Alta vista proporties personnel are wonderful. They communicated well with me from the first day I went to see my studio until weeks after I left. I had a family matter that they assisted me & went above & beyond to help me out. I appreciate their professionalism, kindness, compassion, and great customer senice they provided me. Kathy Buster, Roxanne wendt, Jackie Alexander, shelley Eds, and John, the apt maintenance were all amazing people and I wanted to recognize them. I HIGHLY RECOMMEND Alta Vista Properties for your next home. :) read more

I've been working with Alta Vista for over a year now, and I truly couldn't be happier with their service. Jackie, the owner, runs this family business with such integrity, professionalism, and care -- it really shows in every interaction. They handle everything thoughtfully, efficiently, and with great attention to detail. Communication is clear, follow-ups are timely, and I always feel supported and confident that things are being managed properly. It's rare to find a management company that is both highly professional and genuinely caring, but Alta Vista is exactly that. I've worked with two other management companies in the past 13 years for La Jolla property , so I have a strong basis for comparison, and that experience is precisely why I can say I highly recommend Alta Vista. The difference in quality, organization, and overall experience has been night and day. If you're looking for a reliable, professional, and truly hands-on management company, Alta Vista is an excellent choice. read more

I've been working with Alta Vista Properties for my rental property in San Diego, and they've been absolutely excellent. Since I don't live in the same city, I needed a property management company I could trust--and Alta Vista has exceeded my expectations. They are always on top of everything: responsive, proactive, and incredibly reliable. I never have to worry about the day-to-day management or maintenance of my property because they handle it all seamlessly. It gives me great peace of mind knowing my investment is in such capable hands. Highly recommend! read more

I was referred to Alta Vista to manage my rental and am so happy with their services. Everyone of the women are excellent in their area and I have full trust in them. I highly recommend Alta Vista Properties for anyone in need of exceptional property management. read more

I applied and scheduled a showing for one of their units but ended up signing a lease for another place before that date (the rental market is so crazy in San Diego you can't risk anything). Roxanne was super friendly and responsive, and Alta Vista even offered to refund my application fee. Their service has been so much better than my former property manager, I wouldn't hesitate to rent from them at all! read more

While I had to find a place quickly and didn't have time to look for a place that truly fit me, Jackie and her team stayed on top of any and every issue I had which was not very many! Amazing communication skills from Jackie, Roxanne and every single lady that works at Alta Vista. My air had stopped working and Jackie did everything she could to have someone there ASAP for me in the height of season. These ladies go above and beyond, and being a woman I LOVE that this is a woman run company!!! YES I will forever recommend this team and come back to Jackie for any housing needs as she even helped me find my next place. read more

Alta Vista Properties have been helping me to rent a property for many years. I have nothing but kind things to say about them. They are responsive, professional, and patient. The tenant that moved out most recently was obstreperous and rude to everyone. The entire firm had to be engaged in their shenanigans. Kathy, Shelly and others were very patient and spend an enormous amount of time dealing with multiple items with deadlines attached. They did a wonderful job. I can highly recommend them. read more

We have worked with AV as both tenants and property owners in La Jolla and Pacific Beach and couldn't be more pleased with Jackie and her team. AV is highly responsive to calls and emails, makes repairs quickly, and is generally just easy to work with. As a landlord, I've owned several other rental properties and had to fire a coupe property managers. I wish they could all be as good as Jackie! read more

