They have a little gas scam going on. We rented two scooters - both said full - drove around the island for maybe 3 hours and were shocked the gas gauge barely moved. Got back and the guy opened the actual gas compartment, checked the levels, and said they were near empty. Charged us an extra $200 pesos. Don't like the dishonesty. Also, they said they closed at 6 that day, but when we returned at 5 no one was there. We called and texted, after 20 min someone showed up. (They had our ID, so when we saw an empty booth, it rattled our nerves a bit - we had to leave the island that night). Overall, not a horrific nightmare and they were cheap with a little negotiation, but I'd still steer clear in the future. read more

See all

Mi esposo necesitaba un Rentar una moto de manera urgente y el Sr. Carlos Muñoz fue muy amable y aunque no tenian motos disponibles ya que por lo que entendí son una empresa pequeña, busco la manera de conseguirnos una moto. nos entregaron el tanque de con 1/4 de gasolina, fue una moto es buen estado. Les recomiendo ir con el agente de ventas Carlos muñoz, nos fuimos de Cozumel con una buena impresión de la rentadora. read more

Terrible. We learned about them from a referral from our hotel. The car wound up being overpriced and was in terrible shape. Like there's a hole in the floor and you can tell that the airbags had been blown out at some point. Really bad shape. But most annoying, they seem to have a gas scam going on and we got ripped off, with no way to prove things. do not rent from this company under any circumstances. Lesson learned on my end, I will never take a hotel referral without doing my own research as well. read more

This company is your worst nightmare. They lie about the rate when you first negotiate and it's a continuous scam from that point on. The car was unbelievably unsafe with sheer fiberglass/metal edges exposed, had no working air conditioner, and the radio doesn't work. They gave us a car that wasn't full of gas, we filled it up to where it was before returning, and they STILL charged us $20 because the tank was two notches below full. They threatened to call the police if we didn't give them $20. Idc about the $20, I care about the dishonestly and threatening bs. They also offer "insurance" as an extra on top of the agreed upon rental price and claim you're liable for anything from a flat tire to exterior damage on a car that's got its roof completely SAWED OFF unless you agree to pay even more for extra insurance. They are unbelievably dishonest, please use anyone else. We will be contesting our charge. The cost will end up being 2-3x more than you agreed upon price and the experience will leave a lot to be desired. Avoid at all costs. read more

See all

Please do not rent from this place. We rented a scooter to explore Cozumel. They charged $40 (which is about $15 higher than other places). It was for all day and we used it for about 2 hours. When exploring the island, we swerved and the scooter brushed against some ground bushes, which caused extremely minor scratches at bottom front of the scooter. When we returned the scooter, we were told that if we completed crashed the scooter we are liable for $600 but with the scratches the damaged is $250 and if we don't pay it they would call the police and put us in jail. We offered $100 just so that we can continue on with our day. They also charged full tank of gas of $7. The company is extremely dishonest. Everyone be aware. read more

Put it this way they rented us a car that was twice as much as anywhere else and the jeep was the biggest piece of crap I've ever seen! I was literally worried for me and my honey's wife were driving it and they didn't care one bit! Absolutely do not use his crappy company... they charge double and they will give you a Jeep it looks like it has been pulled from the bottom of the ocean! I was scared for my life driving there keep!!! No exaggeration!!! read more

Delfines - Can you believe this... I wish I had a photo to show with the rest of it on top look like!!! The hood was literally chain down! - Car Rental Near Me - Cozumel, ROO

They rented my family a Jeep that was not road worthy. Wandered all over the road because the steering was so loose. Over charged us because we used our credit card by $50 US dollars. Do not use them. Manuel can't be trusted. Currently working with credit card company to go after these crooks. read more

DO NOT USE THIS COMPANY! We had the worst experience with them. They did not offer insurance. We got four mopeds and a buggy. The buggy had no reverse. One moped kept stalling in the middle of the highway and it was very dangerous. When they came to collect the vehicles they claimed we had damaged a moped and were very rude and accusatory. We did no damage to any vehicle and they would not stop harassing us. This was the worst experience we've ever had. read more

We rented 5 scooters from these guys. These guys were all great on price rentals and gas and once we took off, their friends threw garbage at us and when you leave their location, they have you take off on an extremely slick area. They speak very broken English and luckily we have 3 Spanish speakers with us to make the communication. What I would do is get the full insurance. They only gave us liability and one of my friends slipped on the road and scraped the side. It was $120 fee, which they won't apply to fix it because there were scrapes all over the scooters and even a broken mirror. I have a thought about them potentially creating the road hazard but it's a brick surface you turn on, super slick. read more

