Janie is the Best!Great customer Service and Very Knowledgeable!So Helpful and Really was on top of Things!I Greatly encourage Everyone looking for an Apartment to utilize Del Sol Properties! read more

Absolutely do not rent from this property management group, they are horribly rude and unprofessional! My two roomates and I had paid the security deposit on a property managed by del sol, less than a week before we got the keys we found out the property had a history of black mold that was not disclosed. When we brought our concerns to the three ladies that manage the apartment, they immediately offered us our security deposit back with no hesitation. We communicated that we simply were concerned and wanted to know if the mold had been resolved, they stated they had brought in a mold removal company but when we asked for proof such as a receipt or clearance report they refused. With a quick google search we found out it's California state law that they provide reports of the mold being gone, Lisa (del sol employee) did not like this and met us with extreme hostility. Lisa is one of the most angry individuals I have ever had the discomfort of interacting with. She was not only rude, but aggressive over the phone. Their whole business is run as if it's the 80s (nothing is digitized, and their office is a mess of endless stacks of paper). Eventually we decided we did not feel safe moving into this property due to the unorganized and hostile nature of the property management. I highly recommend you do not rent from them! read more

TERMITE INFESTATION IN DEL SOL PROPERTIES! DO NOT RENT! I had an infestation of termites over the summer (literally HUNDREDS in my bathtub) and they acted as if it wasn't a big deal and said it could take up to a month to send out pest control! Then they tried telling me every apartment in San Diego has termites and when I asked them if I could get someone to come spray earlier than a MONTH would they reimburse me and they said no because they have a guy. The kitchen, bedroom, and bathroom ALL HAD TERMITES! The pest control ended up coming 3 days later and Del Sol said they would send out a cleaning crew to clean my bathtub while I was out of town to help me deal with the stress of having termites and being out of town. When I returned home the bath tub had NOT been cleaned. They just sucked the termites out of the tub! So gross! I have NEVER seen maintenance done around the property or to the building and the apartment building is just about falling apart. There is only one washer and dryer for the entire building and the laundry room is disgusting. The apartments are so out of date with old appliances and Janie is not professional nor kind to her tenants. I called to have the plumber come fix my toilet once and it literally took them a week to send someone out! I had to call them numerous times to send someone out. Do yourself a favor, save your money and do not rent from Del Sol Property. read more

Del Sol Property Management - Termite Infestation over the summer - Property Management Near Me - San Diego, California

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I'm writing the following review to exhibit the improper behavior of Del Sol Property Management. As a citizen of San Diego. I firmly believe the property management company has engaged in fraudulent and damaging behavior to their tenants. There exists a clear disregard to tenants who have exhibited no drug use despite a statement that I exhibited "illicit drug use." This is totally false. read more

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I wouldn't rent or have anything to do with Del Sol as long as I live. They are shady slumlords. So my sister and I lived in one of their condos for over 10 years. Through college, trying to get our careers together, then stayed to save for a house. In that time we were perfect tenants. We were young and struggling when we moved in. We noticed some things were run down early on we didn't make a fuss but the carpet was clearly dirty. They swore they got it cleaned. They paid for it to be cleaned and the professional cleaners said the carpet was old and had permanent stains that wouldn't come out. We told them. Again the swore they had it cleaned. And kinda were like eh. We didn't say anything. Over the years we'd ask them to paint or change out the carpet and replace blinds that were old and messed up. They refused to paint. Refused to change the carpet even though we were there over 10 years. We just bought a carpet cleaner and cleaned it ourselves. The blinds? They replace one broken blind at a time. They literally were soooo cheap and run down. Fast forward to our move out. We cleaned for over 3 hours. The place wasn't filthy but it was old. Cleaned the toilets, bathtubs, floors, fridge etc. and they had the audacity to put they charged a cleaning fee and didn't charge for the dog urine in the carpet. Like they did us a favor. So when I called the leasing office the lady wouldn't let me talk. She was already defensive bc she knows she was full of it. We never had a dog. We had a cat, and I'm OCD about a smelly home and dirt in my house. 1) my cat never peed the carpet. 2) how dare they mention you didn't charge for the "dog urine" in the carpet when the carpet legally should have been changed years ago esp since they kept raising the rent. Also, they charged a cleaning fee. I asked about this. She said their was jelly in a drawer. Who tf keeps jelly in the drawer? Like she was just making stuff up bc she didn't want to pay. The are slumlords, will raise your rent, and won't fix simple legally mandated things. I would avoid them. There are better options for your money. And I know I sound bitter...it's cause I am. We were great tenants and never complained. But maybe that's where we went wrong. If you do rent from them...give them hell. Make them fix stuff and stay on them. read more