We have been renting in San Diego since 2011 in various areas in San Diego including the lush 4s Ranch and Bernardo Crest in Rancho Bernardo. We did our own cleaning of both properties and left with all of our deposit, they handled the rest of the wear and tear, like touch-ups etc. We then rented in Poway from a private owner who had a condo in Sabre Hill and we got all of our deposit and cleaned everything ourselves. They took care of the touch-ups etc from when we moved out. So we were feeling good about getting our deposit back. The reason I'm giving this management 2 stars is because while we were renting with them, they were very quick to respond to our plumbing needs or when the washer was leaking and needed to be changed out, they were quick and got the problem solved. BUT THE MOVE OUT PROCESS was weird to put it kindly. I had made a mistake and thought that our lease ended in December because we had MOVED-IN in December but the lease didn't end until Feb. Which is fine, it was my mistake, we were told to pay a fee of 300 dollars, plus our regular rent to have the place listed for rent. We did that, but there wasn't much communication with them on the progress. When they needed to show the place we had already emptied everything out and cleaned up as much as we could but weren't completely finished cleaning, we still had things to clean up. Then they mailed us the list of things we NEEDED to clean in order for us to "keep" our deposit. I spent days cleaning and fixing AND EVEN DID TOUCH UP PAINT with the color they provided in the closet that matched the walls of the complex. I SPENT DAYS doing the details they asked for me to do. They inspected the place without letting me know, and took pictures and were kind enough to send them to me asking me to fix what they saw needed sprucing up (even though they didn't tell me they had entered the property or that they would do that so we could possibly prepare some more. NO communication) I DID, I went back and cleaned up all of the things in the pictures they had sent me. AT THIS POINT I was thinking they were just being petty. Since I had broken the lease and thought maybe they were ticked off since the lady at the service desk started giving me an attitude for asking questions on what we should do next. The lady at the front desk answered my honest questions with condescending and salty replies. I was being patient but after a couple more of her salty replies, I ended the call and I talked with my husband and concluded that since we were still responsible for the rent and apartment we would keep the keys until they found someone to take over the rent and we needed the keys to do the final inspection. So when I called back I told her that, and she said it was "fine", but didn't tell me they had a prospect. So I complied with pretty much everything they asked. When the day for the final inspection came the one who did the inspection said that everything looked good and that we were cleared to go but IN the end after the cleaning and paint touch-ups we did they still managed to charge us for cleaning fees and painting fees. They told us that if they found any plumbing issues they would CHARGE us for that too... We had had so many plumbing issues due to the fact that water was leaking onto our downstairs neighbors and we had to call the plumber multiple times to get this issue resolved. So IN A WAY, it helped that we had alerted them beforehand so we weren't hit with previous problems which were many, more than we had let them know. My disagreements with Alta Vista Properties are the way they handle the tenants during the move-out process, and how they conducted themselves and cheated us out of money and time. Not to mention the cleaning checklist. That was two pages long, and we did everything that was on there and still got charged. We didn't even get the apartment in the conditions they were demanding from us. For future tenants who are looking to rent here, be aware, of the things that are going to be required when the move-out date comes. We were able to do all of the requirements because we moved down the street when we purchased our first home, but be warned if you are moving to a different area, and will not be able to spend days on cleaning and paint touch-ups, you will not get all of your deposit back which is the same amount as the rent. Besides that, the property managers are like wolves in sheepskin, they will be nice upon arrival but when its time to get rid of you they are rude and short with you. UPDATE ** Just by reading the replies of the staff at Alta Vista, they don't do a good job of working on their problems. It's the same complaint and its the same reply from these people. May God help them in their need of people skills. read more

Alta Vista Properties - Self Explanatory - Property Management Near Me - San Diego, California

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Not even sure who Jackie is. But as to your response, that is bs that you take care of your tenants, and inform the tenant of anything prior to move in. Also bs that the drains were running slow. Good try though. As to the noise complaints, my responses and appeals were completely ignored. Just because someone complains, does not always mean that it is warranted. I've been renting in San Diego for 12 years and have never had one complaint prior to the Alta vista property (as they would know from calling my references prior to signing the lease). If the noise was truly excessive then the complainer (consistently the same person) could have called the police, but of course the complainer knowing that the noise was not excessive, and that there'd be no investigation further into the matter than just the fact that a complaint was issued, would then simply inform the management company who will then fine the tenant with only one sided knowledge of the issue. Long story short Alta Vista was the worst management company that I have dealt with here in San Diego in the 12 years I've been renting, and even on the way out found a way to skimp me out of my deposit. End of story. read more

