First time today using this store and I have to say I had a great experience. My daughter and I went in looking for her a prom dress. We were greeted and asked if we had an appointment. I did not. She said not to worry and she took down all of our information and pointed us in the direction of the gowns and was going to send an assistant our way. The gowns were beautiful. Our assistance was very helpful. Needless to say an hour later we checkout with the perfect gown and shoes. They have earned my business! read more

David's Bridal - Bridal Near Me - Virginia Beach, Virginia

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We went in on a busy Saturday morning, as soon as they opened. It was time to select bridesmaids dresses. Our sales associate was thoughtful and seemed to be on point. She knew we would all need to go up a size from our usual; these dresses run small. Done in jiffy, she measured us, took down our sizes and email addresses. I was somewhat unclear why but she assured me she was putting all our info into the database so that whenever we call to place our order, they'll already have the info. Fast forward three months later, I called and they had no records of our visit, our sizes, our names. Not that it really mattered. I ordered online and I remembered my size. So I guess this is to say, the store serves its purpose for needing to see most of their selection in person and trying them on, though the colors in your size are limited; you'll get the gist -- then go home and order it online, with coupons. As far as alterations go, if I didn't have a seamstress in my life, I still wouldn't deal with this store again. Feels a lot unorganized when it counts. read more

Mixed feelings here. I came in to order my maid-of-honor dress that we found with the bride at another location. I tried my size on in another color just to make sure I had it right. Ordering and paying was really easy. And the cashier was very friendly. She told me the dress would be in a few weeks before the wedding. The dress actually came in much earlier than expected which was great. When I go to pick up the dress I'm not so happy. It looks like it was balled up in someones tiny backpack for weeks. DEEP creases and wrinkles. I'm in the dressing room thinking what the heck! The lady who handed me the dress to try on said that she would be back to check on me. I'm turning around in this wrinkled mess inspecting it from every angle...where is this lady so that I can express my concerns? I walk out and look at the dress in the mirrored wall under the bright lights...worse-and after 10 minutes I still cannot get the attention of a worker. The mother of a bride sees me trying to take pics of the dress I'm wearing and she offers to snap a few for me. I take off the dress and seek someone to express my grievance to. At the front greeting dress they want me to sign a paper stating that I am happy and accept the dress as is. I state my concern and disappointment about the condition of the dress. They say all of the dresses come in like this. I say "you mean to tell me that all of the dresses on this floor on display came in this wrinkled?" They assure me they did, and the wrinkles on the dresses fell out over time, they weren't steamed. They realize I'm not buying it and I have a conversation with the sweet seamstress/tailor. I understand that I can bring the dress in for a free steaming no less than 2 weeks before the wedding (as long a no alterations have been made by an outside tailor). My concern is that these are deep creases, what if they don't soften fully and I go to the wedding looking anything less than stellar :-) The dress hangs in my closet for almost 2 months and the wrinkles do not soften, contrary to what the worker told me about the dresses they have in the store. I take the dress in much earlier than the suggested 2 week date. The ready-date passes and I have not received a call to pick up my dress, but when I call them they let me know that my dress is ready and waiting. The dress is PERFECT. Whew. At the dress rehearsal I talk to the other maid-of-honor and the bridesmaids, I also show them pictures of my dress-not one girl had their dress in the wrinkled condition that my dress was in when they picked it up form their DB location. This was my first time in a wedding, so I had never ordered a dress from a bridal shop. I wasn't sure what was a "normal" condition to receive the dress in, which is why I was sure to share my concerns with the staff and ask many questions about the dress condition because it just didn't feel right to me. Especially knowing that once I signed the paper that I happily accepted the dress as it was received, DB would be free from any later complaints. If you are unsure or uneasy about your purchased product/garment you ask your questions until you get the answers that reassure you. Note: You can bring your David's Bridal purchased dress in for a free steaming 2 weeks before the wedding as long a no alterations have been made. If your dress is tailored by anyone other than DB, figure out how to de-wrinkle on your own. read more

