** (1 Star)** I am extremely disappointed with my experience and the lack of support I received regarding my **2026 Harley-Davidson Nightster Special with only 1,300 miles**. On Sunday night, my bike suddenly would not start, leaving me stranded. Since Harley dealerships are closed on Sundays, I called the nearest open dealership on Monday morning (Riverside Harley-Davidson) to start a warranty claim. Instead of helping, I was told it would take **approximately two weeks** just for them to pick up the motorcycle. For a nearly brand-new motorcycle that is still under warranty, that is completely unacceptable. Because I rely on my bike and couldn't wait two weeks, I took it to a local motorcycle shop just to see if they could charge the battery so I could at least get it home. They determined the battery was defective and would not accept a charge. I ended up paying **over $300 out of pocket** for a replacement battery, installation, and coolant refill. What makes this even more frustrating is that I had already completed my **1,000-mile service at Death Valley Harley-Davidson**. If the bike had just been serviced, why was the coolant already low? That immediately raised concerns about the quality of the inspection that was performed. Afterward, I contacted Death Valley Harley-Davidson to explain the situation. Since the motorcycle is still under factory warranty, I requested reimbursement for the repairs. I was told they would not help because I had taken the bike to an independent repair shop. They also told me I should have had the motorcycle towed to the dealership instead. My question is: **Why should I have to pay out of pocket to tow a brand-new motorcycle with a warranty because it became inoperable due to what appears to be a defective battery?** I had no reasonable way to transport the bike myself, and Harley dealerships advertise roadside assistance and warranty support. Telling a customer they're responsible for towing costs on a defective, nearly new motorcycle is not the level of customer service I expected when purchasing a Harley-Davidson. I'm not upset that a battery failed--defective parts happen. I'm upset with how the situation was handled. A premium motorcycle brand should stand behind its products and take care of customers when defects occur, especially on a bike with only 1,300 miles. Unfortunately, instead of feeling supported, I was left paying for repairs myself and being told there was nothing they could do. This experience has seriously damaged my confidence in Harley-Davidson's customer service and warranty process. read more

Don Shults is an amazing sales person!! Awesome customer service!! Great cool personality and knows his bikes!!

Came in looking to buy some shirts and unfortunately they were out of stock. Dom was extremely friendly, helpful, and took down my contact info to let me know when a new shipment arrives. Headed over to the parts and met Abel who was extremely knowledgeable about several questions I had. He gave me sage advice and saved me a couple bucks! Had to talk to the general manager Ryan who was awesome! Super personable and friendly. Talk about great customer service. HD Death Valley is a ways away from me, but I'll definitely be back! read more

Death Valley Harley Davidson - Freedom isn't free! - Motorcycle Dealers Near Me - Victorville, California

Friendly staff, very helpful. Would recommend to anyone in the area. Rode in from San Fernando and was a good ride.

I brought my bike in on Black Friday for a pretty standard service: install and balance a new front tire, and pull and balance the rear. A little while after I dropped it off, the service writer called me saying my drive belt had chunks missing every fourth tooth and that I also had a small oil leak from an oil pan bolt. He quoted me around $1,500 (discounted from the "usual" $1,700) to replace the belt right then since the rear tire was already off. That felt like a pretty big expense on the spot, so I told them to leave it and I'd deal with it later. I then had my personal mechanic look at the belt during another planned service. He went tooth-by-tooth all the way around and found absolutely no damage -- no missing chunks, no wear like the dealership described, nothing even close. It really looked like they were trying to upsell me on a major repair I didn't need. I called today and spoke with a manager to let them know what happened. To their credit, he said this is not the type of service they want their shop to be known for and that he would address it. I hope they follow through and prevent other riders from being put in this situation. Overall, I'm disappointed with the experience. If you go here, I strongly recommend getting a second opinion before agreeing to any big repairs read more

A good dealer with a good selection of bikes. They have a good selection of merchandise and the staff is always very helpful

The facility itself is aesthetically pleasing and convenient to get to. The staff are very nice as well. Shout out to the two wonderful ladies in motor clothing. If you haven't been there you need to get out there and see for yourself. read more

See all

The worst service department I've ever been to. I had a 9am appointment and didn't get helped till 930. Went in for a flash and at 430 they still could not perform the flash on my 2024 CVO road glide. I would never come back here again. Employees walk so slow there almost walking backwards. Horrible reflection of Harley Davidson. read more

Thanks Dominque (I hope I remembered that right)! Helping me pick out the perfect gifts to take home!