These guys rented me a jeep with only half a tank of gas, No radio, spare fat and phone number if something happens that no one answers. Told him I need the car for the day, get back he says I'm late. Threatens to keep my cruise ship card. Asks for $20 more money because tank is not full. Your not going to save money renting from these guys. They use vehicles from 'Blueway". Same crooked group. read more

Delfines - Car Rental Near Me - Cozumel, ROO

See all

We rented a car at Delfines today. Renting the car from them was super easy to do. They were very friendly and gave us all of the information that we needed about the car rental. Their cars aren't super new, which works out well in this location, since they will get a bit sandy and wet when you pop in and out of them at the beach. I like to work with local family owned businesses like Delfines whenever I can. I always prefer to put our money back into local communities instead of big corporations if it's possible. read more

It was a free rental based on us sitting through a vacation club presentation, so we probably got one of their worst cars. VERY OLD (maybe mid to late 60s?) dune buggy (like the 70s cartoon) volkswagon or volvo stick, which I tolerated for the rare driving experience. Kind of a mistake for the following: 1) Only the front passenger seatbelt was fully functional. The rear seatbelts required us to fight with them to get them to lock. One finally stopped locking, and we had to double-knot it! Front driver's seatbelt never worked, so I single-knotted and inserted into buckle. 2)The mirrors literally blew sroubd in the wind. We tried to use tape to better secure (especially the right one, which I pretty much could not use). 3) Horn was non-functional 4) Spedometer and odometer was non-functional So because of all these significant safety hazards, it really deserves one star. But it was a hoot to drive. Tips: 1) If I had realized these problems at first, I would have refused the rental. If going with this company (probably because you signed up at the airport), write seatbelt, horn, spedometer, mirror safety requirements directly into the contract and be ready to delay your driving trip and insist on a better car. 2) To get into reverse, you have to press down while stick is in neutral and pull back and right (2nd gear when not pushed down first). 3)Try to get them to confirm that you don't have to return at same gas level. Mine started at half, and we added to have enough. We were a little below half fuel with no problem at return. 4) The canopy is just for parking. It won't stay secured if driving faster when outside of town. 5) One advantage of not having a nice brand new rental car was that you can go straight from ocean to car and back again with no penalty for a wet seat or sandy floors. 6) If you are not willing to let things go and just roll with it, pay real money for a new car, even if still a dune buggy or jeep. Be sure to insist on an automatic, if you need it. read more

See all

Save yourself hassle, time, and money. Do not rent from this place. We rented 2 Jeeps from them. Neither of them had working radio, spare tire, seat belts that work, and every light possible is on (oil, check engine). They wanted a cash deal but for safety purposes, we purchased insurance and wanted to pay on our credit card for additional insurance. They wasted an extra 15 minutes trying to get is to pay in cash, this in itself should have been a warning for us to leave and just taxi around. 1 of the Jeeps wasn't able to even go on reverse, luckily we can just put it into neutral and push it. We drove for a total of 24km. Filled up the tanks to how it was left which turned out to be 5 bucks a Jeep. A few guys came to pick up the Jeeps from us and from here it was urged me to write my first review. The attitude of the guys that came to pick up the Jeeps were hostile, saying the Jeeps needed more gas than what we put in. After 20 minutes of argument. (At this point, 20 bucks is not worth our time bit more about the principle, so we stayed to argue). We ended up giving them an additional 20US in cash which we are sure they put it in their own pockets. All in all, if you like driving broken vehicles, getting scammed, waiting around for these guys to get the act together book with them. If not, definitely find another company read more

We rented a jeep from this company to drive around the island for a day. The first jeep was super sketchy looking didn't even have a usable passenger side seatbelt. It started briefly and died while backing up. Didn't even get it out of the parking spot. The guy kept saying it will run, it will run, its on. He couldn't get it started either. He had told us its the only jeep they had left. When we wanted our money back all of the sudden he had another jeep available. It was better looking, but the front end shook like the wheel was going to fall off and you couldn't even go the speed limit with it. And the hood only latched on one side. And going over speed bumps we were sure it was going to start dropping parts off in the road. We were surprised we got back with it. We had put a deposit in cash and were to pay the rest in credit card. When we went to pay we were charged extra fees for taxes and putting it on the credit card. Which were not disclosed in advance. The gas tank was not full when we got it and that was discussed with the guy in advance. We filled it back up to the level it was when we got it and he ended up chasing us down the street wanting more money for gas because we hadn't filled it up. We ended up just giving him 10$ more because we didn't want an argument, and his buddies were there. Felt like a shakedown. read more