Wow, our experience was much different from the other reviewers. We had a great experience. Went the Sat of the Labor Day weekend. Dealt with Andy, he did not play the sale's game of "what do you want your payment to be". We told him and the manager that we were buying a car today if not here then someplace else. I was prepared, I had done my research on both my trade in & the new vehicle I was interested in, I knew what I wanted to pay & get. The internet price listed WAS the staring point the only thing we dickered on was 0% financing or cash back & the worth of my car. Andy had a print out with my options on it,,,not a hand written piece of paper that you needed a road map to figure out.. but an actual print out VERY clear. Deal done, they prepped the new car while we waited & went through financing. Time arrived at dealership 9:00am out the door by noon with the new car! Give them another try ask for Andy, young kid but did a GREAT JOB!!! read more

Purchased a vehicle for the first time on my own. Jeremy Stradtman was AMAZING!!!! Very straight forward, very knowledgeable and eased my mind with all the anxiety I had from it being a totally new experience for me. I went in at 10:30am and walked out with a new SUV at 1:30pm. He even got insurance for it set up immediately at an AMAZING price. I can't thank Jeremy enough for providing me and my daughter a safe and reliable vehicle. Thank you also to Mark for help getting me approved for a loan. Thank you to Pat in service for helping me with my lock code on my door. Thank you Delacy for providing the amazing staff!! 10/10 would recommend read more

I reached out to Patrick, one of the sales managers, with a unique situation in regards to my trade in. Patrick went above and beyond to work with me and help me get into a beautiful Ford Edge on their lot. I live an hour away so Patrick made sure I knew everything beforehand so I didn't have to waste a trip out there. When I arrived I was greeted right away, and taken care of by Andy, a member of the sales team. The buying process was easy. They listened to me, we made a fair deal, and I left that same day with my new car. I am very thankful that I reached out to Patrick and bought a car from DeLacy Ford. read more

I've purchased my last 4 cars here and they always treat me like family. The last car I leased was a 2014 Ford Flex and the staff made it very simple. They listened to my needs and managed to find me the exact options I wanted. Financing was simple and everything was explained well. I recommend the staff here to all my friends and family. Service is also great. They offer shuttle service, a night drop off box and the new waiting room is awesome! read more

I purchased my THIRD vehicle at DeLacy Ford on Monday and I could not be more pleased. With the help of their sales team (Ken B.) we selected the best vehicle for me and the 50,00 miles per year I drive between NY, PA & OH. I don't want to miss the chance to mention the Service Department as they keep my vehicle in top shape for the many miles and tough condition. They are always accommodating to my schedule and friendly. Thanks EVERYONE!!! read more

I have to say I was a little optimistic after reading Delacy Fords service dept. reviews but I gave them a shot and have to say they were exceptional from the shuttle driver to the mechanics. Sara was the kind of person you want in your business. Very informative kept me up to date and a real pleasure to deal with. Whatever there doing at Delacy I was very impressed. Super customer service! Highly recommend. read more

Went to this dealership Thursday "just to look around" . Got there at 3pm and drove home our brand new 2017 Escape at 6pm! Todd was amazing, no pressure on us. Got us 0% interest for the life of the loan, 2500 in rebates AND $500 GC at BJs. took care of registration, insurance, everything. all we had to do was start it up and drive her away. I HIGHLY recommend this dealership! Thank you DeLacy! Happy Holidays! read more

I just bought a new 2016 fusion and I couldn't be more happy with the purchase. My salesman John Ludka was excellent and Dennis in Finance was all the more a pleasure to deal with. I got more of a car for less than what I expected! Overall I'm very pleased with the ladies and gentlemen that work at Delacy and I would give them two thumbs up for all their hard work in getting the deal done!! read more

My husband and I have purchased from Delacy twice now and each time we have been given the best service! They are the reason we will continue to purchase cars from them for years to come! Jeremy, our salesman, was wonderful and accommodating and went out of his way to ensure we felt comfortable with our purchase. I definitely recommend them to anyone who is looking for a new or used car. read more

We picked up our new Explorer a few days ago from DeLacy Ford. We worked with Melissa (online sales) who set us up with Michael Grasso (sales). He worked hard to find a color my wife really liked. Clyde worked on the deal for us to get the price we wanted. Overall it was a great experience! We strongly suggest if you're in the market for a new Ford head to DeLacy!! read more

My husband and I purchased a Ford Ranger pickup this past weekend. Our salesman Nate and his manager Patrick were fair and reasonable. It was the best experience we have had in quite awhile when buying a vehicle. Due to the high amount of miles we buy a newer car about every three years. This was one of the best purchase's we've ever done. read more

The very worst service ever ! Went back a second time, thinking o.k. , give it another try, but after 3 visits with consistently bad service, I give up ! These guys need to either retire or be re-trained ! I now go next door to Transitowne Dodge and receive consistently great service , maybe they should train the idiots over at Delacy ! read more

I had the best experience at DeLacy Ford when I bought my 2017 Escape. Bill was my salesman and he was great at helping me get the right price and vehicle! He did not pressure me or try to trick me into paying more for things I said I didn't need. If you are looking for a vehicle, I'd definitely suggest DeLacy Ford!! read more

This is my third new car from DeLacy, and it's the best automotive dealer I've used in WNY. *New cars are prepped with care. I've never seen as much as a scratch on delivery. *Internet sales are fast, friendly, and game-free. *Deals are as good as they get, again without games. *Service is clean and fast. 5 stars. read more

Jeremy was great to work with in my search for a new truck. He found multiple trucks in my price range. He went above and beyond other dealerships to put me in my new truck and keep me in my price range. All the staff was easy to work with. I even got my new truck the same day. The truck was clean and spotless. read more

I came in to turn in my lease (2012 Escape) and Kevin Dargan explained that my car was worth more than what was remaining on the lease so I bought it. He was very generous with his time and answered all my questions. I only have 16,000 miles on it so I think I will be good to go for quite awhile. Thank you. read more

I just purchased a vehicle from Delacy Ford I am very excited and pleased of my new purchase of a 2016 Ford Escape. They were very patient and explained everything in full detail. The process went very smoothly. If you plan on purchasing a new or used vehicle please keep Delacy ford in mind. Tracy J. read more

Ken Blaszyk was helpful without being aggressive or pushy. he was respectful and gave us time and space to make our decision. He helped us get a great loan and gave us awesome advise on repaying it. He told us what work the car needs and they did repairs and replacements as necessary and super quickly. read more

Great Dealership. Good knowledgeable staff. Your relationship doesn't end after you purchase your car they also have a great service department. Myself and my family have purchased at least 6 cars in the last 3 years and we will keep coming back. read more