My first time coming here it was a great experience the staff were so nice and the lady helping with the dress was amazing but when I went to pick up my dress I don't what changed the lady at front desk was not too friendly to me to find out why I was there and then when I tried on my dress it was not my dress and another lady came over and I explained to her it was not my dress and basically told me I was lying and went to the sales floor to go find my dress to prove me wrong and came back with a completely different dress so I showed her pictures of me wearing the right dress because I had tried my dress of three times before this and she goes oh I guess you're right and leaves for 30mins till I went to go find her to see where she went and where my dress was and they found out that they order the wrong dress style. So I had to come back another day to pick it up and ones again the lady's were not as friendly as the first day and ones they brought my dress know one asked it I needed any help or anything and when went to leave it was raining so we asked we could have a rain protector and they went to look out the window to make sure it was raining I guess and was like yeah I guess can have one. So I don't know what I had changed from the first time I could understand if it was really busy the too other times I was there but that was not the case the first time was really busy but the the other two times I was the only person there read more

If you are purchasing a bridesmaid dress, PLEASE READ, so that you do not get scammed. I tried on the bridesmaid dress that the bride had chosen and it fit perfectly. When I went to order, the associate helping us told me this story about how the dresses in the store are stretched out from so many people trying on the dresses. She recommended that I order 3 sizes larger than the dress that I tried on in the store. I told her "no way", the size I tried on was the size I wore normally, what sense would it make to order something 3 sizes bigger!!!! We went back and forth and finally I compromised by ordering one size bigger. Then she had me make an appointment with alterations. Why am I making an appointment with alterations before I even have the dress??? It's as if she already knew it would be too big and I would need alterations. It would be an easy way to bring in more money for them. The day after I ordered I started feeling like I had been scammed. I've stretched my own clothes out but never more than 1 size. I called and had them change it back to the size of the dress I tried on. I'm so glad I did because I picked up the dress today and not only does it fit, but I probably could have ordered the next size down. This same "stretched out" story was told to all the bridesmaids and unfortunately some will be spending unnecessary money to have their dresses altered. read more

Michelle the "Store Manager" should find another profession. If it was possible to give ZERO stars, that would be my option. I drove 6 1/2 hours to go to my sister's bridal appointment. She purchased a dress online to be shipped to the store (The dress she ordered was not custom, it was a style in the warehouse that this location didn't have so she was assured by customer service that she would be able to REFUND it 14 days after the store physically RECEIVED it, AND the order wasn't even fulfilled at the point of our appointment). The associate who helped her was awesome and she found a dress In store that she loved more. We explained what we were told by Customer Service to the "Store Manager", Michelle. Who's name should be Karen because she was the most unprofessional and belittling person I've ever met. She was unapologetic for the wrong information that we received. She was unwilling to make any exception or help us at all. Since she made the experience that my sister was looking forward to extremely uncomfortable, we decided to wait and contact Customer Service again. I told Michelle that we'd call her Tuesday. You would think that a "Store Manager" would reply that the store's actually closed Tuesday. She didn't. So I called customer service and 47 minutes later, we were assured AGAIN that her order can be cancelled and refunded no problem. I called Michelle Wednesday to let her know that a Case Number was opened for the store to cancel the order. Michelle decided to talk down to me and not help again, refusing to cancel the order. Fighting a fight for no reason. You would think she'd be more concerned about making a Bride happy considering the business that she's in versus "win" an argument. She asked me for the case number, I didn't have it because the representative said it was on her profile. So I requested for her to follow up with Customer Service so there wouldn't be anymore miscommunication and it's her job to help a customer and call me back Thursday. She said "I'll Try." So Thursday happened, no call from Michelle. So I had to clock back in to "work" considering I was doing Michelle's job at this point and call Customer Service again for another 50 minutes to get the Case Number. I called the store Friday(2pm to give Michelle more time) to find out she was off. She ended up calling me back 30 minutes later with no resolution and no answer for why she didn't call me back Thursday. I told her that I had the "Case Number", she stated that "they aren't the police and they don't have case numbers"....wait, what? I didn't think it was possible for her customer service to get any worse, but it did. She told me that she'd "already spoke to her District Manager about this issue"...but what's the issue? The issue is you're unwilling to cancel an order that hasn't even been fulfilled. It isn't a product that's been sitting in someone's home since March 18th,2020 that your policy ALLOWS people to refund(Eww). I FINALLY received a call back from the District Manager, Kim. She stated that she's already spoke to Michelle and didn't seem too willing to hear what we've been through this ENTIRE week for no reason but was willing enough to make an "exception" considering it was a complete miscommunication from Online to In Store. Exhausted reading this? Imagine having to do this for an entire week and keeping a Bride's spirits up the entire time because this company was unwilling to help. I've received better customer at a fast food restaurant (not putting fast food restaurants down but there should definitely be a different level of service at a bridal place) and I feel bad for any bride shopping at Michelle's location expecting any experience other than a nightmare.. read more

