Eileen at the makeup counter was a goddess; thank you for the patience and help! I was lost between the sales and counters but she helped me narrow down my choices in a calm collected, most professional matter. read more

Well, i lost an earring again. I wound up going to the Fine Jewelry Reserve Sale at J.C. Penny. I was greeted by one Ms. Paula. People, she is an Awesome Jewelry Associate. She made me feel like I was the only one who mattered and truly listened to my preferences and then assisted me in finding not one but two replacement earrings. She was quite a skilled saleswoman. She deserves a raise. I'll be sure to add photos when I return to the store to pick up my earrings this week. read more

AWFUL! Extremely upset. My tears taste salty. I got put in hold for 15 minutes and then the phone hung up on me. The First Lady that answered didn't wanna hear my question. She basically said I was a load of garbage. I'm so sad. I'll never go to this place. Not even if they offered me a 2% discount. Very upset. read more

These other reviews are untruths! All you have to do is DO to this store at the Northshore Mall and you will see how amazing the merchandise is and how wonderful the people who work there are in terms of efficiency, professionalism, and helpfulness. The prices are fair and the quality and selection is excellent!. In this time of misinformation, do not believe every review. See for yourself and shop at JCPenney. There is a reason why it has been a trusted merchandise provider for so long. Plus it provides jobs to your neighbors and community members. I believe in giving to those around us. read more

The customer service here is horrendous. i rsng up an item snd the cash reguster frooze snd the item was charged to my credit card yet they refused to give me thebitem even after speakkng to the credit card company. When I adked for the both the MOD names who werent wearing tags they ran awzy after tslkingbon my phone to the credit card company . read more

I ordered a mattress which I had slept on at a friend's house. She had owned it for about 3 years and it was the most comfortable mattress I had ever slept on. She told me she bought it at JC Penny and so I took down the information off the mattress tag and ordered it as soon as I got home. I placed the order on February 19, 2024 and received it about a week later. On April 8, not two months later, I felt that the top layer of the mattress bunching and creating a big wrinkle. It was not holding together. I assumed that it must be defective. I called JC Penny and explained the situation. I was told repeatedly that the policy of the company was not to honor the defectiveness of the mattress. Instead, to get rid of this and recoup any funds, I and was charged $178.00 for a restocking fee (there was no way this mattress would be "restocked, it was defective) and for the pickup, which I understood. I felt like I was speaking with a robot who was reading off a script. When she told me that I was speaking with the "escalation" department, I found that questionable as it was the 800 number I called and the first person I spoke with. You don't usually get directed to the escalation department on your first customer service call. I think she is told to say that to anyone who was unhappy. I felt sorry for the customer service person. She was clearly just doing her job. She showed not concern about the condition of the mattress which was a reflection of the JC Penny policy, not the young woman, but I hung up knowing I wold never do business with JC Penny again and was very disappointed and sorry for the young woman doing a job that lacked any real form of Customer care. Buyer beware. read more

JCPenney - Department Stores Near Me - Peabody, Massachusetts

NEVER SHOP ON JC PENNEY'S ONLINE STORE - NOT NOW, NOT EVER. So I went online to purchase a suit for a wedding. Ordered the suit jacket, then ordered the pants, shirt and belt in a separate order. The second order (pants, shirt and belt) never arrived. I called JC Penney the day that the order was marked delivered and said that the order was never delivered. They told me that it's company policy to wait two business days. Called back a week later and was told that I needed to file a police report and then send that police report back to JC Penney to get another order shipped to me. So meanwhile I have a wedding to go to in a few days and now I have to order an entire new suit, all because JC Penney expects me to get a police report in a timely fashion then mail it to them to receive a reshipment on pants that were never shipped to me in the first place. Hey JC Penney - you might think you're saving money cutting down on fraud, but in reality you are just pushing away legitimate customers. read more

I agree with other Yelpers that you should NEVER order anything on JC Penney online. If I could do a 0 stars- I would. Ordered a toddler shirt and leggings on Jan. 1 for a gift needed by Jan 20. Was charged $3.95 to ship to store. Called the store before Jan 20 and was told it was still on the way. Called again right before Jan 20 to see if they could track where it was and found out that they actually had some of the shirts in the store. The nice salesperson found the size I needed so she put it away and we went to the store and this identical shirt was picked up. I then wanted to cancel the order but was told I had to wait for it to arrive in the store. The order apparently arrived in the store on Feb 28! After 7 phone calls to both online Customer service and the store- now, on March 12 - I finally have maybe cancelled the order BUT they wouldn't refund me the ship to store money unless I physically went to the store- even though I shouldn't have been charged that anyway. I was misinformed ( or out and out lied to) all along this path. Their "policies" are ridiculous - timing of shipping was ridiculous - and telling me things and that they were going to send me an email about cancelling the order (which they never did )-All ridiculous. But the best ridiculous is not being able to refund me the shipping unless I physically drive 35 miles (again) to get it! So for $3.95 - I will not be a JC Penney customer again. read more

