the company came with an initial no charge inspection. They determined the cause and suggested solutions. Brian, install a new mini-split system and actually drove for miles to find the right part so that the system would be installed when i needed it. Brian was very thorough in all the details and very pleasant. This company I would highly recommend. read more

My husband and I had a great experience with Higher Grounds Heating and Air Conditioning. David was very easy to communicate with and made the entire process simple from the beginning. On Monday, February 2, Mike and Jack came out to install a brand new heater after our old system stopped functioning and was outdated. The installation went well thanks to their professional experience. We had purchased a Nest thermostat but were not aware that we needed to order the Nest charging plate cover and Nest power connector separately. Since we didn't have those items at the time of installation and due to the storm, Jack returned on Monday, March 16 to finish setting everything up. The entire process was smooth and professional from start to finish. My husband and I highly recommend Higher Grounds Heating and Air Conditioning, especially for residents here on the mountain. They are quick, efficient, great value and very professional. We will definitely be recommending them to friends and will use them again in the future if needed. read more

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Thanksgiving weekend lifesaver! A family/friend of mine had their heater go out while everyone is out or booked up for the holiday weekend! David pulls through with the replacement part needed! Thank you so much! Highly recommend this company! read more

David, Mike and Jack are great to work with. Professional, timely and within my budget. I already referred my neighbor to them and will continue to refer to others on the mountain. Thanks again Higher Ground Heating and Air. Looking forward to a cool summer read more

Higher Ground Heating and Air Conditioning - Mini split - Heating & Air Conditioning/HVAC Near Me

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David did a great job installing a split in my cabin. He was neat and did exactly what he said he would. I thought I had an issue a few months out and I texted him and he replied the following am and helped walk me through checking for some potential issues. It was super simple and resolved the issue. Great to work with. read more

David and his team have gone above and beyond on expectations! His staff is professional, well mannered and dedicated to the job. I called for a yearly service because my heating unit was not heating my house anymore. I was given an appointment the next day. Jack took his time cleaning my unit, and making sure everything was working properly. My house is back to being my warm and cozy haven. Thanks David and Jack for all that you do! I'm beyond grateful. read more

We had air conditioning installed in our Lake Arrowhead home that was built in the 70's. We had two heating units, one under the house and the other in the attic. The one for downstairs was retro fitted and the one in the attic was replaced. David and his crew were amazing. From the time we met with David to discuss our needs, we received a quote within a couple of days and the work began a couple weeks later (we thought the work wouldn't start for months). The work started on Monday and was completed by Wednesday. I highly recommend Higher Ground Heating and Air Conditioning! read more

I would like to thank David for a great job he and his group did at my cabin. They did the installation on October 2022 and ever since then, the system has been running smooth. Even through all these snow storms. They installed a 3 zone mini split system in our A-Frame. They are reliable and the company has an excellent warranty on parts and labor. I would recommend David and his company. I am a very happy satisfied customer. read more

