I bought the third wedding dress I tried on-- all thanks to the lovely person (I think her name was Amber?) who helped me pick out wedding dresses that fit with my style and budget. I received many compliments for my gown that featured a sweetheart neckline with open back in a fit-and-flare style... it also had beautiful lace, with very soft, delicate peach colored flowers hand-sewn throughout. If I were to do my wedding from scratch, I would not hesitate to shop here! read more

I scheduled an appt and got Nylea. I explained to her what I was looking for and she showed me the dresses in my price range. I then found a few dresses I wanted to try on and she said I was limited to 3 because they didn't want to take a bunch down that I wasn't going to try on. I told her I was going to try them all on until I found the one I wanted. I specifically said no puffy dress and she brings me a slip for a poofy dress. Then she told me she was also helping a bridesmaid so at least she was upfront that my appt would be shared. I showed her the dress online that I absolutely loved and she said they didn't carry it. After a few minutes, before I tried on any dresses she told me her shift was over and Heather would help me. I am so thankful that happened because Heather was amazing. I felt that I was an inconvenience with the first girl and almost walked out of the store. read more

Super friendly place!! My consultant was Heather G. She was definitely understanding and went out of her way to find the perfect dress!!

You get what you pay for. Most places don't have any dresses below $500, so this is the place you want to go on a budget. You won't get one-on-one help like the other places (unless maybe you go on a weekday) and some of the dresses you see online won't be in stock. I did find one that I liked (I took it off the mannequin) so I was lucky. I recommend trying it out. Maybe you'll get lucky too! read more

I'm still so happy at the service my husband and I received last year. My dress was flawless and matched our 1920's theme. My wedding was PERFECTION!!! We've been married almost a year now and still remember our wonderful service from David's Bridal. Thank you ETERNALLY for your service and advice. read more

Crappy service. Was with my fiancée trying to pick up swatches. Was ignored for 10 minutes.

Thank goodness the area has other bridal shops. On a whelm I visited this store with hopes of purchasing a dress for an upcoming event. I was visiting Norfolk for a few days and wasn't familiar with stores selling formal attire. What happened to southern hospitality? No one greeted me or offered assistance. And out of all the dresses on the floor NOT one dress met my needs. It was a waste of time! My review is based on the lack of customer service. I am very big on expecting a proper greeting and customer service when I'm about to spend money. If you cannot acknowledge me then I will happily take my money somewhere else. read more

Horrible service. Granted I was there for a bridesmaids dress without an appointment; however, no one should be greeted with such distain. Both customers and employees had awful attitudes. After finally getting the size I needed, I was told to buy it online because they were too busy to help me. Incredible. Avoid this place if you can! read more

There aren't many choices when it comes to bridesmaid dresses especially when the wedding party is all over the country. I recommend making an appointment otherwise you will be treated like crap. Even when I made an appointment I still waited forever. There are some polite employees at this location and some extremely rude ones. I wish I didn't have to go back.....the dresses are cute but wayyyy overpriced and not made very well. read more

Payton is AMAZING!! She makes you feel so in the moment and is excited and patient with any questions or things you want to try! She made my dress day the best and less stressful! read more

I came into this store with low expectations but boy oh boy did they prove me wrong! I've been to a bridal boutique just the day before and my experience was amazing. Although, I didn't find the dress I "love". Here in David's Bridal, Brittany Holliman knew exactly what I was looking for. She brought me a variety of dresses and each one I've tried on I loved. Thank you Brittany for helping me say "yes to the dress"! I cannot wait to wear it on my wedding day! read more

Jillian was fantastic! I went in here as newly engaged unsure on what I was looking for. She was friendly and very helpful in giving me different options for bridesmaids dresses and even when I decided to try on a few bridal gowns. I would highly recommend her to anyone interested in checking out dresses at David's Bridal. read more

