Love it here! Great supply of liquors and always welcoming! Even gave me a bag of pretzels for my…read morebirthday!!

Always great customer service and Wess is such a kind and informative salesperson! Best WB in SATX!read more

This place has zero respect for its customers. My 4 year old needed to use a restroom, the HEB next…read moredoor's bathroom was down. They were allowing partners from the store to use the restroom at this twin liquors but, despite the store sending us over AND me offering to buy something they wouldn't let my son use their restroom citing "company policy". It's a kid, y'all are ridiculous.

The store In Kingwood Texas at the corner of west lake Houston and Kingwood drive is badly managed…read moreand unfriendly. Ever since Butch left they lost an asset. I was a regular customer and purchased all my liquor and wines from them. They used to match competitors prices, then someone had a brilliant idea to stop. So...... I stopped shopping there. It was actually the straw that broke the camel's back. Edna is the only genuinely friendly person there. The lady who replaced Butch was always unprofessional, disheveled and didn't ever make eye contact. As for the ambiance, it's nothing to talk about as it was vanilla at best. I shopped once at the other location in Kingwood and got the same impression. Maybe!!! It's the company culture!!! Good luck on customer retention.

Went in looking for a nice red blend for dinner and for some reason the guy working the wine floor…read moredecided that meant Moscato. While I have no issues against sweet wines it was not what I wanted and I found it very insulting that he kept pushing sweet wines at me because he apparently didn't believe I knew what I wanted. I left with a great italian primitivo, but I will not be going back there again due to the customer service.

On December 19, 2025, I was rear-ended in the parking lot of a Spec's location by another customer…read more The other driver was clearly at fault and provided their insurance information, and a claim was filed. Unfortunately, the other party later changed their story, and their insurance company denied my claim, stating I needed additional evidence to dispute it. I contacted Spec's directly, and a store supervisor was extremely kind and helpful. She confirmed she reviewed the video footage and stated the other party was at fault. However, she said she could not release the footage herself and would escalate the matter to corporate. That's where the problems started. Spec's corporate office has done nothing but give me the runaround. First, they told me I needed an official police document to formally request the footage. I obtained that document and submitted it. Then I was told they could not release the video to me directly, but that my insurance company could easily obtain it. When my insurance company reached out, Spec's suddenly claimed a subpoena was required. This video could have been released directly to my insurance company for insurance purposes only, causing no harm to Spec's whatsoever. Instead, they are forcing an unnecessary legal process, essentially requiring someone to hire a lawyer just to access evidence they already acknowledged proves fault. This is a greedy, uncooperative corporate office that clearly does not care about customers once they leave the store. Very disappointing experience and a complete lack of integrity from corporate leadership.

I'm that shopper who checks online and then visits the store. Total Wine layout is confusing. For…read moreexample, Aisle #, Left, Bay 3. Huh?!? It seems like a chore coming here. If you got the patience and time, then Total Wine is the place for you. It seems like there's a huge selection of spirits. Good luck finding what you need.

Wow! I forgot what a huge selection Total Wine has…read more I recently visited this Total Wines because I was looking for some THC drinks and a friend suggested to come here. Finding the THC section was a little hard, but in case you are wondering, it is on the front left side of the store. Compared to other liquor stores, their THC sections is insane. They have so many brands I've never seen before and a pretty great selection of different THC options. At the time of check-out the staff was super friendly and they even signed me up into their rewards program, which I thought was a nice touch. Last but not least, parking to this location is super easy and this area doesn't have too much traffic (unless is 5pm). Highly recommend checking them out!

I had an amazing experience at Total Wine & More! The store was clean, organized, and had a huge…read moreselection to choose from. Every employee I interacted with was friendly and helpful, but I especially want to thank the manager, Melo, for going above and beyond. Melo was professional, welcoming, and made sure I found exactly what I needed. It's rare to find customer service this good nowadays, and it honestly made my shopping experience so much better. You can tell Melo truly cares about the customers and the team. I'll definitely be coming back and recommending this location to others!

