I was a tenant in a property managed by riviera property management and I want to say that they were always timely, polite, and reasonable. Every maintenance request was addressed very swiftly. They were always welcoming in their physical office and they were also kind. read more

I was a renter for years in PB. Diane Schmoldt is fantastic-super professional and kind also. Really appreciated her help and service while I was a tenant. She made sure repairs were fast, she helped me when I was in a rough spot personally and was just super professional and authentic overall. read more

My wife and I have used Riviera For years we have one rental and they are very professional read more

Riviera Property Management was absolutely wonderful! Diane Schmoldt was always so kind and a joy to talk to. Highly recommend to anyone looking for a friendly and reliable service :) read more

Needed an affordable place to live in a not so affordable city.. they found 4 for me to choose from and made it happen.

If I could leave zero stars I would. Completely moldy building and aren't willing to do the necessary testing to fix the issue. San Diego has lots of old buildings that have mold due to the high humidity levels, but it is the landlord's responsibility to keep these places habitable which unfortunately has not happened. I strongly recommend against working with or living at a place managed by Riviera. read more

My brother and I recently sold a long term rental townhome in Pacific Beach that we had owned for over a decade and that was managed by Riviera Property Management. I've owned multiple rental properties all over California through the years and can, without question, say that Riviera Property Management was by far the very best management company I've ever worked with. Diane, the person with whom we interacted regularly, was friendly , professional, responsive, and extremely helpful. They had quality, timely repair contractors, and accurate accounting. I highly recommend them! Excellent people and value. read more

The people who work here are very nice and try to promote a family like atmosphere. I liked everyone a lot until I moved out. They took about 800 dollars out of my deposit on a run down 80 year old house that was BEAT and I actually paid a maintenance manager from a competing property management company to focus on retrieving my deposit. The place was old and run down and I felt that the charges were unwarranted. Not an uncommon story in PB. Also, I understand its the law to be able to show occupied apartments. But the house became of a turnstile of people, going through my drawers and closets with no supervision. It really made me upset. 6-8 people a day violating my privacy. I know its the law that this is acceptable. But theses people were window shoppers, two of them even told me they could not afford the deposit. I just would ask that you prequalify people before dragging them through a strangers living quarters. Simple questions. DO YOU HAVE JOB? DOES YOUR CREDIT SUCK? HOW MUCH DO YOU EARN? This would have made my life and yours much more pleasant, and eliminate time wasters and idiots . Just Awful! read more

Darren and Sonia at Riviera were nothing but great to me for my entire stay in the place I rented that they were managing. I had an extenuating circumstance come up and they both worked with me to help me. Probably the best property management company I've rented from. read more

I highly recommend Riviera Property Management. I rented an apartment in PB through them for 5 years straight and they were always helpful with anything that was needed. Also, their online portal made things way easier when it comes to monthly payments together with having a record of that, documentation tracking and putting a maintenance request in, which were addressed right away. Overall, friendly and great management team and in my case that was Sonia and Darren. read more

Excellent company overall, great ethics and wonderful customer service. Never had a problem with their accounting or tenants and the property was returned to me immaculately cleaner than when I gave it to them! Super friendly and helpful staff, quick to respond and extremely accommodating with your best interests at hand a delight to work with I wish I had more properties to give them to manage they make it stress free! read more

I had a great experience with Riviera! I lived at a property for 2 years. The property managers were efficient and always responded in a timely manner. I really appreciated that they would send someone promptly when we put in service requests if something wasn't functioning properly. Both Darren and Sonia are great! read more