Lin did a wonderful job of helping my mother choose the wedding dress of her dreams today. Thank you Lin, Nurdan and everyone at David Bridal!! read more

David's Bridal - Bridal Near Me - Virginia Beach, Virginia

Now that I've had the full experience at David's Bridal I can update my review... Everything still stands correct in my first review. The buying of my dress, the quality of dresses, & the customer service on the day of was a 5 star experience for me & my gals. My dress was even ready in less than 3 weeks for pick up! However I was pretty disappointed that they couldn't throw in a $10 garment bag after the money I had dropped on my wedding dress. I was pretty appalled to see my wedding gown hanging out of a plastic bag that Macy's would put over the purchase of a new coat. "Would you like to purchase a $10 garment bag?" I was asked. Um duh, not dragging it around like that. I made an appointment a few months later for bridesmaids dresses & the customer service was awful. Even though we had made an appt we never once saw a sales associate. I had 4 girls dropping some dough on overpriced matching dresses, but we weren't too important that night. After placing their orders up front my matron of honor sent out a group text to the girls to check their email because they had ordered her the wrong color & size. Next up was alterations for my dress. Not the friendliest woman in the world, but it got the job done $400 later. Oh wait, scratch that $410 later because the straps on my dress still didn't fit. Which I made a big deal the first time I went in for my appt. I didn't want them falling down throughout the wedding day. She said if she brought in the dress then they wouldn't fall. I come in for my second appt & sure enough they are falling worse than before. I told the woman who was helping me & she brought out the seamstress who had done my first appt. She says "it will be $10 to fix the straps!!" And still is yelling $10 from the sewing room as the associate takes me up front to pay. Good Lord, what is it with you people squeezing out $10 more from me. Just fix it! Luckily I went back in to pick it up & everything is great. A month until the wedding & I'm happy. It's definitely not the bridal boutique experience, but we all can't or don't to want pay those prices. David's Bridal will get the job done, but don't expect them to go out of their way. read more

Dalia did a wonderful job keeping up with our group of ladies. Her knowledge and understanding of our needs was impeccable. She remained calm and courteous throughout our entire appointment. read more

