Staff is rude as hell and they lied about Hansen having family emergency for a yr, Office got so bad I got a new Dr. Office is very outdated, they never use the gauze, cotton or Qtips. DONT WASTE YOUR TIME GOING THERE read more

Rude office staff. They don't give a heck about their patients. They don't care if you have gaps in medication due to their negligence and they are completely unhelpful. I HATE HMO insurance and it makes me sick that I have to beg for the medication they prescribed me. Basically avoid this place if you can. read more

Dr, Vernal is my doctor. The staff very friendly and professional. I have never had any trouble with this off.

Dr Hansen is awesome my husband doctor for 25 yrs.. The Staff and office manager is TERRIBLE... Rude and does not know how to handle there booking.. Some days my husband need to wait up to a 1 1/2 to be seen for a SCHEDULED APPOINTMENT?? This a monthly routine medication renewal??? Really.. It's been time where they just don't never call or fax the RX to the pharmacy for days later? Always telling you it's done... LIES. LIES... my husband has gone a week without his medication waiting for a doctor to approve it ??? Again routine monthly medication.. This is so in professional for a Urgent Care. read more

Have always loved the staff and Dr Hanson. Was very I'll taken care of very well. Very nice dr as well as Aaron the PA. Sometimes wait a little long ands due to this Dr takes his time with his patients. read more

I met with Dr. Hansen for the first time today, as a new patient. I was schedule with the PA, but he personally saw me, after their scheduled closing time. I urgently needed a referral, and his office made an appointment happen! He seems very dedicated to providing great care his patients! read more

They put you in a room for 2-3 hrs, never an apology. He forgets your medications then when you call back the office manager is rude and unprofessional and has no idea what she's saying...I am looking for a Dr in Corona are or Riverside...Can't stand their ignorance anymore....DONT GO YOULL BE VERY Disappointment and UPSET !!!!!! IM looking for a real Dr that I dont have to wait 3 hrs for in a room. He doesn't even listen to my health concerns....PATHETIC office and staff. read more

I've been going to dr.hansen since he opened I think he does a great job he's wonderful and very compassionate about his patients. I give him 1,000 stars and more read more

Dr. Hansen, is totally awesome. I was so happy with his care for my daughter, I made him my primary care physician. Dr. And his team are fantastic and that's truly an understatement. Alondra, Jia, Liza, and Brian, are helpful, courteous, and knowledgeable. I appreciate them all, so happy to have a family practice that cares. read more

Dr. Hansen is great, however his staff is pathetic. They typically do not answer the phone and return messages. Today for instance I called to get an appointment to get a prescription refill. Quick visit. The unprofessional office person said he was booked up until 5/17 then seemed to want to end the conversation. I reminded her I called to make an appointment. Heavy sigh on her part. I asked when his next appt was. She said 5/24. Seriously? Is he on vacation or going to a medical seminar for 7 days? How do you explain the gap in his appt calendar? Does Dr. Hanson work part time? Waiting 4 weeks for an appt of this nature is unacceptable. read more

I have been going to dr. Hansen for almost 20 years now. Even though my insurance changes, I make sure he can still be my primary physician. He is a caring, intelligent man that gives you all the time you need for appointments. When I was sick he personally called me on my cell just to make sure I was alright; this was an unsolicited call as I had not asked him to call me. One time he stayed over 1 hour past closing to give me time to get there. Wonderful doctor, but an outstanding man. read more

Who would put someone on hold over the phone for more than 20 minutes????? Doctors are nice it just sucks calling here!!