Riviera Property Management has been the best rental company I've dealt with in my in my life. Being a former UCSB student, I've dealt with some of the worst landlords imaginable, both for commercial and residential property.When I moved to San Diego, I came in expecting and ready for a similar experience. Luckily for me, Riviera Property Mangement not only completely exceeded my expecations, they actually left me with a positive and hopeful feeling towards renting. They were extremely professional, responsive, and personable. From the very beginning, they did things by the book. When something was broken, they'd fixed it. When I had a question, they'd answer it the same day. When I had any issue imaginable, they would respond and be willing to help. The facilities were all maintained, the landscaping was done regularly, the complex was quiet, peaceful, and relaxing, and the rent was affordable. I cannot think of one issue that I was unhappy with. I worked with a woman named Rachel, and I cannot say enough good things about her and her sense of professionalism. Seriously, if anyone wants to know the right way to treat your customers and clients, speak to Rachel. She has it down. Riviera Propety Management was the first rental experience that actually felt like it should. I was always confident that they were treating me fairly, and I knew that they valued my business. I've since moved from the San Diego area, but I fully expect to rent with Riviera again when I return. I cannot recommend this company enough, and encourage everyone to give them a try. Trust me, you will be happy you did. read more

I lived at a Riviera property for 7 years. I had nothing but positive experiences with this management company and this is due largely in part to Darren Lee. If I had any facility issues, he would respond to my request within the hour, and the issue fixed within a day. Darren is quick to respond, happy to address any issues, fair, honest, and a pleasure to work with. He definitely made my rental experience a positive one, and I would rent from this company again. read more

Lived with Riviera Property Management for nearly two years, and never experienced any problem with either Sonia or Dianne. Maintenance is extremely responsive (same day with almost any issue), they didn't nickle and dime me on my security deposit (I received the entire amount back after paying for my own housekeeper and carpet cleaning), they were quick and attentive and with everything I had to deal with. I 100% would live under Riviera Property Management again. read more

I've rented from Riviera for a year, and I could not be happier with this management company. First, the office girls are all amazingly friendly and helpful. Any time I call with a question, or drop my rent check off in person, they're always ready with a smile. And one of the girls brings her sweet dog to work with her: I mean, how can you not love a dog-friendly management company? Second, and this is why I'm finally writing a review: any time I have a problem, it's fixed immediately. When I initially moved in, there were some sticky windows and other little things that needed to be fixed...they sent a maintenance team out immediately. Any time I call about spiders or ants or whatever, La Jolla Pest Control is out within a day or so. Garage door troubles? Clogged drains? They're all over it. Today, the gardener shattered my living room window, and Riviera sent out repairmen within a matter of hours, no questions asked. I have never rented from such attentive people...they treat me like I'm their only tenant. I have a great house, and I love my neighbors. But the peace of mind that comes with renting from Riviera is the icing on the cake. read more

Riviera is a great property management company. Rented from them for the past 4 years and couldn't have had a better experience. They're very professional and quick to fix any issues that come up. Move in and move out process was easy and got our full deposit back (we did have the unit professionally cleaned and the carpets cleaned). Easy to use online portal for service requests and setting up automatic rent payments. Darren and Sonia are both amazing, and I'd definitely rent from them again. Thank you! read more

Such a great company to rent from! Super reliable and helpful people. I loved having direct deposit, which is strangely rare to find these days. They made my living situation extremely easy and I always felt like I was being taken care of. Definitely would love to rent from them again next chance I get. All y'all 1 star reviews out there be cray. Just my humble opinion. read more

Riviera took over management where I was living about halfway through my 1 year lease, I ended up staying another 5 months beyond my lease. The change was definitely for the better. Riviera is a highly professional group of people and great to work with. They responded to issues unattended by the previous management company immediately after taking over. The manager of my apartment, Rachel, is very friendly, attentive when called upon and does not make you feel like your shoulder is constantly being looked over like some management companies do. I can't comment on the post lease deposit returns as of yet, as I am in the middle of that process. I can say, it seems to be going very smoothly and I will definitely update afterward. I would not be leaving where I am now if I didn't need to and in the future will not hesitate to rent from Riviera again. Pure and Simple. read more