If you're going to buy a dress from David's Bridal, don't do it at 3pm on a Sunday. This was by far the most disappointing bridal appointment I can imagine. My appointment started 20 minutes late. Then, I guess the person who was going to be my consultant was no longer my consultant so we had someone else: Patrick. I'll be honest, I could have overlooked the rough start as long as I got to try on some styles I was looking at and see some of the dresses I had favorited on the website. I was fully ready to pick out a dress yesterday and was looking forward to sharing this experience with my mom and the rest of my family. That didn't happen. I showed Patrick a couple of dresses I really wanted to try, and the response I got was, "Oh, we don't have that one. That one's gone too," etc. At no point did he say "Well, we don't have that one anymore, but we do have something in a similar style that we can try," or, "We have more from this designer, so we can try those and see if you're a fan of the way it fits," or just ANY KIND OF ATTEMPT to get me something I was actually interested in. It seemed like Patrick didn't really know how to pick out dresses for someone. Instead, he walked me around and kept asking me if I liked certain things. Honestly, even if I said I disliked something he would still point out similar styles and ask me how I felt about them. I thought the entire reason I brought a favorites list with me was so we could go through it together and use it as a building block, but I guess for Patrick it was just easier to ignore what I had already said I liked and just walk around the store. The one dress I tried on that was close to one of my favorites was okay, but he kept saying that it was the one I showed him online. Checking later, it was similar, but it was not the same. WHICH I WOULD HAVE BEEN OKAY WITH, but he kept saying it was one of my favorites when it wasn't! Finally, I explained to him from the get go (because he held his arm out for me to take while we were walking) that I wasn't comfortable touching other people more than necessary. It wasn't anything to do with him, I just have certain things that make me uncomfortable. I specifically mentioned that of course it's fine while we're fitting the dresses and everything, just not casually as we walk around. And he would not. Stop. Bringing. It. Up. Every time he had to help my bridesmaid (who was helping me into all of my dresses, by the way) button the back or cinch the waist, he would make a big spectacle about how he just has to do this, it's part of his job, he's not trying to touch my back, etc. Etc. Etc. Everyone in my party was so irritated with him. He brought me a total of six dresses, and none of them really matched what I said I was looking for. When we asked if there was a ball gown with a plunge neckline, he said "Not in your price range," which came off a little dismissive and rude. We would have been willing to go up to 1400 dollars, but at no point did he ask if there was any wiggle room in my original budget of 1000. He didn't ask me what my venue was, so most of the dresses were inappropriate for a woodland wedding in December. All in all, it was such a disheartening experience. At no point did I feel like a bride getting married. one of the most exciting days of my life turned I to an irritating experience that left a bad taste in everyone's mouth. Maybe it would have been different if we went on a slow day, but I feel like even if they were busy, it's not hard to sit with your bride and have a conversation with them about what they're looking for and what their style is. I won't be coming back to this location for anything anything soon. read more

Nurdan Karaoz is David's Bridal's biggest asset. She absolutely saved my life by accommodating me for my wedding a month away. She was able to fit me in with a last minute appointment AND have my dress ready by my wedding date. She helped me with recommendations for a veil and jewelry and even got me set up with the Rewards program to save me a couple dollars! She earned a customer for life and I've since sent a few referrals her way since she was so helpful to me. Thanks Nurdan, you're my lifesaver! read more

Our bridal consultant was shockingly inattentive during our appointment, and extremely unhelpful during the rare moments that we managed to keep her around for more than 2 minutes. Not only was she unable to answer really basic questions about the store's return policy, alterations, pricing, etc., but when we finally found a dress we all loved (no thanks to her), she came over and informed us that it wasn't available in the color we needed. What a joke! Im rating the experience 2 stars because even though it was a total waste of time, who doesn't like playing dress up? read more

We had an appointment for our Bride and the representative TARA was AMAZING!!! She KNEW her job! She was so fabulous and the Bride found her DRESS!!! It was so amazing!!! We cried and laughed together. It was such a phenomenal day and it definitely would not have been the same without her!!! Congratulations on your upcoming wedding as well Tara!! YOU ROCK!! read more

David's Bridal - As the Matron, it was fabulous to see the bride to be ringing the bell!!! - Bridal Near Me - Virginia Beach, Virginia

I found THE ONE at David's Bridal in Norfolk, VA and met with Nurdan Karaoz for alterations yesterday. Nurdan was a delight from start to finish. I wasn't one of those girls who wanted to get married--I never imagined my ideal wedding dress. As such, I had no idea what I wanted/needed when it came to alerations. Nurdan was incredibly insightful about adding a corset, finding a belt to match the headband and recognizing where the dress needed to be taken in for the best fit. She was professional, yet warm, friendly and personable. read more

My daughter & I just left her appointment. Her wedding is in March 2022. Thank you Elle for making choosing her foam amazing experience.

