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    Taking their word back days later

    I was extremely disappointed with my experience here and feel that I was completely misled throughout the application process. I was told by Adriana and other members of the team, both over text and multiple phone calls, that the manager had approved a September 15th move-in date, with the possibility of moving in sooner if I was able to vacate my current residence earlier. I specifically asked whether anyone was ahead of me because I did not want to spend money applying if the unit was already being considered by someone else. I was repeatedly told that nobody was ahead of me and that September 15th was an acceptable move-in date. Based on those assurances, I immediately submitted my application. I was also told that I was qualified to rent the unit. I make approximately four times the monthly rent and would qualify based on my income alone. Then, the very next day, I was told that they were processing another applicant who could move in sooner and that I could only have the unit if that applicant's application fell through. This was incredibly frustrating because the difference in move-in dates was only approximately 14 days. I even offered to clean the unit myself so they would not have to hire a cleaner, because I wanted to make the process as easy as possible and was willing to move forward immediately if I could be assured that the unit would be mine. I was told yes, repeatedly. My biggest issue is not simply that another applicant may have had a sooner move-in date. It is that I specifically asked whether anyone was ahead of me and whether September 15th was acceptable before spending money on an application, and I was repeatedly told yes. I have screenshots and documentation of these conversations and will be including them with my review. Unfortunately, every attempt I made to discuss the situation with Adriana was extremely frustrating. I felt talked over and that my concerns were dismissed rather than addressed. I expect a fair resolution to this situation. If the unit is still available and I am given the opportunity to move forward as I was originally told, I am willing to reconsider this review. Otherwise, I will be exploring my options regarding the money I spent applying and the representations that were made to me during the application process. I strongly recommend getting everything in writing before paying an application fee or relying on anything you are told during the leasing process. ***** I will either see your team with the keys to the unit, or in the courtroom - because this is now a legal claim consisting of lying, misrepresenting, and financial loss. ***** I will remove this review once the fair deal has been made. If not, the review will stay. I am more than happy to remove the review and that is what I am hoping to do, and I hope this is all just a hiccup in the application process :)

    Three day notice
    Contodo F.

    Pruett took over for Sea Point Properties during Covid... Pruett raised the rent every year since they took over. My rent went from $1250 to $1600 in 2 years. And I could have sworn I read something about property owners not being able to raise the rent during a pandemic... All units in my apartment were only $1250 until they came and marked the units up to $1800 a piece for a crappy one bedroom apartment in North Park. That's where it started... now it's $2200 but luckily I'm still paying $1600 I have received multiple three day notices... In my lease agreement it says no pets, but when I moved in the manager of Sea Point Properties told me I can have a dog and he gave me a parking space for my vehicle behind our complex in the alley. When Pruett took over Brian attempted to charge me a fee for my parking space since only three out of ten units got a space. I was like hold up, you can't come over here and try to charge me for a space I was given and have been using since I moved in... that is my parking space! Wtf! But they still charge the new tenant $125 a month for his space since he came during their management. They raised the rent and then gave me my first notice for my dog, which was complete bs because all the other tenants still have pets... my next door neighbor has three big dogs in a small apt. All my neighbors have either a small dog or cat... and I'm the only one that has received letters to remove my pets or myself from the property. I had to re-home my dog and say my goodbyes, all while my neighbor still has three dogs, Brian told me that he is not allowed to have his dogs in the complex either but yet nothing has been done about the man nor the dogs since September of 2023. So in January 2024 I decided to start being late on my rent every month and to get a bunny for my daughter and keep it outside in a bunny home. Now I received a three day notice to remove the bunny and keep quiet when I'm no louder than anyone else... and not only that, this apartment is old as shit, the walls are paper thin and the pipes need work. I can hear my neighbors walk since the floors are hardwood and creak, if they move around I can almost hear what they are doing... My tub gets backed up every month and I have to call them to snake the drain since they are too cheap to replace the pipes that have been here since before the 50's... Pruett hired a new plumbing crew and they were the worst. They were just like Pruett, they put the blame on my kids and made up a story about how there must have been toys in my drain that clogged up the tub yet they didn't find a single toy except a bunch of hair and gunk... so now Pruett is trying to use what they said to charge me for any plumbing that needs to be done in the future... such a scam! This management team doesn't care about the tenants nor the property, they only care about the money and bringing in the people they can profit from for a year or two, then they can raise the rent up again for the next new tenant that will do the same thing... they act all high maintenance and like they are important but in reality they are the crappiest realty team in San Diego. Do yourself a favor and find a place to rent with a team that your family will benefit from instead of being subject to whatever new terms they decide to come up with or force on you.

