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    Dear Osaka Japanese Bistro

    3.9 (10 reviews)
    Closed 11:00 am - 9:00 pm

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    Good service and run by nice lady! The food was great and it was nice sitting and talking to the waitress!

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    Yuimaru Kitchen

    Yuimaru Kitchen

    4.0(151 reviews)
    42.0 mi
    $$

    Love this place! We always do take out and it's easy and simple! Food is good! I love their sushi…read moretoo! We've had a good experience!

    We came here to celebrate a special family dinner, and unfortunately, the experience was incredibly…read moredisappointing. Everyone at our table received their food in a timely manner--except me. I ordered the hamachi kama and was told it would take about 20 minutes to bake, which I was completely fine with. However, after waiting... and waiting... and watching my entire family finish their meals, we were then told my order had been messed up because the restaurant got backed up and busy and would take another 10-15 minutes. At that point, nearly everyone was done eating, so I asked for my meal to be boxed to-go. We spoke with a manager, Chris, who apologized and told us the meal would be comped--which felt like an appropriate resolution given the situation. But after sitting there for almost TWO HOURS total, my husband and son went to follow up, only to be told that my order had been completely canceled. The reasoning? That they "weren't going to comp something and let you walk out with free food." That response was honestly shocking. I never asked for anything extra--just the meal I ordered, even if it had to be to-go at that point. Instead, I left without eating at all. The lack of communication, the excessive wait, and the way the situation was handled at the end completely ruined what was supposed to be a celebratory night. Really disappointing experience. We didn't even want to order the desserts we planned on ordering because at that point, they didn't deserve another dollar. The environment would've been enjoyable if we weren't focused on food missing and the lack of customer service.

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