We visited Parker Subaru in Coeur d'Alene with no intention of buying a car…read more None. We were there to look, learn, compare, and maybe file the information away for some future decision. Apparently, Parker Subaru did not receive the memo. For context, my wife and I have purchased 22 Hondas over the years and currently own a 2025 Honda CR-V Sport. So, for us to break our Honda streak--and while already owning a vehicle in this same general category--says something. Yes, we were impressed with the Subaru Outback, but this review is not primarily about the vehicle. Cars are personal decisions. This review is about Parker Subaru, and especially about Kyrus Condon. The dealership itself checks every box: immaculate facility, comfortable design, wide selection of models, trims, options, and colors, plus an indoor service bay. Everything about the place felt clean, organized, and professional without feeling cold or corporate. And the people were even better. Every person we met was a true professional, including Vance Allen in finance, which is usually my least favorite part of buying a car. Vance made that process clear, comfortable, and surprisingly pleasant. But Kyrus Condon is the one who turned a casual visit into an outstanding experience. Think of the worst attributes people often associate with car salespeople. Now imagine the exact opposite. That is Kyrus. I am in my 70s, so naturally anyone in his 20s still qualifies as a "kid" to me. But from the moment he greeted us, we had the sense that he genuinely had our best interests in mind. Not as a sales technique. Not as a polished routine. It simply seemed to be who he is. Kyrus has the rare ability to make you feel like work is his excuse to meet people and try to make their day better. You cannot train that. You cannot script it. And then there was his knowledge. My wife and I could not get over his database. There was not a question we asked--and I ask more questions than a toddler on his first trip through a natural history museum--that he did not answer quickly, clearly, and accurately. At one point we began trying to manufacture questions just to see if we could stump him. Curses, foiled again! After our test drive--which was supposed to be nothing more than information gathering--we found ourselves asking Kyrus for the sale. That, I suspect, may qualify as a lane departure of its own. From there, the next steps were easy, pleasant, and refreshingly free of pressure. And that includes the pricing. I came in mentally preparing for the usual dealership dance, but Parker Subaru presented a price that beat both my best-case scenario and what I was already willing to pay. It did not feel like something we had to wrestle out of them. It felt like one more expression of how they do business. Parker Subaru earned our business. Kyrus Condon earned our trust. And now, somewhat unexpectedly, I find myself not only happy with the Subaru we purchased, but also contemplating whether our relatively new CR-V should be traded for an Outback Wilderness--because apparently, once Parker Subaru gets your attention, it does not let go easily. Highly recommended.

I just purchased my second Subaru but the first from Steve Yost & Parker…read more When I arrived to the dealership, I'd already seen where the Wilderness Subaru's were located. It was a hot afternoon and Steve came out to see what I was looking at. I'm very particular about the color of my automobiles, so I wanted to view the various colors. Steve said he had the one I wanted on the showroom floor which he did. I wanted a bunch of upgrades and he found the car in Parker's lot. Made the purchase & picked the car up the next day. When I spoke to the A J Carr Finance he reviewed the car protections that can be added. We talked and suggested a couple items, i.e., oil changes, chipped windshields, ripped interior...items I needed. I had a special coating put on the exterior of the car because I'm an outdoor gal which does a lot of gravel/dirt driving. When I arrived the next day, Steve was with another customer but that didn't slow all the other staff members down. The staff helped move a couple items to my new car, walked me through the car and how some of the new features worked. It was fabulous and I wish I would have purchased my first Subaru from them. The staff at Parker work as a team which is how I think every auto dealership and retail businesses should work.

Highly recommend Jeff (JJ)! Jeff, also known as JJ, was…read moreabsolutely amazing to work with. From start to finish, he was incredibly patient, especially since I had to wait on insurance and things took longer than expected. Not once did he make me feel rushed or pressured; instead, he took the time to listen carefully, answer all my questions, and make sure every single one of my needs was met. He was also super helpful, knowledgeable, and genuinely funny, which made the whole experience far less stressful and actually enjoyable. On top of that, he and the dealership were incredibly accommodating with my three wild kids who were tagging along, something I truly appreciated more than I can say. They were kind, understanding, and made us all feel welcome. If you're looking for someone who is professional, personable, patient, and truly cares about his customers, Jeff (JJ) is your guy. I couldn't be happier with my experience and would recommend him without hesitation! I also have to give a huge shout-out to JJ's manager (I wish I remembered his name!) who was just as fantastic, super helpful, absolutely hilarious, full of great stories, and even willing to babysit some munchkins while I took the car I was buying out for a test drive. That level of care and teamwork truly says a lot.