Really, this guys rock. I have been a customer for the 6 years that my lease lasted. They always have been professional and helpful in all the sense of the terms: they responded my emails right away, addressed any issue that I had and their expectations concerning the cleanliness of the appartment was reasonable when I turned in the keys: they refunded my full deposit at the end of the lease agreement. A word for Darren who is really a nice person: thank you for everything! Should I come back in San Diego, I would most certainly have business with Riviera Property Management again. read more

I really can't say enough about this group. Darren and his team were always extremely responsive towards any requests that I may have had and were always exceedingly courteous and polite. I spent four years at the same residence, managed by Riviera, and only moved because of nursing school. Had I not had to leave, I would've gladly renewed my lease for probably another few years. It's hard to find a management group that offers the same sort of service as the Riviera team. It's a shame to have left, but life calls. If you're in the market for a new place to live, I strongly recommend using Riviera. You won't be disappointed. read more

I have only interacted with them related to maintenance requests, but everything has been incredibly fast. I had an issue pop up last night, and by this afternoon it is resolved. My past property management company would have taken a solid month. read more

As a 8 year renter they were always incredibly easy to work with and very responsive to any requests! Would rent from again.

I lived at 870 Diamond for over four years and had nothing but positive interactions with this property management company. During that time period my rent was barely increased. They were always very responsive to issues. The online portal made paying rent and requesting maintenance repairs very easy. They returned my full deposit upon moving out. Thank you for everything Darren! read more

I lived at 840 Turquoise St for 2 years. Loved my studio apartment! You've everything in here - semi-furnished apartment, laundry rooms easily accessible, swimming pool, spa and bbq grill. The location is awesome too - 3 blocks away from the madness of PB and a block from Cass St which is full of great restaurants.! Not to forget, Riviera Property Management were really nice and helpful people. Can't thank enough Diane Schmoldt for being so amazing and helpful.! She helped me so much with lil fixings in my apartment, even when I was not in town.! Everyone at Riviera management makes sure that their tenants are comfortable enough! They reply back to your queries as quickly as possible and help you in all possible ways! I'd highly recommend this place.! read more

Such a great property management team. The are very professional, very nice, and they kept the apartment complex clean. If I needed maintenance repair, I just filled out a form online and they fixed it quickly. They have online rent payment and auto pay. I would definitely recommend them to anyone looking for placed to live in San Diego. read more

This property management company is a pleasure to work with. They are prompt, friendly and efficient. They are great communicators and truly care about their tenants. Issues are dealt with in a timely manner and the properties are clean and well maintained. I highly recommend this company! read more

I have been renting apartments from Riviera Property Management for 10 years now and my experience has been phenomenal! Every time I've needed assistance, whether it be a maintenance issue or I locked myself out of the building, Riviera has been quick to respond and the customer service has been excellent. Darren, my most recent property manager, is super helpful, always accessible, and has been a pleasure to work with over the years. Whenever I call the office, the staff has been welcoming, polite, professional, and accommodating. Since I've been renting properties from Riviera for such a long time, they always go out of their way to make sure I feel valued as a tenant. I strongly recommend Riviera Property Management to anyone seeking a rental in the San Diego area! read more

I give Riviera Property Management THUMBS DOWN! First thing when we moved in they would not get rid of a bunch of furniture that was left in the house. When I say furniture I really mean chairs with no cushions, a cabinet in the backyard that is falling apart, a grill that doesn't function, scaffolding that's in the backyard. It was a bunch of garbage that they wouldn't take away. They also raised our rent. Their repairs were half assed. The landscapers are a joke. They do the absolute minimum you could do to get by. There is no going the extra mile with riviera. They will cut corners any way they can. read more

I have lived in PB for a total of 5 years, and of all the property management companies I have dealt with Riviera is hands down the best. My best friend and I lived in a small unit off Mission Blvd for the past two years and Riviera was always there when we needed something. Our fridge was making a loud noise and they had it fixed within a week. Our microwave died and they completely replaced it the next day, no questions asked. They were always making positive changes to the complex (upgraded the laundry room, staircase, etc). Darren Lee was extremely easy to get ahold of and understanding of all our needs. We're especially going to miss having him around! Thank you Riviera for a great two years! read more