If zero stars was possible they would deserve it. The three ladies that run that place are the worst. They act like they are always doing you a great service for the smallest amount of effort. And by service I mean the absolute bare minimum of upkeep for your place. The plumbing was absolutely awful at the place I rented and they would only do the bare minimum of repairs. Which required me to call in biweekly to get it snaked. They are always in a bad mood and act like their termite infested shit holes are your fault. They are definition of slumlords and if San Diego wasn't soo difficult to find places they would be out of business. read more

One of the most unprofessional property management companies I've ever dealt with in my life. When I called up about a possible property , there was an employee in the background dropping F bombs clearly audible on the phone to a tenant about how he needed to " pay his f-in rent or else "! Needless to say, we went a different direction. Avoid at all costs. read more

TERRIBLE! Even before to rent, they don't know even how to talk to people, I'll not go forward with anything else with them. " I would give them a negative rating if possible!". Go find another company to rent your house to avoid headaches. read more

TERRIBLE!! Shady management. We payed them for our water bill each month, and then got a water bill when we moved out saying we didn't pay during our lease. So where did the water money go?? We also paid a deposit for a dog, which they were ok with, until they came over a month after we signed the lease and were questioning why we had a dog? Seriously? They were asked for my rental history from another management company, and they responded with we no longer have my information, however they mentioned I was a bad tenant because of the dog situation?? Again, Seriously??? Please do all you can to not rent from these terrible humans. Property management should not be this awful, especially to tenants who always paid on time and paid a dog deposit. YUCK read more

They still use a typewriter for lease contracts and they don't use email. I think that says enough.

Where do I start with this place? I lived here for about a year and a half and had nothing but a wonderful experience. Janie actually was able to convince the property owner of the apartment I rented to allow me to move in my cat. On top of that everytime I went to pay my rent, Janie would have terrific conversations with me. Even when I gave my notice because I have now moved to Pennsylvania for school, all the staff thanked me for being such a good tenant and I thanked them for being great property management. Then came the shocking part...I paid a $2300, including pet, deposit when I moved in and a couple of days ago I receive a check for $410 saying that there was extensive damage to my apartment when they inspected it. Most notably, extensive smoke damage and the place smelled heavily like cigarette smoke. Unless someone broke in my apartment and smoked ( which I am totally joking because I know it didn't happen) this is a total money grab so that can upgrade the apartment from the $1915 a month I was paying to 2...who knows how much. And they are trying to make me pay for it. I never so much as lit a candle in that apartment when I was there and certainly didn't smoke anything. This is the most unbelievable thing that a landlord has ever said/tried to do to me and my character. Beware, landlords act nice to you when they know you make good money and pay your rent on time. Then they make up stuff like this and think that you are either to dumb to dispute or don't want to bother. Well not this guy. Watch out for this company and make sure you take as many pics as you can, before, during and after movein/moveout!! read more

After reviewing their off-putting posting they were the last on my list of calls. But, the pictures looked good so I called. The apartment I wanted had an application under review so I offered to give them my number in case it fell through. This could save them weeks of re-marketing the property. They declined and said they were too busy. Gee, I wonder why (time management, dealing with pissed customers). I had a very similar experience (already under review) with other companies and they couldn't wait to tell me about other listings that might be coming up and chat about my needs. With Del Sol, they could not wait to get me off the phone. Owners and renters stay away. Also interesting is the polarized responses. Seems to be just 1s and 5s. Even if you believe the 5s are genuine, doesn't seem worth the risk. read more