I definitely have a mixed review here. I went with my mom and 2 of my bridesmaids to try on wedding dresses and got to work with Jill. She was lovely, patient, and very helpful! She made my whole dress shopping experience so great. She even helped set my bridesmaids up in a fitting room to try on dresses after our appointment. I ordered the dress I found that day- and the size 2 i tried on fit me perfectly. Both of my bridesmaids tried on the dress we liked so we knew which ones to order and their sizes, and we went on our way. Fast forward to last week, one of my bridesmaids and I went back in to pick my dress up! I was so excited to put it on again! As the girl (I can't remember her name) was helping me get into my dress, she quickly realized that the back of it would not latch, so she went and grabbed alterations. The alterations lady- who was apparently their "best" and had been there for 20 years, was AWFUL. She looked at my dress for maybe 30 seconds before telling me I needed to go up a size. After arguing with her for a few minutes on how much more expensive it would be for me to go up in size and have the entire dress hemmed down to fit me, and in the end flat out refusing to go up a size, she finally agreed to take out the 1/2" needed to latch the back. But not before telling me that the bottom also needed to be hemmed because it was too long and I should expect to pay at least $500 for all the alterations. She quickly disappeared and I got out of there as fast as possible with my dress. I went to a local tailor near my house today with my dress looking for a second opinion and I'm SO glad I did. I was informed that all she had to do was move the hook over a little bit which was no trouble at all, the bottom didn't have to be hemmed...and my total? $49.00. I am so disappointed in the scam that is the alterations department. What a way to take advantage of your customers! I'm very happy with my dress that I found there and very happy with Jill's customer service but extremely disappointed in the alterations department. read more

My purchasing experience here was pleasant. Got my dress at a great price! But the reason it's only two stars is the alterations department. The women who answer the phone are never very helpful or pleasant. They overprice all their service and even charge for unnecessary ones. They will find ways to make you pay more than is necessary. The manager of alterations talks a good game, but her employees are not on the same level. I for one didn't need a 7 loop bustle. I also don't think it's necessary to charge for an armhole resizing when the dress is STRAPLESS! Aaand I ask for and provided colored tulle to replace ALL the tulle under my dress. They replaced one single layer. I wasn't about to have them rush a job or overcharge me again to fix that final issue, as my wedding is only a week and a half away. So recap. Sales here, great! Alterations, avoid like the plague. read more

Service was absolutely awful, I was just purchasing my step daughters dress there and they acted like my purchase was beneath them because I did not buy my gown there. I was supposed to get an email when the dress arrived on October 12th and two days later I never heard from them so I called . They said the dress has been there since September 24th. The woman on the phone said I should have gotten a phone call after 7 days of not responding to my email. Which I never got. I could have gotten her dress altered in that time frame if I had known it was there on the 24th. And again on the phone if was as if I was not important enough when she kept asking me the brides name. I had to interrupt her and let her know that I just bought a single bridesmaid dress. Awful service. No stars ! read more

I went to David's Bridal looking for a more affordable alternative to wedding dresses that I searched high and low at different boutiques. I was helped by Ashley at the Norfolk location and she was extremely helpful. She listened to what my interests were and allowed me to come along with her to pick dresses I thought I would like. Based off of what I told her I liked, she had me try on the ones first that she felt I wouldn't like after putting them on and boy was she right! Eliminating the worst ones first and quickly made for a less stressful experience. She was professional, but I felt very comfortable with her and she made sure to give me the option of privacy at my discretion. To make a long review short, she was able to hone in on EXACTLY what it is I wanted (simple but elegant) and I ended up leaving with a few favorite selections, and a hard, but exciting decision to make! I think the favorite out of all the dresses I tried on was a dress she actually pulled for me herself and I cannot wait to return for my second appointment to try it on again! ***I will say to have the most pleasurable experience, please schedule an appointment which will allow you to get the most help*** read more