I went there today around 1pm and saw one customer inside and like four employees they saw me but nobody greeted me or offered any assistance I was actually interested in purchasing my second motorcycle but I rather take my business elsewhere where they actually make me feel welcome. read more

I'm really upset with Harley Davidson Victorville I'll take my bike 2022 Harley Davidson an American with less than 3000 mileage this bike we bought in this location for 27,000+ tax a little over 30,000. We're not even use it to take the bike to the store to try to see how much I can get for it so I can buy another bike so I was thinking at least I can get a half because there's something normal you buy something for almost 30,000 you put a less 3000 mileage. They offer me only 4000 when they have a bike outside same conditions same bike for 27,000 they don't have to buy for me, but I think they weigh that feel our stuff didn't work nothing I don't think that's fair. What they say. I think the best way to say something like we have so many bites of this. We can get it back but not try to offer you $4000 for something that you pay more than $30,000. I'm not going back to this location for this business the way that I feel. I paid $4000 just for the boxes and the extra lights on this location. read more

Death Valley Harley Davidson - The boxes and the light I paid $4000 - Motorcycle Dealers Near Me - Victorville, California

A very nice dealer. Death Valley Harley Davidson has a nice appearance and organized style. Their merchandise section is in order and very neat. Their customer service personnel are kind and professional. My observation of their parts department was the same and their service personnel were on the phone, taking names and orders. So Kudos to the staff there running business like a fine tuned Harley on a nice sunny day. As for the sales floor, gorgeous bikes are inside rows upon rows is gorgeous machines rich in history and Harley Davidson tradition. Some of the used motorcycles were a little on rough side with dents and scratches etc. However, they did offer some pretty sweet deals on them. I am still shopping around. I must give full credit for this 5 star review to Charles as he did a fine job on his approach, he greeted me within the first 45 seconds, asked me a few questions, took me on test ride to see what bike is best suitable for me. His professionalism was unmatched that day. I did meet the assistant sales manager, and the Sales Manager on the floor that day as well.. I can't recall their names at the moment but anyhow, Charles had knowledge of the motorcycles I was looking at. He managed to help me realize after a test ride that the bike I was there for is not the one meant for me. He actively listened to what I had to say and made some very good suggestions. His interpersonal skills such as emotional intelligence and communication are setting the bar for his superiors to emulate. There is a future Leader among you Death Valley HD. I am excited about getting - a new Harley Davidson Motorcycle. He had me sold on a bike, but after dealing with others, I realized that I needed to be patient. I needed to process the information being provided and seek out other options. I am still shopping around. (I thought to myself: Get your own financing, with your credit union or bank, or buy cash. One thing, I did learn from a wise man working here and it was not Charles, was "cash is not King" for dealers (they want you to get in to debt.) Oh, I believe the other quote was "I don't make any money on the deal" I suppose there is More money in the Long Run.... For them and less for you.. but what do I know... Well I know that they get a check from the finance company and your responsible for the price plus interest. L.) Any how... I May be wrong and I will humbly stand corrected... I still might return to this place to make a purchase like I said so far they did offer a decent deal for a new bike. My father in law will be upgrading as well. He is talking about a CVO Street Glide to replace his Fatboy. He's the real deal. So I am going to be patient and shop around with him. I will be visiting two other Harley Dealers. It is my birthday soon. My father in law and I are going to make this year about Harley Road Trips on the Weekends and Up North. So one a thing is for certain two bikes will be purchased within this Month. Just not sure where yet. Cheers to Healthy Debts, and to Increased Income upon your lives so you may purchase your dreams in cash. Remember: "Live to Ride and Ride to Live" read more

See all

Zoie is an exceptional sales associate. They are pushy, super sweet, and informative. I went in looking for my Halloween haul and they investigated when it would be released to the public, and asked if they could take my number down to give me a courtesy call when it came in stock! Thank you for the amazing customer service! read more

Oscar and Ana are freaking amazing and they fight for you to get the best deal possible. They both are eager to help you in anyway possible. They helped me with my first ever bike purchase of a Harley Davidson motorcycle. Thanks you guys read more

You guys I got my first Harley Yesterday and I couldn't be any happier that I was able to shop locally. It took almost 6 hours until everything was finalized and I was able to go home with my new sportster XL1200C but I'm so happy! Josh was the salesman that helped us out he provided amazing customer service by going above and beyond to show me what he had in stock and was able to give us an amazing deal on my sportster. The floor manager, financing man were really nice as well. The ladies in the merchandise area are always so attentive as well Overall I enjoyed my experience! read more

See all

Juan and Ana really make you feel at home. Took care of me like I was a long lost friend. Would not have bought a brand new Harley if it wasn't for them. If you are looking to buy a Nice Harley go to Death Valley HD and ask for Ana and Juan. Amazing folks and very professional. My new Harley Home. read more

Death Valley Harley Davidson is excellent.. thanks to Ryan the GM and Anna in sale, my husband has his dream motorcycle.. fantastic prices great service. The Harley family there makes you family. Highly suggest checking them out. read more