Run do not walk away from these people. Unethical and the rudest property management company I have ever spoken to in my life. I would not trusts them for a second. Asked for excessive deposits for no reason other than an attempt to take advantage of young renters. I have been a property owner, and landlord. I would not trust these people to rent an out house. read more

We are moving out of our apartment that we have been renting through Del Sol and I am actually really sad we won't have them as our property managers anymore. They have been wonderful. They are incredibly responsive and professional. We would have stayed with them if we could! read more

Horrible property management company. When I moved into the unit there was a locked gate at the front and alley entrances. They removed the entire fence and nice shade tree from front area. Months later they removed the lock from the alleyway gate-- there isn't even an handle anymore, just an empty hole. The spring on the back gate is shot, so it SLAMS shut when people go through it. The cleanliness of the apartment was an entirely different issue. Everything was sticky in the kitchen, the bathroom had been lightly wiped down, but here was mildew in the grout and mineral buildup around the faucets. For extra fun, the windows shriek with metal-on-metal, (really great in the middle of the night.) They repainted the building and doors in an effort to spruce it up for sale, and I came home to my door gone, as was all the other units. 15 units, all wide open, no gate or fence or anyone watching the premises to be sure someone didn't just walk in off the street and rob us all. The laundry room has two washer and two dryers. Everyone uses the same one washer and one dryer because the other set does not dry as warm and takes longer to wash-- old junky appliances! Of course, they have a service supply and maintain the washer and dryer, so they're not responsible if something goes wrong (the hose in the back wasn't attached to the dryer so the exhaust dumped into the laundry room, very healthy) or it jams or eats your money, which happened several times in the short time I lived on their property. On the phone they are rude and abrupt. In person they are unfriendly and short. They often pass you off to some other person, because no one is ever responsible, unless you're a tenant, and then you're responsible for everything. Rude Rude RUDE, particularly Janie. (on a side bitchy note, she has the handwriting of a 5 year old when she signs her name...) Bad company to deal with, and I hope the owners of the buildings they manage read these reviews. How can there be five star ratings?? Is that suspicious to anyone else?! read more

I did not end up renting from them. They are rude and unprofessional on the phone. They set up mass viewings of places like cattle. The agents berate you about being late...but can be up 15-30 min late themselves. Unfortunately they seem to have a lot of property around town so it is hard to avoid them. I am a 35 years old, married, with good credit. No property is good enough to have to deal with their terrible, terrible, customer service. I, in fact, signed up on YELP just to post this. Honestly, all they would have to do is be polite. But they cannot even seem to manage to do that. Stay away. read more

Update on the check business. I looked at my checkbook and noticed that I had actually put in NO amount in the box for the number, just spelled it out. THEY wrote in the wrong amount (by 35 dollars) in the number box. Isn't that illegal? read more

You will move into a pig-sty, yet they will nickel-and-dime you when you move out over cleanliness. I can overlook that, though, because I suspect a lot of management companies do the same. I rented two different apartments over 5 years from this property management company. At first, I thought, "ok, this is laid-back PB, so who cares that their office smells like The Night Owl and the employees are in their pajamas". Then, when my then-boyfriend mentioned that he owned his condo in Chicago when we signed our second lease, they said "oh, what, did your parents buy it for you?". The kicker was when I called to complain that my second rental was as clean as a port-a-potty upon move-in, I was told to "watch my tone". Completely unprofessional. read more

My experience with Del Sol Property Management was great! My boyfriend and I lived in our apartment for about 2-1/2 years and had many positive interactions with the property management group, and especially with Janie. When we first went to sign the lease documents, she had just finished typing them up on a typewriter and writing out the check receipt to give us the carbon copy. We laughed about taking a step back in time, but everything was organized and filed away so no worries there. Throughout our time living there we had to call in after hours a couple times for misc. apartment issues (nothing out of the ordinary, but still requiring immediate attention), and Janie was always very understanding and did her best to get someone out there ASAP. I have and will continue to recommend people looking into Del Sol Properties when searching for apartments. read more

