So glad I went to Paul Young for several watch battery replacements and removing unneeded links…read more As a first time customer, he treated me like an old friend. He explained each of the watch battery replacement costs since some watches were higher end than others. He estimated an hour and delivered on time. All the watches were set to actual time and prices were very reasonable.

Excellent customer service. Answered all our questions and was clear with expectations and turn…read morearound times. Price was fair and I recommend.

Sold me the wrong watch strap, possibly a fake one. You can see that it has the wrong number of…read moreholes (and it doesn't fit) compared to the image on the website. Spoke to Vlad on the phone and he says, "how do I even know you got the strap from us"? Didn't offer to pay for shipping back. So with the trust already broken and you sending me a fake strap, no, Vlad, I'm not going to send it back to you on my own dime and trust that you will correctly determine that it was you that sent it to me. So, crappy customer service in addition to fraudulent operations, or at least poor quality control. They need a 0 stars option for that. You should be ashamed!

I planned a visit to Legend of Time while at a work conference and Mark did not disappoint. I was…read moresurprised at the very good selection of Junghans watches but what I most liked was his ability to recommend the perfect watch and strap pairing. He's a real collector. Best Regards! --Sam

This is a great place to buy a Patek Philippe or Rolex, as well as a great place to service one…read more they also service other models. They offer a decent retail experience, which is extremely difficult when no organization can get their hands on much inventory. My only complaints are that the location can be a bit too busy when the weather is good, and that they should be selling pre-owned if they cannot fill orders. of course I could be wrong (I know nothing about luxury retail).

Laura super helpful and sweet while helping me build my engagement ring! She was very responsive…read moreand knowledgeable!

As far as I can tell, this is a one-man operation that has been at this location for decades. You…read morearen't walking in to a traditional repair shop; this is an old school, paper work order, cash only type place. I brought in a cuckoo clock that had its winding chain slip from the gear. Within 2 days, it was working just like new, and the owner sent me on my way with a recommendation on how to avoid the issue in the future. Expect an efficient repair experience from someone who is rarely stumped by a mechanical problem. I had zero issues with the gentleman's temperament primarily because I read the room on how he has run his business for decades.

Great old school shop that just gets things done. The owner was a great guy who knows his stuff. It…read moreain't fancy but it works.

Had such a wonderful experience having my watch battery replaced here. They repaired on-the-spot…read more So much fun perusing all the Rolex, Cartier and other fancy watches while I waited! Would definitely recommend!

I brought my watches to Howard Frum for evaluation. One of them had a broken spring bar which…read moreturned out to be specialized and difficult to find. They were able, with some difficulty, to find one that matched the original and replaced it. They also removed batteries from 3 watches, all of this without charge. The staff were attentive, friendly, and helpful. Great customer service.

John at B. Young & Co is one of the most reliable and trustworthy people to do business with in…read moreChicago. In addition he has some of the rarest and hardest to find watches available. And if he doesn't have the watch you want don't worry because he'll find it for you within minutes. Very reliable and a pleasure to do business with. I highly recommend them to any watch collector or individuals looking for fine jewelry. He is very knowledgeable about the industry and always offers good advice. If your in Chicago and or looking for a unique timepiece he's your guy.

Been a customer of John Young for years. I'm at the point where I can call him, give a dollar…read moreamount, and receive a wrapped gift for my wife that I KNOW will be perfect, as well as a great value. Neither she not I have yet to not be happy. I'm a bit of a watch-a-holic, and he feeds my addiction with great deals on great pieces. I highly recommend him and B. Young. If he doesn't have it, he will get it for you!!!

I hate to use this platform for negatives, but BOD has failed me repeatedly, and recommended…read moreentirely replacing the movement on a Swiss watch that just needed the battery terminals cleaned. The other guy I just got my watches back from took five minutes to address this issue and found that the battery terminals had been BENT on this and another Swiss watch, which was keeping the battery from connecting properly on either. This is after dropping the first watch off TWICE for WEEKS. I sure am glad I didn't listen to BOD. Replacing the movement would have totaled my watch. A to Z on Harlem saved me hundreds of dollars. It took them five minutes. Cost me $10. F- Absolute ineptitude.

I had a really great experience getting a vintage Citizen serviced. It wasn't staying wound as long…read moreas it should, and Joseph was able to identify and fix the problem in a more than reasonable time frame. He kept me updated via text and even shared some interesting info about the movement as he researched it. I'll absolutely be coming back!

This is mostly a gift shop sort of place with a lot of misc items. They have lottery tickets, book…read morebags, etc. I give this place 4 stars because of it's ability to change the batteries on my watch for cheap. I originally brought my watch to Evergreen Jewelry and they quoted me $8 to replace the battery. Not bad at all, I was once charged $20 at the mall to replace it. However, they couldn't open the casing to replace the batteries and they suggested I try Central Port Emporium. They were able to replace my watch battery and for cheaper too, only $5! I wouldn't suggest bringing a nice watch to get your battery replaced here (Rolex, Rado, etc) but for something like a Armani watch, it's perfectly capable.