I wore glasses since elementary school and had been intrigued by the possibility of ditching my…read moreglasses ever since LASIK surgery gained popularity in the 90s. Of course I was squeamish at the thought of letting someone tamper with my eyes, so when I decided that I was ready to pursue this option in 2008, it wasn't a decision that I made lightly. I did my research, read the horror stories about what could go wrong and resolved that I would undergo the surgery only if I were considered a good candidate. I'd rather keep wearing glasses than lose my eyesight. When I asked my optometrist about LASIK surgery he directed me to Dr. Frank Owczarek at Eye Care of Delaware. Before I actually met with Dr. Owczarek I underwent extensive testing to evaluate my suitability for LASIK surgery. Unfortunately, I was informed that I was not a good candidate for LASIK due to my extreme degree of nearsightedness and the thinness of my corneas. However, Dr. Owczarek informed me that I was likely a good candidate for a newer procedure - implantable collamer lenses (ICL). Having never heard of this procedure, I initially dismissed it and accepted that I would wear glasses for the rest of my life. However, after some reflection I researched the ICL procedure and decided to undergo the further tests required to evaluate my suitability for this procedure. Dr. Owczarek and Dr. Mitchell (the resident optometrist) answered all my questions and made sure that I understood the risks before I made my decision. I decided to go for it. Dr. Owczarek and his staff were great during all stages of the surgery, from preparation through postoperative followup. During the surgery itself I had full confidence in Dr. Owczarek. The guy not only has his MD, but also a PhD. (in optics I believe). Not only is he a smart guy, but he has a good rapport with his patients as well. Most importantly, I couldn't be happier with the results of my surgery. Today I have vision better than 20/20. Unlike some ophthalmologists who only perform LASIK, Dr. Owczarek has no incentive to push LASIK over any other procedure. He is most concerned with finding the most appropriate solution for his patients. I wouldn't hesitate to recommend Dr. Owczarek and Eye Care of Delaware to anyone considering refractive surgery.

The wait to see the eye doctor is absolutely ridiculous! I waited for an hour to even be called…read moreback! But I will give them five stars because the staff is very friendly and the doctor is great. I just wish they could fix the wait time.

I've been going here for three years because they accept my insurance. Shame on me. The office…read morestaff is not friendly. They seem bothered to actually provide customer service. You spend more time with the technicians than the actual optometrist. The technicians don't explain what they're doing but they're the ones that provide your perscription info to the doctor. The Optometrist simply checks their work. When I was finally seen by the doctor, they did not contact an actual exam. They dilated my eyes but did not check the pressure even though I have a family history of glaucoma. I have no confidence in the technician or doctor to be honest. I'm never going back.

Transportation made me late by 15min exactly they canceled my appt. The receptionist seen me…read moregetting off of the Transportation and refused to see me. Sitting in the office waiting for return after an hr. wait office said I could be seen. My Transportation comes in 20 min. Been here an hr. Now I can be seen SMH. ​

I need cataract surgery , so went there to schedule. The receptionist was so helpful and kind. She…read moreeven went out to the car with me to look for my purse. Good customer service is scarce these days, so it was refreshing to be waited on with good manners. Thank you!

If I could have given this "health care provider" a zero, I would have. My beef is not with the…read moreDrs, but with the office practices, communication and scheduling. I need cataract surgery in both eyes. My initial appt went smoothly and I got 2 appts, one for each eye. Dates but no times - " we'll call you a few days before with the time". I was out of the country the week before my first appt date (on a Monday) and got a message - you need a medical clearance first. Well, that wasn't happening a thousand miles away. My fault totally. When I called back, there's no provision to leave a message to the office, and the receptionist is clueless. I called back the (different) number I had gotten the original message from, and voila! An answering machine. No response until the Monday of the first eye from some lackey. "Ok we'll cancel today, but next Monday you're on for the other eye and someone will call you to give you the time and reschedule this one". No calls. I got my health clearance and sent it over. On Wed I called back the same clueless receptionist - do I have a time?? "Oh they'll call you a few days before". ??? It is a few days before!!! No calls. On Fri I tried again. Oh, the office is closed. No provision for leaving a message. I called the answering service to leave a message. Sorry, can't do - call back during business hours. Here it is Monday of my appt - no calls. Needless to say, I didn't go. Midday, and no calls. I'm done with them - I made an appt elsewhere. There are plenty of other providers around here. (Oh, and I left them a nastygram on their website this morning - no response) DONT GO THERE!!!!!