I rented from Del Sol for 4 years. I stayed in the same apartment and they never raised my rent. I always dealt with Janie, who was the manager at the time. She was so nice and easy to get along with. She took care of any problems as quickly as possible. A couple times during the 4 years I had trouble paying my rent all at once, and she allowed me to split it up into two payments. I highly recommend renting from Del Sol, especially if Janie is still there. read more

Excellent to rent from. Very responsive to every call, helpful and great properties!

I've been a tenant with Del Sol for five years (yikes, it's time to buy a house!), and it's been an amazing experience. They're professional, punctual, honest, courteous--all of the attributes you'd want in a landlord. Janie, the owner, can be a little forthright, but I appreciate her no-nonsense attitude. Every issue I've had with my apartment has been addressed in a timely manner, and if I ever need a property manager in the future to rent out a property of my own, I would absolutely contract with Del Sol. read more

I'm going on to close to two years on my second rental with Del Sol and I can say that they've been great. I've never had any issues with them, they've clearly communicated any service requests to me and the timeline they'd be fixed and I've always had a good experience when going into the office. I rented a property on Grand in PB for a year in 2009 and then again beginning in late 2011 in North PB and both experiences have been great. Compared to some other property management companies I've lived with in San Diego they are definitely the top of the three I've rented from. read more

My boyfriend and I have been renting from Del Sol for almost 4 years now and have no complaints whatsoever! If something is broken, they come out as quickly as possible to fix it and if it can't be fixed, they replace it. They even made a late night visit to our apt when we ran into some *ahem* plumbing problems. They have even been forgiving about the couple of rent issues we've had. I have NEVER EVER had a bad experience with Janie and always look forward to catching up with her! She has always remembered me by name and been wonderful with me on the phone and in person. Although I generally tend to deal with Janie, the rest of the office has also always been friendly, from our first original tour to the occasional phone call here and there. I've lived in other complexes where they have no idea who you are and I can't imagine ever going back to that. read more

I've never felt discriminated against until TODAY. I submitted a rental application and got DENIED. Reason being was not because of my credit score. I have a FAIR credit score. Parker stated because of my outstanding debt with student loans?? ONE I'm still a student and my loans are deferred. TWO my mother is a landlord and owns 5 properties that she rents out (not in desirable neighborhoods I'd move too) she has never determined a potential tenant based on their student loans WTF. I was approved for a house mortgage by a bank not too sure why I wouldn't be approved for a $1,295 rental. Makes no sense to me. read more

I am highly suspicious of most, if not all, of those 5-star reviews. Anyhow all I did was view a few available apartments in a complex in Hillcrest, and I was pretty sure I was getting a combative, bitchy vibe from the shower -- and these reviews confirm it and allow me to rest easy knowing that I wasn't just being a drama queen. This woman was eager to get into an argument or something, I don't know. The rudeness and absence of professionalism that so so many people have mentioned was unfortunately present, and I have no trouble believing that's "just the way they do business". read more

I met Janie, the owner of Del Sol after a week of 10 hour days of looking for a rental. After I learned that the apartment I wanted already had an applicant just 2 hours earlier, she called a couple days later to let me know of an upcoming possible rental as she had a tenant who wanted to move back to her family in another state. I looked at the apartment and rented it. I was so appreciative of her remembering me, calling me and letting me know of a possible rental before it was advertised and had to deal with "showing" among 20 other people which is what I've experienced the whole time here in SD. The staff in the office are very helpful and congenial. I move in about a week and am thrilled. Thank you Janie and all the staff at Del Sol. read more