The customer service or front office staff is worthless, how do you answer a patients call and ask them to hold never to return to the line. The only reason I held for over 25 minutes was that I was able to multitask, send and answer emails from my office and just left my phone on my desk waiting to see if they would ever return. How these doctors allow such an incompetent front office staff to be the first contact that their patients interact with is beyond my comprehension. Shame on this medical group! read more

The doctors are great. The customer service is shit!!! I have been calling the past two days and nobody answers the phone and then when they do they put you on hold for 30min or longer cause after 30min I hung up the phone to only call back and have them answer and hang up on me multiple times. The lady originally said she just needed to find my chart. I was calling for something that could have easily been taken care of and only needed them to fax something over to another office for me. Looks like I will have to take a necessary visit to their office. The girl who answers the phone should be fired, horrible customer service. Now they will unfortunately be loosing a patient. read more

This place absolutely sucks. All they want to do is bleed you for your co-pay by coming back over and over again. Very poor quality care. read more

Dr. Hansen is one of the nicest people I've ever met. I have been seeing him for many years and he always knows what to do for me. A very caring and smart person. He even calls back the same evening the few times I've left a message for him - which not many doctors are known to do. Any time he has been booked on a day I needed to make an appointment, I saw P.A.-C Tatiana Guerrero, who is also very nice, caring and knowledgeable. I highly recommend both of them for medical care. read more

This medical office is extremely unhelpful. They indicated my blood pressure was high and that I needed lab work done at Lab Corp. I got my lab work completed the following day on Friday and the lab said the medical office would have my results by Monday. I've called and called every single day regarding my results. I left voicemails and at one point their voicemail machine wouldn't even go through; the line would just disconnect. After 10 days, I finally reached a person at their office. When inquired regarding my results, they nonchalantly stated that the results have been in and a doctor will call me when they are free. A day passed and still no call from a doctor to go over my results. I personally had to walk in to speak to a physician to see if they were even open. I've been worrying about my health for the past 2 weeks wondering what could possibly be taking so long. It's extremely frustrating and confusing how a medical office could be so unresponsive. I highly recommend a different physician. Side note, they don't close at 7pm. There's been a sign outside of their door for 2 weeks stating they are "sorry for any inconvenience" and they're closing at 4:30pm. Worst medical office I've ever experienced. Do not come here for the betterment of your health. read more

I would think patients would have some sympathy they did loose a provider just 2 months ago. There's 10 lines and one receptionist. Any other urgent care wait time is more than 3 hours. Give them a break! They are open Monday -Friday from 9am-4:30pm as they lost a provider. Weekends are posted monthly on the door! read more

This place takes FOREVER!! I've been waiting to see the doctor for 45 minutes, and I had an appointment. Sucks balls!

Update: i reported him to the medical board & insurance. Guess he didn't like that n requested to not have me as a patient. That should tell you something. It's ok, just shows relatation, I'm taking this to court anyway, & was looking for a new doctor. requested to have a copy of my medical records. I was there on the 4th of dec and told them everything i needed. On the 5th i got a call from the office letting me know that the records were ready for pick up. When i was on the phone with them i asked them about the contents of the folder to make sure that everything was in there. I was told everything was in there. I had my husband pick up my medical records since he works in the area and it was easier to get at the time. When he was there, he told them that the file seem light and asked if everything was in there. They continued to say yes everything is in there. When my husband got home i went through the file. They completely lied about the contents of the folder. All that was in the folder was doctors notes that you cant even read. I called them and told them there was not even half of what i needed in the folder. They continued to lie about the contents in the folder. I got a hold of my insurance and they told me i had a right to have a copy of all my records esp since i paid 25 dollars for them. I feel like i got ripped off for crap. They told me to call my doctors office back and to let them know i have the right to have all the paperwork. I got nowhere. My insurance is doing a compliant, but im not sure its really going to do anything. I have had problems with this office and doctor for the past 4 years i have been seen my them. i was there on the 4th of dec and the doctor failed to do hes job as well. I asked him for information about the past procedures i had in the past regrading my gastroenterologist and he didnt want to give me the information. Before then i called my insurance for the information but the furthest they could go back was dec of 2016. They told me to talk to my pcp. I asked him 3 times for the information and he tried to walk out on me. That was when i was asking for my medial records and the contents i needed. This isnt the first time i had problems with Mr. hansen. To get an appt its at least a 6 week wait just to be seen. so if i need him asap im gonna just have to suffer, which i had many times. Once your there for your appt, they make you wait an hour in the lobby, call you in and you wait another hour for the doctor to see you. I have many medical issues and came to him looking for help. Every single time, i wait that long and he will only see me for 5 mins, this has been going on for 4 years now. I have gotten no one with my health just getting worse. I have to pull teeth just to get somewhere. It took many times going there for him to finally refer to places. Once i finally get the referral, those doctors tell me to talk to my primary, when i do he tells me what do they say. I tell him they said to talk to you, he just walks away. he doesn't say anything, just walks away. i would say about 10 mins later a nurse will come in and tell me that i could leave. I dont get the help i need or any reason why he just leaves. Its gotten to the point where i have been suffering and haven't gotten any better just worse. I just go to the referrals he has sent me to and urgent care when i need help since i cant get the help i need from him anyway. When i first starting going to him, he would just through different medications at me. i told him from the beginning i want help, not pills, there just gonna mask what im feeling and im not gonna get better. There were times i even told him they weren't working and just making me feel worse and he would just give me the same there over and over. read more