What's the point of appointments if you don't keep times or are short on staff? Being asked to wait 15-20 mins because everyone is busy isn't good customer service. They should have call ahead or rescheduled us vs having an alteration change and then sit for 20+ mins. read more

I went in for my first time ever trying on wedding dresses and had an AMAZING experience! My consultant's name was Bethany and she was awesome as well! She was polite, friendly, and best of all FUNNY. There was no tension when working with her. Love this place and will definitely be going back to purchase the dress in the future. read more

Kaela was AMAZING! We visited this past Saturday and athiugh they were super busy, she made us feel like we were the only group in the store! One of my bridesmaids had to leave early, because she had to work, and Kaela managed to get me in and out of three dress in about 15 minutes, without making it feel rushed. She made us all feel so comfortable and made my whole day the best experience it could be! I love that she listened to what I wanted, and made suggestions without making it overbearing. She is the best! read more

My experience at David Bridal was AWFUL because of the woman in charge of alterations! I only ever gave a great review for the poor sales girl who thought that she was going to get to sell an expensive wedding gown and ended up with a frugal customer that was far more comfortable purchasing a bridesmaids gown to be married in. My problem with the store came when the seamstress charged me wedding gown price to alter a "simple" bridesmaid dress. She said "well, it's YOUR wedding gown". When I complained to corporate, the problem seemed to be amended. Heartbreakingly- upon picking up my dress, hemmed at the cost for the dress that it actually was- my hem was a CROOKED BAD JOKE! I was married in this crooked dress and just celebrated 3 years of marriage. But I felt self conscious and worried through the entire day. Under no circumstance would I recommend this business to anyone- EVER read more

This was my second time attending David's and this time I was pleasantly surprised! I was attending as a support to my best friend who is getting married summer 2015. It was a Saturday and if was quite busy but we never felt ignored or rushed. Even when were just looking while we waited the stylist aids came to check on us and it was great to look before having to having to make the bride try on something Finally the time had come for the bride to get a stylist and we got Jill. She was friendly and attentive to the bride. As a friend of the bride I was amazed at how she took each dress and made it fit the bride. We even had some on lookers give their opinion and she stayed calm and focused on the bride ignoring the unwanted feedback I always had a great experience with David's but working with Jill made it even better. When I do get married plan on coming straight to David's and straight to Jill read more

This was THE worst experience I've had to date at ANY dress shopping event I have been a part of both directly and indirectly. We booked an appointment to look for bridesmaid dresses and though we were on time, our consultant was "unavailable" and we were made to wait over 20 minutes for her to give us attention. WHAT'S THE POINT OF BOOKING AN APPOINTMENT IF THE CONSULTANT CAN'T MANAGE HER OWN TIME? When Emma finally got over to us she introduced herself and asked what role we had in the event. When I told her I was the bride - I kid you not - Emma responded "oh, I don't work with brides, I'm going to talk to her" (my maid of honor). UM. Yes, yes you do work with brides my dear, that's the whole reason the company you work for exists. I don't know why there is a struggle in connecting the dots that brides chose the bridesmaid dresses, but it definitely wasn't clicking for our consultant. We were left bewildered and just looked around at each other waiting for Emma's punchline. After that precious little introduction I told her what I was looking for and she proceeded to pull all sorts of creative and incorrect interpretations of my guidance... it got to the point where we ended up going back out onto the floor to pull samples because Emma was completely incapable of doing her job. Needless to say, we were unable to find a fitting dress for my bridal party. If this experience wasn't dandy already, I decided to make a purchase of a jacket that the store did not have on hand so Emma "ordered" it online (under my sisters information - wft?!) and said it should be shipped to the store within a couple of days. I paid for it ahead of time at the time of the transaction which was on February 2nd. It is now 25 days later and no word has come regarding the delivery. I've called the store twice and have not been able to get through to a live person because as the recording stated, they're busy making "dreams come true". If this David's Bridal experience is what dreams are made of, I don't want to imagine what a nightmare is comprised of. read more

I just want to highlight that Rita is an amazing asset to David's Bridal. She puts the customers needs first and makes that her main priority! I couldn't find the exact dress that I was looking for, but Rita did everything she could to make sure I explored all of my options! She didn't make me feel like just another number or like I was too indecisive. Instead she handled me with patience and kindness! I would definitely recommend David's bridal to others all because of Rita! read more

