Thank goodness this company has been purchased and now has new owners! Based on this news please disregard this experience as long as the previous owner does not show up at the door. We will give the new owners a try when we need plumbing assistance. Thank you for reaching out so quickly to follow up! Old Ownership, Hillman: Extremely disappointed does not begin to describe how I feel after recommending this individual to my recently widowed mother. He got lost, although he lives on the mountain, was routinely rude to my mom on the phone and in person once he arrived. She's trying her best, and address shows correctly with exact accuracy on Google Maps. He spoke very kindly with me and then was very condescending to my mom. Therefore I cancelled him immediately and she broke down in TEARS to me after he left, talking about how he made her feel belittled and reprimanded her that she "needs to learn how to give directions". Maybe he needs to learn how to use Google instead! Maybe he needs a lesson in patience and understanding.... in common decency, respect and basic customer service. read more

Just called after reading wonderful review. They won't even come to property They asked me lots of questions. One I answered if the bill is thousands of dolllars I would use insurance if not I will pay out of pocket. The lady's as so rude I no longer believe there reviews I read. Business owners Your review starts with the people whom answer the phone. read more

Look no further! If you want polite, professional, speedy service with good prices, you have found the company! My water heater wasn't working and even with a busy schedule, he made time to swing by. Even then he checked another unit that wasn't working. What impressed me most was how nice he was and how professional he was. He was so thorough and knew his stuff! He didn't just do the one job, he stood by and checked around to make sure the overall integrity was good. He tries to find ways for to be cost effective. He is greatly appreciated! Highly recommend! read more

Fantastic job! I had an issue with an outdoor faucet that leaked into my office whenever your turned it on. Jim came out and diagnosed the issue to a burst pipe. I neglected to disconnect the hose during winter... ;-( Within 45 minutes to issue was fixed and no more water leaking into my office. Good job Jim!!!! read more

As new homeowner's in the beautiful mountain town of Lake Arrowhead, we are just beginning to find and use the local tradesmen for house upgrades and routine maintenance. So far, the experience has been mostly good. There have been a couple of times when I felt like we were paying an unspoken "initiation fee" for being two senior citizens new in the community. That is why I rely on Yelp's helpful reviews. It is really great to find a solid tradesman or company to rely on down the road. Jim Hilman is the "best-of-the-best!" I was concerned about our old 2003 water heater, located way down in a buildup area under the house. Not being full time residents, a failed 50 gallon tank would really be a mess. Jim came out in the pouring rain last February, gave us a detailed estimate, and showed us pictures of his work. He was very booked at the time, so we put off the install. I called him last week and he re-arranged his schedule to make time for us. Let me just say, the man is an artist! He arrived on time and prepared! I took note of his well stocked truck and got a chuckle out of his tool carrier, every screwdriver perfectly lined up! The old and new tanks had to be moved down some steep steps, which Jim handled himself, seemingly with ease. And, of course my wife was concerned about tank leakage on her white carpet. Jim had several plastic tarps on hand to solve that potential problem. The actual install was uneventful for us as homeowners while Jim did his magic under the house. When the job was complete, Jim gave me drainage and operation instructions for the new heater and made me aware of all its features. All in all, it was a painless experience and was well worth the money. And, Jim's price was comparable to what we paid for a new heater in Orange County last year. And did I mention that Jim is probably one of the nicest guys you will ever meet? I am proud to add my 5-Star review to Hilman's long list of happy customers! read more

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This is an opportunity that I didn't want to miss--sharing my experience of hiring the fabulous Jim Hilman to repair my Rinnai heater. I'll spare you the long story that started with the diagnostic stage of the issue(s) leading up to present day, as it had to be seen to be believed. I'll start by saying that Mr. Hilman is a master of his craft of the state of the art of all things Rinnai...it was enlightening for me to witness his deductive reasoning behind the need for various part replacements. He explained everything so professionally and thoroughly, giving me a clear understanding of how I was about to invest my repair costs without confusion. When I tell you that (ultimately) my small scale eighteen year old Rinnai had met it's demise--even after it had been effectively rebuilt-- I'm still glad that Jim was willing to do all that he could to make work before I had to make the decision to replace the unit. I witnessed such patience from Jim throughout such an enigmatic series of error codes thrown by my old Rinnai ...we had to laugh to keep from letting it get the best of us at one point; it seemed like it took on a life of it's own... Once the decision was made to replace it with a better and much more efficient sized Rinnai heater for the size of my home, Jim did the job perfectly! His labor costs were reasonable and the price of the replacement unit was more than fair market value...I'm sold on the Rinnai heater AND Jim Hilman! Both are state of the art... I highly recommend Jim Hilman-- he is professional, honest, kind and truly a nice person to know...and his patience level is seemingly inexhaustible!!! Thanks, Jim! God bless you! Susan Hall read more

I was searching for a plumber for my parents. Hilman's plumbing was the only plumber that actually returned my call. He was professional, on time and wonderful to work with. Will use again. read more

Good communication and was able to service my water heater fairly quick. Reliable and reasonable

