Awesome guys they handles any issue and question and even me keeping the car an extra 3 daysread more

Great price and fun cars. The staff is super helpful and it was an extremely honest and easy…read moreprocess.

Fair prices, good scooters, clear instructions for rental and traveling around the island. Only a…read moresmall issue with the scooter--speedometer was not working, but I followed traffic and gauged speed based on sound and wind velocity. I was tooling around at a snail's pace taking it all in anyway--especially on the East side of the island. Every protocol was executed in full visibility so that there was no misunderstanding or sleight of hand.

This is the second or third time we've use this company. We rented a really old red convertible…read moreVolkswagen bug .it was not in great shape, but so much fun. I'm going back in February and will definitely use them again. Prices are great

TOTAL SCAMMERS!!! We rented a car from a 5th Avenue vendor named Hector. When arriving at the…read morerental shop in Cozumel we were told we had to pay an additional $ 25 tax.... IN CASH!!! When we questioned Hector by phone back in Playa Del Carmen he wasn't of any help and told us we had purchased additional insurance which we had not. The rental agency in Cozumel actually had the nerve to falsify our original contract, crossed out that we had refused additional insurance and forged our name that we had purchased it thus accounting for the additional $25. WE NEVER AGREED TO THIS AND THEY KNOW IT. The BOTTOM LINE... Don't go to this agency and do your homework before renting in Cozumel! They are total scammers!

Don't rent from this place, they take advantage of tourism, over charge and rude people…read more El Peor lugar para rentar se aprovechan del turismo sus precios por reparaciones si tienes un accidente los cobran en dólares, te amenazan son unos desgraciados

I reserved a car thru booking.com with this Alamo. I had liability included and also had added…read morecollision. They mislead that they are in the terminal-THEY ARE NOT!! You have to drag your luggage thru a field and across busy highway. When I made it to the counter they tried to charge me another$200 for liability which I refused to do and went back across the street and got a car from AVIS. DO NOT BOOK A CAR WITH ALAMO!! THEY TRY TO CHEAT YOU RIGHT!!!

I rented a car from Alamo in Cozumel from March 1 to March 8 2025…read more It was supposed to cost $152 for the rental and $77 for insurance. I was billed $676 total which I did not discover until I got home. When I contacted them Nayelli said the difference was for insurance and that I had signed the bill and would not be getting a refund. I would stay away from Alamo!

My experience is very similar to the others presented. Whatever Hertz quotes you double that price…read moreat least. Also not disclosed is a deposit, mine was $2000.00 USD. This crew is shady at best. I would highly recommend buying Mexico insurance before you arrive because these guys are going to stick you with the most expensive insurance they can find. And yes, you MUST have Mexico insurance or you will not be renting a car. I have read that the local car companies give better rates so do yourself a favor and do your research or rent when you arrive. I know you don't want the hassle but trust me, you are not saving any time by renting ahead, these folks are in no rush. Buyer beware!

They tried to scam me after I already had reservations They…read moreare crooks don't fall for their insurance scam i had reservations for one price from delta airlines When I got to the counter at hertz in cozumel they wanted to charge me five time the amount the price I was quoted for

Garbage. A waste of my effort to even look for this place. Total scam. Avoid like the plague. They…read morewanted to take me on a long walk to another bike shop.

Rented piece of crap Jeep that had 152K miles on it. Seats were ripped, dashboard was lit up like…read morea Christmas tree with all the error codes. ABS not working, check engine light is on, Big red exclamation point flashing, missing knob to control the A/C, traction control light on and not working, the list goes on. Was told that I need to "relax" when I tried to address the number of issues with the rental company. And that all the cars on the island are old and have issues. This is simply a lie. We saw many other newer Jeep rentals through out the day. A bunch of lies and excuses! Trust all the 1 star reviews. They are real....

First time renting a car, and I may never do it again. Booked the car through Delta, so I trusted…read morethe price, $400 for the week. Told at the airport that the car I booked was unavailable, but that I would be "given an upgrade because I was so nice". When the paperwork came I pulled out my pesos to US conversion app and was told "no no, is okay, is price on the app, this is just showing what we hold in case the car is stolen". Turns out the charged me almost $1400 for the week. Plus they put me into a huge car I was uncomfortable driving, since I'm usually a Toyota Yaris girl. I know I was taken advantage of because I'm a female tourist, but I was hoping because I booked through Delta and a big company that I wouldn't get scammed. After all my worries of getting scammed in Mexico, this was the only place that did it.

I rented from the airport location. Horrid experience overall…read more First they asked me if I want insurance then they will tell if they have any cars available (I had reserved online and was calling to check) While returning there was a whole drama for 15 minutes about a loose plastic mud guard. They were angling to screw me thankfully I was able to produce a picture. The whole incident was obviously not in good faith. They knew the banged up car with no obvious sign of damage to the plastic part was loose from decay. But they tried. Make sure take lot of pictures of the car from all angles. Make sure the check document is well Marked and shake each piece even if not having obvious damage. Also make arrangements for taxi as they asked me to go far away to a non existent taxi stand and not drop me back to airport. I had to walk all the way back to airport. Thank god this experience is over.

These guys aren't very well organized at the New Orleans Airport. The Thrifty counter wasn't being…read moremanned. No sign. I had to ask to find out that the National counter would be handling Thrifty customers. THAT was a long line, mostly because they were understaffed. I had to wait in 2 lines to get my car. They leave the keys in the vehicle. I was sent to spot number 14 and as I got there the vehicle in it was being driven away. Back in line I went to wait for them to assign me another vehicle. Staff were helpful and friendly, but the manager needs to tighten up this operation to prevent customer aggravation.

Rented from Thrifty Car Rental at Cozumel Airport in January 2019. We booked online…read more Thrifty is a short walk outside the airport. As you exit the building turn left and follow the sidewalk and you will see Thrifty (and Dollar Rental) across from the small airport. We have rented several times from this location during various trips to Cozumel and have never had any problems. Tips: It is cheaper to rent two cars than one minivan (if you have two drivers available). You must get the insurance in Mexico. The insurance will cost you more than the rental. Probably why the rental prices are so low. My recommendation is to get the full coverage! Our last rental was a Volkswagon Vento. $340 US for one week. Perfect for four adults and all our luggage. Tight squeeze to get to our rental condo but perfect for everyday outings. Gas - all the gas stations are owned by the same person so no need to shop around. Also, the stations are full-service so sit back and relax. You must tip the attendant.

Fantastic operation. We snorkeled Cielo, Palancar and Columbia. They put us on turtles, spotted…read moreeagle rays and an abundance of other reef fish. Their photographer went out of his way to get great shots of everyone and they turned out great

Absolutely recommend booking a snorkel tour with Chac-Choc we had the best afternoon! Easily the…read morebest money I spent while in Cozumel hands down!! Such a fun crew, beautiful sights, and plenty of cold beers.. if we ever find ourselves in Cozumel again we'll definitely book another trip.