I've been a tenant here for a year and a half. Staff seems pretty good. Shelly is good with service. I have had some issues when brought to their attention resolved quickly. Unfortunately as of October 2019 our apartments are no longer managed by Alta Vista. read more

Jackie and her team were professional, responsive, and detail-oriented when we used them as our leasing agent to rent out our home. The pictures that they took were top notch, the listing was posted on all the important websites, and it rented to qualified tenants quickly. Definitely recommended! read more

I am a homeowner who has a rental property in San Diego. After dealing with a larger property management company, and being constantly frustrated at the lack of service, I switched to Alta Vista Properties. Jackie Alexander did an amazing job!! You pay a little more monthly for her small family-owned business, but it is definitely worth it: pure professionalism and none of the headaches I encountered at the larger management companies. And now she is helping me sell the property, since she is also a realtor, with the same level of professionalism. During Covid, a challenging time for customers and businesses alike, I've been very pleased with Alta Vista and highly recommend them. read more

Hallelujah!!!! I have found the Property Management Company that REALLY & TRULY CARES about your properties & YOU ~as a person/client; & not only provides you with EXCELLENT service, but goes WELL BEYOND the 'call-of-duty' in order to make sure that all your 'duck are in a row' & that ALL requests or concerns are handled in a professional & timely manner. Each & everyone of their staff is extremely efficient, kind, caring & just a pleasure to work with. I am so pleased with there services & very reasonable rates and the fact that I can truly trust them to take care of any & all property needs in an honest & efficient manner. I couldn't recommend a better, honest, kind, efficient, & friendly property management company than Alta Vista Property Management Inc. A 5 star company with 5 MORE Stars added because they are so good at what they do and are so nice to work along side. read more

I have a condo in Encinitas that an old friend rented from me for 27 years. He moved and I live in Arizona. Was very fortunate to find Alta Vista Property Management and Jackie. From the outset they were completely professional and responsive. They got the unit up to rental speed in a matter of weeks and did an extraordinary job with repairs and preparation for rental. The big standout is Jackie and her team who kept me posted at every step. Can't imagine any company doing a better job. read more

As the years continue I could not be happier living under Alta Vista's property management team. 5 years strong heading into year 6. I have had the pleasure of living in a home under the care of Shelly and Chelsea. Every single interaction whether it be verbal or our once a year inspection has been a delight. They are both very professional, understanding, and willing to work with you to ensure you are truly happy in the place you call home. I would recommend anyone who has ever had a bad experience with a property management company to give living in a home under their care a try. You will not be disappointed. read more

I have been using Alta Vista Properties as my property management company since 2008. I highly recommend them. My experience is that they are extremely professional, thorough, knowledgeable, responsive, and pro-active in all aspects of property management. As an owner, I know the value of having good tenants who are interested in helping maintain my properties during their tenancy. Alta Vista Properties has always excelled at finding me just this type of tenant. I believe this is a direct result of their commitment to outstanding service to both their tenant customers and their owner/landlord customers. I particularly appreciate the constructive environment they have facilitated when helping me communicate with tenants when needed; and I have found them to be active advocates for tenants when circumstances warrant that role. Whether you are a tenant seeking a well maintained and reasonably priced rental, or you are an owner seeking an extremely professional and responsive management company you can't do better than Alta Vista Properties. If you are considering them and would like to communicate with me directly, I do respond to e-mail through yelp. Just send me a message through the Yelp website. read more

Alta Vista has done a great job in managing my rental property in Pacific Beach. Jackie and her staff have been very responsive, professional and easy to work with throughout our relationship. I highly recommend them. Great job ladies! read more