They sent me 5 different confirmations, I called back and left a voicemail confirming. Went to my…read moreappointment, and was told that it was cancelled and apparently I had cancelled it by confirming on the voicemail. They wouldn't fit me in and I left with no eye exam. Terrible experience, don't bother with this place.

There are much more reputable eye doctors right across the street. Do not visit this location…read more Horrible customer service in bad management.Plague this location

Be prepared to wait at least 45 minutes before you see Dr Kalin. He needs to work on his…read morescheduling. Very annoying!

From the owner: At our comprehensive ophthalmology practice located in Newark, the staff at Kalin Eye Associates,…read moreP.A. will offer you exceptional eye care using the latest state of the art technology. Dr. Neil S. Kalin is a board certified ophthalmologist who has been serving the Newark area for more than 20 years. You can trust your eyes to Dr. Kalin who provides thorough eye examinations, excellent vision correction and the diagnosis and treatment of eye diseases such as glaucoma, cataracts and dry eyes. He consistently achieves the best possible outcomes for his patients. We invite you to come to our office and receive the quality care and personalized attention that you deserve

I am thrilled by their service on each and every visit. I went today for my annual eye exam and…read morefrom the time I walked in to the minute I left the staff was wonderful. The technician who did my eye exam took her time and explained things clearly. Dr. Jhawar also was very informative and answered all my questions. Prior to my visit I wasn't sure if I was going to get my glasses here or somewhere else. Well while browsing the eyeglass technician approached me. We talked and I decided with her help to try a few pairs of glasses on. Once she knew what I was looking for she quickly gave me several options for my taste. I had no wait time at all and was quickly seen . Great experience great staff!

they always say they will call you when your lenses or frames are in but never do, then after…read morewaiting 2 weeks you call and they never pick up i do mean never!!!! the phone nor respond to voice messages unless you call the main desk and pretend that you are new patient and need appointment only to have them say again that you will get a call back that something is always wrong with the phone. professionalism and customer serivice is a complete joke for this place. my last time with them.

My appointment was on 2/18/26 at 9 AM!…read more I'll start by saying, I apologize for not remembering the names of the team members I met besides Dr, Pogrebneak. Check in was easy and efficient and handled with care by the pleasant young lady at the desk. She seemed to be a great multi-tasker. The tech that guided me through all the preliminary exams was through and explained everything. He was very helpful. My actual exam with Dr Renee was quite informative and I found out I have a freckle on my eye, she was quick to explain what measures were required for treatment. Dr Pogrebneak made me feel at ease with this non threatening freckle but guided me to a specialist just to be sure. Her "bedside" manner was pleasant and detailed. Took her time with my eye clarity so that I could get the perfect prescription. She turned me loose to get fitted for glasses and sunglasses. The tech, again I apologize for forgetting her name, had a Pleasant disposition and again took her time with my fittings. Glasses are not inexpensive so I appreciate the time they spent, making sure everything went smoothly. Can't wait for my new glasses!!

Stop requiring patients to verbally confirm an appointment. I got a call on Tuesday at 5:30pm to…read moreconfirm my Thursday appointment- I was on a plane at the time and didn't land until after the office was closed, so I called Wednesday morning and was told my appointment was cancelled. I had also previously confirmed my appointment by text so why do you need to also speak with me? I was told I could have an 11:40 appointment on the same day instead of my original time of 11am and would be with the same doctor. That was a flat out lie as I was scheduled with a different doctor who I've never seen before. I've been going to this office for 20 years and I'm so done with the incompetent staff.