I realize that renters are limited in options when it comes to apartment hunting in Pacific Beach, but if you can avoid it, please reconsider renting from Riviera Property Management. I rented from Riviera for over 2 years, and throughout my experience I found the company to be completely unprofessional and apathetic. Examples: - In July 2013, I requested via email that a plumber be sent to clean the heating unit in my apartment, as it was extremely dirty and unusable when I moved in. This work wasn't completed until October 2013. In my experience, Riviera has never checked on whether a job was satisfactorily completed or not - they have simply scheduled the work at their convenience, and assumed that the hired contractor showed up. - Also in July 2013, I was told that I need to evacuate my apartment for a termite fumigation. In all fairness, I was given 5 days' notice. However, I was scheduled to leave for a business trip during those 5 days, and those days also overlapped my birthday during which several things were planned. I asked whether the fumigation could be pushed back just 24 hours, in order to give myself time to celebrate my birthday, pack all of my belongings to protect them from the fumes (required of me before I evacuated), pack for the business trip, and then catch my flight- a request which was not even considered and was answered with a flat "no." When asked for a reason why, I was told that I wasn't being given an option. I obliged, and although I wasn't permitted in my apartment for 4 days, I was only reimbursed rent for 2 days. - Moving out of my apartment was the worst experience with this company. After I gave my 30+ day notice, it wasn't acknowledged by the company for a full 5 days. On two occasions during the next weeks, I was not given the required 24 hour notice before a showing to a potential renter. (I've noticed other people have had this trouble with Riviera in other reviews as well.) - Also after giving my notice, I was told I could request a pre-moveout inspection, which Riviera is required by CA state law to offer renters. I requested the pre-moveout inspection, and also requested that I be present (something that also must be obliged by law, if requested.) The pre-moveout inspection was scheduled for the Monday before my last day in the unit. At the scheduled time, I waited over an hour but Liz, my property manager, did not show up for the appointment. I finally called Riviera's offices and was told that Liz was sick that day. Liz finally called me that evening and left a voicemail stating that she could instead stop by in the morning between 9am - 11am. I got the voicemail as I arrived at the apartment at 10am the next day to find that she'd already been there and done the inspection, though I'd specifically requested to be present. During the pre-moveout inspection, a property manager is required to present a renter with a comprehensive list of all items that need to be tended to in order for the renter to receive his/her full deposit back. The list Liz left was short. To paraphrase, it said: "Unit needs a full cleaning - appliances, baseboards, ceiling fans, blinds, counters; also have the carpets professionally cleaned." (Important Note: While Riviera's lease does NOT mention anything about requiring a professional carpet cleaning upon move out, they do in fact require that you have the carpets professionally cleaned and that you provide a receipt proving this. Otherwise it will be taken from your security deposit.) I completed all items on the list, checked them off, and returned the list to Riviera along with my carpet cleaning receipt and my keys. I received an email from Liz a few days later listing over 8 additional items (which were NOT on the pre-moveout inspection list) that I had apparently not completed, and which would cause a deduction in my security deposit. To my knowledge, a property management company cannot penalize a tenant in any way for items that were not listed on the pre-moveout inspection form (unless that items were hidden in some way from sight during the inspection, and became visible upon move-out.) The most shocking part of Riviera's re-renting process is that the units are NOT professionally cleaned between tenants. (I was told this via phone when I called to dispute.) Instead, the prior tenant is expected to give the unit the equivalent of a professional cleaning. Because my cleaning hadn't been up to par (I was told that my cleaning products weren't strong enough), I was deducted security deposit because a professional would have to be hired. Had I known that the unit would need to be cleaned with professional-grade products in order to be satisfactory, I would have gladly hired a pro myself at a reasonable rate. Instead I had mistakenly thought that 10 full hours of top-to-bottom cleaning would suffice. In a nutshell, avoid this company if you are at all able to. If you must rent from them, document everything! read more

