We just installed a generator, and the company we had contacted for propane on the day of the…read moreinstallation simply didn't show up - despite our being told that the propane would be delivered "first thing in the morning." They supposedly had an emergency. (See below about how fast they returned my call when I cancelled their service.) I contacted Waltz in a panic and, once they ascertained that we owned our tanks, they were able to get to us the same day and within a few hours and, after ensuring that everything was as it should be with our tanks, filled the tanks. I want to add that - as opposed to the former company, who did not respond to my emergency call inquiring as to where they were and ONLY called me back when I left a message saying they were no longer needed (and they called back seven minutes after *that* message) - each and every time I called Waltz & Sons the calls were answered promptly and courteously and my questions answered. Although I didn't appreciate the former company's "let them eat cake" and "we'll get back to you when it suits us" attitude, I consider that now that we are customers of Waltz & Sons, everything DEFINITELY ended up all for the best! I should add that the people who provided and installed our generator said that they have had a number of dealings with Waltz & Sons and recommended them highly. In addition, months before, I had compared prices for about six propane companies with Waltz coming in as the second least expensive and the company that never showed being least expensive, so paying a TINY BIT more to actually deal with a competent and efficient company that shows up has turned out to be well worth it.

From the owner: We are a family owned and operated business specializing in Residential Propane Delivery and…read moreInstallation since 1996. We service a 50 mile radius of Buxton, ME.

So as a widower whose wife used to handle the utilities I feel really taken advantage of by Eastern…read morePropane. I hate bills so I did a pre-buy in June for 2.05, paid in full. Then in July the association got an offer of 1.94 on a prebuy from Eastern. Since I had not signed the original contract they honored the price, but were really vague about how the credit would be applied and refused to mail me a check for the difference. If Mr Clement and Eastern need my $102 that bad u feel sorry for them. BUT IT GETS BETTER..,actually worse. Dead River approaches the association and offers 1.79 a gallon. This is a warning to read the prebuy contract(who does really)with Eastern. In a rude way I was told you're locked in...nothing we can do. Plus "we don't know how Dead River is doing it. Really. Either Dead River is a much smarter more efficient company, or Eastern essentially said too bad dummy. Great way to build a customer base. BUT WAIT I said that I wasn't feeling very warm and fuzzy with Eastern so I asked what happens if there is a balance at the end of the season. Now bare in mind I had already told the girl I would no longer be a customer next year. She said we will apply it to next year, but if I insisted they charge a .50 per gallon fee. So something I paid for gets docked for what? Greed I guess. So stay away from Eastern, cash...not the customer...is king.

This is a buyer beware. We have two large propane tanks. The only item we run off those propane…read moretanks as our generator. I was billed on January 16 for $758 because they filled both tanks then I get a bill today for $320 I know they haven't been back to refill so when I called it's because I didn't meet the quota of 190 gallons in the previous year so they pick a random number and charge you that, when I called she said it's in your contract which by the way I got in 2014. She sent the contract to me nowhere in there does it say specifically how many gallons you need to get per size of your tank per year to avoid this number that they pick out of the blue because that's also not written down in the contract. So beware they can pick numbers whatever numbers they want because they don't have a chart that says if your tank is this much, you must fill this much to avoid the rental charge. It's a really shitty company to deal with they just give you nothing but the OK sorry ma'am sorry ma'am, and they try to say that it's in their contract and their contract is so obtuse. It makes no sense! if you are considering getting a propane company make sure you ask about their rental fee if you don't get enough gallons. they don't know what they're talking about and they can't give you a concrete number don't use Eastern propane you'll be sorry.

Beaupre installed our propane tank 11 years ago and just installed a propane gas log set into our…read morefireplace. Neat, polite and efficient. They return calls and show up when the say they will.

From the owner: Beaupre Fuels is a family-owned heating oil and propane company proudly serving Biddeford, Saco,…read moreOld Orchard Beach, Kennebunk, Wells, Scarborough, and surrounding Southern Maine communities since 1947. We specialize in reliable heating oil delivery, propane delivery, kerosene, tank monitoring, heating system installation, furnace and boiler repair, preventative maintenance, and 24/7 emergency heating service for residential and commercial customers. Our experienced team is committed to dependable fuel delivery, competitive pricing, expert HVAC service, and exceptional customer care to keep Maine homes and businesses warm year-round. Located in Biddeford, Maine, Beaupre Fuels has built a trusted reputation for quality heating services, fast response times, and personalized local support for more than 75 years.

