beginning. On Monday, February 2, Mike and Jack came out to install a brand new heater after our old system stopped functioning and was outdated. The installation went well thanks to their professional experience. We had purchased a Nest thermostat but were not aware that we needed to order the Nest charging plate cover and Nest power connector separately. Since we didn't have those items at the time of installation and due to the storm, Jack returned on Monday, March 16 to finish setting everything up. The entire process was smooth and professional from start to finish. My husband and I highly recommend Higher Grounds Heating and Air Conditioning, especially for residents here on the mountain. They are quick, efficient, great value and very professional. We will definitely be recommending them to friends and will use them again in the future if needed.

Thanksgiving weekend lifesaver! A family/friend of mine had their heater go out while everyone is…read moreout or booked up for the holiday weekend! David pulls through with the replacement part needed! Thank you so much! Highly recommend this company!

Northstar was at our house to see how our Airconditioning system is doing. The technician's name…read moreis Andrew. He is friendly and did a good job. Some technicians are more to sell new products or services. Not Andrew. He concentrated on his maintenance service job. We felt easy with him and hope he will return for the next maintenance service.

We did a full re-pipe of the cabin. Fabiola C. and Adolfo…read moreRojo were amazing. They were able to knock the entire job out in one day. I was surprised by how well they cleaned up the area and removed all the old pipes. We've used this company in the past for some toilet repairs, and you can see why they are a Trusted business. I would highly recommend Northstar.

We used Thrifty to assess am issue with our heater blowing cold air. It was the beginning of…read morewinter, so they were understandably very busy. We were told we'd have to wait three weeks, but that was better than other places quoted. We have a fireplace, and it was beginning of November, were fine until then. The very nice scheduler said they'd put us on a list in case there was a chance to fit us in sooner. Luckily just that thing happened two weeks out. The repair man showed up on time, and was very clean, friendly, and professional. He asked thorough questions and assess the situation fully. He finds have time us we needed a new heater, but he was very honest. He did a couple of tests to be sure and found that we only needed a new thermostat. He answered all of our questions in detail and in ways that we could understand. He offered to install thermostat for free if we ordered through him. Otherwise, he said it was so very simple to do we can do ourselves, and he even showed us how and sent us detailed explanation on how to do it with one we would go buy ourselves. He offered advice on thermostat types and brands. Definitely will use again!

Had a horrible experience with this company. Was grossly overcharged by the plumber that showed up…read more When I called to dispute charges with manger or owner I was told they would touch base with worker and get right back to me. Never heard back left a couple messages. Then noticed the check had been cashed. Never to hear from them again. Definitely a swindlers way of handling business. I would never recommend this company for any repairs or services. There are plenty of other options. Anyone taking advantage over someone in a predicament is far from honest or worth doing any kind of business with. *had to pick a rating so chose 1 star otherwise I'd give it zero ratings!!

Thank goodness this company has been purchased and now has new owners!…read moreBased on this news please disregard this experience as long as the previous owner does not show up at the door. We will give the new owners a try when we need plumbing assistance. Thank you for reaching out so quickly to follow up! Old Ownership, Hillman: Extremely disappointed does not begin to describe how I feel after recommending this individual to my recently widowed mother. He got lost, although he lives on the mountain, was routinely rude to my mom on the phone and in person once he arrived. She's trying her best, and address shows correctly with exact accuracy on Google Maps. He spoke very kindly with me and then was very condescending to my mom. Therefore I cancelled him immediately and she broke down in TEARS to me after he left, talking about how he made her feel belittled and reprimanded her that she "needs to learn how to give directions". Maybe he needs to learn how to use Google instead! Maybe he needs a lesson in patience and understanding.... in common decency, respect and basic customer service.

Just called after reading wonderful review. They won't even come to property They asked me…read morelots of questions. One I answered if the bill is thousands of dolllars I would use insurance if not I will pay out of pocket. The lady's as so rude I no longer believe there reviews I read. Business owners Your review starts with the people whom answer the phone.

The company is excellent. When my AC went out, I was in a tough situation, and they scheduled a…read moresame-day appointment right away. I even called back to see if they could come earlier, and they did their best to accommodate me. The technician they sent, Brandon, was incredibly helpful and considerate. He explained everything clearly as he worked, which I really appreciated. This is also the same company that installed and continues to maintain my unit, and they've always been professional and customer-friendly. I highly recommend them to anyone in need of AC service.

Edgar Valenzuela came out for a complimentary service, in less than 5 min he was able to deduce…read morethat we needed $3500 worth of parts and labor before the compressor went out and we had to replace the whole unit. Mind you, we just bought this AC unit within the last 5 years. Literally the next day the air started blowing hot...now we're wondering what Edgar did during his "inspection". We have to call out our home warranty cause we're definitely not going to have this place fix anything! Suggest watching them during the inspection process