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In a nutshell, condensed version: Seemed PROFESSIONAL: Upfront and early on, as you can see from my first review, David was seemingly calm, trust worthy and polite, I gave him the benefit of any doubt based on this seemingly professional demeanor, but wow, that professional behavior quickly changed when problems arose as mentioned below--How could I be so wrong? I had to ask him to leave my home when he was not polite, calling me names! I have not had him back in my home nor will I ever again to do any work. Unresolved issues: -Never provided the promised free maintenance on mini splits per contract -Did not follow furnace manual regarding where to install filter cage jeopardizing my warranty -Never received a signed rebate form promised by owner, nor did owner want to provide necessary info to process rebate Owner states in his response to my review many things I'm in disagreement with, but the most disturbing is the owner said: That my husband sided with him. My husband agrees with all that I mentioned in this review. How low can you go David by trying to cause friction between me and my husband--unbelievable! Stay Away from this company. The details: So DISAPPOINTED. In addition to the mini splits this company installed, I also had a furnace installed fall 2023. The filter cage on my new furnace was not done according to the manual which may void my warranty. After much discussion with the owner to correct the filter placement at no cost to me due to his negligence (except for the part), the owner wants to add the filter cage at an additional $650 cost to me (It cost thus far 15K for his work) and the owner will not give me the part cost information for the filter cage holder. Mind you, the furnace has been running a full season with the filter placed inside the motor area unsecured, just flopping around in there not providing protection to my new unit (pictures to follow). The owner called me a difficult person when I asked questions about the filter cage be placed according to the manual and again refused to give me the part cost information to correct it. The owner refused to work with me, calling me names in my home, because I ask valid questions that he does not want to answer him calling me a very difficult person and that I was unreasonable and accusatory--I had to ask him to leave my home as I was so shocked and upset. REBATE did not happen as owner stated: The owner will not provide the info requested for a rebate he used as bait so I would purchased a more expensive unit. He refused to give me a signed rebate form and the mandatory information to get the rebate stating he can't give me the cost of the equipment as this his "privileged" information nor did he ever sign/print this form for me (the state is asking for cost of equipment, not me in order to get the rebate). He also did not pull a permit as the rebate requests, the owner states I should know to pull a permit, he is the professional, and should know the laws, right? I had no idea a permit is necessary, or not, until I read the rebate form which said the contractor will provide if required. When I questioned him he said I was being unreasonable and accusatory. That's 1k I'm out on that rebate deal. PROMISED free maintenance didn't happen: The owner states, which I never witnessed, that he provided the promised free yearly maintenance on my mini split system and refuses to provide any documentation stating the date and work done--unbelievable! Again, I'm now unreasonable and accusatory. May be going to small claims on this one if my warranty is not valid due to this company not providing maintenance records requested for the mini split along with not following the installation instructions for the furnace filter placement. read more

I reached out to this company to take care of thermostat upgrade in my cabin and david was very helpful on the phone he dispatched his team for following business day and they took care of the task requested in a timely manner. Now I can control my heater remotely before heading to the cabin during the cold season. Definitely keeping this company on top of my list for any future hvac tasks needed Thanks again read more

David was fantastic to work with and is an excellent communicator! Our furnace died on Christmas morning and David worked with our schedule to quickly diagnose the problem and had a new setup installed within 24 hours! He kept us informed during the whole process and was a pleasure to work with! read more

Blown away by the service and quality Higher Ground offers. I was in a serious pickle and need my heating fixed ASAP. Unfortunately my unit could not be saved but they got a new one installed the very next day at a fair price. They communicated efficiently and never left me out of the loop I really cannot say enough good things. I wish all businesses were conducted in this manner what a great company, they have my business for life read more

David and his team are wonderful to work with. I have used Higher Ground twice now for our home. The first was last October when our downstairs heater quit working. When others told us we needed a new unit, David told us we really did not need two units as our main one was large enough to heat the entire house and it would save us money not only on the repair but on energy costs. We knew eventually we would need to replace the larger unit as both units were very old. Easter weekend the old girl decided she had enough and quit on us. I sent a text to David on Monday morning and he responded promptly. He was out at our home within two hours. Within a day he had the unit completely replaced. In addition, he also took a look at our ac unit and serviced it for us. David is reliable, prompt, honest and very reasonably priced. They work hard and quickly to ensure your needs are met and in our case having heat when the weather wants to be fickle. We will continue to use David for any of our HVAC needs and will have home regularly service both our new heating and AC unit. I highly recommend Higher Ground! read more

Higher Ground Heating and Air Conditioning - Heating & Air Conditioning/HVAC Near Me

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David and his team were a rare find on the mountains in that they were reliable, prompt, courteous, trustin, had excellent communication, and professional. They replaced our ancient furnace, installation looked up-to-code, and David explained some of the functionality of the appliance along with some tips. Pricing was a bit higher than other quotes we had received, but Higher Ground is licensed, insured, and bonded, and that gives some extra piece of mind should something go wrong down the line. The furnace unit itself carries a 20+ year warranty, and labor is free for its lifetime. David, thank you for not just being excellent for the mountain, but for small businesses in general! read more

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We had a great experience with David. We got exactly what we needed at very reasonably cost and done quickly and cleanly. I recommend Higher Ground 100%. read more

