One of the reasons I continue to go back to Spencer's Automotive is because they have always been…read morehonest with me and integrity is important. They could have easily sold me on replacing my timing chain, gears and all the parts that it takes to rebuild that area but instead I was advised that it would be best to have the transmission checked out first before spending $2500 to $3000 with them. The car is only worth about $5000 so it wouldn't be worth spending all that money on it to then have the transmission break down on me and I would have to spend another 4-5K. Thank you for honesty!

We really liked the people here and appreciated their honesty and diligence with our vehicle. We…read morewould highly recommend this business to friends and family. Excellent service, excellent quality, excellent value.

I just want to say that despite what other reviews say the receptionist there is very friendly and…read morehelpful, we were joking some while she took my car in for service. They value their customers and treat us well. This is my new go to auto repair shop. They have good prices and don't try to overcharge people for the services they provide. I would recommend them to anyone looking for a quality mechanic with reasonable prices

Front office staff are cold and rude. I thought maybe they just needed a second chance so I took…read moremy wife's care in again and this time, she came with me. Got the same cold, rude response, no eye contact. Felt like she hated her job. We'll never be back!!!!

TL;DR - Sean is awesome. His shop is awesome. His service is awesome. Give him your money and save…read moreyourself the hassle of dealing with mechanic scumbags. Also he doesn't do the DMV stuff anymore because no one was taking advantage of it and it's too expensive at the moment/price of goods going up. So my man Sean can't justify offering it anymore. Sean's a certified badass. Went here this morning to get a smog for my car and it was about a 15 minute drive or so. I was the first and only there. Rolled into a vacant parking spot when Sean came over and asked if I here for a smog. I said "Yeah" and he asked me to park in the awning and he'd get me hooked up. I also came prepared with some Micky D's breakfast cuz ya boy was hungry. So anyway, fast forward 10 minutes and while I'm munching on my McMuffins, Sean and I are talking casually about stuff. Kitchen Nightmares is on and Gordon Ramsay is going in on some crappy chef. Sean's like "I'm pretty sure your McDonald's breakfast sandwiches taste A-1 compared to that restaurant's crap right now." In between our conversation he politely asked me to sign off and review what he was charging me for, didn't try to upsell me, sell me anything useless, or any additional fluff. He also didn't rush me out of there either. So I able to take my time and enjoy the deliciousness I had brought with me. All in all I spent about 15-20 minutes tops. The process was fast and easy. 15/10 would chat and chill with Sean again. Oh yeah and my car was fine. And I paid about $45 for the whole thing (smog check). "It seems like quality has taken a dive man, all these shops are trying to screw you out of your money. You come in for brakes, they try and sell you a tune up with it. On the shop's mission statements it should say in fine print under their BS commitment to customer service, 'We're also here to gouge and bone you out of every penny you own.' - Sean, Certified Boss, Norcal Auto Support this man, he's awesome.

Hands-down the best service I have received in the automotive industry. In years . I had a 9…read moreo'clock appointment to which I was 15 minutes early. He wasted no time to help me. I don't think I was there more than five minutes and that was just because I was asking in him questions that he's answered simple quick Ian's to the point.. my previous career was in AAA emergency road service so I've been to a lot of repair facilities for 37 years. I live almost 30 miles away even though there are places closer I will be going to him for sure... thank you so much for the great service Steven

I only take my car here. These guys beat out any price in town, and they're honest and straight…read moreforward. Old school guys. Very knowledgeable about my vehicle and fast at diagnostic as well as repair. Jim amd Randy are the best!

Needed a last minute repair before departing on a road trip & was referred to Jim & Randy who were…read moregraciously accommodated my need for a timely service. They slipped me in, & not only replaced a suspension mount bolt, they tightened up others they found loose on my 2022 Silverado too. All in all, they were receptive, professional & extremely kind! I highly recommend their shop & services when in Chico or surrounding area. Thank you for squeezing me in!!

I live out of town and needed my headlight bulb replaced, I bought my bulb at Auto Zone and the…read morefella there said he was not going to be able to replace because it was going to be hard to get to it. So I took my happy self back to work and I glanced over saw Jay's Automotive to my right and decided what the heck I'll pull in and see if they can help me, well this very nice man went over and beyond my expectations, it took him maybe 5 minutes from start to finish. THANK YOU JAY!! I highly recommend Jay's Automotive for all your car repairs.