I hate going to the doctors' but I love coming here. I have seen Dr. Hansen Vernal and P.A.-C Tatiana Guerrero who both are very thorough, efficient and knowledgeable. I've since moved from Chino Hills but still come back here for my medical needs whether it is urgent care or appointment. Highly recommended. read more

Nicest Dr. He really listens, his staff is the best. He has been my dr. Since 1994. Really great office.

Do yourself a favor and choose a more competent office. You will never get calls answered or returned if you leave a message. The very rude receptionist staff will always say they are checking on your problem, however that's where it ends and you will not get a response. If your interested in low end healthcare then this is your stop. read more

Dr. Hansen is horrible. He, without running any tests or anything whatsoever, called me a liar when I began to describe my symptoms to him. He later apologized and tried to excuse it with the heat outside. He's so out of tune with his patients that his care is shoddy, at best. He seems to be more interested in rushing out of the exam room than actually discussing the reason you are visiting him. He's also quick to prescribe which is a bit alarming being that he doesn't take the time to listen to your symptoms. Strange. I wouldn't recommend his "care" to an enemy. If you're looking for a primary physician, keep looking. Also, the front desk staff can be pushy and rude here. You're best elsewhere. read more

Absolutely terrible. I waited for over an hour, only to be seen for 3 minutes and misdiagnosed. They are only interested in getting as many bodies through the door as possible. I called to tell them that another doctor had diagnosed me differently and gave me medicine, asked for them to call me back or refund my copay... still haven't heard back from them and that was over 2 months ago. Seriously do not go here. The facility is disgusting, the women in the front are rude, the phone rings and never gets answered. I could go on for hours. read more

I have been with Dr. Hansen over 20 years because he is the best doctor I ever had. He takes his time and really listens to you. He interacts with you to ensure you get the best of care! If you want the very best care I advise you go to Dr. Vernal Hansen! His office is extremely busy and that is because he is the best!!! read more

I have been a patient of Dr. Hansen and Dr. Silao for many years and I am so grateful that will sad news of Dr. Silao passing that the office has made sure to continue with my care and get everything I need Medications and referrals to me in such a fast timeframe. I can't believe the comments that I am reading such a shame that people have the time to sit and say such mean things. read more

My mom loves dr Hansen, yes the wait can be long but that is because he has a lot of patients and he takes his time. My mom had cancer and she was very sick and she didn't wait but only a few minutes when she was going to radiation he was very compassionate to my pain my fears and my health. I was taken care of very quickly but other patients were very understanding. Our whole family sees him. Yes it can be a long wait, yes the office staff does need better learning on answering phones not putting you on hold. I do disagree with a lot of these reviews. Urgent care can sometimes be a wait but usually it's in n out. The pas are wonderful and always took good care of us. My mom was diagnosed with stage 2 throat cancer and still on the road for recovery still painful but dr Hansen takes good care of her. If she goes to urgent care he will see her instead of the pa, he is one of the nicest drs we've seen. And he spends more than 5 minutes. He wait is sometimes way to long but she ends up falling asleep on the table lol. read more

The shortest wait times for Urgent Care and Dr. Hansen and the PA's are wonderful