When I went Aurora, I was met by a tall man about 30. He seemed absolutely disinterested in selling…read moreme a cap. The immediate feeling I got was that he wanted me to shop elsewhere. I reluctantly ordered a cap. It took several weeks to arrive. While installing the cap they damaged it. No reparations were made. It also took 6 hours to install. I was the only customer there. It was a terrible experience and I am never going back.

I don't go to auto parts stores very often, but I never have a problem when I do. Stopped in for…read moresome windshield wipers, and they were able to walk me over to the section and go over options with me. It's the personal touch that I always notice! They offered to put them on for me as well, though I didn't need them to as I was buying for someone else with a different vehicle. Big store, and didn't feel like I was being rushed out of there. I'm going to need winter blades soon, so I know where I'll be going!

Been in here a few times...Good guys behind the counter....Friendly, and they also are very good at…read morehelping you with what you are looking for, and what you may need to get the job done.....They go above and beyond anytime I've been in there.

Needed a couple parts for my Arctic Cat snowmobile, most dealers in my area closed, these guys had…read morewhat I needed but were way overpriced. Next time I will skip the drive and pay shipping.

These guys are going to hunt you down for every dollar. Don't go here if your looking for a fare…read moredeal. They will steal from your babies. If you go here you better be tough and ready to get ripped off. Customer service is not what they are known for.

Before reading this review, please realize that I am an Elite Yelper with over 600 reviews…read more Please believe what I say. Now, onto Delacy Ford. I've had a myriad of problems with my vehicle -all of which were not correctly rectified by the service department. From Control arms to sensors they never knew what they were doing. They ordered things incorrectly, parts got lost, incorrect parts ordered, delay, delay, delay, after delay. Glenroy in the service department really doesn't understand what's going on. I spoke with the owner Peter Delacy many times and though he tried his best -his dealership is run by incompetence. When I finally got my car back, they did not charge me, which was wonderful. However, not three hours after I drove off the lot, my AC condenser broke. Coincidence - I think not. The AC condenser was not the problem. I brought the car in for. I took it to my AC guy- he said that it looked like my AC condenser was tampered with. Now I don't know whether the service department here at this dealership did that- because they ate so much money fixing my vehicle?? You know I can't tell. But I will never set foot in that dealership again and I don't think you should either. Be aware, and BEWARE.

Let me start by saying, for the better part of 10 years, I was DeLacy's biggest cheerleader…read more Sadly, no more. My car died on the road and I had it towed to DeLacy Ford Elma. I didn't hear anything - or receive a return call for three days. After having my partner stop in and ask what was going on, we were told they had found that they needed my second key fob to "finish their diagnostics". They apparently knew this for 2 or 3 days, but no one ever called to tell me. This was on a Saturday. So, if we hadn't stopped in it would have been Monday until we heard anything - if then. When we arrived there, the gate was open and my car was sitting unlocked. Anyone could have gone in and taken or destroyed anything they wanted - seeing as no one questioned us when we drove right into the gate and up to the car. Upon entering the dealership, the first thing I was told was that no one knew what was going on. They called someone and I was told I needed a new key fob. (almost $400) Then they said I needed to replace the relay (for the antitheft system) They said that's why I needed a new key. Not true. They Could have replaced the relay ($119) and reprogramed the current keys to communicate with it. I was told this (after the fact) by 3 other mechanics and looked it up online as well. I called every single day from the second day the car was there, but no one ever returned any calls. So, what could I do? They had my car and, so far, a bill for $200 so - Once I gave the ok to order the (unnecessary) key and install the relay, I didn't hear anything for 2 more days. Even though I was told I'd get a call "later that day". When I Did finally get hold of someone, 2 days later, she told me the car had been done the day I was waiting for the return call. By now it was later on a Saturday, So I had to wait until Monday to get my car. It's not running as smoothly as it used to (seems to want to die every time I slow down) But I no longer trust DeLacy Ford. I feel they charged me for a key I didn't need. I also feel their lack of communication, poor service and (to put it kindly) less than completely truthful behavior calls the trustworthiness of this dealership in serious doubt. Quite a turn-around from their previous service.

