Went as a first timer for the free wax service. There was required tipping at the end, but you get…read moreto choose how much. After the service, they really push their products and other services, so unless you're firm about saying no, you might end up getting charged for extras you didn't plan on. My waxer took her time, but I still had to tweeze at home because a lot of hair was left behind. At other places, they usually make sure you're as smooth as possible before you leave.

Always ready for us when we arrive. Always clean environment and friendly staff. We love our girl,…read moreZoi!!!

I love Mary I have been coming to her for over 5 years and she is quick and efficient and the best…read morehands down. Will never go anywhere else.

Mary is amazing. I've been coming to her for years for waxing services and will never go anywhere…read moreelse. Mary is on time, prompt, friendly. Her salon/room is always clean and sanitary. Highly recommended! Easy online scheduling

I have been coming here for over a year. My go to girl is Vivian. She made my first Brazilian feel…read morelike a breeze. She was informative and help me laugh off the discomfort. Now she is waxes everything on me. My eye brows are on point, my cookie is smooth, my legs are hairless, and if she find a stray hair best believe it has met it's enemy. She recommended their body polish and my skin is so soft since using it. If you are nervous about getting any type of waxing go to Vivian as she will ease your anxiety. Then continue to see her as you will be come ADDICTED.

I have been a loyal European Wax Center (EWC) client since 2018, consistently receiving services at…read morevarious locations throughout Los Angeles and New York with zero issues--until I had the absolute misfortune of visiting the European Wax Center at The Strand on Huebner in San Antonio, Texas. This was a routine appointment--my usual services with the addition of a simple eyebrow cleanup. What I walked away with was not only physical damage but an experience so shockingly unprofessional that it has permanently soured my trust in this brand. The so-called "wax specialist" managed to get wax stuck in my hair and proceeded to over-wax one of my eyebrows to the point of it being practically bald. This was the complete opposite of what I clearly requested: a basic, minimal clean-up to maintain my natural shape. The difference between my two brows is glaring--something no competent technician should ever allow to happen. When I expressed my horror and asked to speak to the manager, Victoria Willis, a multi-unit manager, I was flat-out refused. Let me repeat that: A manager refused to speak to a customer who had just received visible, damaging, and unacceptable service at the hands of her staff. I've worked in the corporate world both as an employee and a customer, and never in my life have I witnessed such blatant disregard for customer care or accountability. In what world does a manager hide from a legitimate complaint involving botched services and physical injury? The sheer lack of professionalism, empathy, and basic human decency is appalling. To make matters worse, I had redness, irritation, and inflammation along my brow line and scalp from the wax--documented in the photos attached. No one in leadership offered an apology, or any form of resolution. I was only offered hair growth product AFTER I burst out in tears over this horrific experience and my close to bald brow. In the end, I was dismissed like my experience didn't matter. This location is an embarrassment to the EWC brand. If Victoria Willis is the standard for leadership, it reflects a toxic culture of negligence and cowardice. To the corporate office: Do better. And to other customers--go elsewhere unless you want your appearance and dignity left in shambles.

I don't get my haircut often but I came here a year or two ago and Gio helped me. He was amazing in…read morelistening to what I wanted and was very welcoming. The second time I came Chrissy and Rigo helped me and they also did amazing in listening to what I wanted. amazing atmosphere, everyone's so informative so it helps with the confidence you feel you're getting from their service. Super friendly and informative, 10/10 I wouldn't go anywhere else

So, I took my five year old granddaughter on a day of pampering which included her hair cut and…read morestyle. Twelve inches, I might add and Michelle did an amazing job! She was so sweet and did an absolute perfect cut and style that was exactly what Kimber asked for. Nails, ears pierced, nails and hair! Ask for Michelle and know you will have a great experience!

