When I went Aurora, I was met by a tall man about 30. He seemed absolutely disinterested in selling…read moreme a cap. The immediate feeling I got was that he wanted me to shop elsewhere. I reluctantly ordered a cap. It took several weeks to arrive. While installing the cap they damaged it. No reparations were made. It also took 6 hours to install. I was the only customer there. It was a terrible experience and I am never going back.

I don't go to auto parts stores very often, but I never have a problem when I do. Stopped in for…read moresome windshield wipers, and they were able to walk me over to the section and go over options with me. It's the personal touch that I always notice! They offered to put them on for me as well, though I didn't need them to as I was buying for someone else with a different vehicle. Big store, and didn't feel like I was being rushed out of there. I'm going to need winter blades soon, so I know where I'll be going!

Been in here a few times...Good guys behind the counter....Friendly, and they also are very good at…read morehelping you with what you are looking for, and what you may need to get the job done.....They go above and beyond anytime I've been in there.

Needed a couple parts for my Arctic Cat snowmobile, most dealers in my area closed, these guys had…read morewhat I needed but were way overpriced. Next time I will skip the drive and pay shipping.

These guys are going to hunt you down for every dollar. Don't go here if your looking for a fare…read moredeal. They will steal from your babies. If you go here you better be tough and ready to get ripped off. Customer service is not what they are known for.

Before reading this review, please realize that I am an Elite Yelper with over 600 reviews…read more Please believe what I say. Now, onto Delacy Ford. I've had a myriad of problems with my vehicle -all of which were not correctly rectified by the service department. From Control arms to sensors they never knew what they were doing. They ordered things incorrectly, parts got lost, incorrect parts ordered, delay, delay, delay, after delay. Glenroy in the service department really doesn't understand what's going on. I spoke with the owner Peter Delacy many times and though he tried his best -his dealership is run by incompetence. When I finally got my car back, they did not charge me, which was wonderful. However, not three hours after I drove off the lot, my AC condenser broke. Coincidence - I think not. The AC condenser was not the problem. I brought the car in for. I took it to my AC guy- he said that it looked like my AC condenser was tampered with. Now I don't know whether the service department here at this dealership did that- because they ate so much money fixing my vehicle?? You know I can't tell. But I will never set foot in that dealership again and I don't think you should either. Be aware, and BEWARE.

Update to Delacy unable to fix vehicle after 5 weeks…read more Dropped vehicle off at Towne Ford on 9/15 & received a call on 9/16 stating vehicle was fixed. Pathetic that Delacy is unable to service vehicles. Maybe Lynn & her staff should go back to Automotive 101

Buyer Beware - My Sister's Experience at Transit Town (Elma)…read more Sharing this so others don't go through the same thing. My 21-year-old sister had her car towed there because it wouldn't shut off and was stuck in park. After sitting there for a WEEK, they told her it needed a battery... and charged her $550. Problem is--that wasn't the issue. When they were questioned about it, the dealer hung up on my dad twice. They then said it needed more diagnostics (more $$$) and wouldn't release the car unless she paid. No return call from management either. We had it towed to another mechanic... and within ONE MINUTE they found the real problem: A bottle cap stuck in the transmission. Fixed immediately. No charge. There are honest mechanics out there--but this was not one of them. Just a heads up so no one else gets burned.

DO NOT SERVICE YOUR VEHICLE HERE!! I brought in my car to have an oil change and take care of a…read morerecall light. They corrected the recall and called me back to pick up the vehicle. Upon my arrival, they realize that they didn't do the oil change. I had to leave the vehicle overnight and picking it up in the morning an hour late and my oil was finally changed. Whoever did my oil change forgot to put a gasket in and 30 mins into driving, I get a low oil pressure on my dashboard with a check engine light. Turns out my oil level was completely depleted, and it spilled all over my engine bay and everything else causing my car to smell like oil inside. This could've completely destroyed my engine have I driven for another 15 to 20 minutes. I was close to a shop in Williamsville which corrected the issue and told me to NEVER take it to them again as he has never seen this level of unprofessionalism, incompetency and negligence. I called the dealership twice since then to ask for a refund and no one's returned my calls. It's a shame for such a big company to be so unorganized and show disregard to their customers. I would put zero stars if I could.

Had a leak in pipe from cat back guys cut out bad and had me back on road in my wrangler for less…read morethan expected great guys I'll be back for other repairs Also was Saturday with little Wait with appointment

Just had a new muffler installed on my Jeep Liberty 2010. Great price and service! In and out in 40…read moreminutes. Dave did a great job! Very friendly!

I had my Daughter's car there on the recommendation of another shop due to a transmission issue…read more After being charged $293.63 I was told that it would be best if I took it to the dealership. I decided to take it home to a shop I know and trust, where it was determined to be a broken wire in the OSS harness. Found and fixed with total cost under $250.00. Not a huge fan and feel a bit ripped off. You get what you pay for by who you can trust. The two stars are only due to politeness of Randy but not for the service. Good Luck!

I purchased a vehicle with a faulty transmission. I took the vehicle to VW of Orchard Park, paid…read morethem $100, and was told the car was in great condition. Turns out 1 month later, the car needed a transmission. It would have costed me $7,000 if I went to VW of Orchard Park. But I didn't trust them, so I took it to ATEC Transmission. They took care of me, and gave me a very reasonable price. If/when things went wrong with other parts of the car, due to a new transmission, they took care of it for me. I recommend them highly!

Just stopped for brake fluid I usually goes someplace different but this one is closer Everything…read morewent smooth because workers here usually scurry away and I found my own brake fluid by myself then I was asked if I needed help when I'm holding my purchase

My downstairs neighbor had an issue with a spark plug on his 2010 Chevy Silverado 1500…read more He had the old plug out but could not get the new one in. Keep in mind it's been mid 20's and windy all day making it harder. Just could not get the plug lined up and threaded properly. It's hard to see the plug hole due to the low location and lack of a direct eye line. When I got home I tried for 20 minutes but also could not get it lined up and started. Enter Pat and Jack Pat: the plugs doesn't go in perpendicular on that engine it's a slightly canted towards the firewall. Jack: try reverse until you feel a slight click as it seats then reverse socket wrench and tighten it down. Maybe this is all common knowledge for auto buffs but I didn't know and also I watched several YouTube videos which were useless. With these two tips I got it in the first attempt as soon as we got back home. I've always had great experiences at auto zone stores. To top it off they give a 10% veteran discount. Much appreciated all around guys. I drove him to a competitor auto parts store to ask for tips getting the new plug in without cross threading. No help. Stopped into this autozone and asked the same questions.

Great service. Great prices Owner listened to me and did not pressure me into a more expensive tireread more

Highly recommend Reid's. Jason was fantastic, recommended the tire I should get, very…read moreknowledgeable, courteous. Although it was very busy, my tires were installed and I was out in 90-120 minutes. I highly recommend Reid's Tires.

The Thanksgiving approaching, I stopped at Manny's to check out the dry rub section in the barbecue…read moredepartment. I quickly found a dry rub for my Thanksgiving turkey. I'm looking forward to satisfying flavor explosion !