Buyer Beware - My Sister's Experience at Transit Town (Elma)…read more Sharing this so others don't go through the same thing. My 21-year-old sister had her car towed there because it wouldn't shut off and was stuck in park. After sitting there for a WEEK, they told her it needed a battery... and charged her $550. Problem is--that wasn't the issue. When they were questioned about it, the dealer hung up on my dad twice. They then said it needed more diagnostics (more $$$) and wouldn't release the car unless she paid. No return call from management either. We had it towed to another mechanic... and within ONE MINUTE they found the real problem: A bottle cap stuck in the transmission. Fixed immediately. No charge. There are honest mechanics out there--but this was not one of them. Just a heads up so no one else gets burned.

Dealership is so outgoing and friendly when you are purchasing, but wait till you need service…read moreperformed on your brand new vehicle. Absolutely terrible customer service after the purchase. They do what they can to earn the sale but hope you never never have to bring vehicle in for service. I have purchased three vehicles from them in the last 3 years, never will purchase again. i had to start my own claim with jeep why should the consumer have to do that. That is the duties of a dealership.

Had a leak in pipe from cat back guys cut out bad and had me back on road in my wrangler for less…read morethan expected great guys I'll be back for other repairs Also was Saturday with little Wait with appointment

Just had a new muffler installed on my Jeep Liberty 2010. Great price and service! In and out in 40…read moreminutes. Dave did a great job! Very friendly!

I had my Daughter's car there on the recommendation of another shop due to a transmission issue…read more After being charged $293.63 I was told that it would be best if I took it to the dealership. I decided to take it home to a shop I know and trust, where it was determined to be a broken wire in the OSS harness. Found and fixed with total cost under $250.00. Not a huge fan and feel a bit ripped off. You get what you pay for by who you can trust. The two stars are only due to politeness of Randy but not for the service. Good Luck!

I purchased a vehicle with a faulty transmission. I took the vehicle to VW of Orchard Park, paid…read morethem $100, and was told the car was in great condition. Turns out 1 month later, the car needed a transmission. It would have costed me $7,000 if I went to VW of Orchard Park. But I didn't trust them, so I took it to ATEC Transmission. They took care of me, and gave me a very reasonable price. If/when things went wrong with other parts of the car, due to a new transmission, they took care of it for me. I recommend them highly!

Just stopped for brake fluid I usually goes someplace different but this one is closer Everything…read morewent smooth because workers here usually scurry away and I found my own brake fluid by myself then I was asked if I needed help when I'm holding my purchase

My downstairs neighbor had an issue with a spark plug on his 2010 Chevy Silverado 1500…read more He had the old plug out but could not get the new one in. Keep in mind it's been mid 20's and windy all day making it harder. Just could not get the plug lined up and threaded properly. It's hard to see the plug hole due to the low location and lack of a direct eye line. When I got home I tried for 20 minutes but also could not get it lined up and started. Enter Pat and Jack Pat: the plugs doesn't go in perpendicular on that engine it's a slightly canted towards the firewall. Jack: try reverse until you feel a slight click as it seats then reverse socket wrench and tighten it down. Maybe this is all common knowledge for auto buffs but I didn't know and also I watched several YouTube videos which were useless. With these two tips I got it in the first attempt as soon as we got back home. I've always had great experiences at auto zone stores. To top it off they give a 10% veteran discount. Much appreciated all around guys. I drove him to a competitor auto parts store to ask for tips getting the new plug in without cross threading. No help. Stopped into this autozone and asked the same questions.

Great service. Great prices Owner listened to me and did not pressure me into a more expensive tireread more

Highly recommend Reid's. Jason was fantastic, recommended the tire I should get, very…read moreknowledgeable, courteous. Although it was very busy, my tires were installed and I was out in 90-120 minutes. I highly recommend Reid's Tires.

It's the end of summer, and we need a light weight electric push mower for our trim work…read more We did our research and decided on a mower, and ordered it through Manny's Ace Hardware. The clerk said that we were wise to be buying now, because it was on sale for Labor Day. And because we are in the ACE Hardware loyalty program, we got bonus points, free assembly as well as delivery! Great customer service, and access to a huge catalog of products!