"Hello gorgeous!" These are the exact words my husband uses to say hi! Well, you might think he…read moresays that to me, his wife, but he is actually saying hello to our beautiful car. LOL. This is because we love our baby! I've been bringing my 2022 Tesla Model Y to Hand Upon Detailing for the past three years, and I honestly couldn't be happier with the results. Daniel and his team provide outstanding customer service and their attention to detail is truly impressive. They treat my car with the same care and pride that we do. My Model Y was protected with PPF (paint protection film) in the front and bottom of the side doors and with ceramic coating, and thanks to their expertise and consistent maintenance, the car still looks shiny and practically brand new. Every time I pick it up after a detail, it feels like the day I first drove it off the lot. I especially appreciate that they recommend and perform regular detailing every six to eight months, which has made a huge difference in keeping the finish in perfect condition. If you truly love your car and want it to look like new every time it's washed, I highly recommend this place. Their professionalism, quality of work, and dedication to perfection make them the best in the business. AND I don't get jealous when my husband calls our car gorgeous, SHE TRULY IS!!!

I'm genuinely disappointed to be writing this review because I previously trusted this company…read moreafter having a great experience with my first vehicle. When I purchased a new car, I immediately came back for a full front PPF and ceramic coating package. I was quoted a 2-day turnaround and promised regular updates, but communication quickly became inconsistent. After multiple delays, excuses, and missed deadlines, responsibility for my vehicle was passed between employees without clear communication. I was eventually offered a complimentary full-body PPF for the inconvenience, but despite agreeing on several deadlines, the work was never completed. One employee completely stopped responding to my calls and texts, and I later found out he was no longer with the company without my knowledge. At this point, my vehicle still does not have the promised PPF installed, the interior ceramic coating was never done, and the exterior ceramic coating wasn't even completed properly. The lack of communication, accountability, and professionalism throughout this process has completely destroyed my trust in the company. I'm honestly at a loss for words. UPDATE: Danny eventually got back in contact with me and finally completed the PPF work on my vehicle. Unfortunately, the quality of the install was terrible. I brought the car to multiple reputable PPF shops for inspection and received the same feedback from every single one. Several shops told me it was one of the worst PPF installations they had seen. They also pointed out that my clear coat is now lifting, and warned me that removing the PPF from my bumper will very likely peel the paint completely off, meaning I may now need to have my bumper repainted. After everything I went through with the delays, broken promises, lack of communication, and being completely ghosted, I'm now potentially dealing with paint damage caused by the improper installation itself. I have completely lost trust in this company and am extremely disappointed with how this entire situation was handled. I asked for a refund and he is purposely ignoring my messages, I don't think he realizes that I can see when he reads my messages. DO NOT BRING YOUR CAR TO THIS COMPANY PLEASE!!!

"They don't get paid enough" type of work…read more Thank for the detail on my GR 86. Excellent work.

I originally brought my car to 2020 Auto Detail for a ceramic coating because I wanted long-term…read moreprotection, easy maintenance and a great value. Unfortunately, the product they are using is not professional grade. Within a relatively short period, I noticed significant issues -- hard water stains, swirl marks, and loss of the slick, protective finish. I followed proper wash techniques, so these problems weren't from neglect. When I returned to share my concerns, they offered a goodwill reapplication at no charge, which I appreciated. After learning the product being used I opted to get a paint decontamination and stripping of the old product to prep the vehicle for professional grade ceramic elsewhere. They agreed to decontaminate the vehicle to remove swirls and water marks throughout the vehicle, wash, and wax it. Upon pickup, the vehicle was spotless but the swirl and water marks remain. While I respect that they stood by their work and offered a redo, my recommendation to others would be to confirm exactly which ceramic coating is being applied and research its performance before committing. This shop is great for detailing but not ceramic coat or paint decontamination.

I am beyond grateful for the quality of service and the value that was provided to me today! My…read morevehicle looks better than "showroom new"! I will be recommending this company to all my friends for weeks and months to come! Special shout out to both of the technicians! Very thorough! They truly know what "attention to detail" is! I will enjoy for many miles to come!

Did such a great job on my car in under 3 hours! Both external and internal looked 10 times better!!read more

​Had a Ceramic Pro ION applied on my 2025 CRV. Overall, a very solid experience. The work was done…read morewith care and attention to detail, and they took their time rather than rushing through it. They explained the warranty and aftercare in a straightforward way. What also stood out is that they're using a legitimate professional system, not off-the-shelf products, and applying it properly. If you're looking for a detail-oriented shop that does things the right way, this is the place you are looking for. I don't have a good picture so I had a little bit of fun with an image generator..

I brought my new Lexus GX 550 in for the Ultimate Armour package (just under $5k)…read more Scheduling and drop-off were both straightforward and easy, so no complaints there. Where things started to slip was on the pickup side. I was told the car was ready, but still ended up waiting about 30-40 minutes before actually getting it. At checkout, I was also surprised to see a tip screen with suggested amounts that felt pretty high given the service. I ended up leaving a small tip, but the experience itself didn't really match that level of expectation. I also would have appreciated a quick walkthrough of the work that was done--especially at that price point--but it was more of a quick handoff of the keys. I came back for the 10-day follow-up and made a point to ask about timing ahead of time. I was told it would take about an hour. I arrived early, but after an hour the car hadn't been touched yet, and there wasn't any update unless I asked. That part was frustrating. So, they ended up rushing my 10-day follow-up inspection. Gave the car a quick rinse and handed me the keys. What was the point of driving down from Carlsbad??? Over 3 hours wasted. For comparison, I had a great experience at their Kearny Mesa location previously, so I know what they're capable of. This location is stretched thin, which seemed to impact communication and overall service. I was not the only customer in the lobby feeling this way. Given the type of clientele they're working with and the pricing, I was expecting a bit more consistency and attention to detail. Their follow-up consisted of more sales pitches of coupons for services I already had done. Would have been nice to have the discounts PRIOR to the work! I planned on using the wash program and mentioned to Jasmine my poor service experience. Think there was follow-up? Nada. So, thumbs "kind of" up for Ceramic Pro but thumbs down for this location. Overall, I think the company itself does good work, and have used the Kearny Mesa location in the past several times with excellent success!! I would not choose this location again.

