I would strongly encourage anyone considering this shop to do their homework before trusting them with major repairs. In December, my Volkswagen GTI was repaired here, with over $4,000 worth of work listed on the invoice, including front-end repairs, cooling system work, air conditioning repairs, alignment, and wheel replacement. The vehicle was returned to me, and within one week the head gasket failed. Shortly afterward, my insurance company determined the vehicle was a total loss. While I cannot prove that every item listed on the invoice was not performed, the condition of the vehicle after the repairs left me with serious concerns about the quality and completeness of the work. After spending thousands of dollars, I expected the vehicle to be returned in a safe and reliable condition. What made the experience even more frustrating was how the situation was handled afterward. The shop advertises a warranty and states that they stand behind their repairs, but when I sought assistance regarding the mechanical failure that occurred immediately after the work was completed, I was given the runaround rather than meaningful support. In my experience, the warranty did not provide the protection that was represented. Additionally, the man working in the office alongside Laura was consistently disrespectful and unprofessional during my interactions with the business. He stated he completed the work himself and " knew there wasn't anything wrong " then proceeded to ask me " what's wrong " I gave him his tone of voice back stating " I'm not a mechanic but I can smell coolant " The shop revised their work and returned the car with me a second time/third time. Whenever I received the car back the 3rd and final time, I drove 12 miles before the coolant leaked completely out and blew the head gasket. Between the significant repair bill, the major engine failure shortly after the vehicle was returned, the lack of accountability, and the poor customer service, I cannot recommend this shop. I hope my experience helps others make a decision. read more

DeLand Collision Center - Deland Collision Receipt - Body Shops Near Me - Deland, Florida

Absolutely the worst experience I've ever had with a repair shop. I brought my car in for ONE repair. They did a completely different repair without my authorization and then tried to stick me with a nearly $9,000 bill. When GEICO's claim was "taking too long," instead of working with me, the situation escalated -- and my car ended up being repossessed even though I was making payments. Unauthorized work. Inflated charges. Zero transparency. Zero accountability. Do not trust this shop with your vehicle. Take your business somewhere else read more

Hello Deland, This is horrible and terrible customer services and do unprofessional work. I have a car accident on 06/2025 all of the front of my truck was dammed. I do not know where to brink my truck to repair but I check on google I see Deland Collision center I saw some customer review was ok. Then I brought my truck to Deland Collision Center to repair. When I first came there met with the owner her name was Laura Wilson (this lady around 68 or 70 year old). she was ok when I first time talk with herm I left my truck there for three weeks to repair. The total coast was $9,055.00. Deland Collision center has car rental also only $35 a day (but carefully she trick you at the end f feed very Hight) After 3 week I came to pick up my truck but her employees did very Poor JOB & UN-PROFFESIONAL WORK. My truck look very ugly. I Came back show her what was wrong the owner laura wilson deny it she told my because the part company did not has a good part...... I told her not about the part is is your guy did badly job and unprofessional work. Oh my goddness she was fucking got crazy and yelling at me and she became looked very ugly and old look like she is 78 or 83 old woman horrible look she argument with me if I do not like it bring to court and slam the door went inside. I am writing this to tell you the truly story. All of you have car need to repair car body DO NOT BRING TO DELAND COLLISION CENTER IN DEDLAND laura wilson did very BADLLY JOB and UNPROFFESSIONAL WARNING WARNING WARNING read more

I have had nothing but problems from this company. I selected from a list given to me by my insurance company. It was at the top of the list so I chose it. Not understanding what a mistake I made. I have had to take my car back twice to fix the body work that was originally done. The owner makes everything difficult. I would advise going somewhere else. read more

How anyone can give them less than a 5 star rating is beyond me. There work is spectacular and they completed it much quicker than many shops I've been to over the years. Laura the owner is fabulous and is a big advocate for her customer when dealing with insurance. The couple of negative reviews on them has to be from people confused on which company they are reviewing or own / are friends with another competing body shop. If you use Deland Collision Center, you will not regret your decision. read more

Absolutely wonderful. Everything I needed was done in a timely manner & every detail was fully explained. Laura Wilson , the owner, handled all the issues for me and just made my experience so less stressful from my accident. Only quality parts were used on my vehicle , and I am super pleased with the results. Price was fair based on what was needed. I would highly recommend this business for its honesty and integrity which is hard to find in this day and age. She has renewed my faith in humanity. read more

OUTSTANDING customer service, PHENOMINAL work done to the vehicle. My car looks brand new. They completed everything in a timely manner with Grade A work. Very professional and helpful when it came to questions and assisting in getting a rental. They never left me in the dark and handled everything PROFESSIONALLY AND HONESTLY. Absolutely would return 100% in the future and HIGHLY HIGHLY HIGHLY RECCOMEND. The whole front end of my car needed to be replaced and my car now looks brand new. They even detailed my car and cleaned the windshield. I appreciate this company and the great work ethic they all have. Thank you, Brittney, Laura, and everyone at Deland Collision for being so AMAZING!!! read more

