We have gotten four dogs from this pet store over time, and we truly love every one of them…read more However, after having DNA testing done, we have some concerns about how the breeds are being represented. One of our dogs is a full-blooded Bichon. The other two are primarily Bichon but have other breeds mixed in. Our newest puppy was specifically sold to us as a Maltipoo, and I chose her because I was looking for a smaller dog to be my companion in the car. Her DNA results came back as 69% Bichon, 19% Maltese, 8% Shih Tzu and 4% Havanese--with 0% Poodle. So, unfortunately, she isn't a Maltipoo. The DNA testing also showed that she is 25% genetically related to another dog we purchased from this same store in February, which raised additional questions for us about the breeding and lineage. On top of that, two of the four dogs we've purchased from the store have hernias. We absolutely adore our dogs and wouldn't trade them for anything. This isn't about the dogs themselves--they are amazing. It's about wanting customers to receive accurate information about the breeds, lineage, and health history of the puppies they're purchasing. We've had positive experiences with the store overall, which is why I'm giving 3 stars rather than a lower rating. But after four dogs and seeing these recurring issues, I do feel this is something the store should take seriously.

A 6 year old decided she wanted to try and take care of a captive tree frog this past summer, so we…read morepurchased a start-up aquarium for her. We went to Pet World and picked up a some accessories and some live crickets and meal worms. The accessories seemed a little on the steep side, but what do I know. The staff were not very responsive/friendly, but neither were they rude. They just seemed... uninterested? Oh well. We returned a couple more times for the live food; and were in and out in no time. Her tree frog passed away and we may try the experiment again this summer and if we do we'll return here for the frog chow.

These people were awesome! We had just rescued a chameleon that we found in the middle of the road…read moreand knew nothing about them or how to care for it. So we went here and they took him for us and let him relax in one of their open bays for the reptiles and calmed him down for us while we went and finished what we were out doing and we came back and got him. Asia was who took him in and helped us mainly. But the other girl at the front was also very helpful! Will recommend to anyone. These ladies were knowledgeable and helpful and very nice. Good at their jobs.

We set up a fish tank for our fish and somehow killed them all in a day. Went here for new…read moreones(didn't buy our others here), and took in a water sample. Anthony helped us and he was sooo knowledgeable. He found our water perfect, and asked which fish we had. We then found out they weren't really compatible, and so that's why they most likely died. The guy at another store told us they all worked together. We purchased five more, and we were told there's a week warranty, no questions asked. We were greeted by another worker, and the gal that cashed us out was very sweet. We should have gone here the first time!

Prices!! They are a ripoff!!! Unbelievable! And then no returns allowed…read more I will not shop there ever again

The Pet Supermarket is a great place to get all your animal stuff!…read more We do online orders and they are always filled super quick! Returns are easy and no hassle. They carry about every product made, lol- even hard to find stuff for my dogs that can't have any protein other than fish. The store is always clean and the staff are always helpful and friendly. The Pet Supermarket rewards program is also TOP-NOTCH, saving me a bunch of money!

Let's start with the most important thing ... the prices in their cash register don't match the…read moreprices on the shelves. Don't believe me? Go buy some merrick dry food for cats. Second, I worked in retail for along time so I understand how horrible it is, but the employees acted annoyed when you point out the price discrepancy, and that's after they've admitted they don't know if they have some stock in the back when the shelves are empty. Did I mention the cashier apologized to the customer behind me in an effort to shift the blame? The cherry on top is the store is filled with virtue-signaling signage on how their customers can make the world a better place if they just support whatever political stance PETSMART is trumpeting this week. Here's an idea, first step in making the world a better place is not engaging in price fraud. Second step would be for the executives to treat their employees and customers better. And the third step would be for PetSmart executives and shareholders to buy a mirror and stare into it each day for about an hour.

The cashier, which she stated she is also a manager, refused a refund of a plastic dog collar cone…read moreI had just bought. I literally went outside the store and decided it was too small for my dog. I would have understood with other things like dog beds and such, but the item could have been easily wiped down and it not be contaminated with Coronavirus. Yeah, the receipt did say that they were not taking returns, but how would I know that it wasn't returnable after the fact. There are no signs anywhere that indicate so. She made no attempt to understand my disbelief. Poor customer service. Apathetic. Take your business to local stores, and not stores that do not care for their customers.

Well after asking what all the extra charges are about we were told oh no there are not extra…read morecharges. Well thats not true. They have now started charging for "special handeling". What that crap is that. They say its because our Multese is getting older. She was there 6 weeks ago and they never had this extra charge. They have her as a multipoo but she is 100% maltese. And something about 15 minutes of scissoring. How you cut her hair should be your problem not mine. They eat up part of the senior citizen discount with their extra charges. The price just keeps on climbing and I am done using them for either of my dogs.

Was told it would take 3-4 hours to groom my 10lb Bichon, which is way too long. When I said we…read morewould not leave her for that long I was informed that we could book an express grooming service for an additional $15. What a rip off!

This place no longer exists, just moved to the area excited to check it out an all to arrive to a…read moreclosed down bussiness

Really horrible customer service. Owner seemed very unprofessional by talking about his own…read morepersonal issues. Store had roaches crawling everywhere. Some of the fish even had ICK! Would not recommend this store to anyone!

No adult supervision staff is rude, sullen and work is the last thing on their mind…read more There are obviously Grouped around chatting and seemingly annoyed being asked a question. bathrooms there but marked as "Employees Only" When asked about them, employee snapped that "we have no public. Bathrooms. $50 gets you little!

A bunch of useless and clueless people working here. And when you bring up an issue they laugh…read morelike a bunch of toddlers. They never have stuff in stock for reptiles. Don't bother calling on the phone for information on items in stock. They don't bother to check and just say yes. Only to find out it's in fact not in stock after wasting my time calling and driving in. I went to this store because it was close and convenient but that stops today. The customer service I received was horrible, I'll drive the 25 minutes into Brandon for petco and petsmart before I come back to this store. I'd give it zero stars if I could. And do better at enriching your enclosures. Especially the reptiles. Pathetic, I feel horrible for the way those animals are kept.