Worst customer service ever!! Back on November 10, 2019 I had a bridal appointment and bridesmaid party for 1pm. We arrived at 12:45 so we just glanced after checking in. Until 2 we waited and waited 3pm rolls around and I asked a girl when our helper would arrive. The girl came and apologized saying she was never notified we were there. She was amazing Bethany was such an amazing person for the little time we had to find anything which she listed to what I wanted and my bridesmaids wanted and she was AMAZING!!!! Definitely recommend her if you go. But after losing my fiancé in an accident I returned my dress. And over heard people talking about how bad of a friend I was for returning my dress. Making her sales look bad. It was disgusting to hear those things because I was looking around for a ball gown for a friend of mines daughter while I was there. It made me feel really upset and depressed. Never again will David's bridal get my business I'll go elsewhere. read more

Due to coronavirus the staff was less than helpful. I wasn't helped as much I would liked to have been. My daughter and matron of honor. Had to help pick our dresses and my daughter had to help me get dressed. I've been too two separate smaller bridal boutiques. The experience was so different and much more hands on!! I need David's to do better read more

When our daughter-in-law bought her wedding gown, she was told by the sales associate that her bridesmaids would get $30.00 off their gowns. I accompanied the girls, the day they shopped and chose their dresses on March 18th. My D-I-L discussed the aforementioned discount with the associate, she stated the current campaign only allowed $20.00. We then spoke to a senior associate, who would not contact the associate who sold the wedding gown, but brought the store manager to the counter. My D-I-L explained the situation, the manager cut her off and stated 'Today your bridesmaids can only get $20.00 off their dresses.' My D-I-L works in sales, she new better. The dresses were $180,00, so David's Bridal lost $600.00 in sales over $40.00. The bridesmaids found the same dresses on line for $35.00. So David's Bridal, take $0 to the bank from a no sale. read more

I WOULD GIVE 0 STARS IF I COULD. so damn disappointing. I'm sad to say that we didn't even make it into the store before being disappointed by Virginia Beach David's Bridal. My cousin is getting married in the fall so she made an apt here for The full wedding experience. They called two days prior to her apt which was suppose to be today (June 10th) and told her she could have 9 people with her. Today 9 of us drove up from North Carolina and when my 80-year-old grandma who doesn't travel well went to the front door with my aunt and my cousin they were not graded nicely. I'd actually say VERY VERY rudely. And they told her that they are only letting two people in there at once. I understand during these times it's hard but when you promise people one thing and we make the trip and then you tell us a completely other thing that's different. Michelle was the ladies name and she is awful. read more

I purchased a Homecoming Dress and accessories for my daughter at David's Bridal, and it was a pleasurable experience from start to finish. Carly was super helpful and very informative. We will look for Carly the next time that we shop at David's Bridal, which will probably be sooner than later. read more

It was a great pleasure working with Irma! She made it a great experience for my sisters upcoming wedding! Fantastic service !

The staff was very patient and helpful. I had ordered my dress based on the size of the floor sample I tried on. When it came in, it didn't fit and I was devastated. So much so, that I thought I needed to find a different dress and start over. After trying on several more dresses the staff helped me see that the original dress I purchased was truly the dress for me and they were able to order the correct size without any cost to me. During my fitting appointments the staff was always kind and complimentary of how I looked in the dress. Even though I told them they say that to every bride, they were sure to tell me that wasn't always the case. I felt special and beautiful in my dress thanks to the ladies at this store. read more

Hannah was an excellent stylist. She picked out exactly the styles my sister liked. She was patient with my Mom and she really listens to her clients. I highly recommend Hannah. read more

My niece is getting married this year and I went with my mom to pick out a dress for her. When we arrived at the store the first thing we noticed was how receptive all the staff were. We were greeted warmly and allowed to browse the store on our own at first. We then were greeted by Khadijah and instructed on the layout of the store and how the dresses were stacked within the store. She explained which ones required ordering and which ones were available immediately. That small detail helped tremendously as the wedding in only 2 months away. The patience Khadijah had with my mom was heart warming. These days you don't see younger people exhibiting much empathy with older folks, especially when they move much slower than they used to. Mom picked out 2 dresses and made an appointment for the alterations. I was going to wait until we got the alterations done and we picked up the dresses, but I couldn't wait to tell ya'll that this place is awesome, really. While my mom was trying on dresses Khadijah overhead us talking about the color of the dress I wanted and returned with a dress for me that was perfect! Not only was she attentive, but the Nurdan Karaoz was also helpful in the setting up of our appointment for alterations too that we could return with the shoes mom needed for her dresses. We had a request from the Manager and Michelle Winther was more than accommodating. Folks, don't waste your time anywhere else for that special dress. These women know what they're doing. Thank you ladies and see you next week for our fitting. Evie Muller and Mom Monique read more