Total Wine _ Totally Awesome…read more I want to take a moment to share my heartfelt gratitude to Front End Supervisor Lori and Total Wine Associate Chris for making such a special time in my life even more memorable. As I was preparing for my upcoming wedding, I wasn't very familiar with spirits or selection, but Lori and Chris went above and beyond to guide me through the process. What truly touched me was the warmth they brought to the experience. On my second visit, Lori greeted me with the most genuine hug, something the extrovert in me absolutely loved and as stressful as this planning was, I needed it. She reassured me that she was there to support both my fiancé and me every step of the way. With their thoughtful recommendations and even spirit tastings, what could have been stressful turned into something seamless and joyful. I am deeply grateful for their kindness, patience, and care. They didn't just help me pick out drinks, they made me feel celebrated. Highly Recommended~

I know the twins- Jack and Johnny. This place is actually a…read moregreat place to go if you're into drinking doubles- you often will get discount for buying two bottles at a time! They're big on the biggest of brand names. The staff is patient and friendly. The make suggestions, based on what they drink, and the little signs along the aisles on what Margaret the cashier drinks are helpful. The wine selection is okay. The beer selection focuses on the higher end stuff. I think there's cheaper prices next door at HEB if you're looking for Lone Star or Shiner Bock. Twin Liquor's beer selection is more for the harder to find, focusing more on IPAs. They offer all the airline bottles behind the cash register. Parking is easy- it's located out next to a pizza joint and a big HEB. There's a USPS mailbox down the way, which adds to the convenience.

Went online to order a gift to be delivered the following day. Online showed in stock at McCreless…read morelocation. Next day I receive a text saying the order had been declined due to insufficient stock. Luckily I saw the text and called the store. The male employee wasn't concerned, hadn't attempted to locate the product to fulfill the order or make any effort beyond declining the order. As mentioned, it was a gift, a birthday gift, expected to arrive in time for lunch plans. Tomorrow does no good. The employee put the phone receiver down and left me on hold longer than good customer service would dictate. When I called back, no answer. Needless to say I will not be spending money in Twin Liquors and will be sure to spread the word.​ Smh.

Friends, there are a few large, LARGE purveyors of liquors in our fair city. And sometimes they…read moremight offer prices that can represent real value on sale (but almost never premium whiskey...my interest), and the expansive selection can satisfy the intrepid shopper looking for the most unusual label. But sometimes, aren't there rewards in patronizing the non-corporate neighborhood retails? I agree. And so, I choose to shop Thrifty Liquors on Heubner. Today I met the very gracious owners, Antonio and his wife, and they shared a few special iterations of whiskeys, iterations of which I had no prior knowledge. The very good surprise: Antonio offered samples of these iterations. Yes, samples of the whiskeys just as at the larger purveyors. Yelpers, I enjoy supporting local businesses, and for my money, this Thrifty location is convenient, staff is super friendly, and the owners offer insight of their libations that I consider important. Can I recommend this neighborhood purveyor? Definitely! Drop in if you are in the area. Perhaps your experience will be as rewarding as mine! Be well Yelpers!!

What a lovely little bottle store! Friendly helpful staff with a wide array of fine liquors. They…read moreeven have gift bags and bar supplies making for a convenient stop. Thank you Monica for your help and graciousness!

Don't need a membership + friendly service and great prices! Again no membership. It's super clean…read moreon the inside and there's samples available as well

Had a lot of options. Easy in and out. Was surprised to find prices cheaper in liquor stores…read morethough. Costco is usually better priced.

I love coming to get some drinks for a pregame or a in-house date night to relax after a long week…read more The servers are always nice and helpful. I love that they combine good drinks with some staple snacks! Love myself a good chamoy pickle and it's a great drink as well!

Beer was cold, vibes were great, and the service was even better. Mila Tequila took amazing care of…read moreus--super friendly, quick with our orders, and made the whole experience feel fun and effortless. Definitely coming back, and definitely asking for Mila again! West ave is the best !!!!!

Still the mango deal 1800 mixed with real frozen mango! It was a long week and tried other bottle…read morewith bf. We obviously prefer the mango 1800 from this store. The usual guy wasn't in the store but the one who helped us also mentioned their pre packaged drink mixes have free cup of ice.