10:30 photography appointment on a Sunday. Employee from JC Penney called and confirmed a couple days prior. We arrived at 10:15 only to find every door locked. There was another group of woman trying to get in that we grouped up with in our efforts. No luck at 2 outside doors, went in the main entrance, took elevator upstairs, that door also locked. Now we are all aggravated. My back (that I have rods in) is killing. Note I did not bring a stroller assuming I was going right in. Finally got through all the prompts and reached a human in photography. Apparently we were supposed to be notified to go to the outside, glass doors. We then walked all the back through the mall and outside to the glass doors. Luckily, our photographer was fantastic. He got some great shots and gave us 3 free sheets for our troubles. read more

JCPenney - Department Stores Near Me - Peabody, Massachusetts

5 stars for SARAH! The biggest help in the world!! She was amazing, so sweet to my kids and helped me find the perfect pair of shoes for a wedding im attending. Not just helped me but went OUT OF HER WAY to make sure I got those shoes. You're amazing Sarah!! Give her a raise! read more

As we were shopping at the mall we decided to stop in at this JCPenney location to look for some children's clothes as well as a silver necklace. As we shopped in the children's section we were a bit dissapointed at the fact that they had limited formal wear for boys. We were specifically looking for suits and didn't find much. Although that was the case, we were surprised to see how diverse their jeweler collection was. As we looked through their incredible selection of men's jewelry, we were assisted by a polite employee named Jeanette. She was incredibly professional and was ultimately the reason we bought our jewelry here. She was extremely knowledgeable about the merchadise and struck up an incredible conversation. In the end, we enjoyed shopping at this JCPenney and we will shop here again in the future. read more

JCPenney - Storefront - Department Stores Near Me - Peabody, Massachusetts

Ive returned on 2 separate ocassions using Curb Side Pick Up. Each time it's gone very well ...and YES, it's spoiling me! It also saved me some precious time. What could possibly be any easier than shopping on the store's website. Then pulling into a designated parking spot. Once there you check in with the number spot you are parked in along with the color of your car.... Once you check in using your phone, you can watch the progression of how & when an associate will bring out your purchase. Pop your trunk...or open a back door. The friendly associate will put the item directly into your car and close the door. And Voila! That's it,! There's no trapesing thru departments to the back of the store and waiting in line for who knows how long to pick up an online order... Each time I've done this I have been lucky that when I got back home I've had the correct order... Not sure how often ( or if) there are errors? But so far this has worked perfectly 100% for me. And the associates have been very nice & friendly. I am VERY pleased! ***** 5 STAR ALL THE WAY! read more

Look at the picture of the 50% off at JCPenneys in Peabody. It was very clearly behind the slacks. the manager(I think her name is Fatty) said it was a mistake, I should have read the fine print and "COMPANY POLICY" did not allow her to do anything about be deceptive. The sale associate was very nice but watch out for company policy, deceptive practices and manager who don't give a ,,,, about customers. read more

JCPenney - when is 50% off not 50%off? When jc penny Peabody tricks customers with signs - Department Stores Near Me - Peabody, Massachusetts

Very happy with the service of our sales lady Nancy in helping my wife selecting a watch and Suleimy who made adjustments to the watch band. Thank you both for your service. read more

Black Friday craze! Everyone was civil but the lines were long. There were at least 3 cashiers at every customer service and some customers were going crazy about the $10 of $10 purchase, but the customer service members handled things efficiently and quickly as well. The closest JC Penney in the area for me, so this place is nice to browse when I'm in the area for cheap clothes or to return something. I do a lot of online shopping instead, but don't be surprised if there's a long line on off days too because JC Penney tends to be understaffed. read more

We had our son's pictures taken here and ordered both digital and print photos. The print photos we received included a sticky note that said they did not meet JCPenney quality standards. I was astounded that JCPenney would take and then send us prints that did not meet their own standards. There was no explanation or next steps, just a sticky note and blurry images. Anyone who has gone through the ordeal of taking toddler photos knows how much effort goes into getting those photos. Please don't waste your time here. read more

JCPenney - Department Stores Near Me - Peabody, Massachusetts

This is my favorite store. Almost everything I own comes from here as far as textiles are concerned. Housewares are modern and always kept current. Prices are great and I love the coupons they send me in the mail. Please don't go out of business I will miss you so so so so much if you do. read more

I purchased 2 bathing suits for $64.00 I didn't like them so I sent them back which I had to pay for shipping that cost me $14.00. I got a credit on my card that was minus $8.95 I didn't know that they deduct the shipping cost also. I canceled my credit card with them and I will never purchase anything from J.C. Penney again. Now I know why they are going out of business. read more