Even though "Jose," my detailer, did a standard job on my VW yesterday I can not recommend this…read morecompany for your detailing needs. There are too many other choices in San Diego County and this one needs to be avoided. It all starts with first impressions as a new customer. Even though the online booking time was convenient, the manager, Alex, clearly does not care about your business. There is a "comments" box in the online booking process that was completely ignored with my question. The detailer was late to my appointment. Time means money and they don't care about wasting your time. The work vehicle was trashed when it showed up. Dents all over the place, door molding hanging outside the door. Invest some money and take all those dents out. It gives a bad look like they don't care. Before the work was started I was verbally told it would be an extra $45 for all of the work with some stubborn stains. Okay I understood, the car's interior was quite dirty. After working four hours on the car, the stains are still there. None of the ones on the seats and the carpet floor were removed. He tried was his answer and then asked me how long have I had the car. How is that relevant for the work performed? It is none of their business. Training is an issue obviously. On their website they claim "superior customer experience." Not so much. "Real time updates" during the four hours did not happen once. "Follow up care with maintenance recommendations" was non existent. The recommendations given was to keep the windows down because it still was wet inside. They couldn't dry the vehicle first? Yeah keep the windows down so all the dust flies in - so smart of them. At the end of the appointment I requested an invoice for their work. No was their answer but if you pay by credit card and pay the 4%+ surcharge, we can do it for you. What? That makes no sense. Their other payment options are cash, Venmo or Zelle. For a company that is detailer certified I am disappointed. Yes they are certified - certified waste of time. Take your business elsewhere.

We had a VERY dirty car interior, not gross, but we love car trips and the car is 6 years old. The…read moretechnician did a GREAT job with 6 years of dust, grime, carpets, including crevices. We were impressed and definitely will use them again! Bonus to have them come to our house versus us having to drop the car off somewhere and wait. They were quick, lots of reminders of the upcoming appointment. Just not thrilled with the sign up process and setting up multiple services at once, it was confusing. But GREAT service!

Never responded to quote request. Business should understand that this platform is pretty important…read moreto attend to.

I had stucco stuck to my car from a nearby construction site, and no regular car wash or DIY…read moresolvent was cutting it. I tried everything I could find and scrubbed like crazy, nothing worked. Enter Dr. Detail, and wow, what a difference. Booking was super easy, and they showed up exactly on time, literally 7:30 AM on the dot, just like they said. I even got updates so I knew exactly when to expect them. Even though I originally just needed the stucco removed, they went above and beyond and gave my whole car the full treatment, inside, outside, even under the hood. My engine was so clean you could eat off of it (not that I recommend it, but you could). My car's parked outside 24/7 and has some wear from sun and weather, but somehow Dr. Detail still managed to make it shine like new. I was seriously impressed. He was also super friendly, figured out a smart way to park on the street since we don't have a driveway, and was really considerate with the neighbors, he even made sure not to block trash cans. That level of care and attention really stood out. Overall, just a great experience, efficient, thoughtful, and really high quality work. Highly recommend!

First and foremost...thank you Carlos, Thomas, and Sergey for taking my car from junkyard dog…read morestatus to dog show blue ribbon ready! So I am a dog mom with a 125 lb fluffy butt, 10-year-old, American Akita and a 60 lb, 8-year-old Black Lab mix and they believe in leaving their mark on every inch of my car. My bf arranged a full detail for my car. Awesome Mobile came to my office and did the entire detail while I worked. They shampooed my cloth covered seats and scrubbed the weather-proof mats. They got every nook and cranny including the embedded dog fluff in the carpeted panels and in the corners of the windshield and rear windows. They buffed out small scratches all over my car and clayed the exterior as well. My mouth legitimately fell open when I saw my car...it looked brand new when they were done! I cannot wait to be able to afford their service again because my car could use a great service. They are pricey but it is so worth the money!

Sergey communicated well and was friendly. He did a great job detailing my husband's daily commuter…read morecar. I was impressed with how well the interior was cleaned. We have a child who spilled things in the back, but after Sergey was done, the interior looked and smelled like a brand new car. I dont think this is something I would have been able to do myself without spending twice the number of hours that he did, so worth the money. It was the first time I've tried detailing services, and I would recommend it to others who need a good car "reset". A great service!

Got Detail is awesome!!! Royer & Elliott are such legends! They're super friendly, professional,…read moreefficient, and just amazing at what they do. They were able to make my very-over-used Hyundai look brand new, and my partner's Audi looks not only gorgeous, but they handled it with such care and delicacy. Loved that they explained the different things they'd be doing, they were able to get us in fairly quickly, didn't mind that my car was a disaster (driving for work, it can get a little grungy haha), and they were so thorough and detail oriented it was incredible! Definitely will be using them every few months to help keep our cars in order, and we're so grateful for their fabulous hard work. Thank you times a million Royer and Elliott!!

Fantastic detail! The truck Looks brand new for being a…read more2012 and being offroad a lot.