Bought a Roadglide last week from them. They will throw some pressure your way but they are trying to sell so understandable. Nice team and process was smooth. Would recommend them to anyone looking for a bike. Team was great to work with. read more

I recently had service work on my bike at Death Valley Harley Davidson to the tune of $5,700.00. Once I began cleaning my bike after the work was completed I noticed a couple of new scratches on the leg warmers. Then when I turned the ignition switch on the custom cover came off in my hand. Then as I was cleaning the grease off of the motor I noticed my engine lights were just sitting on top of the motor. As soon as the motor got hot those wires would have been fried. And I'm just on one side of my bike. I was thinking of purchasing a new bike from them. That will NEVER happen. Antelope Valley Harley Davidson is my new dealership. read more

I came in to the DVHD dealership today to pick up a part that I ordered. I really like the parts guys, Chad and Cris are the best and always make sure that I get exactly what I need. I happed to run into one of the HD Tech/Mechanics, Steven, who I struck up a conversation in regards to some small issues I was having with my bike. He suggested that we throw it on the computer and see if the previous owner had the stage 1 installed. Well, he was correct, there was no stage 1 download. Steven flashed my ECU which cured the problems. It's kind of cool when you come in a place for parts and leave with your bike running better than it has before thanks to a well trained HD Technician who solved it in a flash. Thanks & that's service Oh, I can't for forget the rest of the staff. Soon as you walk in through the front door, you're always greeted by the Sales & Merch staff with a smile. You could tell that the people that work here really enjoy their job, keep up the great work read more

Death Valley Harley Davidson - HD Tech Steven - Motorcycle Dealers Near Me - Victorville, California

See all

I wanted to give a shout out to Tim, Robert, and Dennis, My wife and I stopped by to check out some bikes, And Tim showed me a beautiful street glide, he worked some magic and was able to get us a great deal. This is my first Harley and they made the process so easy, if this is what the Harley family is like I'm very happy to have joined it. read more

Death Valley Harley Davidson - Motorcycle Dealers Near Me - Victorville, California

I had a great experience at this Harley dealership when purchasing my 2023 Low Rider S. I worked with Louis on the initial review & quote and he was very helpful with all the information and really made the process simple and easy for me. Once we were ready to draft the paperwork, Dennis could not have been more honest and straight forward about my warranty, financing, and other additional options. He never deviated from the initial quoted price, and made sure I felt comfortable before moving forward with any of the presented options. I have had bad experiences with (car) dealerships in the past, so this experience was a breath of fresh air. After I bought the bike I spent the next few hours chatting with Bobby in parts about all of the parts/upgrade options that are available for this bike. I was impressed with his knowledge and willingness to help guide me through all of the available parts and accessories. At times it can be overwhelming with so many different modification options, but Bobby took the time to help guide me through it. He made this experience a breeze for me. I took the night to think on everything, and Bobby came back the next day (on his day off) to help answer the rest of my questions and finalize my bike. I left that dealership knowing that my bike was going to be PERFECT and that this was my new home. I know I had A LOT of questions Bobby, and thank you for all your help. Y'all made this experience a memorable one for me. Thank you again Bobby, Louis, & Dennis! read more

Outstanding dealership. Everyone was super helpful and nice. Very welcoming and absolutely no pressure. Bought a 2024 road glide. Was so easy from selection to financing. Had mufflers put on by service department, again, top notch. Have been to many dealerships in the past and Death Valley has been the best. Keep up the good work and customer service!! read more

Call LIL dealership in the high desert. They have a very good selection and motor clothes and motorcycles. Employees are very helpful and very friendly will be back. Good job Harley . read more

The folks at this dealership (Death Valley Harley Davidson ) are liars and dishonest. They take thr sweet time not doing anything just to make u wait then are not very helpful unless it's in their interest read more

Took my Street Glide in for a service and fresh tires. I have typically done all my own services on all of my vehicles, motorcycles, boats, etc. as I am beyond picky and know that everything is done right when completed. That being said, I have never been disappointing with VVHD, and this visit was no exception. Rene is my Service Writer there, he is a young cat, but is super thorough, knowledgeable, friendly, and goes the extra mile to ensure every customer is treated right. He knows his stuff. Couple Rene's mannerisms with Jaime in Service and it is a 1-2 punch. Jaime has been at VVHD for about 19 years and he too goes the extra mile for customers seeking quality service. Quality tech; period. Even as picky as I am, I ride away with a smile. If you are looking for a new or used Harley, you won't be disappointed here (I certainly have not been, nor have any of my friends). When I first met Dennis he told me "Come in and see me, if we can't make the number work, we will be friends forever". How true those words were. Not only did he make the number work, he made it even more attractive than I expected. Dennis, it was certainly good to see you this week my friend. If Dennis is unavailable (which is rare, he is an institution there), Ryan or Marcus are there to help. Anyway, if you are looking for a laid back dealer experience, here it is. read more