The lovely ladies at Del Sol have gone above and beyond more than once already - and I just became a tenant of theirs a few days ago. First of all, the only reason that I was able to score my awesome new place (which, I have to add based on some other reviews, was sparkling clean when I moved in!) with them is because Janie was gracious enough to hold my showing appointment when I was stuck in traffic and running late. I went into their office right after that showing to fill out an application, and I this struck me while I was there: a guy came in to drop off a rent check or something, and I overheard Janie say to another lady who worked there that she was happy to see that he was "looking like he was doing a lot better" - from what I could glean from that eavesdropping, he had apparently just gone through a tough breakup. I just remember thinking like, wow, how sweet of her to care enough to notice something like that about one of her tenants. So more to their actual business of property management: Parker was nice was enough to meet me at the prospective new place again the next morning so that I could see it in the daylight (and because there had been a funky food smell the night before and I just wanted to be able to confirm that's all it was ;) AND take me back again a few days later once my application was approved so that I could take some measurements. Not at all required, but very much appreciated! Now, cut to the Friday before my MLK Day move in day (on which a cashier's check is due): I get a voicemail from Janie reminding me that my move in day was a holiday and the banks would be closed. She obviously didn't have to do that, but I'm so glad that she did because I would have been totally screwed - my plan for Monday was: 1) Go to bank for cashier's check 2) Go to Del Sol to pick up keys. So that reminder saved my butt from the nightmare of having my movers show up Monday with no place to move to. THEN, just when you think I couldn't get any more high-maintenance, I managed to gracefully drop my keys down the elevator shaft of my new building at 1:30AM on the night of my move in. I don't even want to know how much it would have cost to have a locksmith come at that time, and I don't have to find out, because once again, JANIE TO THE RESCUE!!! She literally met me at the office at 1:45AM to give me another set of keys, and while I was so embarrassed and felt like the biggest a-hole, she was nothing but sweet and understanding. I can't say that I would have been that nice if someone had woken me up in the middle of the night like that. I honestly could not have been more grateful for that any everything else that they have done for me. I was definitely a little nervous about this place when I saw the reviews on here - they make it sound like this is some cold, callous business, when in fact the exact opposite is true - from what I've seen, these ladies treat their tenants with respect and kindness that goes well beyond the call of duty of a property management company. If I ever own rental property in San Diego, they are hired! :) read more

There couldn't possibly be a worse property management company, if you can even call them that. I work in property management and am apalled at the lack of professionalism and just downright rude behavior from everyone who works in this office. They have never been even pleasant, even when touring the property, signing the lease (which when we went in to sign they couldn't even find an empty spot on any desk for us to sign papers, since the office is a disaster) or in any other situation I have had with them. I just don't understand why they have an attitude ALL THE TIME! Not to mention, that today they decided to knock on my door on a Sunday morning with no notice and speak to my guest in a nasty way. Not only is this illegal and I can sue them for punitive damages, but it is just unnecessary. Both of us have telephones and they could have called with any question or concern they may have. I am amazed that any property owner would want them as a management company. read more

I bet someone from Del Sol wrote that other review. They are rude and unprofessional. Instead of treating the tenant as a valuable customer, they treat you as an inconvenient part of their job. Also, they don't cash the rent check until the middle of the month which is annoying as a tenant. read more

This was the worst property management company that I have ever experienced. The girls in the office, especially Janie, was extremely rude every time I called. As I was finishing up my lease there was a point where she would not even say hello and the greeting I got after asking to speak to her was "What". They are inconsiderate and would rather get you off the phone than thoroughly answer your question. They are very unorganized. When I went in to pick up my garage door opener, she looked for about 2 minutes before telling me she had no idea where it was and that she would call me if she found it. A month later my roommate called and they responded that they had it and that no one had come to pick it up. They are extremely judgmental about age and sex. Because I am a female in my mid 20's they assumed that I was irresponsible, therefore treated me like a child. I have to thank them for making my first living situation in San Diego very unenjoyable. read more

