Our dog got sick and after trying to get carpet cleaned on our own we reached out to the…read moreprofessionals! Michael arrived and as always was friendly and helpful! He explained the process and said he will do his best to get the stairs and carpets cleaned! They were done in a short period of time and we were thrilled with the work they did! The price is also very reasonable compared to other carpet cleaning companies. I also appreciate this family run business. We will very pleased with their work and customer service!

I booked National Multi Steam for carpet cleaning at my home in St. Helena, CA, and it was a big…read moredisappointment. They showed up late with no notice, the technician seemed rushed, and after the cleaning my carpets looked no better--stains were still visible and the overall appearance hadn't improved. I reached out afterward to ask for a follow-up or partial refund, but no one ever responded. The lack of professionalism and customer service was extremely frustrating. Based on my experience, I would not recommend this company to anyone.

Kip was amazing. He answered the phone promptly and was on time. He removed stains that were on…read morethe carpet from the earthquake! And believe me other companies have tried and failed. Best part- no chemicals and dried in 2 hours not 10! Do not hesitate to call him. Reasonably priced and nice as well.

We used this service to clean our dining room, hall and stairs. The result was utterly terrible…read more The cleaning brought the dirt to the service but without enough water to clean it, leaving a dark dirty appearance and a stiff residue on the carpet. We had to employ another company to steam clean twice to bring the stairs backup to normal. I contacted the Chem Dry central office but they said they have nothing to do with the individual owners they just supply their chemicals. DO NOT USE THIS SYSTEM TO HAVE STAIRS CLEANED. This system is not good for light colored carpets, as it leaves it looking dark and soiled.

Great service at a great price! I shopped around for carpet cleaners and found Nelson on an ad he…read moreput on Facebook. I decided to give it a try since his prices were very reasonable. He and his crew showed up on time and were extremely professional and fast! They had our carpet cleaned throughly in 45 min. I am so glad I decided to go with him. Great service at a fabulous price!

My carpet looks amazing! Very satisfied with the service the owner provided. He was here on time…read moreand did a wonderful job. I highly recommend him, also the price was the best I can get! Thank you NC USA Carpet Cleaning.

Hired this company to come out and clean a small one room guard shack for our community. They are…read moresupposed to be coming every two weeks. I've had the owner out here twice because when I've gone in it hasn't been clean at all.. This past weekend when I was there the place was FILTHY! I took several photos and sent an e-mail with the photos to the owner Jason and the accountant Jennifer. I have yet to receive a response to my e-mail or a call as requested.. We've been paying for over a year for them to come out every other week! I have NO idea what they have been doing for the past several months because as one can tell from the photo's this isn't dust or grime that is just from days, weeks or even a few months..

My dog was recently sick with a stomach bug. One morning, I woke up and found that in the middle of…read morethe night, he had left "presents" in both of my children's bedrooms. This is not something you are prepared to deal with in that narrow window of time we give ourselves to get out the door. I panicked and picked up what I could and then covered the area in baking powder, leaving myself a disgusting trail to deal with when I came home from work. I was reliving my horror story to my co-worker when they recommended Frank's to get the carpets cleaned professionally. I've never had a professional carpet cleaning done while I still lived in a location, but I was just saying that my youngest son is always on the floor with his legos and toys and that I was completely disgusted that he would be coming into contact with any dog poop residue from any failed attempt at cleaning I might have tried. I got on the phone with Franks around 10:30. When I asked about availability, they told me their carpet tech was going to be gone on vacation for the next week and that he was completely booked for the day. I don't know if it was the panic and anxiety in my voice, or magic carpet angels that helped me, but they looked again at the schedule and asked if I was flexible to get home and let them in about an hour. When I got to my home I was greeted by their carpet techs and they got to work, right away. They were in and out in about 30 minutes total. While they were there, they did both of my son's bedrooms and I asked if they could make a sweep in my own room as well since they were already there. The carpets looked absolutely amazing when they were done. Despite what I had done with the baking soda, everything was cleaned so well, it smelled and looked like new carpet. Price was not my immediate concern, but when I received my bill, I thought it was very reasonable. I would recommend Franks for carpet cleaning in Napa and I will definitely keep their number on hand for any future disasters.

Amazing results, super professional and courteous. Price was right!…read more I'd recommend them over and over.

They did excellent work at a very reasonable price, friendly and professional. I would highly…read morerecommend them.

Great service. Guys were very professional and nice. My carpets turned out great!…read more I liked that the guys put shoe covers on also.

OVERPRICED! And still have stains! Our carpets really aren't in bad shape and just needed a regular…read morecleaning with exception of my daughters room. She has stains on the carpet from her makeup. I told the person when booking the appointment as well as showed the technicians when they were here. They did not get out a single stain! That was pretty much the only thing I asked them to do and they didn't do it. I sent them a message about it with pictures and when the lady called me she said the technician told her that I had never mentioned makeup stains to him. Are you kidding?!?! It was literally the only thing I pointed out to him. They charged me $250 for a living room, small computer room, hallway and ONE bedroom! I ended up going at the stains myself with makeup remover. I let them know I was unhappy, especially considering the insane amount of money they charged me. They offered to come back and try again but at this point I've taken care of it myself. I have kids homeschooling and animals. It's not easy for me to make my home accessible for people to keep coming in and out.

William came & in an HOUR, cleaned my entire downstairs carpeting back to almost new! My 20 yr old,…read moreheavily stained white berber (I know, terrible choice) was gray & spotted everywhere from spot cleaning & using that useless store rented cleaner that breaks your back & makes your carpet worse! I'm in shock he could do all this in an hour, for less than what it would have cost me to rent a machine & buy all the shampoos. Bonus, my house smells lightly of citrus now. I was worried about a chemical odor, since I have a 2 year old running around. No strong odors left whatsoever. He did an extra extraction of some sort, and my carpet is already over halfway dried. I'm thoroughly impressed. I HIGHLY recommend William & his company, and will be using them exclusively from now on!

William was prompt in returning my call. He conducted his business in a proffessional manner. He…read morewas on time and completed the job fast. The finished product came out really good. Very clean and dry (and no damp smell). Impressive work. I will contact him again and will highly recommend to others.

Rich is very nice and personable. His prices are affordable and his work is good. We will tell…read moreothers about his work and use him again in the future.

Rich was EASY to get ahold of, scheduled conveniently, and showed up right on time!…read more He progressed through cleaning two couches & an overstuffed chair w ottoman in about 2 hours. We hired them for upholstery cleaning (not carpets). They pre-sprayed, used plenty of water to wash & rinse. Cleaned up around the furniture & left this room better than it was before they found it. Rich worked fast and efficient, clearly very experienced and knowledgeable. He worked hard, not skimping or cutting corners. He brought Brandon to assist him, who was very observant, quick to work, and diligent in all his tasks. This furniture is about 17 years old... It looks beautiful now !!! Smells good too. HIGHLY recommend these guys!!!