    Card
    Jeff W.

    Awesome property management. Make everything easy and online for convenience. Adriana Leonard always makes you feel welcome with her wonderful smile and willingness to help with whatever situation arises 5 stars all the way

    Sean F.

    Let's put it this way if you are looking for a place in Ocean Beach I will say this much you should only go to one guy, Brian from Pruett Realty knows Ocean Beach like the back of his hand, he has plenty of locations for you to choose from close to the beach farther inland and everything in between. I trust Brian very much, I know that he will do his best to make sure that you're happy with where you are staying. Including all of the crew over at Pruett Realty , They are very delightful and respect full and just down to earth people that are looking to do the right thing. I know that if I was ever looking for a place in Ocean Beach that would be the first place that I would go to and turn to. Besides who would not want to live in Ocean Beach there's so many awesome places to eat great people to meet and what more could you ask for then a beautiful beach view.

    Homeless woman/hoarding situation that lasted over 40 days at Pruett Realty rental garage in Ocean Beach.

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    9 years ago

    Natalie is such a pleasure to work with. This is my second time renting through Pruett Realty and was a great experience both times around!

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    Page 1 of 2

    Ask the Community - Pruett Realty

    Review Highlights - Pruett Realty

    “I trust Brian very much, I know that he will do his best to make sure that you're happy with where you are staying.”

    Mentioned in 14 reviews

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    Mission Sands Vacation Rentals - View of the beach front beautiful view from the balcony

    Mission Sands Vacation Rentals

    (65 reviews)

    Ocean Beach Park Units…read more Beautiful Location, Excellent Management -- But Long-Standing Safety and Maintenance Issues Need Addressing We've been coming to this unit at Ocean Beach for 5-6 years, and there is a lot we love about it. The view is fantastic, parking is secure, and the unit itself is spacious and consistently clean. Communication from the management company was excellent as always -- clear instructions on rules, security codes, and answers to questions before we even had to ask. That said, there are two issues we feel need to be raised, one inside the unit and one outside of it. Interior maintenance: None of the interior locks (bathrooms, bedrooms) function properly. This isn't new -- it's been an ongoing issue every time we've stayed here over the past several years. We understand things break, but a problem that persists for 5-6 years across multiple stays is a fixable maintenance item that shouldn't still be outstanding. Safety and enforcement in the surrounding area: This is the bigger concern, and the reason we're reconsidering how often we book here. Throughout our stay, we regularly encountered individuals in visible mental health crisis behaving in threatening or indecent ways near the building -- several instances of public indecent exposure, and unpredictable verbal outbursts directed at people who got within 40-60 yards. In addition, the public lot next to the building (between our building and the lifeguard station) has become a semi-permanent encampment of RVs and cars, with tents, BBQs, and debris that don't move for days at a time -- despite posted signage prohibiting parking from 2am-4am, which should give authorities the basis to enforce turnover. We regularly saw arguments, yelling, and thrown items from this same group. On our last morning, as we were checking out, five police cars and what appeared to be a sanitation crew arrived and began clearing the area. We had to leave before seeing the outcome, but the timing says it all: enforcement action came right as we were leaving, after being exposed to the underlying problem for our entire stay. This isn't a one-time thing -- it's a persistent condition of this stretch of Ocean Beach. It's had a real cost: we used to coordinate trips here with three other families, booking multiple units at once, and they've stopped coming because of what they were exposed to. We love this unit and we love Ocean Beach. But we're increasingly weighing what we're paying against what we're exposed to, and that comes down to a lack of consistent enforcement by the city and local businesses -- not anything within the unit or management company's control. If these two issues (locks, and the surrounding safety/enforcement situation) were addressed, this would easily be a 5-star stay every time.