What ever you do, don't believe any of the 5 star reviews. I would give them a negative rating if possible! Worst Property Management company ever!!! Should of saw it coming when they charged us and extra $25 credit check fee for our son who had just turned 18 and went off to college. He wasn't even living there but they insisted. I own my own place here in PB that was being remodeled and own a rental property in the East county and we needed a temporary place near by for my daughters that attended middle school. When we moved in, the place was not cleaned properly. There was heavy dust on the cabinets and blades of the ceiling fan, broken blinds, and items left in the back patio from the previous tenant. During our 14 month stay we needed a few things fixed. All having to do with the poor plumbing. The women in the office were always rude and slow to get anything done. Their bullying tone was a joke! They made it seem like they were always doing us a favor by just doing their job. When we eventually moved out things got even worse. During the preliminary walk through they tried to tell us they might have to replace the carpet and it could cost us up to $800. The carpets were light beige and had normal wear in the high traffic areas. We had them professionally cleaned for $150 and they looked good as new. They still charged us $50 stating they weren't clean enough. Then they deducted another $500 for paint and materials and labor claiming we painted on the walls. When I received my deposit minus the $550 I thought it was a mistake so I called to question to see if there was some kind of error. The call was frustrating to say the least. I got transferred around the office a few times until I was rudely told that the apartment that I had spent two days making spotless was a mess and had to be repainted. Being a former property manager and owner I informed them that I had taken pictures and could not be charged for normal wear and tear. That was answered with more rudeness and false claims. Fortunately I took plenty of pictures of the place after cleaning it. I figured they would try to rip me off. So off to court I go. Not really wanting to waste my time but I feel someone has to call these crooked women out. If for some reason you decide to use this company after all you have read I strongly suggest you document everything as I have. Unethical companies like this bank on people doing nothing and have come accustom to adding extra cash to their pockets! read more

Del Sol property management has been great in their professionalism, prompt in addressing repair issues and extraordinarily easy to reach on nights and weekends when emergencies occur. They take care of their tenants in a town where all too often property managers neglect properties and tenants. I would gladly recommend Del Sol to any prospective tenant or property owner. read more

I put down a $1600 deposit on a house last week and was scheduled to move in 2 weeks. Yesterday, I found out that my neighbors are moving out and was offered to move into their spot which was the same price and closer to the beach. I went in to Del Sol to explain my situation and they were very understanding. Janie called me to let me know I would have my full deposit returned by the end of the week, despite the papers I signed giving them reasons to hold me accountable until they found another tenant. They did not have to do that and I know many other property management companies would not have been so nice!! Greatly appreciative! read more

I have been living in my apartment on Tourmaline for over 4 years now. I never had a problem. Each time I needed something fixed, it was done in a timely fashion. Rent is high but I am one block from the beach so it makes sense. As far as property management, I think that Del Sol is great and I recommend them. read more

As promised...an updated review. There was no hot water coming out of the kitchen sink. Janie sent somebody right away. There was a small leak and well need I say it? Janie sent somebody right away. The stove was acting funny, turns out it was just clogged up from the tenant before, and Janie had them check it out right away! My husband was going to be late on money coming from Tunisia, he let her know and she was understanding and gave him extra time. I think Del Sol has been great and I am even referring a friend who is moving, to their site for a rental! read more

There are a lot of negative reviews on here and while I can't speak for those people, I can tell you honestly I had no problems whatsoever with Del Sol. Actually, they handled every problem I had promptly, allowed my dog to live on the property, and even allowed me out of my lease when certain circumstances arose. Janie, the owner, treated me with respect, and fixed several items in the property like the sink, ceiling fan, central heater, and exterior door, when there were problems. We cleaned thoroughly upon leaving just like anyone should, and received OUR FULL DEPOSIT BACK. In my opinion, Del Sol is an excellent company and I would recommend them to any of my friends. read more