I had just purchased a foreclosed home. We knew there was a leak in the wall somewhere as it was coming down into the basement.I had a home warranty & the insurance company wanted to send someone from "down the hill" to fix it. After learning that it would take them at least a week to get up the mountain to simply give it a look, we asked Mr. Hilman to help us out. He was in the home a day after we requested his services, and found several issues within the walls and submitted a very very reasonable quote. We agreed to the scope of the work he set a date, went in, completed the work and stayed perfectly on budget (even though he found & fixed some extra items - faulty wax seal on toilet & kitchen leak). This house in the mountains had never had a main shut-off installed nor did it have a drain valve or a properly functioning TPR valve. All bathrooms had leaks of some form or another as did the kitchen. He worked with our schedule & even helped me field calls and explain to the insurance company the specifics of the job.He was very professional and explained to me what and why each joy was being done. He is amazing to work with and as honest as the day is long. I would recommend his company to anyone looking for an awesome plumber. read more

We have used Jim Hilman exclusively since he moved here from Canada. He is prompt, reliable, and honest. With his experience in Canada you can't find a more informed expert when it comes to winterizing your home. Today Jim came out to fix numerous fractures in the plastic drain lines. These cracks were the result of some shoddy work another plumber in Crestline did for us ten years ago. As an added note you should understand that Hilman's Plumbing does not hire a bunch of wannabe plumbers to cover his calls. When you call Hilman's Plumbing you will get a real plumber, Jim Hilman, himself. I have used numerous plumbers in Crestline over the years and found Hilman's Plumbing to be far superior than anyone else on the mountain. read more

After realizing that I had a frozen pipe at my house, I had the pleasure of speaking with Jim. Upon telling me about how backed up he was with appointments for the same problem, he proceeded to walk me through a few ideas to help possibly solve the problem. Unfortunately it did require an appointment, which Jim was exactly on time for, and found the issue after some digging. Jim also suggested some preventative measures, and was very thorough in his inspection. I honestly can't recommend Hilman's highly enough, competitive prices, prompt service, and Jim is just a flat out, super nice guy. I'll be using him for any plumbing work in the future, just a pleasurable experience all around. read more

Jim was a life savor! Not only did he come when he said he would, he communicated every step of the way. It is very hard to find reliable, honest and good work in the mountains but I can honestly say Jim is the best we have found. We will be using him for all our plumbing issues and if u are smart u will too. read more

Really nice- on time, very reasonably priced and did a great job! So happy!! Definitely going to use this guy next time I need any plumbing done. I had previously contacted a different plumber who was set to do the work but wanted three times what Hilman's charged me. (This other company's guy wanted the afternoon off so quoted astronomical amount and pretty much ran out of my house- the job was replacing 3 toilets.). Hilman's is great. Highly recommend! read more

I got a notice from the Lake Arrowhead water district that my water meter was moving and no one was home. I checked around the house and found my water heater in the buildup area leaking from the top. I called Jim and told him I needed a 50 gallon water heater replacement. He moved a couple of appointments around so he could come over on a Saturday morning. He showed up on time and assessed the problem, only to find out that the 50 gallon water heater would not fit through the access door. He left and came back with a 40 gallon that would fit. The uninstall and re-install proved to be extremely difficult due to the small space and galvanized pipe. He did a wonderful, clean, and professional job. Thanks Jim!!!!!! read more

This update is late but had occasion to use j Jim at Hilman's again 10/14 when he did some gas plumbing for Buck Energy. Once again Jim was out timely, did AWESOME work and was very reasonable. Jim is very kind and helpful and is honest and up front regarding the work and prices. I would not hesitate to recommend Jim for any plumbing need. read more

So impressed with Hilman's plumbing! On time, friendly and fixed my problem swiftly. I definitely would recommend Hilman's Plumbing and will use him again in the future. read more

We called on Jim Hilman on the recommendation of our neighbor, Ray .He installed a water cut off valve for the house which was not there when we bought our house 7 months ago. Jim was professional, rates were reasonable and work done well.We will be calling Jim again if anything should arise! read more

Jim is an incredible man and plumber. Top Notch craftsman, trustworthy and honest. Explained all the options and what was needed to be done when our tankless water heater broke. Guided us to the right solution and we have hot water again thanks to Jim he is a master at his craft. We highly recommend Jim for any of your plumbing needs. Thank you Jim Susan & Rich read more

Unreliable plumber. We discussed doing some work and he suggested I buy the item to be installed and after I purchased it he would not reply to my multiple requests for an installation. Very disappointed. I would not recommend him. read more

Jim is great. If you need a honest plumber that will do what they say and not try to take advantage of you. Jim is your plumber. I'll use Jim again for sure. read more

I just had Jim Hilman out to replace my water heater. He was in and out in no time flat, and the installation is very solid and professional. Speaking with Jim, it's obvious that he knows his business, and I have no doubt this installation will serve me well for years to come. For something as important as plumbing (particularly a gas appliance where safety is a concern), don't trust the job to just anyone. If you're looking for quality work and peace of mind, and want to deal with someone courteous, friendly and professional, Hilman's Plumbing is the one to call. read more