If you need your car serviced, Jason Jay owner of Jay's Automotive is the best. He's an honest a…read morefair mechanic. You can trust him to give you an honest opinion of your car's repairs and a fair price on the service you need. In today's market, it's what you want and need. His shop is conveniently located on orchard way across from from the bowling alley.

Jeff is just as knowledgeable & experienced as any auto mechanic shop, but he is straightforward…read moreand helpful, and works with a strong moral compass. Most auto shops have to pay at least a dozen employees and pay rent so they jack up their prices or offer services that don't really need to be done. It's just business. But thankfully Jeff doesn't run like these places. He took care of my car's needs efficiently and at a fair price. My fiancé and I are so happy we found our auto mechanic! As far as the negative reviews go, they are unfortunate, but they're also years old... it's absolutely apparent he took them to heart and adjusted himself for the betterment of his business.

Jeff is quality!!! He knows his cars (old and new), gets to work and gets the job done. Great…read morework ethic, arrives on time and makes sure one understands the work that needs to get done to fix the issue. I've found my forever mechanic.

Fantastic. Bought my son a 1971 Plymouth and several shops in town said they wouldn't work on it…read moreas it was "too old." What that tells me is some other shops are "too young" and won't work on anything unless it plugs into a computer. They are very knowledgable, honest, reliable and on time. The car is in good shape and didn't need a ton of work, but for the initial check up and tweak, they were fantastic. A few months later, we wanted another quick look - and they did it FOR FREE. If you are looking for a mechanic you can trust in Chico, you have found it. I'm very pleased and he will get my business not just for the old car, but for my brand new truck.

Gary was very nice, don't feel like he was trying to over charge me and got me in and out the same…read moreday with no appointment. I REALLY appreciate someone like this for my older car that I can build a long term business relationship with and that I can trust.

I believe this is my 3rd-4th time, having brought vehicles to D&E Auto Repair, for inspections…read more.. And it's been a pretty easy breeze each time. So from my times here, I can say that the staff members have all been very attentive & easy to talk to, (ask questions) & knowledgeable. They all seem to work seamlessly together & be on the same page, which definitely seems to speed up any possible wait times. I am always pleased with how smooth and quick the process is and I'm back on my way again. Also, knowing that I won't be pressured into all the dreaded unknown upselling (I have always seemed to run into with a few other companies) puts my anxiety in check! I feel more comfortable & confident knowing they will be transparent & straight up in their findings & I won't be price gouged or told some bs, that will leave me feeling uneasy & unsure on my drive home. I would definitely recommend trying them out... whenever the "looking for a good mechanic" topic comes up, I drop my D&E chime in... okay, this is why I don't leave reviews (because being an over thinker is exhausting) it's a lot to read, but I usually won't take the time to do reviews... so if I do, it's been a standout good experience or the complete opposite. I am impressed with D&E & I hope it helps someone else out, if you find yourself one day, frantically flying through all the different auto repair companies on here, you just found one... call or drive over to check. Oh & I also really like & appreciate the technology they use... they send you text message updates and pictures with explanations of what all needs to be fixed as well as the rundown of the entire time spent looking over your vehicle and findings or not- it's PRETTY GREAT!

Gotta agree with Mark F here in the comments definitely another bait and hook auto shop been there…read moretwice now with 2 different cars but the last time I went in it was for a routine oil change and when I get my car back it took 3 times to start and now I'm going to another auto shop to get my starter fix and all they can say is "oh I think it's a coincidence" like really didn't have a problem with it before I brought it in for an oil change and then on the other car they charged us a fee for looking at the radio to see what's wrong with but they still couldn't even tell us what's wrong with but yet we got charged. Another thing is bill and the other lady are very rude at the front desk and obviously the mechanic doesn't know what he's doing Would not recommend this place to anyone if I could give zero starts I would.

These guys are amazing! I took my lowered dodge charger here for an issue I was having, they gave…read moreme a suspension inspection. They gave me a really detailed diagnostics of my issue for NO CHARGE! 100% would recommend!

Everything went well. They are true professionals and are courteous and informative. I trust this…read morebusiness.

Took my vehicle in a for a coolant leak. Vehicle was diagnosed, estimate was provided along with…read morepictures of the issue, and the repairs were completed within the timeframe provided after authorizing. No issues with the work or the experience inside the shop. Would go back again with any future vehicle repair needs. Thank you!

This repair shop was great! The experience of booking my SMOG was super easy and was able to change…read moresome info after booking by texting the help number. the staff were friendly, the wait was short, and the waiting area was super comfortable! also the prices were very reasonable!