A month before my lease was up I went to CDA Nissan two times and the Nissan dealership in Spokane…read more After no success or willingness on CDA Nissan to lease me another car one of the managers called me and we talked for about 1/2 hour. He stated since we are good customers and I've made every effort to release he would wave the $400.00 return fee if I would come back . By then I lasted a Bronco. After turning in the car with brand new $800.00+ tires and car looked brand new the manager denied he said he would wave the $400.00 fee. We were bill so I spoke to the General Manager and he called me a liar! Bad customer service when a customer for years calls you a liar! I will never go there again!

Immediately felt comfortable at George Gee. I was treated with sincere attention to my desires and…read moreneeds in a new vehicle. I felt appreciated as a customer without any pressure from the salesman. Every employee was friendly and willing to help in any way... as if we were old friends! Doug Fredericks shared his extensive knowledge, answering every question asked...and questions I did not even know to ask! Doug F. Spent an hour inside one car, explaining every detail and function... while I was "just looking". George Gee went above and beyond to find the exact car I wanted, searching the U.S. The car was located and scheduled for delivery. George Gee made the trade-in process easy, comfortable, and fair. Doug kept in frequent contact, letting me know the progress of the transport of the new car. After the car arrived at George Gee, Doug sent pictures and information about the car. He seemed as excited as I was. The day I went to pick up the car the entire staff seemed to be happy for me and involved in the process. Doug spent time overviewing the car and the details of the transaction... Before the actual paperwork began. During the transaction process, again we felt special and comfortable. She was knowledgeable, friendly, and so easy to work with! Doug then spent over 2 hours showing and explaining nearly every inch of the car...inside and out. He had me drive it and guided me through various functions. (He is a Cadillac Expert! ) **The relationship did not end when I drove away** Doug has checked in to see how I was doing with the new car. His comment resounds, "I work for you as long as you own this car... contact me regarding any questions or issues" George Gee was Not the first dealership visited...I went to several before I arrived in CDA. George Gee stands head and shoulders above Any Other place I shopped for a car. I am very happy that I made the trip and would recommend that anyone car shopping put George Gee on their list. Doug and the employees feel like friends now! Judy Missoula

I thought the trade in was going okay, until about four days later I get a message from the…read moresalesperson/Dan that I need to come in and sign some paperwork, not stating what paperwork and I had to keep inquiring. Then Dan messaged back and says he missed a little bit of paperwork, a little bit of paperwork I don't think so he put the wrong VIN on ALL my paperwork to include my registration. So, when I went back in he was to busy to help me and had another sales person help with the registration that he had trouble doing and I also saw a different finance guy that didn't give me the exact forms (corrected) I was given initially. Not too mention I was just sitting around waiting to be helped when I should have been helped immediately seeing how it was no fault of mine. I didn't return for my first maintenance until a year out as I only had 4,300 miles on the car, I had an appointment for an oil change and waited over an hour and a half? They looked at the sunglasses holder as it was loose and stated the part would be in 3-4 days, it's been two weeks and not even a courtesy call? So, I'd say customer service is lacking, attention to detail is lacking (paperwork) and detail in the get ready because my new car was filthy especially under the hood/door jambs.

Ordered a Maverick put my deposit down they kept me informed…read moreon what was going on and when it was built shipped and here. Truck runs great rides better that I thought it would. Easy to work with everyone was nice nobody tried to take advantage of us no pressure at all. Great to do business with.