David's Bridal - Bridal Near Me - Virginia Beach, Virginia

Still such amazing costumer service. Came in for my alterations the other day and actually got very light headed and passed out, as a result of my own doing, I was dehydrated and had not eaten that morning and had a very long work week right before. The girls were very fast to react and helped me as much as they could before the ambulance arrived. After being taken to the hospital they were very concerned and caring and wanted to know how I was doing. Even helped my mother when she came back in the store for my accessories, and helped her pick out flower girl dresses as well and even a veil for me that goes perfect with my dress! I love this store and the ladies in it. They are absolutely amazing, kind, and caring. I'm very pleased with them and absolutely can't wait to go back and finish my alterations when I'm 100% again. Thank you so much ladies! read more

I've always been told mixed reviews about David's Bridal but I decided to give them a try for my wedding dress. This was my first time trying on and my wedding is not till next April Well, it started good I really liked my consultant, but the whole time I felt a little awkward. We were in a tiny room and I wasn't given an option to dress by myself and have her zip me up. Which I felt self conscious. Then I tried on 2 dresses and they weren't what I was looking for. Then I tried on the third and it was a beautiful dress but I just wasn't sure it was exactly what I wanted. But everyone kept telling me it was beautiful so I got confused if it was really what I wanted. Instead of continuing to show me dresses they were set on selling me this one, keep in mind this was one of their pricier gowns in the store. By then the manager had come over too and was pressuring me to buy. I was telling them this is my first time and I'm sure I want to stop looking so soon. They then proceeded to tell me that this dress wont be available soon. That I had to order or it would be gone. The whole situation felt like I was at a car dealership. I told them I had another appointment at Studio I do and if I didn't see anything I would come back. I meant it. Well they set me up for another appointment and the manager made sure she was going to be the one waiting on me, no one else. I left and I never went back because I went to Studio I do and they treated me the way I expected. I felt special and their customer service was 10 times better and I felt relaxed and they reassured me I still have plenty of time. I never got a dress that day from anywhere but I did come to the conclusion that I wouldn't return to David's Bridal. read more

Really not impressed. It would seem as though they are terribly understaffed as I waited about 15 minutes for my consultant to take me back. My appointment was for a bridesmaid dress so perhaps there wasn't enough commission involved for her, but she took some measurements, grabbed some dresses and basically disappeared. My bride and I were left with so many unanswered questions. The appointment should have been an hour long but 30 minutes into, with a room full of dresses and no consultant to be found (she made it clear she had a bride that she needed to tend to), I got dressed and we left. read more

My experience with working with the Store Manager,Michelle, has been nothing less than exceptional. She has worked with me and continues to do so with all aspects of attire from dress, bra, slip and bridesmaids dresses. She always goes above and beyond all the while calming my nerves. I've been indecisive through this process as well and she's dealt with that like a champ putting me at ease. She takes time with you, listens to your needs/concerns and is a problem solver. She has made my experience fantastic and I would recommend her to anyone. read more

I had the most amazing experience and was blessed to share it with David's Bridal. They made everything very easy and made sure I was very comfortable during my dress search. I found the dress only my dreams with the help of an amazing consultant. Everyone there was very welcoming and I loved it!!! Thank you David's Bridal for all you do. read more

I hate to write negative reviews, but I have to for this store. First of all, I cannot believe how many negative reviews there are and replies by the district manager Kim B. and no changes have been made to the customer service at this location. What changes have been made? What training have these associates had? What does the manager do to improve the service at this store? If nothing is done and nobody cares how these customers are treated, why are all of these associates representing David's Bridal still working there? It is disappointing when one walks into a store full of Bridal gowns and you get no service. Every single woman that walks in there needs to be treated well. Why? They are either a bride, bridesmaid, mother of the bride or flower girl. They all have a special place in the wedding for a special day. The experience should be memorable and pleasant. I walked in there on a Thursday at 6pm with my two girls and I was treated as if I was weird because I made an appointment online. I got two blank stares. I was then asked who my appointment was with and the person at the front desk just pointed at the consultant to show me where she was. She never told me to wait, or never called the consultant to come to me...I just waited there...and waited. Nothing was explained to me. So do I help myself? Do I just grab dresses? Well...I walked around. I was lost. Nothing in my size or color. Who do I ask? There were associates that loooked at me and NEVER offered to help me. I finally ran into my consultant as I was walking toward the flower girl section. 45 MINUTES LATER. What a waste of my time. The consultant seemed like she didn't want to help. In total I was there for almost 2 hours and got nowhere. I walked in there in hopes I would purchase 3 dresses, but after the horrible service I received, I'm taking my business to a shop that will give me the service a client needs. read more

