Dan and his Son in Law, Jesse who was the heavy lifter on my project did such an amazing job! I…read morecould not be more happy with my split Ac/heating unit. My home is small and the unit he recommended is perfect for my needs. I was so happy and raving about it to family my brother who lives in Orange County contacted them to do a whole house AC. At first he wanted the split ac like I have but Jesse is so knowledgeable he recommended a better option for my brothers home and location taking into consideration the temperature differences and what would be most efficient in the long term. He even did it at such a great price compared to other bids my brother got. I'm just so happy with the work I had done by Dan and Jesse, AC is a blessing in the mountains, so worth the investment!

Jesse and Zack were awesome! Quickly bid my job and were out the very next week to install full new…read moreducted central AC. They designed the system based on my concerns and were very knowledgeable.

I'm giving three stars because about 3 or 4 years ago, we purchased a cabin in Crestline, and the…read moreFurnace was at least 40 years old. Needed to replace it, and Kirk did a great job at a great price. Next, we added a split unit to heat/cool our two upstairs bedrooms. Install was reasonable and it worked well - until it didn't. The business changed owners a few years back, and it's been a struggle to keep the split units working. After some time, Jake came through and fixed our split unit, even adding a surge protector for free. I'm hoping things go smoothly from here. Be aware that surge protection is important on the mountain with all the unplanned outages we face.

In 12 years; I've had them solve two heating problems at my home. I'll give you two great examples…read moreof the marvelous service, insight and work that I've experienced both times. Back in 2016, the heater at my house wasn't putting out much heat. The owner then was Kirk, and he replaced some parts. After he fixed those parts, some OTHER PARTS BROKE!!!! Kirk came back and realized the problem. I won't get into detail; but he put a new heater in, while DEDUCTING the price for the parts AND LABOR of the first job! On top of that; he knew I had just moved in and was spending tons of money repairing other things. Kirk agreed to let me make 3 payments for the job. That was 2016. Kirk retired. Now, about 3 weeks ago, I was finally tired of the lower level of the house being so darn cold as my gas prices were climbing more and more each year. I called Cantrell again. The new guys were just as professional and insightful. They instantly noticed that the "tubes" (I can't think of the other word for them!) had too small a diameter to pump sufficient air. They also hooked new tubes up for downstairs. WHAT A DIFFERENCE!!!! MAN, OH MAN is it nice and warm downstairs. I've also noticed that the larger diametered tubes have resulted in the heater not being on as long as before to achieve the desired temperature. The new guys don't accept payments (they obviously take credit cards), but they're professional in every way. They answer the phones, keep in contact, keep their promise of when they're coming to work, then they leave after doing excellent repairs and upgrades. If something goes wrong with my heater or water heater; then Cantrell's is the only place I'm going to call. I bet you'll be just as pleased with them as I am!

Logan and his company gets a 5 Star. They installed a new…read moreheat pump and ran ducts to our 100 year okd cabin.... Their work is well thoughtout with great quality. Supply ducts centered on windows and level. Craftsmanship highest quality.... They were timely in all responces. I'm an Architect ... with very high standards.... Arrowhead Air exceeded my expectations. High recimmended.

Got a decent bid from Logan for furnace replacement and A/C addition on a 3 story downslope house…read more Unit is under the bottom floor. Installation went well. Logan was onsite and he and his crew were excellent, and all work was done well in a timely manner. System tested out ok, but A/C flow on the top floor was poor (heat flow was fine), and a booster fan was suggested for the lengthy top floor duct path, at an additional cost. The booster fan was installed in short order, when I was not home (part-time home) - all good so far - 5 stars for sure. .... but when tested the fan ran with the heater, and created a blast furnace on the top floor. Call to Logan and he was able to swing by and change the fan to run A/C only. Being winter we only ran the Heat and it was fine. As this summer approached found that the A/C would not run at all, no booster fan, no fan at all, although the outside unit is running... Multiple phone / email messages to Logan / Arrowhead Air have gone unreturned. Not good....! Hope I don't have to call somebody else. UPDATE: Logan reappeared - and as before was the consummate professional, worked through the issues and got the A/C back up.