Okay so where do I start... My matron of honor and I decided to go to David's Bridal to have the best experience of shopping for my first wedding dress. As soon as we walk in we are greeted, but was not helped. My best friend and I are walking around the store completely clueless because we have no idea what we're doing. We finally just pick three dresses and go to a dressing room to try on dresses by ourselves. Approximately 25 minutes has passed before a consulted finally comes to us in the dressing room and tells us that we need to set an appointment to be able to try on dresses first. So we set an appointment and 20 minutes later she was willing to help us, after I told her my wedding date she decides to let me know that shopping for a wedding dress would not be appropriate at the time. In her words, "don't you think it is a little too early to be shopping for a wedding dress"? At this point I was shocked, I have seen Brides shop for wedding dresses 5 years in advance. She proceeds to tell us a story about how her niece used to have a best friend who didn't show up for her wedding, and continues with more negative stories about shopping for wedding dresses early and doing everything for your wedding early. Not only am I a first-time bride but she somewhat tarnished the image of me preparing for my wedding. I informed her that my wedding date may change due to my grandmother being ill, so she replies with, "well if her conditions get worse then you may come back and I will help you personally". So we go to her front desk and she gives me a card with her name on it, then proceeds to tell me "next time ladies whenever you come into a bridal shop you don't just try on dresses you asked first" with a very rude attitude. I was going to ask for her manager and I guess she saw that in my face and she proceeded to tell me that the manager is not in. So I call my mom and tell her my experience and she was livid. She calls the store manager and apparently the store manager was still there. The store manager said I can call and she will personally help me, but after that experience I don't ever want to go back to that David's Bridal again. And I will definitely tell my bridesmaids to not shop with David's Bridal. My matron of honor and I left the store discouraged. P.s. if anyone wants to know the sales associates name was Kelly O'Donnell. read more

They rip you off. You have to be very careful when you buy a dress, they put a small bag which have small toothpastes and other coupons. They charge you secretly without letting you know. Especially if they think the person doesn't speak English well. I mean, why toothpaste?! and I don't need it. How come they charged me another $12 for the bag? They don't care about your dress. read more

So I have to say, I saw the reviews before I went in and really wasn't expecting much. But I was THAT bride.. You know the one that comes in on a friday without an appointment and tries on EVERY bridal dress that looks even sorta my style (at least 10) and doesn't pick anything. But I was BLOWN AWAY. My consultant was primarily Joanie. She's awesome. We were still learning a few things here and there with help from Jill but I had SO MUCH FUN! and honestly if you don't have fun picking your wedding dress then what's the point at all? I left with nothing but 4 maybe dresses that day. The next day I came in (calling 30 min before and asking for Joanie) and again she got me in! This time for bridesmaid dresses.. My sister and I each tried 15 gowns and she was so patient and helpful! Next I made an appointment and tried another 12 dresses before finding my DREAM dress for no freaking joke.. $299 on sale!!!!!!!!! OMG! COULDN'T HAVE BEEN MORE ECSTATIC! The matching veil was expensive ($150) but layaway baby! I have to note that Jill is also amazing. I actually requested her to come and approve my thoughts because somehow in like 1 day her opinion mattered. She was obviously concerned with my best interests and she was honest (in a nice way lol) So then I ask (because I'd heard things and read all the reviews) what changed or if these ladies are just better than the rest and she said that they have been making changes recently to improve customer service. SO.. I can't speak for everyone, BUT go see Joanie or Jill. You will not be disappointed! read more