Definitely stay away as a tenant. We were warned by the neighbors that they evicted the last tenants for a plumbing issue (not tenant's fault), which should have been the first red flag. Upon moving in, we found hundreds of cockroaches around the house, none of our move-in repairs were taken care of, and the gardeners would show up unannounced on random days of the week and come into the back of the house with no notice. Fast forward a year and they raise the rent over $500, but still we decide to re-sign. One week before our lease renewal date, the owner of the house shows up unannounced and looks through the window to "see if anything was wrong." (Not legal - see Landlord-tenant privacy laws) He saw 2 dogs in the house (we were allowed to have 1) and decided to breach the contract and not allow us to live there anymore after a ridiculous threatening voicemail from one of the property managers. Later on that week we saw someone outside of the house taking pictures of our license plates... Keep in mind this is a 3 bedroom house we rented for over $4,500/month. Do not live in an Alta Vista managed property if you care about privacy, respect, repairs, or a long term place to stay. 2 years = 2 tenants kicked out for this specific unit. Trash people. read more

This Management group is OUTSTANDING! A highly effective Team, Alta Vista can be counted on as a trustworthy, reliable, and professional option for all property management needs. They've managed, rented-out, and sold property for me with zero hassle. Jackie is spectacular, but so is everyone that I've encountered on their team. No complaints. A must USE, if looking to have your mind put at ease, while this team of experienced members takes care of all your property worries and concerns. Let them help! 5-stars read more

Alot of problems with Shelley the maintenance manager. She provided the landscapers with a key to my garage with no prior notice, it took several emails for her to say she wouldn't do it again. They have been very rude and completely disrespectful. read more

Shelley, Jackie, and Kathy are always courteous and knowledgeable. They are also pretty nice about having pets. If you want a landlord who takes care of their tenants, I suggest going with this company. Most other landlords do things that are cheaper and easier versus actually fixing the problem right the first time. Alta Vista actually FIXES things. read more

Alta vista is always super responsive to our properties. They have a great team and their service providers actually show up to make the repairs when they say they will. Thanks read more

Alta Vista is a fantastic property management company!!!! We have been renting with them for 2 years and they have been incredibly accommodating to us as renters. We have gone through some tough times with construction near our unit and issues around the house. Our issues and complaints have always been addressed and dealt with promptly. Kathy is who we work with regularly and she has been incredible to say the least. I recommend Alta Vista to any property owner or renter and we have nothing but great things to say about them!!! read more

It has been half of the year as my husband and I signed the contract for one of the Alta Vista Properties apartments. We have had a very good experience with that company so far. They respond very fast, they are paying attention to the details, and ready to help with whatever issues we have. Jackie, Kathy and Chelsea are very professional. We appreciate their effort! Dina and Jose read more

We have rented two properties through Alta Vista Properties to date and have been very happy. They have a very competent team who have been quick to respond to all requests and concerns. I would recommend AV to anyone looking for quality properties with attentive management. read more

We have contracted with Alta Vista Properties for property management and the selling of two homes. It has been a pleasure working with everyone at the Alta Vista office. Jackie Alexander and Kathy Bueter are professional, responsible, and easy to communicate with. Any concerns, needs, or questions about our properties were dealt with promptly and effectively. Highly recommend Alta Vista Properties, they are the best. Alta Vista Properties has given us peace of mind and confidence that our real estate business would be handled correctly and with integrity. read more

Alta Vista Properties is great! They've managed my PB / Crown Point condo since 2013 and have done an amazing job on ensuring 0 vacancies during that time. I've looked at the photos they've taken to advertise my place, impressing me with their eye for promotion. They're very prompt with small matters, dealing / paying my HOA, dealing with insurance companies, tabulating expense reports for end of years taxes, finding the least expensive recourse for maintenance. I've deployed 3 times and never had to deal with anything. Jackie Alexander is part owner of what I understand is a family owned business passed from father to daughter. I highly recommend them, and at the very least, its worth paying them a visit at their Birdrock location (next to a wine bar ;) read more

It's been very wonderful working with Jackie Alexander on renting my apartment lease . She is always available to answers the questions and more helpful . Very good experience . I will rent the apartment next time if I want to rent it here . read more