I bought a waffle iron online. The box it came in was perfect, so it was not damaged in shipping. When I opened the shipping box I noticed that the product box had been opened and had suffered damage prior to shipping. It looked like it had been previously returned but certainly was not NEW IN BOX as I had paid for. The waffle iron inside had several broken parts. I demanded a return. They sent me a label but I had to leave my house (elderly) and expose myself to covid by going to a ups store in another town. They would not pay to have UPS pick up the BROKEN item I had paid for. Meanwhile, everyone I spoke to, especially the manager of the store in Peabody, was either extremely rude, misled me or outright lied. I got a receipt that the item was received by JCPenney. Several calls later they finally informed me that my refund of $66.31 is on the way. I just received a refund of $8.95. Do I have to sue these people to be treated fairly? NEVER buy anything from them unless you are crazy. I will pursue this even if I have to go to small claims court. I have documentation and witnesses. JCPenney is going bankrupt because they lie, and steal. read more

I'm a semi-frequent shopper to this JcPenney and every time I go in they are barely staying above water with the few employees working. I went this Saturday and just needed a quick exchange in the shoe department which took FOREVER because there was only one person in that department. Everyone in line and waiting to get sizes were talking about the poor lady that was alone trying to do everything at once. Once I finished with my exchange I found a top I wanted to purchase and walked around the whole store trying to find a line that wasn't enormously long and with more than one person working the registers. Nope. I decided I didn't want to promote a company that doesn't take care of their employees so I left without the blouse. I'll be trying other stores next time I have a short window of time to get some shopping done. read more

I really like jc Penney a lot, I always find something there and love the coupons and rewards. The only complaint I have is the women's bathroom in Peobody, Ma, it's always dirty. Toilet paper everywhere and toilets plugged up. I won't go in there again. Needs to be attended to often. read more

We ordered 2 Comforpedic Beauty Rest mattress toppers. First, it is a good product with the exception of the polyester thread top piece (1.5") which can range from hard to soft. This is not noted on the order information. This was a second order but the situation on the second order was more disastrous. The product is manufactured in Texas and the packaging was literally a piece of cardboard wrapped around the topper. The box was opened, and there were gouges in the side. The result is a gouge in the 4" foam part of the topper. We have tried to report this online but the system was down. Other approaches only covered returns, which for a mattress topper was $125. This ignored the fact that returns of these items were likely not allowed under law. We have pictures and tried to communicate as noted, but the return mechanisms were simply non-existent. In sum, the product is delivered hanging out of the surrounding piece of cardboard and damaged and JCP provides no means of correction. The company in Texas needs to be replaced as they are incompetent. read more

We took our son here for holiday photos in early November. We had the pleasure of Ashley and Andre as our photographers. They were wonderful with my son who was slow to warm up! They had him smiling in no time, due to funny things they were doing with some stuffed animals. It was an extra special photo shoot because we were planning on using the photos on a holiday card to announce a pregnancy, and so they took extra time with us to get all the right shots. Then, they took even more time to help us develop the perfect holiday card (I had a groupon for Shutterfly holiday cards as well). They even looked up fun text to include on our card to announce the pregnancy. I can't thank them enough because we ended up with the most adorable, perfect holiday card that everyone loved! It was quick and easy too. Thank you Ashley and Andre! Will definitely be coming back. read more

Many might crucify me for this (two people named Stacy and Clinton come to mind), but I prefer to buy lots of ok clothes on the cheap rather than invest in expensive garments, so when it's time to round out the contents of my closet (or my more recent problem of losing ~30 lbs and needing to replace some wardrobe staples...yay!), I usually head to moderately priced department stores. Hence, my review of JCPenney. The prices here are definitely budget friendly, but despite repeated visits, I rarely end up buying much here, as I find much of their men's fashions way too juvenile or, at the opposite end of the spectrum, too old mannish. And for the stuff I do like, I know I can get very similar merchandise of identical quality off the clearance racks at Kohl's for way less money. What I do like JCP for is basics like solid color polos, socks, underwear, etc. and to poke around the home section for deals on sheets, towels, and kitchen stuff. They've also got a pretty decent men's big and tall section, too, with prices way more reasonable than at a specialty store like Casual Male XL. One minor complaint about this store is that it's too damn hot in here! Turn up the AC (or in the winter months, turn down the heat) a little bit so I'll be more enticed to shop awhile longer. read more

I love this store its well kept and organized with a friendly staff. I like the selections of clothing and they have pretty good sales. Just got a great jacket on a sale thats much needed for Massachusetts winters. read more

Saw a bed bug in the dressing room ..... beyond disgusting, management is rude. Staying as far away from this place as possible

Kinda dingy and small. The staff is pretty helpful though and they stay open later than the mall.