Having been a tenant (now former) of Riviera Property Management my experience is/was that they do the absolute minimum to maintain the properties they manage. Response times to requests for maintenance were slow, often taking two days or more before receiving a reply. Actually getting a maintnenance technician on site to effect repair was even more glacial. Often the repairs put in place were slipshod efforts that would have made Rube Goldberg proud. In one instance a maintenance technician entered our residence when no one was home and without our prior approval. We only discovered this from the service card left by the technician notifying us that he had been in the apartment. If you rent through this property managment company DO perform a move-in walk through and document with photos the condition of the premises. DO perform a move-out walkthrough and document with photos. DO NOT allow them to illegally deduct from your security deposit for repairs of pre-existing deficiencies, normal wear and tear, or preparation of the unit for the next tenancy. read more

I dealt with riviera for over two years and I received very bad service and at the end, felt completely ripped off. Aside from the fact that their staff are complete snobs, they took some of my deposit for cleaning even though I hired a professional cleaning company to do the regular cleaning and the carpet cleaning. I also went to the the apartment prior to leaving to make sure that it was in perfect shape and I was very impressed. They still managed to take money from my deposit which was total garbage. It was taken to "clean the window sills" which is also how they got my friend when she left. Its not about the money, its about their calculated manipulation and the way they make people feel while they live there and as they are leaving. read more

When I moved out they answered all my questions and were super helpful. I cleaned the apartment as well as I could, and when I received my refund, I was pleasantly suprised not to have everything deducted! Wow, an honest Property Management Company! Thank you for renewing my faith in the world Riviera! You rock! read more

After 3 1/2 years my wife and recently moved out of a property managed by Riviera. We worked with Darren the majority of our time. The rent was fair and the online payment system made the process easy. The Riviera staff was extremely responsive to our needs when an issue arose. I would recommend Riviera to anyone who would ask. read more

2.5 yrs with The Riv. Considerate. Helped me get engaged. Fixed numerous things. Great company to rent from.

We rented through Riviera for the past 3.5 years and they were the most responsive and well managed rental company that we have experienced. Darren was our property manager and the couple of times that we submitted work orders online, a response was answered within 1 business day and the issues were resolved in a timely manner. Living in PB was a truly pleasant experience and all the relationships that we had with not only with Riviera but our neighbors as well really made the past few years very enjoyable. We will be referring Riviera towards friends and families for years to come and will definitely consider renting with them again in the future! read more

I've been renting a duplex from Riviera for the last 3 years. All maintenance requests were always taken care of, whenever I email them they are courteous and quick to reply. Would definitely rent from them again! read more

I am disappointed with the service I received from Diane at the Pacific Beach office. I received a call from her informing me that our appointment at a location my family and I are really interested in was canceled due to short staffing issues. I understand that things come up, and my issue is not with that but the way in which spoke once I stated my concerns. I have already been flexible with both the times and days I have waited to view this property. She stated many times that the time I wasted waiting could of been avoided if I answered the call. Now I am not one to get easily offended by arrogant comments but this time bothered me. Literally 3 mins after receiving the call I called back. I called back 6 times to be exact and on my last call about 3+ hours later Diane finally picked up and stated she called to inform me that our appointment had been canceled. I was told a voice mail was left which I didn't receive. I requested that another agent show us the property but was told there was no one available. I completely understand situations may arise and somethings things may be stressful, but this does not permit a person to act in such an unprofessional manner. I am pleased with what I have read and seen online. Anticipating my rental of the property I prepared as best as I could pending our walk through. I've spoke with 3 people at this company in the last week and am completely shocked that I've encountered this issue. I hope to never deal with Diane again. read more

Riviera was the second property management company I have used in San Diego and by far the best. I worked with Sonia when looking at units and Darren was my property manager. Both were always extremely responsive and helpful. I also loved the online portal to pay rent! I will definitely rent from riviera again. read more