This review is for alterations. First off, I did not want a skirt because I didn't want my dress to be poofy. They told me it was a necessity and that it "came with the dress". Well it was actually $80 and I had to get it hemmed for another $40. The total alterations came to $577. $577!?!? I couldn't believe it. I wanted to take it elsewhere but it took the poor lady 2 hours to pin my dress and payment was due right then and there. I complained but they just laughed it off. Talk about taking advantage. read more

I have been here several times trying to find a maid of honor dress and I have had the worst customer service, I was ignored or acted like I was a burden when trying to ask for someone's helps BUT today I went in one last time hoping to find something and had the best experience only because of Gabrielle she was so sweet, came up took charge started pulling dresses for me and had more out before I was even ready, I recommend her ONLY if you ever need any help or want a great experience. Thanks girl! You're the real MVP. read more

Some of the reviews I read here were not good but I had EXCELLENT service. I didn't have an appointment, or a lot of time, but they helped me anyway. I was on a very short timeline to get a dress (approx one month) and the gal that fit me, Hannah (sadly she moved out of town and no longer works there), picked dresses for me and I ended up buying the FIRST one she picked. She was able to understand what I wanted from the start. Lin, the store manager was wonderful, too, working with me on getting the dresses and gave me a discount that helped make an accessory affordable. Brianna an Michelle also helped. All ladies were wonderful and friendly. I will say, the tailoring was expensive, but I think that is the norm. That being said, they made all the adjustments and with a rush payment had it done in about a week. I had ONE day to pick up the dress before I flew out to Cali and it was both ready and done well. I am SUPER happy with this David's Bridal and recommend it to any bride looking for the right, and reasonably priced, dress. read more

I never feel inclined to write a review, especially since I was only a bridesmaid in this case. However after an issue with a David's in another location, I had two of the same dresses! Kay, the assistant manager, came to my rescue and made it her personal obligation to fix this problem. Thanks Kay for working with your team to turn this experience around, you get my full recommendation. read more

I had an excellent experience while at David's Bridal. I was a walk-in and they managed to still get me a one-on-one visit with an associate. Tanyalle was the lady who helped me and she was absolutely perfect at her job. She took everything that I wanted into consideration. She even helped me to meet my budget with a dollar to spare! I never felt pressured to buy something extra, but she did help me find the few extra things that I was looking for. I can't wait to go back for my alterations because I know that I'll receive great customer service from Tanyalle. read more

I had the best experience today! Everything was perfect from the moment I walked in the door. Everyone was sincerely happy to assist and cared about me and my experience. I have been to another local bridal salon recently. I was treated poorly and left in less than 20 minutes. Naturally after this experience, I was a hesitant to enter another bridal salon, but I made the appointment and am grateful I did. My stylist, Latifah, was amazing! She was so professional, kind and patient. She has excellent taste and I loved her recommendations. She absolutely made this an amazing day and I am genuinely grateful. Five stars to everyone at David's Bridal in Norfolk from start to finish, most especially the manager who checked me in and Latifah. read more

Went to David's to try on wedding gowns my consultant was Brittney. She is a doll and very helpful. She help me find the dress that made me smile. I didn't buy it only because it was not what I had my heart set on. But if I can't find "the one I have my heart on" I will get the other dress and I will request Brittney again. read more