Scheduled an oil change on line. They called me two days later and said there was a glitch and…read morewould have to push it out another week. I'm only here for one week. So had to drive to Spokane Ford Dealership for my oil change. After reading the reviews I'm glad it worked out that way. Not impressed with the service department. Still got a reminder for the oil change appointment even though they canceled it. I live in a very small town in Texas and I don't even have to make an appointment at my Ford dealership. The Ford Dealership I use in Dallas has a Fast lane for service. I really thought 6 days out was plenty of time to schedule an oil change.

Enjoyed our experience with them. Casey and Jessica handled our sale with professionalism and…read morehumor. Would go back again.

We live in Oregon and have been trying to find a good used car that is reliable. I looked at many…read morecars by private and car dealerships in my area to no availability. We spoke to Roger at Robideaux Motors and he found a car that had fit our specifications and with the cleanest car fax we have read to date. He is knowledgeable, easy going but also knew what the assignment was. I would recommend Roger Spangenberg at Robideaux Motors in Coeur D Lane ID. He took the time to also find the way to ship the car to Oregon. He's pretty amazing. Thank you Roger and everyone at Robideaux Motors!

Had our 2023 Escalade in for the first service, the technician forgot to put the key back in the…read morecar. So when we went back for our second service, the technician couldn't rotate the wheels. Had to call the dealer 3 times to get an answer, and they blamed us for losing the key. Never have lost a lug nut lock in our life - thought this was a poor response. At our expense we can order a new key - but the dealer won't stand behind their work. I would choose a different Cadillac dealer if you have the option. Just poor service all around.

I take both my old vehicles to George Gee for service and repairs. The service department keeps…read morethem reliable for my interstate journeys. Thank you George Gee!

Entire SERVICE team (Management, included) is RUDE, especially one of the females (I believe Her…read morename is Kelly, but don't quote me on it). This is based off of COUNTLESS times of dealing w/them. I've honestly never encountered such a rude service team. In My Opinion, you are better off driving 30 minutes away to Spokane, Washington. This car dealership doesn't even offer car detailing anymore - unbelievable!

Recently, my wife and I went to Coeur d'Alene Honda to shop for a new Pilot. When we arrived, we…read morewere met by a salesman by the name of Tyler Abbott, who assisted us in our search. He suggested that we consider a 2026 Passport, which was similar to a Pilot, but more capable in winter driving conditions, as well as in moderate off-road scenarios. Ultimately, after asking a slew of questions, which Tyler answered quite adeptly, and a test drive in a nearly-new Passport (1,300 miles), we bought it. We have purchased several Hondas in the past, and, aside from the outstanding dependability that the brand has always offered us, we truly value the fact that we've never felt pressured by a Honda salesperson while shopping for a car. I am pleased to report that this experience was no exception. In fact, I believe this was the best car buying experience we have ever encountered. Tyler's very professional, easygoing personality and impressive knowledge ultimately convinced us to specifically buy our new vehicle at Coeur d'Alene Honda. We want to thank Tyler Abbott, as well as the business manager, Johnathon Loudenslager, for providing us with a low-key, friendly and extremely efficient experience. Dana Duncan

I dreaded having to purchase a new to me car.... But when I walked into Dave Smith CDA my first…read moreimpression was positive , and the whole process of purchasing a vehicle was an absolutely warm welcoming a fairly fast transaction. Starting with Jarrett who sold, and walked me through the whole process from start to finish, giving the time to process, and ask questions. So much information to absorb in such a short amount of time, Jarrett explained things slowly, and with precision that I could understand. Kindness, a sense of caring about the transaction. no pressure. I also purchased an extended warranty, it was explained explicitly, Kyle made it painless, and easy to understand. Everyone there made the experience simple, easy, I felt like royalty. Thank Dave Smith CDA Thanks Jarret!

We were looking for a preowned specific model 4 WD pickup with low milage on the lot. Our customer…read moreservice representative, Jerrett Wheeler searched and found the perfect vehicle for us, it looks brand new and Jerrett made the entire purchasing process go smoothly. Jerrett was very knowledgeable about the vehicles there, and knew just what we shopping for based our requests. We walked out happy and appreciate the great customer service from every member or the Coeur d'Alene Dave Smith's sales team that we encountered. This is our second purchase from the Coeur d'Alene Dave Smith dealership and I'm sure it won't be our last.