Came in just as the store opened one morning, to buy a suit. I can't speak for the rest of the store, but the men's department was a MESS! Nothing organized. Clothes off their hangers, lying in piles atop the racks. It was as if the store hadn't been attended to from the previous day's catastrophes. Also...had to return to the store later that day because the clerk failed to remove the ink tag from the suit pants. Lines were terribly long. Understaffed it seemed. Management needs to step up their game at this location. read more

I wish i got the name of the woman that helped me in the baby dept last night!!!!! She was fantastic!!!! She completly understands the meaning of customer service!!! Thank you for all your help!!! I will be a loyal customer!!!!! read more

This JCP is always so busy and I am really surprised that it's so busy. It's nice and very clean but their baby selection is a very small selection. I do like the new Disney store and I think it's nice read more

I used to visit this JCPenney and had a great experience, however today I had the WORST experience I have ever had at any store. I was checking out my items with a lady named Robyn at the register near dresses. Right from the start she was extremely rude and she was talking to me with attitude. I had a Liz Claiborne shirt off the clearance rack that lost its tag. She threw the shirt at me and told me to find the tag because she could not find it. I could also not find the tag and she told me I could not get the shirt. She then tried to ring up the original Liz Claiborne shirt with a completely different shirt. I told her that does not make any sense as it is a TOTALLY different shirt and was on the clearance rack. She proceeded to yell at me and tell me I was wrong. I told her to forget the shirt. I let her know that was the worst experience I ever had in a nice way & she kept attacking me as I was walking out of the store instead of apologizing. I am NEVER one to complain but you're job is to assist people, especially when something like that happens. Robyn needs to respect her customers. read more

I just wanted to make a quick statement to say that I had a very nice experience here today. I had to buy a last minute gift in the jewelery department and the lady who helped me couldn't have been nicer. She was attentive and informative without being pushy, and she went out of her way to package and wrap the earrings I'd just purchased when she didn't have to. A few weeks ago, I purchased a sport jacket here and again, the woman (a different woman), was very helpful. There are often some great sales here and the quality of the merchandise seems decent. The reason this store is receiving 3 stars is simply because the lines are usually pretty long when there are empty registers elsewhere in the store. Perhaps more staff could be trained on the register, so as to accommodate large crowds. Otherwise, in a mall where so many of the stores are almost completely untouchable when it comes to price, it's nice to know that JC Penney and Sears are alternatives. read more

I miss your 5 star curtain dept. Where am I going to go for curtains now that you have taken away 80% of the dept.

I don't normally write reviews about department stores, but I had such good customer service that I wanted to say thank you to Claire, and let others know that if you're in the jeans department then she's the woman to help you! I was searching for St. John's Bay and couldn't find them so I asked Claire. It turns out they're discontinuing the brand and have tons of stuff on discount. I found a couple of pairs, and one was minus the tag. Claire was super nice about it, and actually researched it online instead of sending me (or herself) back to the rack to try and find a similar pair. Those racks are a mess, so be warned if you're trying to find something. It looks like the entire store is undergoing a facelift. I like the new design. I almost always have a positive experience in this location, with my only complaint being line time during popular shopping hours. But, my guess is that's a problem everywhere. All in all, a nice place to browse with fantastic customer service. read more

Some old man clothes, but also some surprisingly trendy stuff, reasonable prices. It's in a somewhat posh mall; everything is clean and spacious. I really like the changing rooms, which are tidy and very well appointed and there's no attendant to go through. read more

Flew into town for a visit with family (currently living in Germany]. Wanted some shoes and found a lot of nice clothes/purses etc. Opened up a JC Penny credit card..got lots of good deals. Upon my arrival home one of the blouses I purchased still had the "alarm tag" on it...$40 shirt. I've tried to call customer service over and over. Keep getting hung up on..manager doesn't answer the phone...Corporate told me to call the store I bought it in...same deal. Also, I agree with Jennifer P.'s post. Shoe department took forever...no one around..no sales associates in any of the departments...dark and creepy on some floors. Now I am left wondering why I actually got that JCP credit card....will now have to close it! read more

I will never shop at JCP ever again because of the employees that work there. I was carrying around this lip balm, that i was debating on getting it or not, and so i continued to look around at the clothes. A employee asked me if i needed help looking for anything , which was kinda weird cause no one has asked me in that store ever, and i said no just looking. So me and my friend kept looking around and the employee who asked me for assistance follwed us around the whole time and i caught her looking at us. Apparently she thought me and my friend were gonna steal the lip balms near saphora, like seriously people, I put the balm back but they had to create a scene. That lady made another guy (employee) run past us to the door and frantically look at us. it made me and my friend scared. They all saw us put the lip balm back and we never got the clothes we tried on because they were all to big or small on me since im petit. and they thought we stole clothes too.. these people need to mind their own buisness and expect people to not want to buy something but hold onto it just incase or try things on and not want them. So immature of them. Never going there again. read more