    We were not able to get into your unit every single day of our trip without 50+ attempts to unlock…read morethe door. The door is broken. The code does not work 99% of the time. I called them to tell you about this issue and you said you'd send someone over to fix it and then call me back with the results. This never happened. This was unacceptable frankly. This issue messed with our plans and experience every day. On new years day we had to go back at around 10pm to prepare for our early morning flight, but we could not get in. I tried calling you and Airbnb, but I didn't hear back from you and Airbnb didn't reach back out until 6am. While we were drenched in the rain, my girlfriend and I continued dozens of attempts to unlock the door. It took almost an hour. We finally got in by some random miracle. I'm requesting money because not being able to enter a unit is a critical issue that ruined my entire trip.

    Cal-Prop Management - The laundry room

    Cal-Prop Management

    (512 reviews)

    We own 3 little houses in Normal Heights. We live in one and rent out the other two. We needed a…read moreproperty management company. But our property is old and of modest quality; it has several quirks. Initially, we went with Cal-Prop b/c of Melissa Kleifgen, one of their V-Ps. She knows about property management AND construction; she has helped coordinate improvements. She is friendly, direct, straightforward, and a solid communicator. She knows when to show her formal side, and when to reveal her sense of humor. Later, we discovered that they have an outstanding handyperson, Dirk. He must have a magic wand in his tool box. He is versatile, resourceful, and adaptable. He does quality work, with an eye to longevity. Example: We wanted to replace a back door at a vacant rental. At a yard sale, we found a gently-used "Hollywood" door. It's the kind that has little windows that you can slide up and down. Although it was too tall and too wide, he trimmed it to fit. It opens and shuts SMOOTHLY. He also notices things that need attention that we have overlooked. For instance, after the appliance company had replaced a gas stove with an electric one, he decided to cap off the gas line so that it could not be opened by accident. Dirk and some others did a fine job fixing up our vacant house. And Melissa and her team found us a pleasant new tenant. All within 27 days of when the former tenants had moved out! And they have been prompt about sending out a variety of people when repairs have been needed. We were nervous, but we didn't need to be. We are relieved.

    I wanted to get on here and commend one of Cal Props employees, Robert, for his outstanding working…read moreand customer service. We just had to get our bathroom completely remodeled due to a pipe that needed fixing which was unfortunately only accessible through the bathroom floor. While it was a pain staking project to go through, Robert really made it a much better experience along the way. He is masterful at the technical plumbing work, managing the project, and interacting with the tenants. He is a real gem and I wanted to make sure he gets the recognition he deserves. Also, thank you our property manager Kari for the help along the way. The project looks great and got finished prior to estimations. Thanks team!

    Rent Mission Beach - Host cancelled my dates June 19-27

    Rent Mission Beach

    (4 reviews)

    I have submitted a formal complaint to Airbnb with receipts on this host. I booked a unit in…read moreFebruary for a full week in June. The total cost was over $2800 after fees. Less than a month before my stay Jeff and a co-host, Sisco cancelled my reservation saying they had to "redo" something in the unit and had to start on it immediately. They then stated the unit would not be available during my dates. Doing further research the unit was available to book weeks before my date. Then after I was cancelled and given my refund the dates I chose became available for a price increase equaling over $3500 plus fees. They most likely took a $50 penalty on their end. I could not change my dates and booked months out for a reason. I had to scramble and find a new stay because these guys wanted to be greedy. They realized they had an error for the price I was given and decided they wanted to cancel me for more money. As a host all they have to do is tell Airbnb that they are "fixing" the unit, then able to cancel someone. If I cancel my trip I lose half or all of my money to a host. This is not ok and should not be allowed and although nothing can really be done potential clients need to know how these folks handle business. I have also stayed at this unit before with a group of friends which is why I was familiar with it. I would NEVER book with this realty group again or this host.

    Unfortunately 711 Island Court is next to a restaurant that is open until 12AM! Therefore, you will…read moresmell cooked oil the entire stay and hear the garbage can open and close well past midnight. Also, the cleaning crew left a USED kitchen sponge for us.

    Pruett Realty - propertymgmt - Updated September 2026

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