My husband and I had a great experience with Higher Grounds Heating and Air Conditioning. David was…read morevery easy to communicate with and made the entire process simple from the beginning. On Monday, February 2, Mike and Jack came out to install a brand new heater after our old system stopped functioning and was outdated. The installation went well thanks to their professional experience. We had purchased a Nest thermostat but were not aware that we needed to order the Nest charging plate cover and Nest power connector separately. Since we didn't have those items at the time of installation and due to the storm, Jack returned on Monday, March 16 to finish setting everything up. The entire process was smooth and professional from start to finish. My husband and I highly recommend Higher Grounds Heating and Air Conditioning, especially for residents here on the mountain. They are quick, efficient, great value and very professional. We will definitely be recommending them to friends and will use them again in the future if needed.

the company came with an initial no charge inspection. They determined the cause and suggested…read moresolutions. Brian, install a new mini-split system and actually drove for miles to find the right part so that the system would be installed when i needed it. Brian was very thorough in all the details and very pleasant. This company I would highly recommend.

Northstar was at our house to see how our Airconditioning system is doing. The technician's name…read moreis Andrew. He is friendly and did a good job. Some technicians are more to sell new products or services. Not Andrew. He concentrated on his maintenance service job. We felt easy with him and hope he will return for the next maintenance service.

Today I had the pleasure working with Andrew the plumber from Northstar. He was on time and very…read moreprofessional. He performed a plumbing maintenance at my house and gave me some great tips as a homeowner to keep my Plumbing in safe hands. Andrew has been out here several times and has been amazing. Thank you Northstar..

Had a horrible experience with this company. Was grossly overcharged by the plumber that showed up…read more When I called to dispute charges with manger or owner I was told they would touch base with worker and get right back to me. Never heard back left a couple messages. Then noticed the check had been cashed. Never to hear from them again. Definitely a swindlers way of handling business. I would never recommend this company for any repairs or services. There are plenty of other options. Anyone taking advantage over someone in a predicament is far from honest or worth doing any kind of business with. *had to pick a rating so chose 1 star otherwise I'd give it zero ratings!!

We used Thrifty to assess am issue with our heater blowing cold air. It was the beginning of…read morewinter, so they were understandably very busy. We were told we'd have to wait three weeks, but that was better than other places quoted. We have a fireplace, and it was beginning of November, were fine until then. The very nice scheduler said they'd put us on a list in case there was a chance to fit us in sooner. Luckily just that thing happened two weeks out. The repair man showed up on time, and was very clean, friendly, and professional. He asked thorough questions and assess the situation fully. He finds have time us we needed a new heater, but he was very honest. He did a couple of tests to be sure and found that we only needed a new thermostat. He answered all of our questions in detail and in ways that we could understand. He offered to install thermostat for free if we ordered through him. Otherwise, he said it was so very simple to do we can do ourselves, and he even showed us how and sent us detailed explanation on how to do it with one we would go buy ourselves. He offered advice on thermostat types and brands. Definitely will use again!

Thank goodness this company has been purchased and now has new owners!…read moreBased on this news please disregard this experience as long as the previous owner does not show up at the door. We will give the new owners a try when we need plumbing assistance. Thank you for reaching out so quickly to follow up! Old Ownership, Hillman: Extremely disappointed does not begin to describe how I feel after recommending this individual to my recently widowed mother. He got lost, although he lives on the mountain, was routinely rude to my mom on the phone and in person once he arrived. She's trying her best, and address shows correctly with exact accuracy on Google Maps. He spoke very kindly with me and then was very condescending to my mom. Therefore I cancelled him immediately and she broke down in TEARS to me after he left, talking about how he made her feel belittled and reprimanded her that she "needs to learn how to give directions". Maybe he needs to learn how to use Google instead! Maybe he needs a lesson in patience and understanding.... in common decency, respect and basic customer service.

Just called after reading wonderful review. They won't even come to property They asked me…read morelots of questions. One I answered if the bill is thousands of dolllars I would use insurance if not I will pay out of pocket. The lady's as so rude I no longer believe there reviews I read. Business owners Your review starts with the people whom answer the phone.

Edgar was super nice, candid and honest. They called me on Monday night very quickly after reaching…read moreout. It didn't appear they used an AI secretary which freaked me out a bit about other places LOL. I also liked that they sent a picture of the person they were sending. I would rebook with them if needed.

Edgar Valenzuela came out for a complimentary service, in less than 5 min he was able to deduce…read morethat we needed $3500 worth of parts and labor before the compressor went out and we had to replace the whole unit. Mind you, we just bought this AC unit within the last 5 years. Literally the next day the air started blowing hot...now we're wondering what Edgar did during his "inspection". We have to call out our home warranty cause we're definitely not going to have this place fix anything! Suggest watching them during the inspection process