These guys and gals are top notch people. I just had a stage 2 installed there and picked it up the next day. Everyone from Chad in parts, Johnny in service and Joey the tech that worked on my bike were all amazing. They answered every question I had. I highly recommend DVHD. read more

When you're driving cross-country and on youre on the road for three weeks sometimes you want to see a familiar face. Obviously you won't when you're 3,000 miles away but the very best next thing is a warm engaging welcoming one. And thats where DOMINIQUE comes in, the General Merchandise Supervisor at Death Valley. Above and beyond with the hospitality and her natural personable disposition cured any and all homesickness. Not only an impressive building and grounds (there was party going on in the parking lot), but Dominiques understanding and customer service was impressive too. read more

This location is amazing, they are willing to go above and beyond to provide outstanding customer service.

The best Harley dealer in SoCal! Gave me an incredible deal on a road glide st. Rob is the man! Kat was also super friendly and set me up with the initial test ride. Dennis provided the easiest signing I've ever experienced. No games, no upselling, just exactly what I requested. Josh delivered the bike all the way to Ventura at no extra cost. This place gets it done. Oscar in service is great. Fixed a flat when I was stranded in the desert. Damien I believe is the other gentlemans name who was super cool. Heaven was very sweet and sold me a t shirt. Whole crew SOLID. Look no further if you trying grab a Harley at a great price with amazing service. read more

This store was my fav to shop for merch but they just lost a customer over $20. Merch I was going to buy was priced marked at 45 and they want to charge me 70 because they marked it incorrectly. They wouldn't honor the price marked so I left. Not coming back again. Other than that Charles is a great salesman. read more

I took my fiancé at 6:15 when the website says they close at seven and they were completely closed and shut down. It was very unfortunate my fiancé was excited to use his gift card I got him because he never splurges on himself and over all I'm just disappointed read more

This dealership does not serve all customers equally. It's a shame that in this day and age they allow blatant bullying and to lose a sale.

If you google customer service Johnny in the service departments face should pop up! I've had horrible experiences with multiple Harley dealers over the years. Johnny single handedly changed my opinion about the company based off of my recent interaction with him. In a nut shell my bike was halfway fixed by another SoCal HD dealership. Johnny found out what the issue was explained to me why I had reoccurring problems and did every thing in his power to make sure I didn't catch the short end of the stick. He communicated with me on a weekly basis to give me updates on my bike and ensured that the issue would be fixed the right way. Johnny and I come from two totally different backgrounds but he treated me like I was family and I greatly appreciate it! read more

Love the skeleton biker going through the wall It was about the only thing cool in this joint... I'm not a gangster biker... and I'm not a Jay Leno... Just love ta ride... And the salesman wasn't making a mad dash to help us Everytime we asked questions, he seemed uninterested. I've had way better service at Baldwin Park's Harley Davidson Just a plain building with lotta expensive overpriced Harleys Not that I couldn't afford one... Vrooom...vrooom...down the highway... I'd have to git me the three wheelers Harleys... Because I'm tired of slipping and sliding in the oil slicks Left in the roadways by cars and trucks.. Well...I'll keep looking.. I did love the skeleton biker coming through the wall.. I'd probably look like that skeleton...by the time I buy read more

See all

Bob Allan is the BEST EMPLOYEE I've ever came in contact with.Hes very knowledgeable and patient with his client. If you are ever in Victorville come see my boy Bigg Bob at Death Valley Harley Davidson read more

Best dealership I've ever dealt with, of any brand MC. Staff are excellent (Shout out to Rob and Wesley and Dennis).

Probably the worst Harley Davidson I have ever been to the worst worst customer service I was told to bring in my bike on sunday for a simple battery replacement got here Sunday was told no they weren't taking walk ins every single time I have been to this Harley Davidson there's always an issue. I have never had any issues with any other Harley Davidson dealer like I have this one. I do not recommend at all! I have heard nothing but the worst from this shop and have experienced nothing but the worst from this shop. Total trash employees and all !!! read more

Ricky im the parts department is the man great customer service and very knowledgeable i really appreciate his honesty, integrity and help they will have my business for sure read more

I searched for the bike I wanted and even went to a local dealer for me who didn't have it in stock (19s were replacing the 18s and I wanted the 18). After an online inquiry and doing most of the dirty work people get scared of via text I made a deal and rode an hour. I didn't expect such a group of happy people selling me the bike. It's a smaller place so it's less formal than a huge dealer (even though they aren't either) so I felt very comfortable. The sales manager (do it all) even got back to me for my inquiry while in the movies with his wife! Thanks to Ryan and the crew. They worked on my friends bike for free and gave them some shirts because of my purchase. Sven the cashier made me feel special by saying the bike I chose was awesome (even though she has to say that) it was all such a good experience. Worth the ride and I'll be heading there for service. read more