I Found my dress today at this location... I had a 10:30 a.m. appointment and was politely greeted. I verified my information and then began browsing. Shortly after my assigned assistant came to ask me what I was looking for as far as design, style, budget, color and so forth. Sonja was very helpful. She gave me good advice and asked if I was comfortable with her assisting me into the dresses at fitting which I appreciated. My wedding is only a month away so there is little time for alterations or any special requests. She was very clear to let me know what was realistically available for each dress I tried on and when it would arrive. She provided additional accessories with the dress to help accent my look that I really liked. She had another appointment come in and was still able to assist me without me feeling neglected. I think this location had a nice variety of dresses I saw some that were around $200 all the way up to the $1,000's. I understand that on any given day with different people, perhaps others have had a different experience. But I have no complaints with how I was treated for my special day. I noticed some have complained about how they were treated as walk-ins. Although I understand the desire to just quickly browse without any commitment... the time each assigned assistant gives to the brides/bridesmaids is important. They cannot realistically provide attention to people they have no details on while helping their appointments put on dresses, measure, clip, undress, run and get more dresses, answer questions from bride and family and the variety of other things that occur during the appointment. That is why they suggest appointments. So anyone planning to just walk in should keep that in mind. read more

The service was horrible!!! I had a 9:30 appointment and my stylist didn't come over till after we finished looking at all of the special occasion dresses. She didn't bother asking why we were there nor asked how she could help us. Others who had appointments with us had their stylist meet them at check in. The stylist proceeded to ask them a series of questions to get a better understanding of what they were looking for. That did not happen with us! It was as if we didn't have an appointment! I traveled four hours for this disappointment! Thanks to a local bridal shop we were able to find my mother's dress. I will NOT use David's Bridal for any of my wedding needs. read more

I decided to give David's Bridal a shot just to look and find what style of dress I wanted for my wedding. I was pleasantly surprised with the store. I was told it would be rather busy and consultants would have less time due to making an appointment on a Saturday. Good for me, this Saturday was pretty dead. My consultant was Irma and she was fabulous!!! She listened to me and gave me my space while I tried on dresses. She was patient, kind, and definitely knew what she was doing. I didn't plan on finding a dress this first go around, but Irma helped me find "the one". My dress was ordered and came in within 1 week. I have a while before alternations but so far I have been impressed with this David's Bridal and that was something I didn't expect. read more

If I could give it less than one star I would. I went in with my daughters and two other women to show them what I was looking at for my wedding dress, that I was prepared to buy that day. I have never been treated so condescending or rude in my life. The only time that came close was when I had 10K in my purse to go buy a suit and walked into a designer store. They looked at me in shorts and a t-shirt and said I would not find anything there because it was expensive. This women treated us worse than that. The two interactions with the older women at the door caused us to leave after less than five minutes. I had several friends getting married this summer, I have already gotten six of them to agree to shop elsewhere. This was the military highway location. read more

I had a great experience here. I have a bit of an interesting situation, but everyone was really helpful. I worked with Jill and she was absolutely wonderful. She was very helpful with different tips and things to think about the next time I go. She also made sure I had all the information on the pieces that I liked before I left the store. I would definitely come back here! read more

The employee, Lin, who helped us was very rude and abrasive. She scolded us for pulling dresses while we were waiting for her. She also told me "this has to go" when I wanted to try on a dress out of my price range. She kept telling us how great she was at her job. She should not be selling dresses if she's going to be rude. I would make sure not to get her if going to David's. I read more

Before I came here I read reviews about this place on google.com. Let's just say they didn't rate it very high which made me a little fearful to come here. My fears were put at ease that day. I had a great dress fitting. Before I came I called ahead for an appointment because I already knew that with most bridal shops you can't just go waltzing up in there with no appointment thinking your going to try on a dress. The guy we had (yes guy :) ) was AWESOME. I had a large group who was also trying on bridesmaid dressed as I was trying on my wedding dress. I'll never forget his name, Jeff, was extremely patient and did not rush us at all. He made wonderful suggestions and aided me and others in finding our perfect dress. I do not regret my decision and further more I will always refer any future customers to that location. The only drawback is they did not have a lot of dresses in my exact size so I had to "suck it in" lol when trying on some of the smaller sizes. That is the only reason I am giving it 4 stars. read more