Where do I start? Well...at this magical time in my life (read: overwhelming, expensive, hectic, anxiety inducing) the 'say yes to the dress moment' becomes a beacon of light. However, after my first step into David's Bridal I knew I was in for it... Granted I did go on a Saturday afternoon which I'm sure is prime Dress Shopping time but the place was SLAM PACKED & I felt more like an observer at the zoo rather than someone trying to find a wedding dress. That being said, my appt was at 3:30 & I wasn't met by my consultant until 4:00pm. I was told to go look at dresses until she was available. The selection was at the front of the store and was, in a word, sad. Nothing like the plethora of dresses I had been scanning on line for a while - my guilty pleasure has always been wedding dress browsing from the comfort of my couch. So I had a list of 'favorites' already in my account...the store didn't have ONE OF THEM - so I was already pretty disappointed. When my consultant finally made her way over to me she didn't even bother to speak to me while taking my measurements (Oh. I'm sorry. Did I disturb you while you were at your job...being...a wedding dress consultant?). My party of very good sport pals were set up on the floor since no dressing room or chairs had been offered and eventually I had to ask if there was a spot open where everyone could be seated. Now this brings me to perhaps my favorite (WORST. TERRIBLE. AWFUL! I'm sarcastic. Get it?) part. The friggin dressing rooms in David's Bridal HAVE NO MIRRORS. So I have to get in a dress that I can feel is two sizes too small & then walk out in the middle of the dressing area in front of God & at least 20 other brides/moms/maidsofhonors/fiances/whoknowswho & look in a mirror at a dress that won't go down past my thighs. No thank you. Also...the carpet is stained. Probably with the tears of 1,000 brides before me. Never going back & canceled my online account as soon as I got home. Will be sticking to small boutiques (& eating only fruit & crackers) from now on. read more

UPDATE: 04/21/16 My MOH finally has her dress and now all of my girls have the same dress. UPDATE: 03/11/16 Very disappointed with the David's Bridal online store. My MOH ordered her dress a couple of weeks ago and was promised it would arrive by 03/06/16. Flash forward to this week and the dress still hadn't arrived. In fact, she received an email that she would receive the dress on 05/23, more than two weeks AFTER my wedding on May 7th. Customer service wasn't any help either because all of the choices they gave her would arrive after my wedding date as well. We finally found a style that was similar to the other bridesmaids' dresses and thought all was well... Until she received another email today that stated that particular dress was no longer in stock. Why would you even have it up there to begin with?! And another thing, the CSR told my MOH that her refund wouldn't go back to her bank until after the weekend. So now she is out of a considerable amount of money because of these two dresses. If I knew what I know now, I would've never told my bridal party to get their dresses from here. I am literally sick to my stomach from all the stress this has caused me. PREVIOUS REVIEW: I went to my appointment thinking I would just try on a few gowns and maybe get an idea of what I was searching for... I had no idea I would end up buying a dress! My consultant, Lin, was awesome! Not only was she able to find the perfect wedding dress for me, but she found the perfect accessories (veil, shoes) to go along with it! She made a seemingly daunting task so easy and effortless! read more

Nurdan and Beatrice in alterations are amazing!!! Tried a dress on back in July, it came in and was too small eventhough I actually lost weight. They were so nice and patient and worked their magic to save my dress. If you need any alterations done you have to go to Nurdan and Beatrice!!!! True life savers!!! read more

I didn't think I would find anything on my first time searching for a dress and I found two amazing dresses thanks to Rebecca. She changed one dress from pretty to wow with the right belt. Rebecca did an amazing job! They were understanding when we called late to our appointment and overall stress-free. Thanks again! read more

Payton was fantastic!!! Super helpful and not pushy or rushing me. Great ideas!!!! Highly recommend her!!!

This store has a lot of selection which is why I recommended it to my friend for her wedding, since this is where I bought my wedding dress. However their customer service is not the best. The lady we had the appointment with helped us pick out a few dresses, but they all turned out to be the wrong sizes and when we needed her help getting different sizes she disappeared. When my two other friends helped go for more dresses in my friend's size, the lady said we were doing a great job all on our own and disappeared again. I almost said, "Does that mean we get your commission if we buy a dress dress here?" She even seemed surprised when she saw us leaving with no purchase and my friend really didn't want to come back. The reason I gave them 3 stars instead of 1 is that I did find my dress here a year ago and the service was better back then. read more