These people were awesome! We had just rescued a chameleon that we found in the middle of the road…read moreand knew nothing about them or how to care for it. So we went here and they took him for us and let him relax in one of their open bays for the reptiles and calmed him down for us while we went and finished what we were out doing and we came back and got him. Asia was who took him in and helped us mainly. But the other girl at the front was also very helpful! Will recommend to anyone. These ladies were knowledgeable and helpful and very nice. Good at their jobs.

We set up a fish tank for our fish and somehow killed them all in a day. Went here for new…read moreones(didn't buy our others here), and took in a water sample. Anthony helped us and he was sooo knowledgeable. He found our water perfect, and asked which fish we had. We then found out they weren't really compatible, and so that's why they most likely died. The guy at another store told us they all worked together. We purchased five more, and we were told there's a week warranty, no questions asked. We were greeted by another worker, and the gal that cashed us out was very sweet. We should have gone here the first time!

The Pet Supermarket is a great place to get all your animal stuff!…read more We do online orders and they are always filled super quick! Returns are easy and no hassle. They carry about every product made, lol- even hard to find stuff for my dogs that can't have any protein other than fish. The store is always clean and the staff are always helpful and friendly. The Pet Supermarket rewards program is also TOP-NOTCH, saving me a bunch of money!

I was tired of waiting for their crab shipment so I bought a new setup and the last "Halloween…read morecrab" they had. The "Halloween crab" turns out to be a red land crab that needs salt water and freshwater pools, I was confused when they told me that because Halloween crabs need freshwater, not both. They told me the right care for the crab but they sold me a different type, red land crabs need both fresh and saltwater.

Let's start with the most important thing ... the prices in their cash register don't match the…read moreprices on the shelves. Don't believe me? Go buy some merrick dry food for cats. Second, I worked in retail for along time so I understand how horrible it is, but the employees acted annoyed when you point out the price discrepancy, and that's after they've admitted they don't know if they have some stock in the back when the shelves are empty. Did I mention the cashier apologized to the customer behind me in an effort to shift the blame? The cherry on top is the store is filled with virtue-signaling signage on how their customers can make the world a better place if they just support whatever political stance PETSMART is trumpeting this week. Here's an idea, first step in making the world a better place is not engaging in price fraud. Second step would be for the executives to treat their employees and customers better. And the third step would be for PetSmart executives and shareholders to buy a mirror and stare into it each day for about an hour.

The cashier, which she stated she is also a manager, refused a refund of a plastic dog collar cone…read moreI had just bought. I literally went outside the store and decided it was too small for my dog. I would have understood with other things like dog beds and such, but the item could have been easily wiped down and it not be contaminated with Coronavirus. Yeah, the receipt did say that they were not taking returns, but how would I know that it wasn't returnable after the fact. There are no signs anywhere that indicate so. She made no attempt to understand my disbelief. Poor customer service. Apathetic. Take your business to local stores, and not stores that do not care for their customers.

Well after asking what all the extra charges are about we were told oh no there are not extra…read morecharges. Well thats not true. They have now started charging for "special handeling". What that crap is that. They say its because our Multese is getting older. She was there 6 weeks ago and they never had this extra charge. They have her as a multipoo but she is 100% maltese. And something about 15 minutes of scissoring. How you cut her hair should be your problem not mine. They eat up part of the senior citizen discount with their extra charges. The price just keeps on climbing and I am done using them for either of my dogs.

Was told it would take 3-4 hours to groom my 10lb Bichon, which is way too long. When I said we…read morewould not leave her for that long I was informed that we could book an express grooming service for an additional $15. What a rip off!

This place no longer exists, just moved to the area excited to check it out an all to arrive to a…read moreclosed down bussiness

Really horrible customer service. Owner seemed very unprofessional by talking about his own…read morepersonal issues. Store had roaches crawling everywhere. Some of the fish even had ICK! Would not recommend this store to anyone!