My friend and I went to David's Bridal because they have a few designers that we wanted to see. It was my first bridal shop experience and her third...I am not a fan. The attendants are nice but too busy working with multiple people at once, the dresses are expensive, and THEY SELL YOUR EMAIL INFORMATION!! Since going there I've had an onslaught of vendors contacting me noting my David's Bridal fitting...never going back! read more

David's Bridal is a great place for all of your wedding attire needs. The staff is very knowledgeable and helpful. I would definitely recommend them to any bride-to-be or anyone attending an event. read more

I have to start by saying, I never come on and put bad reviews, but in this case I am so disappointed with my experience earlier today. They had a great selection of prom dresses and my daughter fell in love with a dress. We have been looking for a few weeks and I was beginning to think we would never find the perfect dress. Unfortunately the dress she finally fell in love with had a rip in the seam at the base of the zipper. Not a big deal...I asked if we could order one and she said she would look into it or see if the manager could discount the one she tried on. She came back and said the manager would have it sewn. I said that would be fine if they could also steam it, if not, I would rather order a new one( since the current one was wrinkled and ripped). I asked about their return policy. I was concerned about someone at the same school having the same dress. I was told no refunds but we could exchange it if we didn't have it altered. I felt this was reasonable and ordered the dress so we could have it new instead of repaired and wrinkled. Once I paid for the dress we just ordered I was handed the receipt and on it the sales women highlighted all sales final. I questioned this after our conversation and she said it's fine they would exchange it. After the manager not discounting the original and expecting us to buy the repaired and wrinkled dress at the same price as a new and perfect one I felt management was not there to service their customers. I simply asked if the manager could write on the receipt that we could exchange it if needed and just sign it and I was told no, I was given her card and sent on my way. I have to say this proved that customer service is a lost art especially at David's Bridal. When you are paying $300 for a dress for a special occasion you would think they would try to make sure everything was perfect for those and their special occasions. Had I not already ordered the dress and my daughter love it so much I would have definitely taken my business elsewhere. Please think twice before bringing your business to them. The last thing anyone should have to be concerned with on special occasions is the store standing behind the dress. This manager is not willing to work with her customers. I will not be purchasing from them in the future. read more

After reading many poor reviews for David's, I bit the bullet & made an appointment anyway, trying to give them the benefit of the doubt. I thought that maybe the other reviewers didn't have appointments, caught the staff on a bad day, or had to deal with staffers that were no longer with the company. I'm sorry to say, an appointment made NO difference. After a 20 minute wait (I was encouraged to look at the dresses, but told not to touch them) an associate finally showed up. She was polite and pleasant. However, once I told her I was on a budget, I was directed to the $99 dollar dresses (not quite the budget I was looking for- I'd even picked some online, but she simply stated they didn't carry those styles) and simply left. Still not allowed to touch the dresses, no fitting room, not even a chair was offered. 'My' sales associate went back to the dressing rooms & was last seen helping someone else try on dresses. I tried waiting another 10 minutes in vain, finally walking out after informing someone what had just occurred. Unless you've got an unlimited budget and a limited imagination (the vast majority of the wedding gowns are extremely similar to eachother), this is not the place for a hopeful bride. I headed over to Mayas down the street and found other women who'd 'escaped' David's with similar experiences. They raved about how Maya's took wonderful care of them and I was taken in immediately, given an appointment for the very next day (at the time, they were closing in 10 minutes), and given almost 3x more time discussing my wedding plans than David's associate spent with me in my whole appointment. End result? Unless you've got an unlimited budget and a limited imagination (the vast majority of the gowns at David's are extremely similar until you reach the high end), don't waste your time at David's Bridal. If you don't have these things, their associates won't appreciate you wasting THEIR time. Talk about lose-lose. read more