don't know what has happened to this place. Every time we have new staff. My husband and I had…read morewaxing with a new girl on a Sunday .I had my cheeks and sideburns waxed. My husband had his nose waxed. When we left his nose was bleeding a little and my face was very red and hot. I applied Benadryl cream when I got home. 24 hours later on Monday I went back in and showed them my face. They gave me some cream. I wanted to speak to the manager. I was told she would be notified and get call me asap. Tuesday I left a message and no one contacted me. Wednesday I called and left another message. I did finally get a call back on Wed from Denise. She was apologetic and immediately gave us a refund. She advised the girl who did this would receive more training and we thought everything was fine. About 2 hours later I get a call and text for me to contact her. I called and Denise says ," I notice on your file YOU HAVE CANCER! I am trying to get to the bottom of this." It really irritated me. I have been going for about 2 years. She tried to say you can have negative skin reactions from Chemo and Radiation. I interpreted her and advised it's none of her business but with the Cancer I have NEVER had chemo or radiation. Then she was very defensive and said again, I am trying to get the bottom of this but I don't see on your file that we have ever waxed your face, just your brows. I have never had my brows waxed by them. I get my brows threaded. We argued and DENISE HUNG UP ON ME. I sent her a text the next day since she had texted me asking for clarity if they will not wax someone who has Cancer? I told her I wanted closure on the conversation since she hung up on me. She never responded. 1. Extremely unprofessional. 2. Unable to keep staff 3. Unable to train staff properly This is not my problem. The waxologist did not wax my face properly. Kept pulling up and then putting same strip down and pulling up again. She waxed my husband's nostrils 3 times. I wish I could give them Zero stars.

Laurel did my Brazilian and was absolutely amazing. She was bubbly, personable, and conscientious…read more I felt comfortable with her. She even amended my treatment plan to something more reasonably priced, as I don't have much hair and she didn't feel it appropriate to over charge me. Something you don't routinely see in this day and age! She was absolutely amazing and I 1000/10 recommend her for your treatments. The only reason I don't give 5 stars is that this establishment does not use hard wax for Brazilians. I have extremely sensitive skin with areas of thinning that repeated passes/rips with soft wax causes tearing and is extremely painful/uncomfortable following the treatment. This is not the fault of my amazing waxologist - it's a poor business model by the company. If they would use hard wax for Brazilians/customer preference, I would give it 5 stars.

Great customer service. Was my first spray tan and she explained it very well and made me very…read morecomfortable. I would highly recommend

Best tan I have ever received! I am so grateful to Chané and the way she made me feel instantly…read morecomfortable! She is thorough with her consultation and explaining what she is doing throughout the whole process. I will be a returning customer without a doubt.

If you're needing any waxing services, go see Gina…read more She's fantastic. A very nice young lady makes you feel right at home the second you walk in.

Cute wax place. Today I had a wax with Gina she was very professional and kind. She made me feel at…read moreease and walked me through the procedure to make sure I was comfortable. Would definitely recommend Gina to everyone

Wow is all I can say. I've heard of this place and the great job they do for so long I finally…read morebooked my appt. I booked for a facial with Michelle and brow wax with Thi. The facial was amazingggggg it was so relaxing and the massage was to die for. She gave such a detailed arm, shoulder rub down that at first made me think wait did I book a massage as well?!? But nope it comes with the massage! :)))) also the facial bed was so comfy, I honestly don't say this much but I feel like it's better than my own bed at home and my bed is really good. Also my brows came out perfect!!! Their products are all quality high end products which you can even purchase from them for at home use. I love the friendliness and homey feel of the salon. Very aesthetically pleasing. Def 10 stars if I could. I really do feel like they are already so busy that I hate to give a good review and won't be able to find an appointment. But I'd be doing a disservice to all women to keep this little charm to my self. So thank me later ladies.

I've been a client of Thi's since she opened several years ago and will only trust my eyebrows to…read moreher & her staff! Thi is the best combination of fabulous and down to earth, glamorous and kind. Her space is a reflection of her work as well. Meticulous, clean, beautiful. I'm a low maintenance gal who doesn't do much makeup wise, but I do prioritize my eyebrows every few months. You will be welcome however you are :)