Look no further! David the owner is top notch. 2 years ago he set us up with a brand new HVAC system (heat and AC), and it's still going strong. His workers Noah and Jack are also top notch guys with excellent worksmanship. Definitely a company you can trust to get the job done right on the mountain. read more

I contacted this company about some issues we were having with our heater. The owner was very knowledgeable and took the time to help me troubleshoot a few things over the phone that ended up helping our problem. I appreciate that more than anything and will contact them again when we replace this HVAC system in the near future. read more

The team over at Higher Ground Heating and Air was amazing - they gave me a really fair estimate and had the unit installed within a few days, just in time for this heat wave! Definitely will be recommending! read more

Higher ground helped us twice. The first time was to find out why we had no heat going to our third floor. They found the problem and fixed the ductwork without problem. The second they literally warmed our hearts! Our house had no heat, 42 degrees inside the house and they not only answered my call on a Sunday day but went out as soon as they could attempted to fix the thermostat and then replaced the furnace all within a short amount of time. They are excellent at communication and made us feel like a priority! Our house has heat, and we couldn't be happier. Very well priced for all labor and parts. Trustworthy and hard working. Thank you Higher ground!!! Always there when we need you! read more

I highly recommend David and his team. They are very professional and offer competitive prices. I had an AC installation in Lake Arrowhead area for a vacation home I am managing. I got a few quotes and decided to go with Higher Ground due the to good vibes I get from them. You can sense they truly do care and are honest offering you only what you need. No BS or sales gimmick. To sum it up, great customer service. What I also like is they have a great process so you can tell they are professional. They are busy, but have their structure very well organized. They were able to promptly take care of me and installed my AC unit with a few days. They are very patient as well explaining all aspects of the system and answering any questions I had. It was my blessing to have found David and his team. read more

David seemed great, in time and very professional. Waited weeks and still no emailed estimate. If they can't even email you an estimate you probably don't want them working on your house. Appearances are deceiving, probably does not need my business anyways. read more

My heating stopped working right when we got some freezing cold temperatures. Higher ground were quick to respond and diagnose the problem. Found me an in stock furnace to replace my unit that was really old and not functioning anymore and installed it right away. Very efficient. Pleasant to deal with. I highly recommend you use them. read more

Honest, timely, responsive, and respectable! Owner got back to me quickly, sent guys out that afternoon to inspect and sent me a quote. Had them scheduled a day later and the work was so thorough. They sealed all the ducts and cleaned out the furnace and showed me pictures of how bad my furnace was, it was really bad with dust and leaks. Now it's sealed and the air is fresh and I am so happy with Higher Ground's work. read more

David, the technician, was very courteous and very professional. He came out and did the work, all the while explaining to me what he was doing, and why. He fixed the problem, and now my house isn't so cold anymore. I will definitely be calling this place back for my next repair job read more

The Air Conditioning unit was not working well. David came out the next day and figured out what was wrong. I used Yelp to contact Higher Ground. They responded right away. They were right on time. Their rates are very reasonable. David explained everything that was going on and gave me a few maintenance tips to keep the unit running well. I have only positives for Higher Ground Heating and Air Conditioning. read more

David replaced the furnace in my cabin and we couldn't be happier. He's very communicative and kind, always easy to get a hold of and reliable. He did excellent work, I highly recommend him for any HVAC needs! read more

Our forced air heater quit just as the temperatures were dropping. We called three repair companies and had to leave messages. When we called Higher Ground David answered right away! He asked a few questions, determined the problem was probably the fuse, and said he'd be over in an hour. He arrived right on time and had the problem fixed in no time! David was professional, polite, and friendly! We highly recommend him and will call him again! read more

We decided to install air conditioning along with a new heater, which was almost 30 years old. We found David when he was doing the same thing to our neighbor's house. David was very dependable, he called every day to say he was on the way. He did an excellent job, very efficient. We were very impressed with his expertise and knowledge of HVAC, he explained everything, he showed us exactly what needed to be done and how it worked. He installed a very efficient system and, we feel, at a reasonable price. My brother in Riverside paid 2k more than we did and it did not include the new heater. He cleaned up and hauled away all of the old mess and boxes too. We cannot recommend him enough. 10 stars! read more