Worst management company I have ever had to deal with. I work for a property management company so it shocked me anyone could get away with being so rude to a customer, but then I noticed the apartment I wanted is still on craigslist 2 weeks later so now it makes sense. I called to see an apartment and they got mad at me for having a job and not being able to make all of their showings during the day. They told me it wasn't their problem I couldn't see the apartment during their pre-set appointments. I even offered to come on my lunch break but no, apparently having a job is a bad thing. I then got someone to agree that they would go see the apartment for me while I was at work. They were 5 minutes late because of course in PB you can never find parking. No one was there when they arrived so I called to ask why no one was there. The lady then proceeded to yell at me and say "next time maybe they should be on time" and that it was my fault not theirs. She said they showed the apartment in 5 minutes and she left then continued to yell at me saying that apartment has been nothing but trouble to lease out. Considering she is having such a hard time getting rid of the place, I would think she would jump on the opportunity to show it to me. The way she talked to me was so bad I finally just hung up on her. I don't want to live for a management company that treats prospective residents this way because who knows how they would treat someone after they take the money. I would give it 0 stars if I could. read more

I wish there was a no star rating, one is even too much. Not sure where to start. I feel these people have no idea of what customer serivce is. Miles is the most unpleasant person I have met, can't believe she is a realty agent. I called to inquire about a property my friend had mentioned they saw on Craig's List. When I called no one mentioned that I could download an application on line. Note to anyone interested in renting from these people... this bit of of information is CRUCIAL as the slot to be considered first is whom ever turns in a FINISHED application first, not who is in the office first. Why did this suck so bad for me? Cause I was on property first before anyone else by 30 minutes and happened to look at it since the maintenance guy let me in. While Miles came to show the property I asked her for an application to which she responded she didn't have any they were at the office and who ever showed up first AND turned in a FILLED out application would be considered first. This was apparently not only unclear to myself but to the other agent at the office and to the other girl who ultimatley got the place. I got there as fast as I could and was the first one there since the other girl who came after me did not have a car. The agent told the other girl who came in after me wtih a FILLED out application from line that I was first. She said OK and left... she apparently didn't understand either cause she didn't retort or bring it up. For being someone that worked out getting a ride there and not having her own car she didn't seem confused, upset, sad, anything. She simply said OK. The agent didn't understand and I sure as hell didn't. The agent then took my money for a credit check. The other thing is you have to make 3 times the amount a month as the rent (stupid) to be considered which I didn't. They do however allow a considered tenant to pay an additional month's rent to be on hold for a few months to see how you are with paying ontime. This by the way took forever to get them to disclose to me. I had to pull out bank statements, show them I have a steady balance, that I had enought money saved up to pay them rent for a year if I had to and I was just yammering away worried they wouldn't consider me when FINALLY they even mentioned this alternative. Then TWO hours later I get a call telling me the other girl was first not myself cause she was the first one to handl in a completed application. They then gave her more than 24 hours to get the money into them cause they said they called her on a Sat. morning and banks close at 12??? Really? Where? OK anyway so you would think they would give her till mid Monday but now they gave her all day Monday. Then when they got her deposit no one called me. I had to call them. They had my credit check money for 5 days. Then when I went to pick it up they didn't have it. They were looking and said they would give me a check. I could have them send a check, I didn't need to drive all the way there from San Marcos for a check. I told them someone needed to get the money out of their own purse and just give it to me already. I didn't want to sit around waiting when I had to be somewhere. Also Miles must be a real chatter box becuase everyone there kept saying it was my fault I didn't understand LOL OK, you mean myself and several other people, cause I was out chatting it up with the maintenance guy. I was out getting directions!!! Hello! I heard Miles, it wasn't some an in depth explaination the way it should of been. I asked him for direstions cause everyone was swarming around Miles. I honestly feel like they didn't like that I made a little over 2 1/3 rds the rent instead of the 3 times amount and I was targeted. As far as the place itself they were doing a lot of work on it making it nice for new tenants. The lady who lived there was occupying it for about twenty years. The carpet looked awful, there was a huge hole in the bathroom wall from water damage, probably about a foot and half by a foot and a half... very large.The wall prior to being painted was a gross yellow thus their criagslist add stating it was a small dark basement apartment. Doesn't say much about what they did while the long term tenant was there but at least they were working on fixer her up before someone new moved in. So glad to be down with the these people. It was the most awful experience I have ever had with a rental property. read more