Deland Collision Center is one of the best around! They get the job done in a timely manner. The staff is friendly & professional. They're very accommodating when it comes to pickup/dropoff of the vehicle. They're there for rental & insurance needs. Will have vehicle detailed inside & out at point of pick up. I highly recommend this shop!!! read more

I just got my car back from this place. The insurance company had totaled the car, but it looked to me like something mostly cosmetic that could be repaired. My car was a bit old, so it seemed to me mostly like a financial decision from the insurance company. I took it to DeLand Collision center after taking it to another place. Their estimate was lower and the people seemed friendlier, plus it came well recommended from my very trustworthy mechanic I've used over several years. They returned the car to me a week before their original estimate with the area looking better than when it was new. I asked them if they could help me fill out some paperwork from the DMV, which is necessary to get the vehicle back on the road and they were nice enough to help me with that, even though they could have said no. When they were done, I asked if they could keep the car there one extra day because my family was sharing a car between a few people and they happily accommodated. I could tell that the gentleman who worked on the vehicle was really proud of the work they did, he met me outside when I got there and went over the repair. You can tell when someone really takes pride in the work they do, and it showed on the result. I've owned a lot of cars over the years and had to unfortunately deal with collision work before. God forbid I have to go through more collision work again, but I'm taking it there. read more

Very professional and flexible! I had to bring my car there for an insurance estimate and had to reschedule several times due to work conflicts. They were very understanding and easy to work with it was a 10 mi it's process. I'm thinking of having them do my body work as I'm not happy with the dealership right now! read more

I've had 4 cars repaired here over the past 17 years. The service continues to be wonderful. They arranged for my rental car which I appreciated. My Navigator looks new again. read more

I was so impressed with the professionalism, quality of work and friendliness of staff. They did an excellent repair job and the car was detailed inside and out when I picked it up. Not at all expected. Prices are more than reasonable and they handle all insurance needs. Work was completed within estimated time. I highly recommend them for auto body repairs. read more

DO NOT TAKE YOUR CAR TO DELAND COLLISION THEY WILL MESS IT UP. The people at Deland Collision Center are the worst. The people in the office do not know what they are doing nor do they know how to write an estimate. The car we had done took over a month and the paint did not match the body work was awful. I took it to another shop they told me that the work was all wrong. The shop should be closed down. read more

We had great experiences with this body shop. They kept to the timetable they set when I dropped off our cars (we have been here several times), the pricing was good, the work was well done, and we never had any customer service issues. They have always been gracious and professional with my family. I hope this small business does well, I found it a much better experience than going through my dealership. read more

There is not one person in this place that does not exceed excellence. From the moment I got there the staff was so amazing and always available to assist me. The car was completed in a fair amount of time. I was extremely pleased with their staff and work. If in the future I ever need repairs, I will always come here. -Dr. B read more

2This place is completely unprofessional and has horrible customer service. They had the car for 5 weeks to fix a windshield and minor cosmetic damage from a tree falling on the car. We were told the car was ready after 4 wks and went to pick it up to find that they missed fixing have the damage from the branches hitting the paint and the entire car was covered in a rust colored spray which the owner said was there when the car came in. It definitely was not and I had the pictures to prove it. It happened while at this shop. It was over spray of some kind. After arguing with the owner for quite some time they finally agreed to fix it. My insurance company had to get involved and agreed to cover some of the fix which is unethical in my opinion since this was the shops mistake and had nothing to do with the tree incident. I will never take a car here again and I've advised my insurance company to stop using them as well. read more

What a great company to go and get your car repaired very up & up I find that they to be honest and back their work 100%.They are there to make sure you are happy with there work.So if you need your car or truck repaired go see them and knowing its in good hands. read more

This place is a joke they are rude and take forever to get the job done. The worst work I ever seen and the people there do not know what they are doing. DO NOT GO TO THIS PLACE unless you want to have your car to match and the parts fall off. read more

They are fantastic! Laura and her whole staff were so helpful in putting together all of the insurance and rental car pieces. It's a bummer when your car has to be in the shop, but they made everything so easy and seamless. One stop to drop car and get rental. Quick & easy.GREAT customer service! read more

WOW !!! Fantastic customer service. The staff was above and beyond helpful and repairs are like new. They did all the leg work for me between setting up the rental to dealing with the insurance company. I live in Debary, so having the office in Orange City was super convenient for me to drop off and pick up my car there. Whenever possible I try to support locally owned businesses instead of chain stores and this is why !! read more