Jim really knows his craft. I recently moved to the mountains and thought I needed to replace my tankless water heater. When he came out he called the manufacturer and was able to verify that the unit was only two years old. With some adjustments to the installation and to the unit itself it runs like new. Thanks Jim. read more

Showed up wearing a mask on time. Very polite, professional, on time and most important, honest. Jim could have charged me for something I thought I needed but didn't. Left the place cleaner than when he got there and finished everything on the list and then some. Could not be happier. Will definitely use again if I need plumbing work. read more

I messaged Jim about a clog I have in the main line and he responded right away with extremely helpful information and professional advice. I was very satisfied with his excellent customer service and polite attitude. Unfortunately he's fully booked for the holiday right now to work on this for me but if I could, I'd hire him right away! read more

Jim is very responsive and professional. He helped to answer all of my questions about a gas line project and was honest about his schedule. read more

Jim did an outstanding job replacing our water heater. He not only put a new one in, he made improvements to our system that needed to be done. Very clear explanation of the work and very patient. read more

I had an emergency situation with my rental property in Twin Peaks, CA and Jim immediate responded and saved the day. Excellent service!! Thanks Jim!! read more

Jim is a true professional in every sense of the word. He is very busy but is thorough and does great work

I just had Jim Hilman of Hilman's Plumbing come out to fix a leak at my vacation home. He was very professional, friendly and gave great customer service. He quickly found the leak, made the repair and left everything neat and clean. His prices were very fair and in my opinion he went above and beyond my expectations. I would recommended him strongly. read more

It is wonderful to know you have found a craftsman that you can trust. Jim Hillman has been to my house several times over the last couple of years. He has flushed my tankless water heater, installed new faucets, and repaired my garbage disposal. He is always on time, fixes my problems, and charges fairly. I recommend him highly and without reservation.. read more

To clarify, i have a house in Twin Peaks. Service was for that location where I saw your vehicles, not West Covina. I wouldnt expect you to drive an hour when i have 1000's of plumbers near me. And if i describe the whole situation i needed, which was pretty basic, you would remember the several calls and messages i have left for you. This is the right review for the right company. read more

Waited two months to get a repair done after he came out and diagnosed the problem. Two months of waiting and I called him to find out that the part had come in the week before but he hadn't bothered to let me know. It took him less than 10 minutes to replace the part. Shocked when I got the bill and discovered that he had charged me over $70 to make some phone calls. Will not use him or recommend him again. read more

Found Jim Hilman through google search which led to Yelp which led to who had the best reviews. Jim did. He was easy to reach, he was quick to respond, he came and fixed the problem(s) (even the ones that seemed insurmountable); and even helped find someone else to fix other problems unrelated to his field of expertise. What a blessing! Just what we needed at the exact time since our schedule and availability were very limited. To boot: friendly, honest, efficient and well prepared, not to mention goes above and beyond to get the job done right and not hodge podge. Happy Campers over here! Thanks Jim!!! read more

Jim is such a nice person and great plumber. He's installed a few things for me and most recently came to the rescue on a Saturday when I had an emergency leak situation. He is so nice to talk to and seems like he really cares about what he does and his customers. It's great to have a local plumber that you can trust and call on when you have a question or concern! read more

Hilman's Plumbing is a very professional outfit. I would not hesitate to recommend them to anyone in need of plumbing services. They arrange and keep their scheduled appointments, the repairs are explained clearly and completed in a timely fashion. In addition to a thorough repair job, Jim went above and beyond and contacted the former home owners to find out were some hidden water shut-off's were located. Excellent service, great company! read more

Jim is AWESOME and I will definitely call on him again. I have a Rinnai wall heater and called him for its annual service. Jim was so accommodating of my very limited schedule - he shuffled his schedule around in order to come out to the house when I could be there. Jim is communicative, prompt, courteous, responsive, professional, knowledgeable and this list could go on. He is very knowledgeable of the Rinnai wall heaters - he gave me a tip of how to adjust the wooden decorator cabinet surrounding the heater in order to maximize the air flow. My neighbor was over visiting when Jim arrived and she realized she had had him come to her home for a problem with her kitchen sink drain and she was completely happy with his work. It is so nice to have a dependable contractor I can rely on. You won't be disappointed - call Jim for your plumbing/heating needs!!! read more

I called Jim to get a plumbing issue fixed and he showed up same day and took care of the issue right away. Great service and really nice guy. read more

Jim is great to work with and clearly knows how to do things right. He is helping us fix, and properly set up a water shut off system. He is certainly someone I will go to first when I have plumbing needs. Especially nice to work with such a personable, responsive guy too. read more

I seldom write reviews but I have discovered a gem in our community. Our garbage disposal broke and started leaking. I called Jim Hilman, amazingly he came that same day. Mr Hilman replaced my disposal quickly, with no mess, and surprisingly affordable. I am now sharing his number with many of our friends. read more

We had Jim come out for a water heater repair which turned out to be a simple fix. He identified a couple issues that were created by another contractor and quickly took care of those, as well, all in a single visit. We'll definitely use him for any plumbing needs in the future! read more