In the winter of 2018, I rented a one bedroom furnished apartment from Alta Vista Properties.I'm a Canadian and this was my first time renting in the US for an extended period of time. Talk about making it easy for me. Jackie Alexander was courteous, professional, prompt and super helpful. She made me feel like I was her only client and the application, move in and move out process was straight forward and super easy. Jackie was extremely responsive when I had a question and I always felt well looked after. Whether you're buying a property, listing a property or you need property management services or a rental property, I would recommend Alta Vista Properies and Jackie Alexander, all day long. The next time I'm in San Diego for a block of time, you know who I'm going to rent from. read more

If you are looking for a firm that is professional, courteous and responsive, then Jackie will set it up for you with a minimum of fuss. I have been very pleased the the level of service I have received especially as I am out of the country for much of the time. read more

As a property owner who did her own management for many years, I have a pretty good sense of the kinds of issues that come up in the management process. Alta Vista has been providing the service for the last few years and I truly appreciate their professionalism, competence, and checking in prior to taking action if questions arise they believe need owner involvement in resolving. It's been a pleasure working with Jackie and her company and i'm happy to recommend them to other owners. read more

I will never rent from this place again! The employees that work there are rude and not helpful. They broke our bike locks and stole our beach cruisers and never paid us back. They also charged us for carpets to be cleaned when we moved out after we'd already cleaned them and were disgusting when we moved in anyways. Our garbage disposal broke and they made us pay for it to be fixed ourselves! My entire experience was awful. read more

I used Jackie and Alta Vista to manage my property. They did a great job. They found a great tenant within days of listing the property and handled everything seamlessly. I received the rent exactly on time, got the detailed Income statement each month just as I should have and received the tax statement right after year-end. I didn't have to anything other than reading my statements each month. What more could you want from a property manager? Would use again for sure. read more

This review is for Alison, who was not only amazingly professional with any concerns that I had but also incredibly empathetic and helpful when I had to break my lease, early. Her assistance in finding a renter very quickly for my lovely cottage (which I still miss) was "over-the-top", and she worked incredibly hard (despite the extensive list of properties that she has to manage) to ensure that all of my concerns were addressed. She is a true asset to this management company, and she actually cares about the tenants. I know that I've thanked you a dozen times, but thanks, again, Alison! read more

Jackie Alexander and her staff at Alta Vista Properties did a fantastic job both managing our property when it was a rental and with sale of the property when we were ready sell. Her judgment on how to best present the property was excellent. Her access to workers for repairs is terrific and she saved us money by getting better prices when a first bid seemed higher than necessary. Everything moved very quickly and we sold the property within one month of it being listed, at higher than the listing price. I highly recommend working with Jackie and her staff. read more

The Front office is filled with airheads, seems as thought they dont respect the properties they rent out AT ALL!! Checked a few of them out, some super grimey and uncared for. When it came time to lock in a place we had one ready and Alta Vista calls me after 2 weeks of waiting and prolonging telling me they were holding the spot for me, they say there is a problem with the home owner and our applications, the exact specification I had asked her very specifically about on DAY ONE of this whole entire ordeal. Overall very unpleasing experience with a bunch of unexperienced staff. Ohwell since I didnt get the place, I will at least get my app fees back like she promised, Oh wait its been a month and they didnt send anything. I wouldnt trust these ladies!! read more

I rented a house that was managed by Alta Vista (I lived there for 14 months) and I was very impressed with Alta Vista. They were very responsive, kind, and understanding. I also think they were very fair to both the owners and us (the tenants). Alison at Alta Vista was the primary person I communicated with and she was awesome! read more

My family rents a unit managed by Alta Vista, and I have been really impressed by the responsiveness and helpfulness of Jackie, Alison, and the rest of the team. They always responded promptly to email, text, or phone messages, which I appreciated. Most importantly, they genuinely tried to address any and all issues we had with the unit during the move-in process, which is always a stressful time. They take customer service seriously, which comes through in every interaction I have had with them. Outstanding service! read more

Alta Vista is the Property Manager for our 36 unit Condo HOA in La Jolla and they are responsible for our accounting and maintenance. Our property is 40yrs old and maintenance can be a challenge but they have come through for us many times getting the right people on site quickly and solving the problems. They are also very pleasant to work with and their office is a local Birdrock business which is also a plus. read more