Generally good and reliable. Had some hiccups over the years but we're handled by the management…read moreonce brought to their attention.

Everything and everyone is first rate. Truly the best company to work with. From the service…read moredepartment to the delivery all is great.

Amazing service. Nothing but good things to say about this great company. When I'm in need,…read more(usually by my own neglect), they always step up nd help me out. 5stars, all day.

Always very pleasant - and always deliver on time but it does take a while to get it so better to…read moreorder a week in advance-otherwise I have been quite happy with them

I'm surprised to read the negative reviews as I've only had an exceptional experience with Eastern…read more When I moved into my home, the previous owners had used another company for propane that I attempted to continue using out of convenience. Long story short: the other company left us without heat in the dead of winter, claiming problems that didn't exist and billed us majorly. Eastern came out immediately to correct the situation that the other company messed up on, ran tests multiple times to make extra sure everything was fine and got us back and running with heat. Furthermore, they didn't charge us for the call and actually gave a partial credit on account for what the OTHER company had charged us. They offer payment plans to make fuel more affordable in the winter. They are always prompt with delivery. I've never run out. Additionally, they have great options if you need new systems. We received quotes from 6 different companies for our water heater and our furnace. Eastern was by far the lowest and they offer 0% financing. They were very professional when they installed everything.

Had their technician service our furnace and now it won't stay on and won't heat our house. They…read morewanted to charge us more money to come out to fix what they broke. Absolutely unbelievable.

yelp apparently it won't let you leave a review unless you use 85 characters, so after this brief…read moreparagraph, I would just like to say that.... I ordered 500 gallon buried propane tank, it was delivered on time, great service.

My own oil company will not service my furnace. It was overdue to be done. I asked Frederick…read moreBrothers if there was any chance they could expecting to get back a no because I am not a current client of theirs. They didn't hesitate and were there just a few days later. Very professional and much appreciative

extremely disappointing service, every time. They are unorganized, shady, and regrettable. We have…read morebeen met with hours of frustrated customer service due to technology issues on their side, that is "fixed" until next time where they have no recollection or proof, and we have to do it all over again. Emergency services are in shambles, and the dispatch folks are seemingly also lost. absolute worst of it all, we have been charged multiple times for the same delivery, which is thousands of dollars lost in one moment.. Unprofessional, caused havoc, and definitely seeking other heating solutions moving forward.

I am a current Dodge Propane customer. I called this morning because we ran out of heating oil in…read morethem home we purchased 7 months ago, which is my mistake because we're not used to heating oil and have previously only had natural gas. I called Dodge to see about getting heating oil delivered and was told that they are not taking any new customers even though I have purchased propane from them several times. Bad customer service. Val is not exactly rude but has no customer service training it seems. As soon as I'm able I'm switching to another company for propane.

They are just so friendly and easy to do business with. I'm an elderly single woman living alone…read more During the recent power outage I had no heat or hot water. I called and they were here the same day. Champagnes is a great company and is very helpful.

Sunday morning, Dec 29th, I lost my heat and hot water after moving in to a new house, Christmas…read moreeve, that had your tanks. went down into the basement to see what was wrong and the boiler had an f4 fault code. went outside to check the tanks one was at 0% one was at 80%. I called my brother-in-law who's an HVAC tech and he said the gage that read 80% was stuck and both tanks were actually empty. called to ask for an emergency fill and they said no fills are done on Sundays and to call on Monday. Called this morning and they said because i just bought the house i need to sign up wait 72+ hours for account approval then i can maybe get on the schedule. So instead, I called Waltz & Sons down the street from me, and they had your tanks swapped out in less than 2 hours from phone call to install. So please come get your tanks off my lawn!

Jason and Sylvia entered our home and went right to the task. Both were professional and…read morepersonalable. The job was done promptly with knowledgable process.

Serviced our AC that was working perfectly. Disconnected the fan and left it for us to figure out…read more No call, email, letter, nada. Absolutely no excuse for such negligence.